Doug Paulley @Doug_Paulley Twitter profile

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Doug Paulley

@Doug_Paulley

6 months

No room for the ramp on the 1133 @LNER at King's Cross. Told I would have to catch a later train. Er... no. I refused to allow dispatch until LNER agreed to move the whole train 5 metres so I could get on. Not rocket science surely. "Managers say no" @DavidHorne

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Doug Paulley

@Doug_Paulley

9 months

Sue me. Outside Selly Oak Station yesterday.

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Doug Paulley

@Doug_Paulley

10 months

Hey @northernassist I'm Deaf. You just announced by tannoy only a late platform change for the 1806 HGT > LDS from 3 to 1. Didn't bother changing the destination screens. Didn't bother telling me - even though I booked assistance and was waiting there 20 minutes in advance

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Doug Paulley

@Doug_Paulley

11 months

Dear @Mark_J_Harper I will judicially review you if you implement Closure of ticket offices. You may remember me - I was one of the claimants in the case that got the National Disability Strategy declared illegal, and the claimant in Paulley vs Firstbus. This is next.

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Doug Paulley

@Doug_Paulley

10 months

We disabled people have launched a legal challenge against the consultation for closure of ticket offices. @newdawn75 and I, with @LeighDay_Law , barristers and allies. The consultation is a travesty, as are the proposals which are a wholesale attack.

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Doug Paulley

@Doug_Paulley

2 years

I am very sorry indeed to tell everybody that @CrippledCyclist has died. He died very suddenly on Monday night; quickly and peacefully. This is a great loss to a great many people - his partner and family, and so many others whose lives he touched. We have lost a great person.

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Doug Paulley

@Doug_Paulley

10 months

Leeds @HMCTSgovuk security asked me to stand up. "I can't." "so how do you stand up to get out of your wheelchair at home then?" He got his boss on the radio, to complain that I was refusing to stand up. I started to panic. Boss then told him he couldn't ask me to stand up.

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Doug Paulley

@Doug_Paulley

10 months

Please arrange praise for the conductor who saw me in a state and wrote this lovely note, @northernassist . And for yourself for helping pick up the pieces also.

Northern 🚆

@northernassist

10 months

@Doug_Paulley @aliwilkin @TPEassist Hi Doug, I have spoken to staff at Victoria who will be waiting for you when you arrive. They advised they will assist you with Metrolink also. I'm sorry for the issues this evening. I will pass this onto our accessibility team. Please let us know if you need anything else. ^LN

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Doug Paulley

@Doug_Paulley

1 year

Hey @northernassist I got left on 1J30 terminating at Leeds just now. Guard locked the train and the night shift driver came to take the train to the depot, found me still on there in my wheelchair because nobody came with a ramp. Good job he spotted me. I have video of it

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Doug Paulley

@Doug_Paulley

4 years

On @LNER 1E51 a wheelchair user was not allowed onto the train at Newcastle 1227 because of overcrowding caused by short form. Told to wait 1hr for the next one. Staff were actively putting luggage into the wheelchair space, instructing others to do so.

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Doug Paulley

@Doug_Paulley

6 months

"Catch the next train" "No. You aren't moving this train without me on it." My stand-off with @LNER . @DavidHorne @Charlie_LNER

"Catch the next train" - LNER block the wheelchair ramp and refuse to...

At Kings Cross, 11:33 Thursday 16th November 2023.A 5-car Azuma came into the station "wrong way first" such that the wheelchair space carriage was at the Ba...

www.youtube.com

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Doug Paulley

@Doug_Paulley

9 months

Hey @northernassist Could you explain why it is £68 to travel with a wheelchair, compared to £27 without, on your partnership-provided taxi service, advertised through your website? Ludicrous offensive and illegal discrimination. @railandroad @Matt_the_Yorkie

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Doug Paulley

@Doug_Paulley

6 months

@LNER Thank you It was a serious operating incident. I'll be reporting to @railandroad .

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Doug Paulley

@Doug_Paulley

7 months

Hi @northernassist How are we to get to the Hexham ticket office for assistance when A) It is only accessible via this stepped footbridge B) The ticket office is, as usual, shut during advertised hours? And disabled toilet shut due to staff shortages. Other toilets open.

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Doug Paulley

@Doug_Paulley

10 months

As a result, I didn't get across to the other platform in my wheelchair in time. Everybody else did, but I need to use the lifts. I'll miss connections at Leeds, Manchester now. Just because I'm a deaf wheelchair user and your procedures are so slapdash and ableist

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Doug Paulley

@Doug_Paulley

1 year

I hate crossing picket lines :-( I support @RMTunion 's strike 100%. @LNER is my only way home from 9 days respite care. It feels so wrong. Absolute solidarity with the striking workers.

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Doug Paulley

@Doug_Paulley

10 months

I'm so profoundly upset. I was already stressed and ill, and now all this extra stress on the journey I didn't need, just because of how you didn't handle information about that.

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Doug Paulley

@Doug_Paulley

4 years

@LNER I'm glad you spoke to them, but NB: staff were actively moving luggage into that space WHILST A WHEELCHAIR USER WAS WAITING TO GET ON. At the same station. I have it all on camera.

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Doug Paulley

@Doug_Paulley

8 months

Hi @premierinn Please can you thank and congratulate staff member Harry at Cambridge East? He cared about, traced and challenged another customer + family who were needlessly abusive and threatening at us 2x wheelchair users in the car park earlier. Appreciated.

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Doug Paulley

@Doug_Paulley

3 months

Hey @CalMacFerries Having booked wheelchair assistance 3 months ago for a journey today, it was very aggravating to discover on turning up that the lift on the boat is broken and has been for weeks. I had to travel on the vehicle deck. Why didn't you warn me?

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Doug Paulley

@Doug_Paulley

2 years

The National Disability Strategy has today been declared unlawful by a Judge: "The Defendant’s National Disability Strategy published on 28 July 2021 is unlawful because the consultation which informed it failed to comply with the common law"

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Doug Paulley

@Doug_Paulley

2 years

@CrossCountryUK I've been left on your train in my wheelchair It terminated in Newcastle and everybody got off Nobody turned up with a ramp Lights were turned off All the staff got off Nobody is answering the emergency call for aid And I'm stuck

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Doug Paulley

@Doug_Paulley

3 months

How would you like it if everybody else was upstairs in the comfy indoors, with views, a bar, warmth, quiet, And you were forced to hang out in the loud cold no-facilities car deck on your own? With just an incessant car alarm for company? Thanks, @CalMacFerries

Doug Paulley

@Doug_Paulley

3 months

Hey @CalMacFerries Having booked wheelchair assistance 3 months ago for a journey today, it was very aggravating to discover on turning up that the lift on the boat is broken and has been for weeks. I had to travel on the vehicle deck. Why didn't you warn me?

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Doug Paulley

@Doug_Paulley

5 months

Train driver in DMs: "if nobody meets you you should use the passenger alarm. ... In my opinion it's the sort of situation that the system was designed for! You need to contact the driver immediately, instead of going on a magical mystery tour of the railway!"

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Doug Paulley

@Doug_Paulley

10 months

Magic. I'll just wheel over that in my wheelchair, then

Glasgow Times

@Glasgow_Times

10 months

This is how the nearly completed footbridge at Strathbungo is looking.

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Doug Paulley

@Doug_Paulley

3 years

Train costs £50m yet the horn doesn't work in snow. @LNER Azuma delayed whilst driver gets down on track and clears snow from the horn, with hot water from the catering trolley. @GarethDennis @LordOrk @RAIL @Modern_Railways

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Doug Paulley

@Doug_Paulley

9 months

@JamesTa13041970 Ta (actually I am a wheelchair user)

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Doug Paulley

@Doug_Paulley

5 years

Today, I am the first wheelchair user to travel on an Azumia. @LNER rocks!

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Doug Paulley

@Doug_Paulley

22 days

Perfect for parapympians, especially wheelchair users

Steve White

@SteveWhiteRail

22 days

To help @LondonMarathon runners this year we have added another exit at @Se_Railway Blackheath station to help get you to the blue start line 🏃‍♀️🏃‍♂️👇

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Doug Paulley

@Doug_Paulley

9 months

@SIMON1607 "Cyclist"? I'm a wheelchair user.

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Doug Paulley

@Doug_Paulley

1 year

Hey @northernassist I booked assistance so you knew I was coming, but still when I got on there was luggage in both wheelchair spaces, and an empty pushchair nobody will claim, and the guard / platform staff made me deal with this myself. Now another wheelchair user got on...

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Doug Paulley

@Doug_Paulley

6 months

@PauletteHamilto How is a 5 flat development for people with learning difficulties a "non-residential property"?! This was a disgraceful, ableist and falsely paternalistic decision. I'm amazed that you feel proud of it, enough to advertise it. Not a good look because it is a horrible thing to do.

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Doug Paulley

@Doug_Paulley

8 months

What is the point in telling people to press the help point on the northbound platform at Arlesey where there isn't one and there's only a stepped footbridge to the other platform? Or to text a number when you never read or respond? @GNRailUK

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Doug Paulley

@Doug_Paulley

3 years

Taxi driver found GUILTY of charging me more as a wheelchair user - found that he left meter running whilst unloading me.

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Doug Paulley

@Doug_Paulley

4 months

Hey @harrogatebus Please can you stop turning off audio announcements on your buses? They are off on this 1615 7 Wetherby to Harrogate. Facing backwards in the wheelchair space there's no "current stop" display I can see, and it is dark and rainy. You should leave them on!

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Doug Paulley

@Doug_Paulley

2 years

Bus refusal of me in my wheelchair because a pushchair on the space. Didn't even open the doors. @Go_Ahead_London you do realise a) the Big Red Bus procedure and b) Paulley vs Firstbus on PRECISELY THIS ISSUE, don't you? Prepare to be sued. @TfL @TfLAccess please prosecute.

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Doug Paulley

@Doug_Paulley

9 months

Hi @LNRailway Please congratulate your conductor Siggy on 1059 MKC to EUS also your staff at MKC - Stephen Cook and Ebrine. They made people shift from wheelchair spaces on the train so that 2x wheelchair spaces could get on. Very firmly but politely. A GREAT example.

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Doug Paulley

@Doug_Paulley

2 years

Congratulations and respect to @northernassist Harrogate Station staff who went out of their way to ensure disabled regulars of the station were aware that the lifts are out for 3 weeks for refurbishment, and how to access the station as a result. Great thought and care.

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Doug Paulley

@Doug_Paulley

10 months

Train ticket office cull in CHAOS as plans to shut 1,000 may be delayed amid crisis talks Ministers and train companies have been spooked over legal challenges to how the process has been conducted "unlawful and discriminated against disabled people"

Train ticket office cull in chaos as crisis talks could last until September

Ministers and train companies have been spooked over legal challenges to how the process has been conducted, amid claims that the 21 day consultation was too short and unlawful

www.mirror.co.uk

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Doug Paulley

@Doug_Paulley

9 months

Totally unnecessary: @CrossCountryUK conductor harangues @northernassist Blue Star staff for no reason whatsoever. Right in front of passengers, too. Hugely disgracefully unprofessional

CrossCountry welcome me to my booked wheelchair space...

I hate it when I get this sort of "welcome".

www.youtube.com

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Doug Paulley

@Doug_Paulley

4 years

Yeah thanks for that, you fucking bell-end. @YPLAC (Video shows car plonked right across the pavement on a zebra crossing, making it very difficult for me to get past in my wheelchair)

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Doug Paulley

@Doug_Paulley

9 months

@RootvegS Yeah, however I was on a day visit to see friends and didn't want to delay, nor for it to occupy me or us at the time. I reported it afterwards.

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Doug Paulley

@Doug_Paulley

11 months

You didn't realise that Rail Replacement and Home to School buses were subject to PSVAR, until I JRed @railandroad and prosecuted @northyorksc , @Mark_J_Harper . Then all hell broke loose and you had to scramble with Special Authorisations. Ticket office closures next. @RMTunion

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Doug Paulley

@Doug_Paulley

5 years

Went to cinema. Transferred into seat and usher took my wheelchair away. He forgot to bring it back after. Missed the last bus and train, and as usual there are no wheelchair accessible taxis running in Harrogate this evening. At all. Thank you @Harrogatebc

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Doug Paulley

@Doug_Paulley

10 months

@HMCTSgovuk Thank you They're aware, including the duty manager and the head of security. They've apologised and taken the security guy aside.

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Doug Paulley

@Doug_Paulley

10 months

Hi @northernassist Big stress as you've cancelled the only train of the day to Heysham Port, where I have a ferry connection. Could you have not announced the cancellation sooner? It was running when I checked earlier. And I have assistance booked but nobody told me

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Doug Paulley

@Doug_Paulley

6 months

@timreay @LNER @railandroad There's only the one wheelchair space, and one wheelchair door, on this train, sadly. The problem was that it entered the wrong way round. It should have the carriage with the wheelchair space at the front of the train where there's ample space for a ramp, but this didn't.

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Doug Paulley

@Doug_Paulley

3 years

Apparently Balham Station offers Equality. Which is poetic, given that there's no step free access. @geofftech

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Doug Paulley

@Doug_Paulley

8 months

I just tried to do TUAG at Arlesey. @GNRailUK ignored my text again The most dysfunctional call ever via Text Relay. No promise of assistance. Stepped footbridge. No way to get to the correct platform, no signs what to do, and no call point. No assistance turned up. Abandoned.

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Doug Paulley

@Doug_Paulley

4 years

Three people have suspected Coronavirus in our care home. Many here are very vulnerable to it. We are all isolating in our own rooms. Please do not deny me hospital treatment if needed. Do not impose DNR notices on me either, even though I'm "frail" (42.)

Coronavirus: Care workers 'shocked' by virus treatment guidance

Staff feel numb after being told many elderly and frail patients may not be admitted to hospital.

www.bbc.co.uk

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Doug Paulley

@Doug_Paulley

5 months

Terrible news. Alan did a lot advocating for disabled people with gravitas and diplomacy. He was a thoroughly caring and decent friend. A massive loss. Horrific.

Ruils

@Ruils

5 months

Alan Benson MBE @AlansTweets , Ruils ambassador & campaigner passed away on Sun 17 Dec. Alan played a major role at Ruils & the campaign for pan-London accessible transport. We'll miss his drive, determination & wry humour. Leave a tribute/memory here:

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Doug Paulley

@Doug_Paulley

9 months

The Changing Places loo at York isn't a handy place to store boxes of cleaning materials, @LNER . Notice also that the wide roll is empty. @ChangingPlaceUK @Charlie_LNER

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Doug Paulley

@Doug_Paulley

1 year

Hey @SecurityPlusLi1 @whitbreadinns @premierinn This van parked in the blue badge space at Farnham premier Inn/ Beefeater this morning caused at least 2 wheelchair users + friends / family great offence. There were multiple empty standard spaces 5 yards further away... ND21 VUX

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Doug Paulley

@Doug_Paulley

6 months

YES!!! Well done us, everybody who has been challenging this.

RMT

@RMTunion

6 months

🚨 VICTORY RMT welcomes resounding victory against ticket office closures @RMTunion today welcomed the government’s complete withdrawal of its ticket office closure plans in light of passenger watchdog objections as a complete victory.🧵 #SaveTicketOffices

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Doug Paulley

@Doug_Paulley

10 months

"Consultation" on their avowed intent to close nearly all ticket offices. Non-ticket staff on stations can be got rid off at will, without any formal process, So this enables destaffing by the back door. Disabled & other people NEED staff on stations.

Rail Delivery Group

@RailDeliveryGrp

10 months

Updating the railway for how passengers use it today🚄 Rail operators have launched passenger consultations on proposals to help provide better service to customers at our stations by creating more customer-focussed roles for our staff. Have your say in the consultation 👇…

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Doug Paulley

@Doug_Paulley

1 year

It will be interesting if another wheelchair user wants to get on this train, @northernassist . 3 bikes in the wheelchair space - unchallenged!

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Doug Paulley

@Doug_Paulley

9 months

Hey @northernassist You're still advertising your discriminatory taxi service. Rips off wheelchair users even more than your others. Wetherby to Leeds: £60.24 for normals £132.60 for disableds (£26 by standard cab.) Treating us with discriminatory contempt. @Matt_the_Yorkie

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Doug Paulley

@Doug_Paulley

11 months

Appeal of the ruling that the National Disability Strategy is unlawful, will be heard in Court 63 of the Royal Courts of Justice on 28th and 29th June. Wheelchair access, hearing loops, live streaming all available. Support very welcome!

Disability strategy ‘in limbo’ after ministers pause policies to challenge 'unlawful' ruling

The Government has suspended policies relating to the National Disability Strategy whilst it appeals against a High Court ruling deeming it unlawful

inews.co.uk

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Doug Paulley

@Doug_Paulley

8 months

Unsurprisingly, no sign of assistance person. The driver came and put the ramp down, despite openly telling me he doesn't have ramp training. The train is now +5 as a result

Doug Paulley

@Doug_Paulley

8 months

I'm at Foxton Station. Texted the mobile assistance team 20 minutes in advance of my train to Cambridge, as specified at , but nobody acknowledged or replied. So rang using text relay. Wondering now if the team will turn up in time

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Doug Paulley

@Doug_Paulley

5 months

As usual, @northernassist failed to perform booked assistance to get me off the train at Victoria. Had to get catering trolley staff to put the ramp down. Staff rarely turn up at MCV. Drives me crazy and makes me very stressed.

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Doug Paulley

@Doug_Paulley

2 years

His partner is asking me to share the news with the cycling, activism, and disability circles which were so important to him. If you have communities, Twitter or otherwise, that included him, please do pass this sad information on.

Doug Paulley

@Doug_Paulley

2 years

I am very sorry indeed to tell everybody that @CrippledCyclist has died. He died very suddenly on Monday night; quickly and peacefully. This is a great loss to a great many people - his partner and family, and so many others whose lives he touched. We have lost a great person.

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Doug Paulley

@Doug_Paulley

9 months

@fiorifan Wheelchair. Thank you

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Doug Paulley

@Doug_Paulley

10 months

The @TransportCttee has reopened its call for evidence today to inquire into the impact of the ticket office cuts on disabled people. Do give evidence! @ABCommuters @RMTunion @TransportForAll

Accessible transport: legal obligations - Committees - UK Parliament

A variety of legal obligations to ensure accessibility apply to transport operators and local licensing authorities across different modes of transport, and the Transport Committee is conducting an...

committees.parliament.uk

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Doug Paulley

@Doug_Paulley

4 months

The @LNER "simpler and better" fares are much less flexible. Variable price and availability, LNER only, valid only for a 2hr 20 period, non-refundable, no break of journey. Resulting in industry experts recommending hacks to get back to the old system. Not good, @DavidHorne

The Man in Seat 61

@seatsixtyone

4 months

What do I suggest? Haymarket is one stop beyond Edinburgh and is not included in the pilot. I recommend London-Edinburgh passengers buy a London-Haymarket Off-Peak ticket for a fixed-price £87, refundable, good via any permitted route, good for any operator.

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Doug Paulley

@Doug_Paulley

6 months

@dirtylikecandy @LNER @DavidHorne @Charlie_LNER Thank you. I was very very stressed, it took me quite a long time to destress, and it is still occupying me a bit. I can't always stick up for myself like this, but this time, I'm glad I did. We Shouldn't F'ing Have To, of course

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Doug Paulley

@Doug_Paulley

8 months

I'm at Foxton Station. Texted the mobile assistance team 20 minutes in advance of my train to Cambridge, as specified at , but nobody acknowledged or replied. So rang using text relay. Wondering now if the team will turn up in time

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Doug Paulley

@Doug_Paulley

1 year

This is an utter disgrace. Staff using master key override to barge into guide dog user's hotel room whilst she was in a state of undress at 10pm at night, refusing proof of status and telling her to get out. Utterly traumatising, disgraceful treatment. I'm shocked.

Angharad 🦮🏴󠁧󠁢󠁷󠁬󠁳󠁿🤰

@AngieBeatDown

1 year

On Saturday night I was forced to leave the @premierinn Enfield, in the middle of the night. staff didn’t believe my dog was a guide dog. Despite being given proof (my ADUK, harness and lead!). Legally I do not have to provide proof. This is a thread. Get comfy.

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Doug Paulley

@Doug_Paulley

10 months

Hi @northernassist Will your disabled toilet at Hexham Station stay open after your ticket office has shut please? Or only when JourneyMakers are there, I.e. not of an afternoon? Thank you

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Doug Paulley

@Doug_Paulley

2 years

Covid restrictions being removed means further isolation and risk for disabled people. @perry_fleur and I are contesting the Government in the Court. We need money for legal fees. IF you are able to, please contribute what you can Or share this! Thank you

Don’t Put Disabled People at Risk by Ending Isolation

Hi, I'm Fleur, and I'm a law student and a shielder. I'm crowdfunding because the safety of disabled people is important.

www.crowdjustice.com

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Doug Paulley

@Doug_Paulley

7 months

Hi @sainsburys Your cripple detectors at Wetherby are annoying "Dong beep beep beep" every time I enter or leave (in my wheelchair) Gives me a shock and makes me feel watched and furtive! I know they serve dual purpose at detecting shoplifting But can they be restrained a bit?!

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Doug Paulley

@Doug_Paulley

1 year

Hey @northernassist This isn't helpful when this is the only accessible toilet on a train. I can't get to the other loo because the corridor (and presumably the loo) isn't accessible to me in my wheelchair. I booked assistance so you knew I was coming. Why didn't you warn me?

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Doug Paulley

@Doug_Paulley

7 months

Ticket office closures: We are applying for permission to Judicially Review the consultation process. @newdawn75 and I with @LeighDay_Law . The process is a joke. If need be more than prepared to JR the final decision when made. @RMTunion @AndyBurnhamGM

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Doug Paulley

@Doug_Paulley

6 years

Disabled people were taken off trains because they use mobility scooters, stranded because assistance didn't turn up or denied turn up and go even on stations with staff to help them. Help us Fight Disability Discrimination on Public Transport

Help us Fight Disability Discrimination on Public Transport

Inclusion London is a charity run by and for Deaf and Disabled people promoting equality and inclusion and campaigning for Disabled people's rights.

www.crowdjustice.com

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Doug Paulley

@Doug_Paulley

2 years

I'm on my way back from going to support the @RMTunion strike and picket at @NetworkRailLDS . I support them 100% for lots of reasons. But for disabled people: closing ticket offices and destaffing stations means shut waiting rooms, no assistance and security issues.

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Doug Paulley

@Doug_Paulley

10 months

@wonderfullyarty @HMCTSgovuk The guy is in trouble. I wonder about a culture where such is considered OK

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Doug Paulley

@Doug_Paulley

7 months

I am so glad I paid for 1st Class on @GCRail . The views for wheelchair users are amazing. Oh. No they ain't. A bulkhead next to me and a disused catering facility on the other side. And no luggage storage. And I can't move to standard because it is full of pram. @Vitam_Diligere

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Doug Paulley

@Doug_Paulley

10 months

@JodieSatterley @HMCTSgovuk Yeah, we've had: ;- wheelchair tools confiscated (frequently) :- Assistance dogs denied :- somebody told to "take a sip" from TPN :- wheelchairs broken :- people groped through wheelchair canvas All of the **** Not good is it

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Doug Paulley

@Doug_Paulley

1 year

Stepped footbridge: Please email to object to a brand new UNRAMPED footbridge @networkrail are building to replace this accessible-ish level crossing. We should not allow new, inaccessible footbridges to be built.

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Doug Paulley

@Doug_Paulley

7 months

Randomers Talking About Me Yesterday I went out for the first time in a while First in my manual wheelchair. Street randomer commented on me propelling with my feet. Then my electric. Pub randomer commented on its size. I don't mean to be intolerant, but can they stop?

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Doug Paulley

@Doug_Paulley

7 months

What is the point in booking assistance, @northernassist , if you don't warn when staff shortages mean you can't perform it? Why did alarm bells not ring that I would be unable to use the barrow crossing? Why is the disabled toilet locked out of use? Why don't you repair your loop

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Doug Paulley

@Doug_Paulley

2 years

Why do so many random members of the public congratulate me on my apparently amazing ability to handle my wheelchair proficiently?

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Doug Paulley

@Doug_Paulley

9 months

Horrible and disgraceful. @TPEassist why is this allowed to happen? Wheelchair users being denied boarding because luggage in the wheelchair space? Wheelchair users having to suffer because the space is occupied with luggage. Please stop this.

Cherylee Houston

@cheryleehouston

9 months

Luggage in wheelchair space where nephew &girlfriend are travelling (🦼👩‍🦼users) The passenger assist person just tried to get them to get off the train rather than get the people to move luggage then rammed 3rd🦽user into my nephew & hurt his leg @johnpringdns @TPExpressTrains

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Doug Paulley

@Doug_Paulley

4 years

Channel 4 News this evening Disability campaigner Doug Paulley: ‘It is a uniquely vulnerable position to be reliant on people, PPE and services you have no control over’ via @jonsnowC4

Disability campaigner Doug Paulley: ‘It is a uniquely vulnerable position to be reliant on people,...

There are many other issues surrounding disability in the current crisis - not least of which are concerns over how hospitals might approach treatment.

www.channel4.com

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Doug Paulley

@Doug_Paulley

2 years

I had to do this today on arrival at Manchester Victoria. Thank you, HMHC. Rest in Rage.

Heavy Metal Handcyclist

@CrippledCyclist

4 years

For your consideration; What to do, if you're a wheelchair user on a train, it's your stop, your ramp has not shown up, and you don't particularly fancy a magical mystery tour tonight. @Tanni_GT @AnnieBtransport @flowergirl_lon @SW_Help @kingqueen3065

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Doug Paulley

@Doug_Paulley

6 months

This is so lovely. Such nice recognition from such an excellent organisation means a lot to me. They have been enormously beneficial to me, both in their services and in their ethos, culture and people.

mySociety

@mySociety

6 months

Shortlisted in our Campaigning for Justice category is @doug_paulley , a tireless campaigner for the rights of disabled people, especially around access to public transport - and an expert on #FOI , knowledge he generously shares as a @whatdotheyknow volunteer. #mySocietyawards

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Doug Paulley

@Doug_Paulley

2 years

He was very proud of this work and his partner (correctly) believes he touched a great many people's lives with it.

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Doug Paulley

@Doug_Paulley

8 months

But no on-board showers for disabled people. Non-disabled can get rooms with en suite toilet showers. Disabled people: no.

Caledonian Sleeper

@CalSleeper

8 months

We offer both Accessible Twin and Accessible Double rooms for guests who need them. Our accessible rooms are equipped with lowered sinks, two emergency alarms, and a larger floorspace to accommodate wheelchair turning points. Book direct on

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Doug Paulley

@Doug_Paulley

5 months

All whilst building new inaccessible infrastructure, locking in inaccessibility for decades to come.

Network Rail

@networkrail

5 months

💜 We're celebrating #InternationalDayOfDisabledPersons with projects to make rail travel more accessible for you. We're rolling out Goodmaps GPS guides, British Sign Language screens and stoma-friendly toilets at Britain's biggest stations: 👉

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Doug Paulley

@Doug_Paulley

5 years

On a train just now, got on just ahead of another passenger with a suitcase, occupied the wheelchair space. She then sighed in frustration at not being able to put her luggage in the wheelchair space as I am occupying it.

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Doug Paulley

@Doug_Paulley

10 months

I use the barrow crossing at Hexham Station, with ticket office staff. It is the only way to cross the line in the station. The ticket office is closing. If Journey Makers can't do the crossing, or they leave, will @northernassist pay for a taxi?

Roads v Central Trains - Stammeringlaw - Disability discrimination

The Court of Appeal considered the reasonable adjustment duty for service providers. The court said that the policy of the legislation is not a minimalist policy of simply ensuring that some access...

www.stammeringlaw.org.uk

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Doug Paulley

@Doug_Paulley

1 year

Hey @LNER Telling people needing assisted travel at York, to report to your info point, is unhelpful if the info point is closed. You keep doing this! Assisted travel is MORE important during disruption, not less. Also I can't get to your @ChangingPlaceUK loo cos cordons...

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Doug Paulley

@Doug_Paulley

3 months

@saj_anderson @MartinSLewis Sadly it isn't necessarily illegal. There's a widespread exemption in the Equality Act for Rail vehicles. It isn't illegal to send a train out with non-working toilets, depending on how long they've been out... Immoral certainly, and discriminatory, of course.

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Doug Paulley

@Doug_Paulley

2 years

Hey @CrossCountryUK You promised me that all the coaches doing rail replacement for you today are PSVAR compatible. So why am I sat waiting whilst two inaccessible Solus Travel coaches have left on YOUR service from Birmingham to Derby? Everybody else left and I'm still here.

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Doug Paulley

@Doug_Paulley

10 months

I've seen documents today that make it even more apparent that Turn Up And Go is being scrapped as part of these plans.

Bryan Gould 💙🦁

@GeezerBG

10 months

Just watched this @RailDeliveryGrp Jacqueline Starr If you were to come out from behind your screen (laptop) could you also justify to the disabled why our right to 'turn up and go' / spontaneous travel is no longer a right under these new plans @Channel4News

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Doug Paulley

@Doug_Paulley

4 years

@moniquedhooghe @LNER I've got the whole thing on video. When I can edit it and upload, I will.

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Doug Paulley

@Doug_Paulley

2 years

Station staff refusing to put down ramps, guard being unaware of my assistance booking and so unprepared to deploy the ramp, and driver stopping the train in the wrong place thus causing a pillar to occlude the ramp, caused this @northernassist train a 5-minute delay at Hexham.

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Doug Paulley

@Doug_Paulley

6 months

@ordinaryhopes @LNER @DavidHorne Thank you It isn't easy or costless, sadly.

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Doug Paulley

@Doug_Paulley

3 years

hey @SW_Help @TransreportUK @PassAssistance @RailDeliveryGrp I've got sick of your fails with wheelchair space and assistance booking. A Letter before Action: Sort it out or I will sue you in two weeks. - and that's no idle threat. @johnpringdns

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Doug Paulley

@Doug_Paulley

11 months

Texting @BTP costs me 13p per message, thanks to @O2 . Calling BTP is free. How is that fair? Particularly for deaf people

General public should not have to pay for 101 non-emergency calls from tomorrow

Home Office will invest £7 million each year to make the service free.

www.gov.uk

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Doug Paulley

@Doug_Paulley

1 year

Dear @SirPeterHendy @networkrail say that installing a stepped footbridge to replace this (dangerous) level crossing is OK because it isn't used by wheelchair users and isn't currently accessible. Yet I used it in my wheelchair.

Copmanthorpe level crossing: "wheelchair inaccessble"

Network Rail are intending on shutting Copmanthorpe level crossing.This is a Good Thing, because level crossings are dangerous.However, they are intent on re...

www.youtube.com

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