Ask Lyft @AskLyft Twitter profile

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Ask Lyft

@AskLyft

7 years

Need support? Visit . If you have a safety concern or a critical emergency, visit .

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Ask Lyft

@AskLyft

7 years

@aterkel DM us your email address if you'd like us to help. :)

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@AskLyft

1 year

@Cooperstreaming Hi there! Thank you so much for letting us know about this. We definitely would like to review this ride for you. Could you please DM us at your earliest convenience?

Send us a private message

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@AskLyft

2 years

@DisguisedToast Hey there, we're really sorry for this uncomfortable experience. Please DM us with your name, phone number, and email address on your Lyft account so we can further investigate.

Send us a private message

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@AskLyft

6 years

@problkgoddess97 We hope you're safe! Could you DM @AskLyft with the phone number associated with your Lyft account? We'll be happy to help you out!

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@AskLyft

1 year

@emoleechen Hey there! If you'd like any assistance from our end, please don't hesitate to DM us at your earliest convenience.

Send us a private message

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@AskLyft

6 years

@KidFury

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@AskLyft

6 years

@youngsinick This one is for the Lyft with the booming system Top down, AC with the cooler system!

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@AskLyft

6 years

@fromtaywithlove Please report this to our Critical Response Line by tapping the pink 'Call Me' button and inputting your phone number at .

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

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Ask Lyft

@AskLyft

5 years

@w_terrence We’re so sorry to hear about this, Terrence! Please report this to our Critical Response Line by tapping the 'Call Me' button at .

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

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@AskLyft

6 years

@awsten Oh no! Could you please send us the phone number on your account, as well as a few details? We'd like to look into this.

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@AskLyft

6 years

@CammyRoss Oh no! We are so sorry to hear about this. Can you please DM us the phone number associated with your account as well as when this ride occurred so we can look into this further?

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Ask Lyft

@AskLyft

4 years

@SJSchauer Safety is fundamental to Lyft, and behavior like this is not tolerated. Please click to be connected to a member of our safety team to file a report.

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

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@AskLyft

6 years

@Trakksounds

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@AskLyft

3 years

@chris_notcapn Whenever a rider or driver files a complaint, we temporarily pause all accounts so we can investigate the matter. It's clear the rider is in violation of our mask policy here. We've been in touch with the driver, support her on this, and reinstated her access again.

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Ask Lyft

@AskLyft

7 years

@aterkel Uh oh! Looks like the Lyft ride decided to take advantage of this gorgeous 70-degree weather and take a dip in the river!

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@AskLyft

2 years

@ERISTHEPLANET Hi there. We hope you are safe and okay. As safety is our number one priority, we'd like to address this immediately. Please DM us with screenshots of the "View Profile" and "Your Info" sections in your Lyft app so we can help.

Send us a private message

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Ask Lyft

@AskLyft

7 years

@idkjeffery Please reach out to our Critical Response Line at .

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

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@AskLyft

3 years

@crazykarens Whenever a rider or driver files a complaint, we temporarily pause all accounts so we can investigate the matter. It's clear the rider is in violation of our mask policy here. We've been in touch with the driver, support her on this, and reinstated her access again

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@AskLyft

7 years

@csydelko To be immediately connected with our Critical Response Line, click the "Call Me" button and enter your number at .

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

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Ask Lyft

@AskLyft

6 years

@PrettyboiiDB_9 Hey there! We will love to help her out! Can you please DM us the phone number assocaited with your account, and a little bit more information so we know who to help!

Send us a private message

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Ask Lyft

@AskLyft

4 years

@PlexAaigo Our immediate action is we’ve made sure to unpair you from the rider, and we can confirm you will not be matched with them in the future.

Send us a private message

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@AskLyft

3 years

@kellertesss We cannot imagine how upsetting this must have been for you! What you experienced is simply not tolerated and goes against our Community Guidelines. We are eager to investigate this incident for you so please send us a DM when you can.

Send us a private message

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Ask Lyft

@AskLyft

5 years

@prozdkp Hey there, SungWon! We're sorry to hear of this. Could you please send us a DM with the phone number associated with your account along with the ride details so we can take a closer look into this?

Send us a private message

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Ask Lyft

@AskLyft

4 years

@Bandhunta_izzy Safety is fundamental to Lyft, and behavior like this is not tolerated. We’ve been unable to locate your account with the information given. Click to be connected to a member of our safety team to file a report.

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

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Ask Lyft

@AskLyft

5 years

@yodaak Hi there, if you ever feel unsafe in a ride please feel free to reach out to our Safety Team. To be immediately connected with our Critical Response Line, click the 'Contact Safety Team' button and enter your number at .

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

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Ask Lyft

@AskLyft

4 years

@_eeazye Safety is fundamental to Lyft. Thank you for notifying us of your friend's recent experience. So that we're able to provide further support, please send us a DM. We're here to help.

Send us a private message

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Ask Lyft

@AskLyft

6 years

@whoiskatreally Can you DM us more information about your issue? We're happy to help.

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@AskLyft

5 years

@georgegotjokes We deeply regret to know this happened. We hope you're OK. Please DM us with the best phone number to reach you when you get a chance.

Send us a private message

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@AskLyft

5 years

@dyllyp Thank you for bringing this to our attention, Dylan. We absolutely do not stand for this and would like to follow up with you on your experience. Could you DM with a few additional details so we can assist you further?

Send us a private message

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@AskLyft

7 years

@BillRatchet Hey there! Please reach out to our Critical Response Team if you see any unsafe behavior on the Lyft Platform.

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@AskLyft

4 years

@notcapnamerica Lyft is committed to maintaining an inclusive and welcoming community. We'd like to follow up with you regarding this video and ask that you DM us with any additional details regarding this experience.

Send us a private message

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@AskLyft

5 years

@Machaizelli Thank you for bringing this to our attention. Please report this behavior to our Critical Response Line by clicking the pink "Contact Support" button at .

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

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Ask Lyft

@AskLyft

6 years

@KarenKnowles07 Hey there, Karena! We would love to look into this further! Can you please DM us with the phone number or email address associated with your account?

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@AskLyft

6 years

@trapcardx Can you DM us your phone number so we can take a look at your account?

Send us a private message

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@AskLyft

5 years

@w_terrence We certainly hope neither of you were hurt! Please report this to our Critical Response Line as soon as you can.

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@AskLyft

6 years

@MarisssaRose We are happy to hear this! We hope that you have a great weekend!

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@AskLyft

2 years

@DisguisedToast Your report could help us prevent future bad experiences for other passengers.

Send us a private message

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@AskLyft

2 years

@coachjoetori Hi there! We can definitely check into this for you. To get started, could you send us a DM with the full name, email, and phone number associated with your Lyft account?

Send us a private message

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Ask Lyft

@AskLyft

6 years

@MEPFuller Please report this to our Critical Response Line. To be immediately connected with our Critical Response Line, click the "Call Me" button and enter your number at .

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

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Ask Lyft

@AskLyft

3 years

@tpyow Whenever a rider or driver files a complaint, we temporarily pause all accounts so we can investigate the matter. It's clear the rider is in violation of our mask policy here. We've been in touch with the driver, support her on this, and reinstated her access again

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Ask Lyft

@AskLyft

3 years

@epaschall A safe ride for both riders and drivers is our priority. We're looking into the ride based on the details provided here, and will be in touch with both parties to investigate further.

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Ask Lyft

@AskLyft

7 years

When your phone is on 1% and the driver has a charger for you.

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@AskLyft

7 years

When your Lyft arrives with the AC blasting.

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@AskLyft

5 years

@adgazard Hi there, Jandro! If you ever feel unsafe or uncomfortable in a ride, please reach out to our Critical Response Line by tapping ‘Contact Safety Team' at .

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

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Ask Lyft

@AskLyft

5 years

@LilNasX Please don't hesitate to reach out to us in the future if you need assistance. We're always here to help!

Send us a private message

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Ask Lyft

@AskLyft

1 year

@emoleechen We're sorry to hear about this experience. Would you please DM us? We certainly want to take a further look into this ride request.

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@AskLyft

8 years

@Lesdoggg Of course we are! Feel free to DM us so we can help. :)

Send us a private message

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Ask Lyft

@AskLyft

5 years

@PayteePoo Hi there, we want you to feel safe in every ride. Please report this to our Safety Team. To be immediately connected with our Critical Response Line, click the 'Contact Safety Team' button and enter your number at .

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

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Ask Lyft

@AskLyft

5 years

@bryanasalaz Hi there, we're sorry to hear this happened. DM us. We want to help.

Send us a private message

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@AskLyft

5 years

@LilNasX Hi, there. We’d like to look into this. Could you please send us a DM with some more details, along with the phone number associated with your Lyft account?

Send us a private message

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Ask Lyft

@AskLyft

6 years

@DaRealKhefner We're sorry to hear about your ride! Can you please DM us the email address attached to your Lyft account so we can take a look?

Send us a private message

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Ask Lyft

@AskLyft

3 years

@thestinkmarket We deeply regret to see this. We hope everyone is okay. Lyft has a strict zero-tolerance policy and this is not tolerated. If you are in immediate danger, please dial 911.

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@AskLyft

2 years

@mickeyminyon We can only imagine how frightening this ride was and hope everyone is okay. Please send us a DM so we can investigate further.

Send us a private message

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Ask Lyft

@AskLyft

5 years

@MohanadElshieky We’re very sorry to hear about this. If you ever feel uncomfortable in a ride, please reach out to our Critical Response Line by tapping ‘Contact Safety Team' at .

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

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Ask Lyft

@AskLyft

4 years

@cmclymer Safety is fundamental to Lyft, and behavior like this is not tolerated. We’ve been unable to locate your account with the information given. Click to be connected to a member of our safety team to file a report.

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

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Ask Lyft

@AskLyft

4 years

@halyeeeeee Safety is fundamental to Lyft, and we would like to follow up with you further regarding your experience with this driver. Please DM us the phone number and email address associated with your account so we can get started.

Send us a private message

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@AskLyft

7 years

Saturday night, walking outside to log into driver mode.

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@AskLyft

1 year

@NoireSasha Hey there, we're sorry to hear about this experience. Would you please DM us? We certainly want to take a further look into this ride request.

Send us a private message

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Ask Lyft

@AskLyft

6 years

Our phone lines have been restored. If you need to report a safety incident, please tap the 'Call Me' button and enter your number at .

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

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@AskLyft

6 years

@itsabbyyyyy If you ever feel unsafe, you can be connected with our Critical Response Line by clicking the 'Call Me' button at

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

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Ask Lyft

@AskLyft

3 years

@jccaylen Hi there! We're here to help and will follow up in the DM you've sent us.

Send us a private message

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@AskLyft

5 years

@ChrissyCostanza Hi there, please bring this safety concern to the attention of our Critical Response team at .They will ensure that the appropriate action is taken and they can also make sure that you will not be paired with this driver again in the future.

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Ask Lyft

@AskLyft

7 years

@BillRatchet Hey there, would you mind giving us the phone number on your account?

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@AskLyft

5 years

@elijahdaniel Hey there, Elijah! We're sorry to hear about experience. Do you mind sending us a DM with the phone number and email associated with your Lyft account? From there we'll be able to take a closer look at what happened.

Send us a private message

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Ask Lyft

@AskLyft

3 years

@sarahschauer Hi, There! Safety is our top priority. Would you please send us a DM, so we can look into this further?

Send us a private message

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@AskLyft

5 years

@AlizeyAlyssa Hi there, We are very sorry to hear this. Please report this to our Safety Team. To be immediately connected with our Critical Response Line, click the 'Contact Safety Team' button and enter your number at .

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

1

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@AskLyft

4 years

@LauraYUC Hey, there! Thanks for bringing your experience with our Lost and Found team to our attention. If you need any further support feel free to DM us the details!

Send us a private message

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Ask Lyft

@AskLyft

4 years

@PlexAaigo Hey Alex! We can only imagine how frustrating it must be to have a rider refuse to exit your vehicle. Please know this will not be disregarded, send us a DM so we can investigate this immediately.

Send us a private message

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Ask Lyft

@AskLyft

7 years

@Zendaya <3

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@AskLyft

2 years

@lexi_lovette Hi there, we’re sorry to hear this, acts of discrimination of any kind are not tolerated on the Lyft platform. Will you privately message us the full name, email address, and phone number associated with your Lyft account?

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Ask Lyft

@AskLyft

7 years

We recently hit a new benchmark: one million rides a day. Thank you for being there with us for each and every one!

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Ask Lyft

@AskLyft

4 years

@redddnastyyy Hi there, if you have rated your driver 3 stars or less then this ride has already been brought to the attention of our Safety Team. If you would like to speak to someone directly about your experience please use the "Contact Safety Team" button at

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Ask Lyft

@AskLyft

5 months

@Blackkout__ Thank you for bringing this to our attention, please reach out to us via DM!

Send us a private message

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Ask Lyft

@AskLyft

4 years

@XFLRoughnecks Hi there! We're happy to help in any way we can, will you DM us the full name, email address and phone number associated with your Lyft account and what we can look into for you?

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Ask Lyft

@AskLyft

7 months

@palashp40616755 We want to help Tux come home soon, and are working hard to understand and resolve the situation. We'll continue to work with you, @palashp40616755 and the driver.

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@AskLyft

7 years

It's a bus! It's a train! It's ... Lyft Shuttle! Available in Chicago and San Francisco.

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@AskLyft

8 years

@__BackToBlack Hi, please have your friend call our Critical Response Line at 855-865-9553 about this immediately.

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@AskLyft

5 years

@karen_killjoy The safety of our community is our top priority and behavior like this is not tolerated. Click to be connected to a member of our safety team to file a report.

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

10

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Ask Lyft

@AskLyft

6 years

@brit_mo828 If you ever feel unsafe, you can be connected with our Critical Response Line by clicking the 'Call Me' button at

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

0

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@AskLyft

5 years

@kellybarnhill Hey there- we're terribly sorry to hear about this experience. Your safety and comfort is absolutely a top priority, and we're sorry to hear this ride didn't meet expectations. We've reached out to the appropriate team, who will be in touch shortly.

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@AskLyft

4 years

@AndyRichter Hey there! We're sorry to hear about this and would like to take a closer look. Can you please DM us the full name, email address, and phone number associated with your Lyft account?

Send us a private message

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Ask Lyft

@AskLyft

3 years

@VickTom14 Whenever a rider or driver files a complaint, we temporarily pause all accounts so we can investigate the matter. It's clear the rider is in violation of our mask policy here. We've been in touch with the driver, support her on this, and reinstated her access again.

6

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Ask Lyft

@AskLyft

6 years

Hey Jeovonnie! Please reach out to our Critical Response Line about these experiences. To be immediately connected with our Critical Response Line, click the "Contact Safety Team" button and enter your number at .

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

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Ask Lyft

@AskLyft

4 years

@Kompanymusic Safety is fundamental to Lyft, and behavior like this is not tolerated. We’ve been unable to locate your account with the information given. Click to be connected to a member of our Safety Team to file a report.

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

0

73

Ask Lyft

@AskLyft

4 years

@SJSchauer Safety is fundamental to Lyft, and behavior like this is not tolerated. Click to be connected to a member of our safety team to file a report.

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@AskLyft

4 years

@znuieaahjefi Safety is fundamental to Lyft, and behavior like this is not tolerated. We’ve been unable to locate your account with the information given. Click to be connected to a member of our safety team to file a report.

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

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@AskLyft

5 years

@marinaomi Hey there! We really appreciate your feedback on this topic. We have submitted your suggestion to the appropriate team for further review. Please DM us if you have any further feedback for us!

Send us a private message

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@AskLyft

6 years

@nickdiaz209 Hi Nick. Could you please DM us the phone number associated with your Lyft account for further assistance with this?

Send us a private message

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@AskLyft

6 years

@TSM_Leffen Oh no. Please contact our Critical Response Line about this. To be immediately connected with our Critical Response Line, click the "Call Me" button and enter your number at .

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

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@AskLyft

7 years

When your driver's snack game is on point.

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@AskLyft

7 years

@damnbrandont

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@AskLyft

5 years

@deefizzy The safety of our community is our top priority and behavior like this is not tolerated. We’ve been unable to locate your account with the information given. Click to be connected to a member of our safety team to file a report.

Send us a private message

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Ask Lyft

@AskLyft

6 years

@mineifiwildout Please report this to our Critical Response Line by tapping the pink 'Call Me' button and entering your phone number at .

How Lyft Works to Keep Drivers Safe | Lyft

We care about our community and are always working to improve Lyft driver safety. Learn about Lyft safety tools and practices, including 24/7 assistance, ADT emergency help, and more.

www.lyft.com

1

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@AskLyft

6 years

@desusnice "A stove is a stove No matter where you go A patty is a patty That's what I say A grill is a grill This is surely so And fries should be fries Either way But this grill is not a home This is not the stove I know I would trade it all away If you'd come back to stay" 💚 😎 🎵

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@AskLyft

6 years

@sleepyshibe We are ready! Have an amazing day.

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@AskLyft

7 years

When you're looking at your driver's photo in the app and you glance up to see that they've arrived.

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@AskLyft

6 years

@reggieaqui Oh, we need this playlist.

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@AskLyft

5 years

@Luvvie Hey there! We're so sorry to hear about this and we definitly want to look into this ride for you. Could you DM us the phone number and email address associated with your account so we can assist you further?

Send us a private message

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64

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@AskLyft

3 years

@iamJxWoods Whenever a rider or driver files a complaint, we temporarily pause all accounts so we can investigate the matter. It's clear the rider is in violation of our mask policy here. We've been in touch with the driver, support her on this, and reinstated her access again

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