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Michael West Profile
Michael West

@WestM61

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Nurturing cultures of high quality and compassionate care in health services, promoting understanding of organizational effectiveness and human flourishing.

Joined October 2009
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@WestM61
Michael West
4 years
I am so thrilled to be awarded a CBE today for services to compassion and innovation in the NHS. A tribute to all the inspiring compassionate people I have worked with across the health and care sector. Thank you all. ❤️❤️❤️
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@WestM61
Michael West
2 years
A wonderful day yesterday, CBE ceremony at Windsor Castle. A glittering event and a huge privilege for me. An award recognising that the NHS is the people who each and every day are courageous, compassionate and endlessly inspiring. 🙏❤️
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@WestM61
Michael West
2 years
Leaders experience emotional distress when they can’t help with staffing and work overload. So focus also on giving staff voice, justice and fairness, better conditions, self rostering, improving teamwork, better supervision meetings and education and training. That helps.
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@WestM61
Michael West
3 years
Compassion makes a profound difference to patient outcomes. It costs less, empowers patients and protects the well-being of those providing care. Compassionate leadership at every level is essential for the future. @rachnachowla @HEIW_NHS @hthelenthomas4 @theswirlingleaf
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@WestM61
Michael West
3 years
I am delighted with the kind coments on the new book. It is dedicated to all health and social care staff. And thank you to all who helped produce this shared knowledge. @rachnachowla @theswirlingleaf @hthelenthomas4
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@WestM61
Michael West
2 years
To meet the challenges we face, we must increasingly develop belonging and trust and create team and organizational cultures of compassion. Humans make up teams and organizations and we must come to see ourselves as more collaborative and compassionate to shape a hopeful future .
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@WestM61
Michael West
3 years
After 18 months of (largely) joyful work and huge support from many, this book is published. Thank you to all of you.
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@WestM61
Michael West
3 years
The evidence shows that compassionate leadership results in better staff well-being and commitment, improved care quality and fairer, more transparent and kinder workplaces.
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@WestM61
Michael West
2 years
study shows supportive (and compassionate) leadership is associated with lower work pressure on staff and more influence over decisions. Both in turn linked to higher levels of patient satisfaction
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@WestM61
Michael West
1 year
In order to make the book Compassionate Leadership accessible, it is now available as an audio book (I narrated it) - see and
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@WestM61
Michael West
5 years
Stress and burnout in the NHS. With compassionate and collective leadership it doesn't have to be this way
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@WestM61
Michael West
4 years
Self-compassion is at the heart of our relationships with others and is key to our ability to model and embody compassionate leadership. Self-compassion is the starting point for creating compassionate teams, organisations and health and care systems.
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@WestM61
Michael West
7 years
Compassionate leadership desperately needed at every level & in every NHS org: listening to staff, understanding, empathising & serving them
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@WestM61
Michael West
4 years
To meet the challenges we now face, we have to develop belonging and trust and organizational cultures of compassion. We must come to see humanity as more collaborative, compassionate and caring to shape our future and the future of our planet.
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@WestM61
Michael West
4 years
I think this is a moment where the light can come pouring in. A recognition of our interconnection with each other, with other nations, species and with the planet we are blessed with. It feels so important to grasp it and model and promote compassion.
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@WestM61
Michael West
2 years
How to move away from command/control hierarchy in the NHS and embrace compassionate and collective working
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@WestM61
Michael West
4 years
Compassion from staff is the most powerful intervention we have in health and social care. And it reduces staff stress, and anxiety and promotes well being and connection.
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@WestM61
Michael West
3 years
The government, policy leads and leaders across all of health and social care must address the crisis of an exhausted and depleted workforce with a transformed compassionate leadership culture. @rachnachowla @theswirlingleaf @hthelenthomas4
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@WestM61
Michael West
3 years
Compassionate leadership requires courage, resilience and belief – it requires a commitment by each person as a leader (and all staff should be considered leaders in health and social care) to be the best that they can be.
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@WestM61
Michael West
2 years
… increasing and improving autonomy and control for staff; justice and fairness rather than fear and blame; influence over shifts and rotas; rest spaces; car parking; basic physical work conditions …
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@WestM61
Michael West
4 years
Today, Dame Denise Coia & I have published our independent report into the wellbeing of doctors & med students. We hope this will be a springboard for change to deliver the compassionate cultures that the profession & patients deserve.
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@WestM61
Michael West
6 years
Admitting mistakes, seeking help, apologising first, causes others to see us more positively. Our vulnerabilities show we are human and comfortabl(ish) admitting we aren’t perfect. That is more likeable than someone who pretends they can never do wrong
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@WestM61
Michael West
3 years
How can we better support nurses and midwives to flourish and thrive in their work? Join us at this free online event to discuss the changes needed to empower nurses and midwives to shape and provide compassionate, high-quality care:
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@WestM61
Michael West
3 years
Compassion and compassionate leadership do not require learning new skills - it’s reminding ourselves of who we truly are.
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@WestM61
Michael West
3 years
The purpose of compassionate leadership in health and social care is to help create the conditions where all of those in our communities are supported to live the best and most fulfilling lives they can. @theswirlingleaf
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@WestM61
Michael West
5 years
We have to significantly improve workplace environments for NHS staff in all trusts and across general practice. But how? My suggestions in a King's Fund blog in response to latest staff survey results
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@WestM61
Michael West
2 years
… improving and strengthening team working and ensuring all have ´home teams’; regular supportive supervision meetings; and opportunities for continuing growth, development and learning. Otherwise we will continue to haemorrhage NHS staff.
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@WestM61
Michael West
4 years
'A long way to go': ethnic minority NHS staff share their stories -providing rich insights for us all
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@WestM61
Michael West
6 years
From 2020 onwards, I propose, only NHS organisations (including ALBs!!) can be rated good/outstanding on well-led if they can demonstrate significant and sustained improvement on WRES, gender pay gap etc. The time to transform EDI in the NHS is now. @CareQualityComm
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@WestM61
Michael West
3 years
Suzie Bailey, Director of Leadership and Organisational Development at The King’s Fund and I explore the results of the 2020 NHS staff survey and how to create inclusive, compassionate, and supportive working environments
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@WestM61
Michael West
3 years
It is essential at this time to address chronic excessive workloads in the NHS rather than increasing them yet further
@TheKingsFund
The King's Fund
3 years
'Chronic excessive workload has become like the pattern on the wallpaper we no longer see.' New blog from @bailey_suzie and @WestM61 :
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@WestM61
Michael West
2 years
A rich and powerful self-directed learning course on leading for health and wellbeing in the NHS. Desperately needed for pressured health and social care workforces.
@bailey_suzie
Suzie Bailey
2 years
Today . @TheKingsFund we launch a new *free* self-directed programme on staff health & wellbeing. Many thanks to people in the NHS who contributed to the design. Please share widely & give us your feedback #kflead @SRNewitt @markjdoughty @DeweyDecibelle
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@WestM61
Michael West
3 years
Compassonate leadership will release staff from the rigidities of bureaucracies, command and control, hierarchies and relentless top-down scrutiny and control. This is vital for transformation of health and social care
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@WestM61
Michael West
1 year
I am delighted that the audio version of Compassionate Leadership:Sustaining Wisdom, Humanity and Presence in Health and Social Care, narrated by me and expertly produced by Jon Cohen, is now available. @swirlingleafP
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@WestM61
Michael West
3 years
A huge evidence-based set of resources for developing compassionate, inclusive and collective cultures in health and social care.
@culture_nhs
Culture Transformation Team - NHSE 💙
3 years
Check out our updated Programme tools: . Culture & Leadership Programme, enabling a compassionate and inclusive culture within your org. @WestM61 @RonkeAkerele
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@WestM61
Michael West
5 years
A careful analysis of data over four years suggests use of management consultants in NHS acute trusts is associated with subsequent INefficiency. Average spend is £1.2 million per trust and rising.
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@WestM61
Michael West
3 years
Compassion increases our sense of connection, trust and psychological safety. @amycedmondson For information about the new book on compassionate leadership go to
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@WestM61
Michael West
3 years
Our challenge is to create the conditions that enable staff to provide the high-quality compassionate care they and all wish for. We all have the opportunity to shape cultures of compassion in every interaction we have every day. @theswirlingleaf @HEIW_NHS @hthelenthomas4
@WestM61
Michael West
3 years
Compassion makes a profound difference to patient outcomes. It costs less, empowers patients and protects the well-being of those providing care. Compassionate leadership at every level is essential for the future. @rachnachowla @HEIW_NHS @hthelenthomas4 @theswirlingleaf
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@WestM61
Michael West
6 years
Saying thank you, appreciating, showing gratitude - we underestimate just how powerful and positive it is
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@WestM61
Michael West
3 years
The research evidence suggests that compassion not only accounts for 65% of the variance in patient satisfaction, but is also associated with more than 50% fewer referrals and readmissions, and with quicker recovery @theswirlingleaf
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@WestM61
Michael West
4 years
If NHS cultures are not inclusive they are not compassionate (also )
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@WestM61
Michael West
2 years
A powerful and compelling statement on compassionate and inclusive leadership from the National Quality Board
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@WestM61
Michael West
2 years
Chronic work overload. Compassionate leadership requires addressing this issue continually and collectively seeking solutions.
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@WestM61
Michael West
3 years
I feel delighted and honoured. I hope you all like it!
@FMLM_TSG
FMLM Trainee Steering Group
3 years
Exciting news! FMLM TSG are collaborating with @BMJleader with a monthly leadership bookclub as part of #BMJLeaderchat . Join us on Twitter for our 1st book club on Thursday 21st October at 7pm. Featuring our Book of the Month: Compassionate Leadership by Michael West @WestM61
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@WestM61
Michael West
3 years
Do join this event - how together we can transform the work environment for nurses and midwives across all of health and social care now and for the long term
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@WestM61
Michael West
3 years
Both giving and receiving compassion increases our sense of connection, trust and psychological safety. For information about the new book on compassionate leadership go to @rachnachowla
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@WestM61
Michael West
4 years
Look after yourselves well. Self ompassion vital to have the capacity to show others compassion @during this very difficult time. And particularly try to spend good quality time with your loved ones to ensure your well being #MedStudentCovid
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@WestM61
Michael West
4 years
Thoughts on compassionate leadership in the crisis and why honesty and openness is so important
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@WestM61
Michael West
4 years
My comments to Health and Social Care Committee this week on excessive workloads on NHS staff and their damaging effects
@CommonsHealth
Health and Social Care Committee
4 years
What is the impact of staff shortages on existing staff in the NHS? How are they affected by excessive workloads? @WestM61 sums it up in this clip from our #HSCCWorkforceBurnout session today. Catch up with the full session:
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@WestM61
Michael West
9 months
I feel privileged to be presenting a session on compassionate leadership at the WHO European Health Forum Gastein on 28th September. Part of a plenary session on “Great Attrition or Great Attraction? Addressing healthcare workforce challenges" @GasteinForum
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@WestM61
Michael West
1 year
NHS managers need autonomy and control, to be valued and respected, and to be supported to be effective - as all of us do. They too must be led compassionately.
@profchrisham
Sir Chris Ham
1 year
And managers need more space and scope to lead with less regulation What the NHS needs is more managers
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@WestM61
Michael West
3 years
Thank you Helen🌳 . It was a labour of love. And wonderful teamworking and flow. The aim is to help transform health and social care cultures to ensure healthy, happy and compassionate organisations, teams and people for high quality care
@Helen23Wilson
Helen Wilson 💙
3 years
Just finished reading this. It should be essential for any leaders in the #NHS Great read @WestM61 #CompassionateLeadership
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@WestM61
Michael West
4 years
A privilege for me to have a converation with Chris Whitehead about compassionate leadership
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@WestM61
Michael West
7 years
Delighted that compassionate and collective leadership are at the core of this HSC lstrategy (and a privilege for me to contribute). Thnx
@healthdpt
Department of Health
7 years
HSC Collective Leadership Strategy launched 2day. Big thanks to staff who got involved @WestM61 @MyraWeir
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@WestM61
Michael West
4 years
I spent the last two hours marvelling and crying while reading this wonderful NHS poetry anthology. It is a treasure, an inspiration and full of compassion.
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@WestM61
Michael West
2 years
It's easy to set targets - the important part is providing the resources and removing the barriers to enable success in achieving them
@profchrisham
Sir Chris Ham
2 years
Having willed the ends, the govt must provide the NHS with the means to deliver elective recovery - more staff, funds for capital investment, and time
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@WestM61
Michael West
3 years
A powerful and urgent need for building compassionate and joyful workplaces in healthcare beautifully articulated by Rammya @theswirlingleaf
@RammyaMathew
Rammya Mathew
3 years
When will the NHS pioritise its workforce and invest in building joyful and compassionate workplaces? It's central to everything else we want to achieve, but it's almost always sidelined in favour of target driven care.
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@WestM61
Michael West
2 years
This is brilliant Sonia! A lovely aide memoire.
@Sonia_Sparkles
✨Sonia Sparkles✨🖤
2 years
🌟NEW LISTING🌟 How can you become a compassionate leader? Looking after & nurturing others drives success at work 💙 Based on the work by Prof. Michael West. You can get a copy here:
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@WestM61
Michael West
4 years
Acts of kindness online have powerful protective physiological effects for the giver, especially important too for those who are lonely - and inspiring!
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@WestM61
Michael West
2 years
I had the huge pleasure of a conversation/podcast with the guru of compassion and a model of what he advocates - Paul Gilbert. Listen at The Compassionate World Interview Series
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@WestM61
Michael West
1 year
On April 15th, please join the launch of , #CompassionNow : A global gathering for compassion for all who want to live in a world basedon compassion. What we need is the courage, strength, and will to act. What we need is compassion, now.
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@WestM61
Michael West
5 years
The NHS was founded on values of compassion and inclusion. Here's how we suggest making positive change in equality, diversity, & discrimination in NHS teams and organizations. @yvonnecoghill1 @DrHNaqvi @WRES_team
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@WestM61
Michael West
4 years
Contrary to media reports yesterday the research evidence that was cited does indicate that discrimination and racism are profoundly implicated in disproportionate impacts of Covid and effects on health generally See also
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@WestM61
Michael West
4 years
I am very pleased to be joining this conversation at 6pm. Support, compassion and self-compassion vital now for medical students and all health and care workers and volunteers #MedStudentCovid
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@WestM61
Michael West
4 years
A powerful and courageous example of integrity and humanity in the face of abuse. A humbling reminder of how we can confront ignorance in a transformative way.
@cspan
CSPAN
4 years
"My father, thankfully, is not alive to see how Mr. Yoho treated his daughter. My mother got to see Mr. Yoho's disrespect on the floor of this House towards me on television. I am here because I have to show my parents that...that they did not raise me to accept abuse from men."
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@WestM61
Michael West
4 years
I will have the privilege of leading a meditation session on compassion at 8.30pm on Thursday 15th October
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@WestM61
Michael West
2 years
Why we have to transform our teams and organisations in the NHS for everyone’s future.
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@WestM61
Michael West
4 years
Particularly through emphasising that compassion is the most potent way we can deal with what feels frightening and isolating for so many. Connection, inclusion and compassion are certain, unchanging and provide a safe refuge.
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@WestM61
Michael West
3 years
NHS and social care staff and the NHS system have never been under such pressure as today - this moment. Leaders - from senior politicians down - must practise compassionate leadership attending, understanding, empathising and helping. Now more than ever.
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@WestM61
Michael West
3 years
This work is fundamentally important to transforming health and social care teams, organisations and systems now and for the future
@culture_nhs
Culture Transformation Team - NHSE 💙
3 years
REGISTRATION LIVE: Join us for the second learning event in our NHS People Promise Culture Series: Creating a listening environment to enable a compassionate and inclusive workplace. 📅 14th October 2021 ⏰ 2pm - 4pm 🔗 @RonkeAkerele @people_nhs
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@WestM61
Michael West
6 years
A day of profound privilege for me, exploring culture, leadership and compassion with inspiring leaders from across the NHS in Scotland. And learning about Project Lift, which will help to ensure high quality and compassionate care for all the people of Scotland. Thank you all.
@L2CScot
Leading to Change
6 years
The project lift team are excited to welcome @WestM61 with @PAG1962 + @ShirleyRogers01 to share the underpinnings of our new compassionate + collaborative approach to leadership in NHS Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿 #liveyourpotential
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@WestM61
Michael West
3 years
Compassion increases trust in the caregiver-patient relationship. It increases patients’ feelings of safety, reducing their anxiety. It improves understanding and patient commitment to their treatment. @rachnachowla
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@WestM61
Michael West
3 years
What we intuit strongly supported by research evidence. Focus on transforming cultures and climates of our organisations for patient care and staff wellbeing
@dangrimes1980
Dan Grimes
3 years
Being happy makes people 13% more productive according to @UniofOxford NHS efficiency drives yield 0.7 - 1.2% benefit p.a according to @TheKingsFund Imagine if we had happiness and not cost improvement plans @WestM61 @HelenBevanTweet
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@WestM61
Michael West
4 years
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@WestM61
Michael West
5 years
Powerful description by Habib Naqvi of how the privileged (me and many of you) can make a difference in relation to discrimination in the NHS
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@WestM61
Michael West
6 years
Our new report on some of the financial benefits of staff engagement
@profchrisham
Sir Chris Ham
6 years
More evidence on the benefits of staff engagement in NHS @WestM61 @TheKingsFund
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@WestM61
Michael West
6 years
Importance of teams meeting regularly to ensure cohesion, effectiveness and innovation
@clairedavis45
Claire Davis 💙
6 years
I facilitated a meeting today for a team that last met to reflect on their performance as a group 9 years ago. They're now going to meet every other month. #WeCare
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@WestM61
Michael West
5 years
Such a privilege for me to talk with Don, Sam and Preyrana at The King’s Fund yesterday. Three People who give hope and inspiration with their embodied wisdom and compassion.
@SussexLouiseP
Louise Pramas (she/her) (née Pratt) 💙
5 years
If you do 1 thing today, watching this webinar will be 1hour very well spent. Next steps from the inspiring messages incl reflecting on our own behaviours, being our honest selves & being kind to one another (incl ourselves). Brilliant!! #kfonline #CaringForOurPeople #NHS
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@WestM61
Michael West
5 years
A videe on mindfulness and compassion at work I hope this helps to reinforce the importance of compassion at work in the NHS and the value of meditation as a life practice
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