Nurturing cultures of high quality and compassionate care in health services, promoting understanding of organizational effectiveness and human flourishing.
I am so thrilled to be awarded a CBE today for services to compassion and innovation in the NHS. A tribute to all the inspiring compassionate people I have worked with across the health and care sector. Thank you all. ❤️❤️❤️
A wonderful day yesterday, CBE ceremony at Windsor Castle. A glittering event and a huge privilege for me. An award recognising that the NHS is the people who each and every day are courageous, compassionate and endlessly inspiring. 🙏❤️
Leaders experience emotional distress when they can’t help with staffing and work overload. So focus also on giving staff voice, justice and fairness, better conditions, self rostering, improving teamwork, better supervision meetings and education and training. That helps.
Compassion makes a profound difference to patient outcomes. It costs less, empowers patients and protects the well-being of those providing care. Compassionate leadership at every level is essential for the future.
@rachnachowla
@HEIW_NHS
@hthelenthomas4
@theswirlingleaf
I am delighted with the kind coments on the new book. It is dedicated to all health and social care staff. And thank you to all who helped produce this shared knowledge.
@rachnachowla
@theswirlingleaf
@hthelenthomas4
To meet the challenges we face, we must increasingly develop belonging and trust and create team and organizational cultures of compassion. Humans make up teams and organizations and we must come to see ourselves as more collaborative and compassionate to shape a hopeful future .
We must plan now to ensure staff can rest and recover and then create the conditions for a transformed and compassionate approach to health and care for staff and communities
The evidence shows that compassionate
leadership results in better staff well-being and
commitment, improved care quality and fairer,
more transparent and kinder workplaces.
study shows supportive (and compassionate) leadership is associated with lower work pressure on staff and more influence over decisions. Both in turn linked to higher levels of patient satisfaction
Self-compassion is at the heart of our relationships with others and is key to our ability to model and embody compassionate leadership. Self-compassion is the starting point for creating compassionate teams, organisations and health and care systems.
To meet the challenges we now face, we have to develop belonging and trust and organizational cultures of compassion. We must come to see humanity as more collaborative, compassionate and caring to shape our future and the future of our planet.
I think this is a moment where the light can come pouring in. A recognition of our interconnection with each other, with other nations, species and with the planet we are blessed with. It feels so important to grasp it and model and promote compassion.
Compassion from staff is the most powerful intervention we have in health and social care. And it reduces staff stress, and anxiety and promotes well being and connection.
The government, policy leads and leaders across all of health and social care must address the crisis of an exhausted and depleted workforce with a transformed compassionate leadership culture.
@rachnachowla
@theswirlingleaf
@hthelenthomas4
Let the light come streaming in - Thoughts on what we have learned from health and care staff these last weeks for helping to transform health and social care in the future with
@bailey_suzie
@TheKingsFund
Compassionate leadership requires courage, resilience and belief – it requires a commitment by each person as a leader (and all staff should be considered leaders in health and social care) to be the best that they can be.
… increasing and improving autonomy and control for staff; justice and fairness rather than fear and blame; influence over shifts and rotas; rest spaces; car parking; basic physical work conditions …
Today, Dame Denise Coia & I have published our independent report into the wellbeing of doctors & med students. We hope this will be a springboard for change to deliver the compassionate cultures that the profession & patients deserve.
Admitting mistakes, seeking help, apologising first, causes others to see us more positively. Our vulnerabilities show we are human and comfortabl(ish) admitting we aren’t perfect. That is more likeable than someone who pretends they can never do wrong
How can we better support nurses and midwives to flourish and thrive in their work? Join us at this free online event to discuss the changes needed to empower nurses and midwives to shape and provide compassionate, high-quality care:
The purpose of compassionate leadership in health and social care is to help create the conditions where all of those in our communities are supported to live the best and most fulfilling lives they can.
@theswirlingleaf
We have to significantly improve workplace environments for NHS staff in all trusts and across general practice. But how? My suggestions in a King's Fund blog in response to latest staff survey results
… improving and strengthening team working and ensuring all have ´home teams’; regular supportive supervision meetings; and opportunities for continuing growth, development and learning. Otherwise we will continue to haemorrhage NHS staff.
From 2020 onwards, I propose, only NHS organisations (including ALBs!!) can be rated good/outstanding on well-led if they can demonstrate significant and sustained improvement on WRES, gender pay gap etc. The time to transform EDI in the NHS is now.
@CareQualityComm
Suzie Bailey, Director of Leadership and Organisational Development at The King’s Fund and I explore the results of the 2020 NHS staff survey and how to create inclusive, compassionate, and supportive working environments
A rich and powerful self-directed learning course on leading for health and wellbeing in the NHS. Desperately needed for pressured health and social care workforces.
Compassonate leadership will release staff from the rigidities of bureaucracies, command and
control, hierarchies and relentless top-down scrutiny and control. This is vital for transformation of health and social care
I am delighted that the audio version of Compassionate Leadership:Sustaining Wisdom, Humanity and Presence in Health and Social Care, narrated by me and expertly produced by Jon Cohen, is now available.
@swirlingleafP
Check out our updated Programme tools: . Culture & Leadership Programme, enabling a compassionate and inclusive culture within your org.
@WestM61
@RonkeAkerele
A careful analysis of data over four years suggests use of management consultants in NHS acute trusts is associated with subsequent INefficiency. Average spend is £1.2 million per trust and rising.
Compassion increases our sense of connection, trust and psychological safety.
@amycedmondson
For information about the new book on compassionate leadership go to
Our challenge is to create the conditions that enable staff to provide the high-quality compassionate care they and all wish for. We all have the opportunity to shape cultures of compassion in every interaction we have every day.
@theswirlingleaf
@HEIW_NHS
@hthelenthomas4
Compassion makes a profound difference to patient outcomes. It costs less, empowers patients and protects the well-being of those providing care. Compassionate leadership at every level is essential for the future.
@rachnachowla
@HEIW_NHS
@hthelenthomas4
@theswirlingleaf
The research evidence suggests that compassion not only accounts for 65% of the variance in patient satisfaction, but is also associated with more than
50% fewer referrals and readmissions, and with quicker recovery
@theswirlingleaf
Exciting news! FMLM TSG are collaborating with
@BMJleader
with a monthly leadership bookclub as part of
#BMJLeaderchat
. Join us on Twitter for our 1st book club on Thursday 21st October at 7pm. Featuring our Book of the Month:
Compassionate Leadership by Michael West
@WestM61
Do join this event - how together we can transform the work environment for nurses and midwives across all of health and social care now and for the long term
Both giving and receiving compassion increases our sense of connection, trust and psychological safety. For information about the new book on compassionate leadership go to
@rachnachowla
Look after yourselves well. Self ompassion vital to have the capacity to show others compassion
@during
this very difficult time. And particularly try to spend good quality time with your loved ones to ensure your well being
#MedStudentCovid
A valuable article just published in BMJ Leader on speaking truth to power. We have to ensure all have voice and influence in health and care services
@MeganReitz1
What is the impact of staff shortages on existing staff in the NHS? How are they affected by excessive workloads?
@WestM61
sums it up in this clip from our
#HSCCWorkforceBurnout
session today.
Catch up with the full session:
I feel privileged to be presenting a session on compassionate leadership at the WHO European Health Forum Gastein on 28th September. Part of a plenary session on “Great Attrition or Great Attraction? Addressing healthcare workforce challenges"
@GasteinForum
NHS managers need autonomy and control, to be valued and respected, and to be supported to be effective - as all of us do. They too must be led compassionately.
Thank you Helen🌳 . It was a labour of love. And wonderful teamworking and flow. The aim is to help transform health and social care cultures to ensure healthy, happy and compassionate organisations, teams and people for high quality care
I spent the last two hours marvelling and crying while reading this wonderful NHS poetry anthology. It is a treasure, an inspiration and full of compassion.
When will the NHS pioritise its workforce and invest in building joyful and compassionate workplaces? It's central to everything else we want to achieve, but it's almost always sidelined in favour of target driven care.
🌟NEW LISTING🌟
How can you become a compassionate leader? Looking after & nurturing others drives success at work 💙
Based on the work by Prof. Michael West. You can get a copy here:
Acts of kindness online have powerful protective physiological effects for the giver, especially important too for those who are lonely - and inspiring!
I had the huge pleasure of a conversation/podcast with the guru of compassion and a model of what he advocates - Paul Gilbert. Listen at The Compassionate World Interview Series
On April 15th, please join the launch of ,
#CompassionNow
: A global gathering for compassion for all who want to live in a world basedon compassion. What we need is the courage, strength, and will to act. What we need is compassion, now.
The NHS was founded on values of compassion and inclusion. Here's how we suggest making positive change in equality, diversity, & discrimination in NHS teams and organizations.
@yvonnecoghill1
@DrHNaqvi
@WRES_team
Contrary to media reports yesterday the research evidence that was cited does indicate that discrimination and racism are profoundly implicated in disproportionate impacts of Covid and effects on health generally See also
I am very pleased to be joining this conversation at 6pm. Support, compassion and self-compassion vital now for medical students and all health and care workers and volunteers
#MedStudentCovid
A powerful and courageous example of integrity and humanity in the face of abuse. A humbling reminder of how we can confront ignorance in a transformative way.
"My father, thankfully, is not alive to see how Mr. Yoho treated his daughter. My mother got to see Mr. Yoho's disrespect on the floor of this House towards me on television. I am here because I have to show my parents that...that they did not raise me to accept abuse from men."
Particularly through emphasising that compassion is the most potent way we can deal with what feels frightening and isolating for so many. Connection, inclusion and compassion are certain, unchanging and provide a safe refuge.
NHS and social care staff and the NHS system have never been under such pressure as today - this moment. Leaders - from senior politicians down - must practise compassionate leadership attending, understanding, empathising and helping. Now more than ever.
REGISTRATION LIVE:
Join us for the second learning event in our NHS People Promise Culture Series: Creating a listening environment to enable a compassionate and inclusive workplace.
📅 14th October 2021
⏰ 2pm - 4pm
🔗
@RonkeAkerele
@people_nhs
A day of profound privilege for me, exploring culture, leadership and compassion with inspiring leaders from across the NHS in Scotland. And learning about Project Lift, which will help to ensure high quality and compassionate care for all the people of Scotland. Thank you all.
Compassion increases trust in the caregiver-patient relationship. It increases patients’ feelings of safety,
reducing their anxiety. It improves understanding and patient commitment to their treatment.
@rachnachowla
What we intuit strongly supported by research evidence. Focus on transforming cultures and climates of our organisations for patient care and staff wellbeing
Being happy makes people 13% more productive according to
@UniofOxford
NHS efficiency drives yield 0.7 - 1.2% benefit p.a according to
@TheKingsFund
Imagine if we had happiness and not cost improvement plans
@WestM61
@HelenBevanTweet
I facilitated a meeting today for a team that last met to reflect on their performance as a group 9 years ago. They're now going to meet every other month.
#WeCare
Such a privilege for me to talk with Don, Sam and Preyrana at The King’s Fund yesterday. Three People who give hope and inspiration with their embodied wisdom and compassion.
If you do 1 thing today, watching this webinar will be 1hour very well spent. Next steps from the inspiring messages incl reflecting on our own behaviours, being our honest selves & being kind to one another (incl ourselves). Brilliant!!
#kfonline
#CaringForOurPeople
#NHS
A videe on mindfulness and compassion at work I hope this helps to reinforce the importance of compassion at work in the NHS and the value of meditation as a life practice