Mike Murchison @mimurchison Twitter profile

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Mike Murchison

@mimurchison

3 years

Today is a major milestone for Ada as we announce our 130M Series C and welcome @YasminRazavi to our board 🎉 I'm so proud of our team, grateful to our clients, and now can't build for the long term. So much more to come. 🇨🇦

Toronto chatbot provider Ada joins herd of Canadian unicorns with $130-million funding

Ada raised US$130-million in equity led by Spark Capital and backed by Tiger Global Management, and past investors

www.theglobeandmail.com

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Mike Murchison

@mimurchison

3 years

I’ve been in the trenches of the Canadian tech ecosystem for the last 7 years. Our ecosystem, like all ecosystems, is a flywheel and it’s working. This post is a bad take. Here’s why (1/7):

Why the Canadian Tech Scene Doesn’t Work

Toronto is not the next great startup scene. Neither is Waterloo, or Vancouver, or anywhere in Canada. I’m sorry that I have to write this. I really am. I want it to work. But the growing cho…

alexdanco.com

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Mike Murchison

@mimurchison

4 years

Amid these uncertain times, I'm excited to announce Ada's Series B We're so proud to be building the future of customer experience from Canada 🇨🇦 Welcome @BenFletch11 and @Accel to the team! And please know, we're hiring!

Ada raises $44M Series B to improve its chatbot customer service platform | TechCrunch

Ada today took the wraps off its $44M Series B that it hopes will allow the company to expand its offering of the company's AI-powered customer service

techcrunch.com

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Mike Murchison

@mimurchison

5 years

Very proud of our team today as we announce our new financing lead by @FirstMarkCap - welcome to the team @mattturck !

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Mike Murchison

@mimurchison

25 days

As someone who grew up both in the US and Canada, I’ve always felt that the uniquely Canadian way to incentivize entrepreneurship is to reduce builders’ downside risk by catching us when we fall. Starting a company is easier when you know your basic healthcare, shelter and…

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Mike Murchison

@mimurchison

24 days

It’s not about a tax on capital gains. This is a tax on Canadian ambition. At a time when we need it most.

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Mike Murchison

@mimurchison

4 years

On this Canada Day I’m very grateful for our healthcare system. Recent covid test felt like a VIP customer experience: speedy line, friendly staff, goodie bag with plush mask, 24hr online results, all free 🇨🇦

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Mike Murchison

@mimurchison

5 years

Proud to be listed in @ForbesUnder30 today. While it’s Ada’s founders that this is recognizing, it’s our entire @AdaSupport team that is deserving of the praise. I’m so excited for what lies ahead for us 😊

Ada

Ada on the 2019 30 Under 30 - Enterprise Technology - Mike Murchison (CEO) and David Hariri (Head of Design) are cofounders of Ada Support, which provides

www.forbes.com

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Mike Murchison

@mimurchison

6 years

Excited to be moving into the new Ada office this morning at 96 Spadina

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Mike Murchison

@mimurchison

4 years

Meet Joanna. She is our full time mental health counsellor available to every Ada employee. Less than 6 months in, more than 100 members of our team have booked sessions with her. Here she is at today's team-wide sync speaking about how we approach wellness at Ada

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Mike Murchison

@mimurchison

4 years

Ada arranged mobile flu shots today for all Toronto team members and their families outside their homes. Fingers crossed 🤞 we’ll be able to do the same with a covid vaccine soon.

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Mike Murchison

@mimurchison

13 days

Our new Ada office is opening this summer

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Mike Murchison

@mimurchison

5 years

Excited to announce our partnership with Air Asia and their 80 million yearly travellers. In under a month, we've been able to reduce their wait times by 98%... more to come ✈️

AirAsia Takes off with Ada-Powered Virtual Assistant

financialpost.com

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Mike Murchison

@mimurchison

5 years

I just shared learnings on stage at @CollisionHQ about the new (non-technical) roles being created in the enterprise to apply AI to customer service. Thanks for having me and for bringing to many people together!

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Mike Murchison

@mimurchison

4 years

One of our clients, based in the US, used this as their slide when presenting their automation results company wide this week. Future Ada marketing campaign?

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Mike Murchison

@mimurchison

5 years

Restaurant where expectation is that you put your phone away in an elegant compartment. I love spaces designed to encourage human connection where tech might otherwise interfere.

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Mike Murchison

@mimurchison

3 years

7. There are many more multibillion dollar+ Canadian companies around the corner. Let's all do our part to help the flywheel spin.

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Mike Murchison

@mimurchison

4 years

This week I made the decision to let go of 23% of Ada’s team. This decision was not easy to make. Usage of Ada’s automation has never been higher, but at the same time, the recession is impacting our confidence in realizing the ambitious 2020 growth we forecasted.

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Mike Murchison

@mimurchison

3 years

6. Please stop comparing our ecosystem’s culture to the US; it’s a local optimum. I for one believe we have the opportunity to do better. Our diversity, immigration policy, AI-ecosystem, and humility make me very bullish.

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Mike Murchison

@mimurchison

6 years

Zendesk just launched Ada-powered bots inside Zendesk Chat on stage at #FutureofCX 👏👏👏

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Mike Murchison

@mimurchison

4 years

We were meant to present the Ada & Mailchimp🐵story on stage at Relate 2020 in Miami today. Covid got it cancelled. Instead we just did it virtually, and it went great! Shout out to @zoom_us for powering Miami beach backdrops 😎🌴

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Mike Murchison

@mimurchison

2 months

Beautiful morning in TO

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Mike Murchison

@mimurchison

5 years

I ran the DeadHorse Ultra (50K) in Utah on Saturday - felt like running on mars at times! 👾

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Mike Murchison

@mimurchison

3 years

5. Our ecosystem has transformed in the last 5 years. Our entrepreneurs think globally now, and the best-performing VCs in the world have taken note. I’ve made 20 angel investments in the last year — every one of them involved a value-add VC and all deals moved quickly.

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Mike Murchison

@mimurchison

6 years

Wow - 6 new people starting at Ada in one day. That’s a first for us.

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Mike Murchison

@mimurchison

5 years

We placed an ad for Ada engineering careers in the "Barista Express VR" game. (Currently seeing a 12%+ click through rate 🚀) Made possible by the new Toronto-based @wonderleaphq Play Barista Express VR here using your own headset here 👇🏼

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Mike Murchison

@mimurchison

5 years

Ada is hiring Enterprise Account Managers, Product Managers, Engineers, and lots more. My dms are open if you'd like to learn more about any of our roles.

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Mike Murchison

@mimurchison

3 years

1. It’s unfair to compare us to the BayArea flywheel, which is spinning quickly, because people starting spinning it 60+ years ago.

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Mike Murchison

@mimurchison

3 years

2. Yes there are unhelpful angels, but the number of great ones is growing quickly. Give it time. Our flywheel has only entered its 3rd rotation.

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Mike Murchison

@mimurchison

6 years

We just launched our new website to better reflect the progress Ada has been making 🎉

AI-Powered Customer Service Automation Platform | Ada

Replace basic conversational chatbots with Ada’s AI chatbot . Onboard, measure, and coach a top-performing AI Agent to resolve over 70% of customer service inquiries.

www.ada.cx

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Mike Murchison

@mimurchison

5 years

Ada Q1 kickoff today 🙌

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Mike Murchison

@mimurchison

5 years

Board man gets paid 🏀 🇨🇦

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Mike Murchison

@mimurchison

3 years

3. SRED is free money. It’s a good thing. The distractions you claim it introduces pale in comparison to the plethora of distractions the lie on every startup journey. As a founder like being more capital efficient.

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Mike Murchison

@mimurchison

5 years

Christian Bale as Adam Neumann. 🎥

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Mike Murchison

@mimurchison

5 years

When your dad requests a demo

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Mike Murchison

@mimurchison

5 years

145 floors climbed this morning - way to go team 💪

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Mike Murchison

@mimurchison

5 years

Check out the first video of our new ad campaign. I think it's cheeky and our hope is that it helps showcase Ada's human side 😊

Some Things Aren’t Worth The Effort: Automate with Ada

By automating 70%+ of customer inquiries, Ada frees your support agents to do what they do best.Check out ada.support to learn more. https://bit.ly/2WE3lXv

www.youtube.com

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Mike Murchison

@mimurchison

5 years

Hmmm tough choice 🤔

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Mike Murchison

@mimurchison

3 years

4. Government support is not perfect, but it is net helpful. Know that the ecosystem you’re comparing us to has received considerably more government investment than ours.

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Mike Murchison

@mimurchison

6 years

Proud to be partnered with @Zendesk . Together we're creating the perfect marriage between powerful automation and and emphatic agents.

Zendesk adds Ada for richer support conversations

Zendesk has partnered with Ada, a leading provider of customer support chat bots. The Ada chatbot solution is now deeply integrated into Zendesk Chat. Ada

www.enterprisetimes.co.uk

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Mike Murchison

@mimurchison

4 years

Happy holidays from TO ❄️

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Mike Murchison

@mimurchison

7 years

Very proud of our team today as we announce @AdaSupport 's funding 🎉

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Mike Murchison

@mimurchison

5 years

Ada named a leader in chatbot software by G2 Crowd 🎉 This is particularly special for us because the recognition comes from independent customer reviews. Proud of our team!

Ada Named a G2 Leader in Chatbot Software

financialpost.com

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Mike Murchison

@mimurchison

6 years

We’ve seen a big uptick in the number of people applying to Ada’s open roles from the Bay Area. So excited about the future of our Toronto-KW ecosystem 📈

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Mike Murchison

@mimurchison

5 years

Incredible expansion story in Zoom’s S1 : over half of Zoom’s $100K+ accounts started with at least one single free user.

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Mike Murchison

@mimurchison

11 days

You’re likely leading if you notice others copying you. Enjoy the compliment, and get back to work.

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Mike Murchison

@mimurchison

5 years

Biweekly meditation classes started today at Ada 🧘‍♀️

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Mike Murchison

@mimurchison

4 years

Today's team-wide sync featured Zoom backgrounds of favourite childhood cartoons. Mine? Reboot!

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Mike Murchison

@mimurchison

2 months

I left twitter a few years ago… fun to be back around here! Seems to be a very different place. So much building 💪 Who should I follow that’s working on hard problems?

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Mike Murchison

@mimurchison

5 years

We brought together almost 100 executives this week to discuss how AI is transforming customer experience. Here’s the recap of our Toronto event. Next stop NYC.

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Mike Murchison

@mimurchison

5 years

Liam helped launch Ada University during his work term with us and lead Python courses for our team. Thanks Liam and excited for what you do next 🙏

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Mike Murchison

@mimurchison

6 years

Ada booth being swarmed. Lots of interest in the new Ada Zendesk Chat integration. Thanks for putting on such a great event @Zendesk 🙌

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Mike Murchison

@mimurchison

5 years

Ada's new ebook about the future of customer experience is coming along Loving Justin's ( @venerizm ) artwork 👏

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Mike Murchison

@mimurchison

6 years

"By automating 75% of our inbound inquiries in 2018, Ada has helped us provide an exceptional self-serve solution while allowing our agents to take on more complex customer issues" ⭐️⭐️⭐️⭐️⭐️

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Mike Murchison

@mimurchison

6 years

Today we shared some of the exciting results our Ada+TELUS partnership has produced so far -- one Canadian AI success story of many that @ElevateTechFest has helped showcase to the world 🇨🇦 🌍

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Mike Murchison

@mimurchison

12 days

Agree that commercial success is the primary fuel source of startup ecosystem growth but let’s not underestimate community’s ability to increase our number of at bats. Dan, it was a community event that you hosted at Rotman in ~2011 with @ericries that had a big impact on me…

daniel debow

@ddebow

12 days

after 20+ years of startup debates - my simple view: the #1 thing that makes a productive startup ecosystem happen: success. commercial success drives community success, not the other way around meetups, gov't $, accelerators, regulation, real-estate, studios, taxes,…

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Mike Murchison

@mimurchison

5 years

We opened our doors last week as part of Startup Open House. Very grateful that more than 500 people came through to speak with our team and learn more about Ada.

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Mike Murchison

@mimurchison

5 years

Finally, we’re very fortunate to have the continued support of @brianfeinstein & @benmath_ ( @BessemerVP ) and @bwertz & @ATKingyens ( @VersionOneVC ) 🙏 — I’m super excited for what we’re going to do together next year; onward!

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Mike Murchison

@mimurchison

5 years

It was the first Ada Run Club early this morning ❄️ If you'd like to join next week, send me a note -- all welcome

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Mike Murchison

@mimurchison

4 years

As all of Ada works from home, we're receiving special deliveries from our People & Finance teams. Love our team ♥️

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Mike Murchison

@mimurchison

5 years

The Ada team visited the Art Gallery of Ontario this aft and designed cities of the future. Was a really fun team building exercise organized by our People team 😊

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Mike Murchison

@mimurchison

6 years

We just launched a new careers page and all of our teams are hiring 🎉

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Mike Murchison

@mimurchison

4 years

WFH week ahead at Ada: Monday Blues on #adagram , Tuesday virtual museum tour, Wednesday team lunch on @Tandem_HQ , Thursday throwback memories, and Friday rest!

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Mike Murchison

@mimurchison

5 years

Ada has added 12 people this year already - that’s a lot for us! Chelsea recapping the People team’s wins during our teamwide sync

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Mike Murchison

@mimurchison

6 years

“In one example, the Canadian startup Ada was able to handle 94 per cent of customer questions with AI, referring only six per cent to human operators.”

ANALYSIS | Artificial intelligence will tell you what you want, and you will listen: Don Pittis |...

Are you willing to let a computer make big decisions for you? Even if your answer is no, tech giants and industry experts are betting that will change.

www.cbc.ca

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Mike Murchison

@mimurchison

5 years

Ada team potluck today at our new second office - so many amazing dishes from around the world 😋 🌍

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Mike Murchison

@mimurchison

5 years

👩‍🎓

Great Place to Work Canada

@GPTW_Canada

5 years

Congratulations @AdaSupport your employees have now certified you as a Great Place to Work. Thanks to all the team members for making this happen. Learn how can you get your workplace certified as a Great Place to Work, here:

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Mike Murchison

@mimurchison

4 years

I went to a fertility clinic with my partner last year and found the experience to be daunting, expensive and slow. I'm really proud to play a small role backing @alyssaatkins mission to change this for the better. Congrats Lilia 🥳

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Mike Murchison

@mimurchison

5 years

Rooting for CG and the @amplelabs_co team. Proud that Ada is playing a small role in supporting.

Non-profit tech company designs app to help Toronto’s homeless

Chatting with Chalmers is designed to feel like texting a trusted friend who can help you find a meal, clothing or a drop-in program.

www.thestar.com

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Mike Murchison

@mimurchison

6 years

Excited to be kicking off the quarter this morning with the Ada team

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Mike Murchison

@mimurchison

5 years

Matching 5 interesting facts with 5 random team members. I love this new segment in our weekly team wide sync up. It's a fun way for our rapidly growing team to learn something new about each other. Here are a few from this week:

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Mike Murchison

@mimurchison

6 years

Learning about word embeddings tonight from Toronto Women’s Data Group @TWdatagroup , the first meetup hosted at the new Ada HQ

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Mike Murchison

@mimurchison

5 years

We're now working with Betsson, one of the world's largest gaming groups and the ‘Customer Service Operator of the Year’ to offer 24/7 instant support in 8 languages to their 600K+ customers.

Betsson Group Bets on Ada as its Official Automated Customer Experience Partner

financialpost.com

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Mike Murchison

@mimurchison

6 years

It’s so exciting to see more and more companies build teams around Ada. If you’re interested in using AI to build incredible customer experiences apply to @KiraTalent ‘s open role!

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Mike Murchison

@mimurchison

5 years

Ada's got our biggest presence ever at Customer Contact Week in Vegas. If you're in town, come say hi 👋

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Mike Murchison

@mimurchison

4 years

From SF to TO. Welcome Abena!

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Mike Murchison

@mimurchison

5 years

Fitting to get a @SlackHQ notification today on their IPO that reminds you how many companies “grow up” on Slack. Ada is one of them. 720 msgs/wk in 2017. 1,677 msgs/wk in 2018. Now 4,622 msgs/wk in 2019.

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Mike Murchison

@mimurchison

6 years

Filming today at Ada. New website coming soon!

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Mike Murchison

@mimurchison

4 years

I'm so grateful to the Ada Owners we are saying goodbye to. They have had a huge impact on making Ada what it is today. It’s important to me that we help them find new homes. If you know someone who is hiring, pls direct them to this LI post ♥️

Mike Murchison on LinkedIn: This week I made the decision to let go of 23% of Ada’s employees....

This week I made the decision to let go of 23% of Ada’s employees. This decision was not easy to make. Usage of Ada’s automation has never been higher, but… | 23 comments on LinkedIn

www.linkedin.com

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Mike Murchison

@mimurchison

5 years

When Ben Stiller becomes an evangelist of your app. Exciting momentum from @ddebow @fnthawar and the entire Dialog team 🎉

Ben Stiller

@BenStiller

5 years

My friend @jaketapper and I and about 400 really cool people experienced this on @getdialog this morning. We’re going to do it every week....

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Mike Murchison

@mimurchison

5 years

Our marketing team is cooking up something special 🎥 Can’t wait to see how this turns out

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Mike Murchison

@mimurchison

5 years

Friday evening Yoga at Ada

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Mike Murchison

@mimurchison

5 years

We’re excited to partner with FICANEX to improve the customer service of 175 financial institutions across Canada 🎉

FICANEX Partners With Ada to Deliver AI-Powered Customer Service to Financial Institutions Across...

financialpost.com

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Mike Murchison

@mimurchison

5 years

Voted ✔️ So impressed with how well organized @ElectionsCan_E is 👏 👏 👏

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Mike Murchison

@mimurchison

5 years

Went to an old gym tonight. Spotted these hilarious motivational posters. May have to get some of these for the Ada office to “strengthen our lives” 😂

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Mike Murchison

@mimurchison

5 years

I’ll be back presenting at #TechTO on Sept 16th 😊 Join us for a night of knowledge sharing. Tickets available at

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Mike Murchison

@mimurchison

4 years

150 different Ada WFH setups

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Mike Murchison

@mimurchison

6 years

Join Ada's growing team!

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Mike Murchison

@mimurchison

4 years

Standing in solidarity with BIPOC for racial justice in our city, province, country and around the world. Ada will be matching our team members' donations to organizations of their choosing like , and .

Black Lives Matter Canada

We are a platform upon which Black communities across Canada can actively dismantle all forms of anti-Black racism, liberate Blackness, support Black healing, affirm Black existence, and create...

www.blacklivesmatter.ca

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Mike Murchison

@mimurchison

5 years

Hello old friend

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Mike Murchison

@mimurchison

6 years

Reading about how AI is tranforming business in Prediction Machines by @professor_ajay @avicgoldfarb @joshgan Proud to see Ada included 😊 Pick up a copy here:

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Mike Murchison

@mimurchison

6 years

Gearing up for the Zendesk #FutureofCX event today in Manhattan 😊

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Mike Murchison

@mimurchison

6 years

I'm looking for an exceptional, entrepreneurial, product leader to work closely with me at @adasupport as our Head of Product. Feel free to DM me!

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Mike Murchison

@mimurchison

5 years

I'm really impressed with what our marketing team created for our @Zendesk Relate Ada booth: 1. Attendees given a one-pager with a code on it 2. Head to our booth and enter it in an Ada-powered contest bot 3. Entire experience built using Ada! @mikkelsvane you should play!

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Mike Murchison

@mimurchison

5 years

@davehariri Thanks for the support 😊 Run was the most challenging and beautiful one I’ve ever done

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Mike Murchison

@mimurchison

1 month

Just love to build

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Mike Murchison

@mimurchison

5 years

Excited for our team potluck next week - dishes from all over the world 🌎 😋

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Mike Murchison

@mimurchison

5 years

Spadina Avenue by Nick Flook

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Mike Murchison

@mimurchison

5 years

Had a great time speaking at DataDrivenNYC where I tried to weave in my favourite YouTube series (PrimitiveTechnology) into a discussion about how removing yourself from technology is the best way to understand its impact. Thanks for having me @mattturck !

Matt Turck

@mattturck

5 years

Before writing a line of code, the founders of @AdaSupport embedded themselves in 7 different customer support teams to understand the pain of doing it manually, which informed their point of view about what should be automated with AI vs. not - CEO @mimurchison #DataDrivenNYC

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