Zendesk AI puts humans first:
At Zendesk, our mission is to power exceptional service for every person on the planet. We’re accelerating our ambition by building AI with the belief that the customer is always human - whether it's our customer or yours.
The
@Freshly
team are
#ChampionsOf
eating right and treating their customers right. See how they use Zendesk to cook up amazing customer experiences. 👩🍳
.
@magnolia
uses Zendesk to put out the welcome mat for every customer 🚪 👋, however they arrive 📞 💬 📧. See what makes them the
#ChampionsOf
lasting relationships.
🙌 Be customer-centric
📖 Provide great self-service content
⏰ Reach a human at any time
This is
@freshly
’s recipe for whipping up amazing customer experiences, with a little help from sous chef-Zendesk. 👩🍳
From pop-up cards 📬, to a pop-up support team 👥. See how Zendesk helps
@lovepop
double its CX for peak season, to be the
#ChampionsOf
bringing people together 🤗.
👀 What is
#ZendeskRelate
?
💡 Our annual flagship conference brings experts together to share what's next in CX. Join us in Las Vegas April 16-18 to dive into hot topics like AI, the future of customer service, and employee experience trends.
🎊 In case you missed it,
@klausapp
is now part of the Zendesk family:
The AI-powered quality assurance tool will help companies deliver intelligent customer experiences. Here's how this exciting acquisition will help your business.
💡 Busy business owners know that maximizing efficiency in the digital age is key. That's why
@Sherrell_Dorsey
turns to
#GenAI
to keep things running smoothly, no matter where her work takes her.
🥴 Bumbling customer service bots are highkey not a vibe, like
@anjelahjohnson
found out.
🤖 Check out the other bots you'll want to avoid and learn how
#ZendeskAI
makes customer service seamless:
Register now for
#CXTrends
2024:
What to expect:
📊 The latest trends in customer experience
🙋 Live Q&A with industry experts
🛠️ Product demos and tools to help your business
🤝 For
@sherrell_dorsey
, personalization and data privacy go hand in hand. As highlighted in our
#CXTrends
2024 report, security is no longer an add-on — it should be seamlessly integrated throughout the customer journey:
🤖 Don't let your customer experience get ruined by bumbling bots like
@anjelahjohnson
here.
👉🏼 Meet the rest of the struggling
#AI
bots and learn how
#ZendeskAI
makes customer service seamless:
👀 If you use Zendesk, make sure to save 30 minutes on March 5 for this:
Get your product questions answered live, and learn about:
💡
@klausapp
and
@tymeshift
, our latest WEM solutions
🤖
#ZendeskAI
advancements
🔐 New data privacy and security features
🎟 Save your virtual seat for
#CXTrends
2024:
🚀 Join us for a journey into customer experience as experts from
@ClassPass
,
@Purple
, and Rue Gilt Groupe discuss the themes uncovered in the Zendesk CX Trends report, from
#AI
to immersive experiences.
✨ 🪩 👀
#ZendeskRelate
2024 is fast approaching, have you booked your ticket to Las Vegas yet?
🍿 Our annual flagship event will host 60+ sessions over three days, covering everything from AI innovations to EX breakthroughs.
👀 Don't miss The Next Big
#ZendeskAI
Drop:
Our latest AI innovations—from groundbreaking
#GenerativeAI
to enhanced data security and privacy, and what it means for your customers and employees.
🔥 Zendesk's
#CXTrends
report is transforming customer experience and how you do business in 2024 and beyond:
🔓 We're highlighting the 10 trends uncovered in the report with our 10 days of trends.
⏳ The Next Big
#ZendeskAI
Drop is fast approaching:
🎙
#AI
leader
@alliekmiller
hosts, with Zendesk CEO
@TomDaytonFlyers
and industry experts sharing how you can unlock the full power of AI in customer and employee experience.
🔥 New year. New report. New trends. The Zendesk
#CXTrends
2024 report is here:
Discover the 10 trends every customer experience leader needs to know, 🤖 like how chatbots are evolving into AI-powered digital agents.
🎙 We asked consumers how they expect
#artificialintelligence
to transform customer experience.
👉🏼 Here are five key
#CXTrends
takeaways and stats your business should be thinking about:
🎲 Feeling lucky? Your time is running out to score discounted tickets to
#ZendeskRelate
2024:
🎰 Join us in Las Vegas from April 16-18 for dozens of sessions on AI, EX, and everything in between from the best in the customer experience industry.
Knowledge is power. And a powerful knowledge base? ✨ Well, that’s just magic.
With the help of
#ZendeskAI
, businesses can keep everyone happy – from execs to users and everyone in between.
👀 Learn about our latest
#AI
updates and product advancements:
🤯 We're just days away from The Next Big
#ZendeskAI
Drop, which is going to be — you guessed it — big:
🔌 Register for free and get a (virtual) front row seat to hear about our latest
#AI
innovations.
Unlike some of the other CX software out there, Zendesk helps you build great customer experiences without forcing you into costly add-on fees.
💸 Start saving:
🖥 Information technology leaders are under pressure from increasing customer expectations.
💡 But artificial intelligence is poised to change customer experience, a new Zendesk report finds:
🥳
#ZendeskRelate
2024 is just days away! Tune into Zendesk CEO
@TomDaytonFlyers
's keynote address to learn how to revolutionize your customer experience with AI:
👀 Want to unlock the priorities of 1,200
#informationtechnology
leaders?
🔓 Our report breaks down the top areas IT leaders are prioritizing, along with strategic recommendations on how to realize these changes and stay ahead.
We’re clearing room on our awards shelf. 🏆 Zendesk has been ranked No. 1 by
@g2dotcom
in several categories:
See innovation in action at The Next Big
#ZendeskAI
Drop digital livestream event:
🎙️ "Identify those patterns and find out what are we missing."
@Kajabi
VP of CX
@jaredasks
on AI's power to fill in customer service gaps.
🎧 More AI tips and tricks on the latest
#ConversationsWithZendesk
episode:
⚡️ The weather can be unpredictable. But your customer service doesn’t have to be. With
#ZendeskAI
on their side, support teams can solve any customer issue in just a few clicks.
👉🏼 See our
#GenerativeAI
in action during The Big Zendesk AI Drop:
Helping you (and your business 😎) get from point A to B, seamlessly.
🛠️ If your customer experience software could use a tune-up and has you feeling trapped, break free from complexity and start moving ahead with Zendesk:
💻 A majority of information technology leaders agree: There is a high level of pressure to enhance customer experience.
👉🏼 How is artificial intelligence poised to change customer experience? Explore the new Zendesk report here:
🥳 Generative AI is helping balance the workload for customer service agents, leading to happier agents and happier customers.
👉🏼 Discover AI for customer experience and solve your challenges head on:
For years, Zendesk has been paving the way for excellent customer experience. And today, we unveil what's next.
✨ Relive the magic of the Next Big
#ZendeskAI
Drop:
.
@tailscale
's CEO and co-founder
@apenwarr
shares the lessons he learned from his first startup — and how he turned it into a $113 million success.
🎧 Tune in to the full conversation from the
#SitDownStartup
podcast:
The mastermind behind virtual assistant Siri,
@acheyer
, recounts early days of AI and how businesses today are impacted by conversational AI.
🍿 Watch the full video now:
🤯 How did
@TheSunak
overcome "60 to 70 rejections" to raise $161 million for his startup,
@LinkSquares
?
🎧 Hear more from the founder on the latest episode of the
#SitDownStartup
podcast:
The most complete customer experience solution for the AI era is here. 👀 Discover all the new product innovations we shared during the
#ZendeskRelate
2024 keynote:
With the new Zendesk Voice QA, you can automatically evaluate all of your voice conversations - just like your digital conversations.
👀 Catch up on all the big announcements from
#ZendeskRelate
2024:
Mischievous cats, 😼 wonderful wine, 🍷 and one happy customer. 🙋🏻♀️ This tale of customer service has it all. See how
@Drizly
uses Zendesk to be
#Champions
of patience, and pinot.
Generative AI programs like
@OpenAI
's ChatGPT are poised to be the most disruptive technology since the internet itself.
🍿 Watch
@acheyer
, the creator of the virtual assistant Siri, share the significance of conversational AI for businesses:
🔦 Meet Spotlight, a conversation QA discovery engine powered by
#ZendeskAI
. Surface potential customer problems and take action to escalate issues or coach your support team.
See more product news from
#ZendeskRelate
2024:
Nonprofits that make a positive impact on their communities like
@UrbanAlchemyUA
can apply for Zendesk's
#TechForGood
Impact Awards for a chance to win free software and grants up to $50K.
📬 Applications are open now through November 1:
👋 Meet Zendesk Agent copilot, the customer service agent's new best friend.
The proactive, AI-powered assistant guides your agents through each customer service interaction, anticipates next steps, makes suggestions, and can even take action on behalf of the agent.
🍷 No two bottles of wine are identical, and the same can be said for customers. That's why personalization is key.
Take it from
@wine_com
's Addie Wallace on the latest
#ConversationsWithZendesk
episode:
Most companies only evaluate 1 to 2% of their customer support tickets for quality assurance. 🫣 With our new AI-powered Zendesk QA, you can analyze ALL your customer interactions.
🔍 Catch up on all the latest
#ZendeskRelate
2024 product announcements:
“Our customers are guests in our home. They are not just a transaction.”
@Magnolia
's Sam Goff on treating customers like they are “the only one.”
#ZendeskShowcase
No more manual macro making? You got it. 😎
#ZendeskAI
uses machine learning to analyze all your tickets to create suggested macros, eliminating manual work and saving your team precious time.
👉🏼 Catch up on all the latest
#ZendeskAI
features: