By spring 2025, we are planning to have invested over £1.5 billion in five years on projects to improve our performance. This is vital to reimagine the way we manage and treat water for a brighter, cleaner future, for generations to come. Read more here:
We're thrilled the government is calling for the industry to develop plastic-free wipes! Wet wipes are one of the biggest causes of sewer blockages, which can have a huge impact on the environment & the quality of our bathing waters
#BeautyOfTheBeach
Repairs to the pipe in
#Hastings
area are complete & we're now recharging the network. This will take a few hours as it's a very large pipe and complex burst. We’re sorry for the disruption caused while our
#keyworkers
do everything they can to keep water running during lockdown.
We’re pleased to say we’re seeing water supplies increasing and stable in
#SouthHampshire
, which means we've started putting more water through our network. You should begin to see your water supply returning through the morning.
1/2 We’re really proud to have worked through the night alongside
@Hants_fire
tackling the
#OcadoFire
in
#Andover
,
#Hampshire
. We supplied over 2 million gallons of water from our network to help fight the fire – enough to make around 6 million cups of tea!
We’ve fixed the burst on the
#IsleofSheppey
and are slowly refilling the network, to protect the water quality.
Please check all your taps are off in case your supply returns in the night. Discoloured water is normal after a burst, isn't harmful and usually clears in 24-48hrs.
Have you seen the huge
#fatberg
our friends at
@SouthWestWater
have been busy clearing from Devon's sewers? 😱 Avoid blockages by only flushing the 3ps and binning fat, oil, grease and
#TheUnflushables
.
Devon’s largest
#fatberg
has been discovered in Sidmouth. It's a whopping 64 metres long, that's over 6 double-decker buses back-to-back 🚌🚌🚌🚌🚌🚌😷
#ThinkSink
👉 Don't pour cooking oil, fat and grease down the sink
#LoveYourLoo
👉 Only flush the
#3Ps
- pee, paper and poo
Looking for resolutions that’ll be hard to break?
Small changes to your daily routine can help you save water in your home – and save money on your bills!
💧 Turn taps off when brushing teeth
💧 Take shorter showers
💧 Fully load the washing machine
#ThursdayThoughts
It’s the start of one of our favourite weeks -
#WaterSavingWeek
! Water is essential for life - from washing and cleaning, to the food we eat and the clothes we wear. Today’s topic is
#MeatFreeMonday
and did you know you could save water by swapping meat for veg one day a week?
Operator Graham found a whiskered bat in a bit of a flap recently, at our
#Barcombe
treatment works.
He scooped it up, made a comfortable bed for the little guy and called the
@_BCT_
where it's been recovering from a broken tail. Well done to all involved 🦸♂️
#FridayFeeling
We've been made aware that this fake post is being shared on social media.
It is NOT an official statement from us and is incorrect. Our plans are progressing well.
Only posts on our official channels will provide you with the most up-to-date information.
Thanks for the patience of customers in
#TN31
#TN33
#TN34
#TN35
#TN37
#TN38
. Repairs to the burst nearby is now complete and water is starting to flow through our treatment site and to homes. This will take time and we’re continuing to deliver water to vulnerable customers.
We're thrilled to be in partnership with
@Battersea_
this year! As part of our work together, we're helping support their new laundry facilities for amazing animals like Monty and his siblings.
#CharityTuesday
Our staff and volunteers couldn’t provide the round the clock care that puppies like Monty and his siblings need without access to the necessary equipment. That’s why we’d like to thank
@SouthernWater
for supporting the new laundry facilities in our Brands Hatch centre. 💙
We are deeply sorry for the distress and inconvenience that this incident is causing, and that you’re still without water this evening.
We’ll be working through the night to fix the burst water main and return supply to everyone.
Here’s what we’re repairing...
We apologise to any customers in the
#Sittingbourne
,
#Kent
area who may have had a loss of supply or low water pressure. The network is now refilling and water should be restored shortly. Thanks for your patience.
Recovery in
#SouthHampshire
is going well, and all customers are back in supply.
We’re confident the network is stable, so we’ll close and remove all bottled water stations at 6pm tonight.
If you’re still having supply problems, call us: 0330 303 0368.
UPDATE on the
#IsleofSheppey
:
We’re recharging the network slowly, as we’re carrying out water quality testing. The reservoirs are also slowly starting to refill.
Providing things go according to plan, we hope to have you back in supply late this evening.
Now the
#IsleofSheppey
pipe is repaired, we're slowly refilling the network.
This protects water quality – and can take some time.
Here are the steps we're taking to get your water flowing again...
For our latest updates, visit:
Since November more than 2 billion litres of rain has fallen in
#Hampshire
- enough water to make a mug of tea for every human on the planet. Customers in the area may have noticed tankers – these are to help us take the extra water away:
We’re looking to the future and setting a bold target to help reduce our customers water use to 100 litres per person, per day -
#Target100
. Our water efficiency manager, Ben Earl explains more:
#LoveWaterSaveWater
Congratulations to Dr Jim Marshall, our new Compliance and Assurance Manager, who’s been awarded an OBE in the Queen’s Birthday Honours, for his work
@WaterUK
keeping the country’s taps and sewers flowing during the
#Covid19
pandemic:
While our crews were working to fix the burst near
#Hastings
, our teams delivered bottled water to 335 of our vulnerable customers affected. Here’s volunteer, Chris, with more on what this has involved.
We’re confident that water supply will return overnight for all customers in
#WestSussex
except those in Turners Hill who may not have water until mid-morning.
Here’s what to expect when your water returns…
We’re truly sorry for the distress and inconvenience caused by the problems in
#SouthHampshire
, particularly in the run-up to Christmas.
We’ll update you with details of compensation payments soon. Thank you for your patience and understanding throughout this incident.
Process operator, Steve jumped into animal-saving action recently after finding this bedraggled fox stuck in a tank at our Minster-in-Thanet site. Steve scooped the sodden cub up, gave it a warm bath and took to the vets, where it's now recovering!
#FridayFeeling
Our teams in
#Falmer
have created a buzz by joining forces to build an insect hotel. Made using only reused materials, including bits of carpet, bricks and wood, it's now ready for beneficial bugs to visit. Let’s hope they give it a 5* star review!
#Chichester
,
#Langstone
and
#Pagham
harbours are in ecological decline, but there's no single cause or solution.
We’ve worked with partner organisations to agree on what’s needed to restore their condition.
Here’s our action plan:
Seen the news recently about bird netting installed to prevent nesting on building sites? We've committed to ban this from our sites and working closely with partners, we're ensuring wildlife in our area is protected. Read our blog here:
#NestsNotNets
Our teams in
#Hampshire
were delighted to receive this lovely drawing from young customers in the area! We’re proud to be
#keyworkers
during this time, helping customers across our region by keeping the water flowing 💙
#ThursdayThanks
#StayHomeSaveLives
Our teams are making good progress on the burst main affecting water supplies to
#BN43
#ShorehamBeach
. Once the repair is made it will take some time to recharge the main.
Repair works to the water main at Toddington Lane, Wick, are progressing well & the network is starting to re-charge. It's hoped customers' supply & water pressure will return to normal in the next few hours. Again, we apologise for the inconvenience this burst has caused.
Thanks again to everyone in
#SO
postcodes for your patience while we continue work on this emergency. We’re doing all we can to get supplies back. If you have low pressure, your water's ok to use as normal, but call us if you, or anyone else needs extra support & water delivered.
Today we have launched our proposed £1.5 billion Clean Rivers and Seas Plan, which details how we will tackle the storm overflows in our region that need attention.
Take a look at our plan and share your feedback.
We've just finished a year-long community water saving project in
#Hampshire
- the
#RiverItchenChallenge
, and we'd like to say a huge thanks to our wonderful customers involved! Ben explains more about how we got on....
Repairs to the
#IsleofSheppey
burst are complete, and we’re slowly starting to refill the network. Bottled water stations are also still open and continue to be re-stocked. We’re really sorry again for the disruption.
Here’s a bit about the bursts and where supplies come from…
We’re working to fix a complicated water main burst in
#Hastings
, which will lead to losses of supply to customers in
#TN31
#TN33
#TN34
#TN35
#TN37
and
#TN38
areas. We'll be prioritising vulnerable customers for deliveries of bottled water and keep customers updated online 1/2
We’re really sorry that the below areas of
#Hampshire
and
#NewForest
will start seeing low pressure/loss of supply from this afternoon for 48hrs.
Leaks after the freeze/thaw mean significant pressure on our network, so we’ve needed to turn supplies off to help recovery.
The majority of
#SouthHampshire
should now have your water supplies back.
If you haven’t, please call us on 0330 303 0368.
You may still have low pressure, This is normal and is only temporary. Here’s what you can expect now your water is back…
We’re really sorry about the continued supply issues in
#SouthHampshire
. Here’s the info for bottled water stations today:
From 8am:
💧 South Winchester Park and Ride
💧 East Winchester Park and Ride
💧 Places Leisure, Eastleigh
Happy
#WorldWaterDay
! To celebrate, our teams walked 2.5km carrying buckets of water to raise money and awareness of those who walk miles for clean, drinking water. Our colleagues have pledged to walk a total of 2,500km this month for
@WaterAidUK
's
#MarchForWater
.
Our crews worked throughout the night & are continuing to keep the situation under control. We have put in place our resilience plan as a precaution, but at the moment everything seems to be progressing well and we have no reason to believe we will need to implement it.
The Temporary Use Ban in
#Hampshire
and
#IsleofWight
has now been lifted.
A big thanks to everyone who’s put hosepipes away during one of the driest summers on record! It’s made a big difference.
Here’s how much has been saved in the area.
We’re working hard to identify the cause of loss of water and low pressure to customers in
#Sittingbourne
,
#Kent
& in the TN34 & TN35 postcode areas of
#Hastings
. We’ll be working through the night to restore pressure &
supplies asap. For updates:
We are aware of an 18-inch trunk main burst in the RH12 area of
#Horsham
. Technical engineers and inspectors are en route and we are doing everything we can to fix the problem as quickly and as safely as possible.
It was hard to miss the most recent visitor at our
#EastGrinstead
works 👀
On site, our environmental improvement work to remove phosphates will start soon. But first, we need to keep our impact on the existing environment and wildlife there to a minimum:
@jakeoblew91
Good morning Jake, I'm sorry to hear this. Please can you DM us an address and postcode, or a what three words location so I can investigate this further?
-
Kind regards,
Dan
It’s vital we work together this
#heatwave
to save water and make sure there’s enough to go around.
Why not try to
#ReduceYourUse
and take shorter showers, avoid washing the car and using a watering can on plants? For more tips, visit:
This
#NationalPetDay
we're giving our amazing partners
@battersea_
a shout out! We're thrilled to be working with a charity that helps dogs and cats find their purrfect, loving home. Here's more about our work together this year to support their new laundry facilities...
We are deeply saddened to hear the news that Her Majesty The Queen has passed away. The thoughts of everyone at Southern Water are with The Royal Family at this sad time.
The Queen died peacefully at Balmoral this afternoon.
The King and The Queen Consort will remain at Balmoral this evening and will return to London tomorrow.
More plastic water bottles are being sold in the UK than ever before: Why not treat yourself to a reusable alternative & join the
#RefillRevolution
? Download the
@Refill
app & top up for free to protect the environment & save money too.
#MondayMotivation
Following the burst today on a key water main supplying
#Hastings
with 20 million of water a day, our water supply works are coming back on stream but this a careful process. Sorry to say some customers may continue to experience low pressure this evening. We will be updating.
We're so sorry, we believe the ongoing water supply issues in
#SouthHampshire
will likely continue for at least the next 48hrs. We're working hard to restore full supplies as soon as possible.
Full list of the affected areas is here:
Using sprinklers & hoses in the garden creates a huge demand on water supplies - & plants prefer rainwater anyway. So why not see about installing a waterbutt in your garden to
#ReduceYourUse
? Find more hints & tips on saving water in the garden:
A reminder to everyone in
#WestSussex
- you can pick up bottled water from
#Horsham
Park & Ride,
#Billingshurst
Football Club and
#Pulborough
Toat Café & Hand Car Wash. Our stations are stocked and our team on hand to help.
For updates please visit -
We're dealing with a burst main linked to our supply works in
#Hastings
. This will likely lead to some customers losing water supply later this morning. We’re working hard on repairs however this is a large main in a difficult location and may take some time to fully repair 1/3
We’re thrilled to see the water butt we supplied to
@SouthernRailUK
set up at Angmering Station. With all the recent rain, it’ll be nice and full in no time!
#ICYMI
yesterday, the butt will be used by the local community group for watering the station garden
#FridayFeeling
Our teams have been identified as
#keyworkers
, so you may still see us in areas carrying out essential work to keep things flowing. Protecting workers and customers is a top priority, so if you spot us please don't approach. Call us instead with questions:
It may still be hot but rain is on the forecast tonight! So it's time to get those butts at the ready to collect the rainwater for plants. Just one water butt could save enough to fill 25 watering cans!
#LoveWaterSaveWater
In this experiment Dr Rob Thompson of
@UniRdg_Met
shows just how long it takes water to soak into parched ground, illustrating why heavy rainfall after a
#drought
can be dangerous and might lead to flashfloods.
@R0b1et
@UniRdg_water
“So a water label is probably the biggest nudge we can make for consumers to really understand how important water is in our lives.”
Head of water efficiency, Ben explains why we think water labelling is so important to help customers
#ReduceYourUse
After emergency works to fix a burst main in the
#Hastings
area customers may notice discoloured water to start with. This will normally clear after running the water for a few minutes. Thanks again for your patience while our teams worked as quickly and safely as possible.
We’re aware of an issue causing low water pressure & loss of supply in the
#Broadstairs
&
#StPeters
areas.
#CT10
#CT11
#CT12
Our teams are onsite & working to resolve the issue quickly. We’re sorry for the disruption this is causing customers. Next update within 2 hours.
We’re sorry that some customers in the
#Sittingbourne
area of
#Kent
are currently experiencing low water pressure or loss of supply. We’re working hard to restore supplies as soon as possible. Thanks for your patience & understanding whilst we work:
Even though it’s not as hot as last week’s
#UKHeatwave
, it’s vital we still work together to save water so there’s enough to go around. Why not try to
#ReduceYourUse
and avoid washing the car, or use a sponge instead of a hose? Here's more advice:
According to
@Waterwise
, UK businesses use around 140billion litres of water each month. How does your business save water?
Little changes can make a big difference, so here are a few top tips from us this
#WaterSavingWeek
…
If you’ve been filling up the paddling pool already this year…what are you doing with the water when you’re finished? Rather than just pouring it away, why not re-use it for watering the garden or washing the car? That way you’ll save money & water too!
#ReduceYourUse
Last year,
#TheUnflushables
team dealt with around 20,000 blockages, caused by the wrong items being put down the sink or loo. Help avoid the misery of blocked pipes and possible internal flooding by only flushing the 3ps – pee, poo and paper. Everything else belongs in the bin!
We’re aware of a video being shared, showing what looks like a burst underneath Sheppey bridge.
The Fire Service’s hose has split, causing a fountain of water.
We’d like to reassure you this isn’t to do with our network and is not affecting
#IsleofSheppey
’s return to supply.
The bottled water collection site at
#SO45
Gang Warily Community Centre will open until midnight. Our everyday heroes need some rest. Water supplies are returning. Our teams will be working tonight to ensure airlocks don't stop your water.
Thanks for all you patience and kindness
We’re thrilled to support
@CitytoSea_
@Refill
in our region and it’s getting bigger and better across the UK! Our CEO, Ian McAulay is part of the
#RefillRevolution
and you can be too. We can all join in and help tackle single use plastic – one bottle at a time.
Repairs to the damaged valve which has affected water supplies in the areas of Calshot, Dibden Purlieu, Holbury, Hythe and Marchwood are complete. We are now recharging the main and supplies should gradually return.
Operator, Andy rescued this little guy after it took the wrong turn into the window. He made sure it was okay before flying free. The bird lives with its family of great tits in old redundant pieces of plant on site, and is now feeling back to its chirpy self!
#FridayFeeling
Putting fats and
#TheUnflushables
down the sink or loo can block pipes and lead to a horrible mess like this one 😱. This
#unblocktober
, help protect sewers and homes and only flush the 3Ps – pee, poo & paper. It’s as easy as that to stop blockages in their tracks.
@unblocktober
We're almost halfway through
@unblocktober
and if you haven't already, join us & pledge to bin everything except the 3ps! You may be persuaded after watching our film about the impact fat, oil and
#TheUnflushables
have on our network and the environment...
#Unblocktober
We’re sorry again for the disruption caused to customers in
#WestSussex
. All bottled water stations are now closed.
We expect water to start returning to your taps overnight, so make sure they’re turned off before bed. For more on what to expect, visit:
Today marks the start of
#WaterSavingWeek
! Saving water helps both the environment and our pockets and there’s always something else we can do to help. Here are some top tips from
@Waterwise
for saving water while you’re at home during
#Covid19
:
We have recently been the target of an illegal cyber attack. We are sorry this has happened, and are contacting customers whose data may be at risk. Updates are available via our website. Rest assured we’ll be in touch if you are potentially impacted.
We’re very sorry to say that a significant issues with electrical power at one of our wastewater pumping stations has caused a release into the sea at Bexhill.
Rother District Council has made the difficult decision to advise the closure of Bexhill and Normans Bay beaches
We’re working on an issue causing low water pressure & loss of supply in
#Broadstairs
and
#StPeters
areas. (
#CT9
#CT10
#CT11
#CT12
). Teams are working to resolve the issue as quickly as possible. We’re sorry for the disruption it’s causing customers. We’ll update further shortly.
We’re extremely sorry some of you haven't had water since this morning, particularly in the hot weather.
After the repair, we'll need to check the water quality standard before we send it out to you, but we'll update you as soon as we know for sure when this will be.
It's
#WorldWildlifeDay
!
From harvest mice to deer, our Brede Treatment Works has recently been a busy spot for wild animals.
Our ecologists carry out vital surveys on sites to ensure our work doesn’t impact wild animals, and here's what's been spotted recently...
We're so sorry again to customers in the
#Southampton
area whose water supplies have been affected by the water outage caused by last night's storm.
We're working hard to get supplies back to normal but in the meantime, please let us know if you need some extra help.
Our work with
@tpmdjv
to renew the network will help ensure it's fit for future generations and protect the environment too. Constructed by Victorian miners,
#Thanet
's original sewer pipes were laid inside chalk tunnels.
#ThrowbackThursday
to when we had a sneak peek inside...