Hello, welcome to Tesco Bank on Twitter. Here you’ll find links to useful info and tips to help manage your money. For support, tap the link to our Community.
Stay connected with Tesco Bank and update your personal details with a few simple steps. Head to our App, online banking or give us a call on 0345 300 4278.
#UpdateDetails
#TescoBank
@ChanelOConor
Ms.O'Conor, we are sincerely sorry for anything that has caused you to feel this way about us. I hope this gets to you okay as I appreciate you may be on a first class flight from your Austrian townhouse and busy preparing for tomorrow's Tracks Mondays. Best wishes - Alex
@chefgeorgelowe
I'm not sure George! But in the words of Cher, do you believe in life after love? I do George, and I believe in you. So you keep skating and cooking, the right person will be right around the corner! - John
We love animals at Tesco Bank, and we wanted to say thanks to our colleagues and followers for sharing some lovely photos of your beloved pets for
#NationalPetMonth
. Check some of them out here.
For anyone that needs to send money to Ukraine, we have removed all send fees, so you can send money direct to a bank account for free. For more information visit
@ValeBianca_C
Hi Valentina, I'm sorry to hear that. If you let me know what product you hold with us I can provide you with a contact number so we can see what we can do to help - Ross
With
#ClubcardPayPlus
you can round up your shopping to the nearest pound and add the extra pennies to your savings account. From weekly shops to family days out, what will you save up for? Find out more at
We are deeply saddened by the death of Her Majesty The Queen. Our thoughts and condolences are with the Royal Family, as we mourn the loss of our longest-serving British monarch. We are indebted to her dedicated service to this country.
@markjohnday
Hi
@markjohnday
, thanks for your query. I'm afraid we do not offer multi-car insurance policies, so the vehicle would require a separate policy for itself to be insured - Saqib
If you’re affected by COVID-19 (coronavirus) you can apply for a credit card or loan payment break. You can apply for this by completing a form and returning it to us by email – no need to call. Find the form & all the information you need to know here:
We’re sorry some of our Mobile and Online services are currently unavailable. We're working hard to get everything back up and running. We’ll be here to answer any of your questions while the problem is being fixed.
At 11am, our colleagues will observe a national one minute’s silence, paying tribute to all NHS staff and frontline health workers who have sadly lost their lives to Coronavirus. You may be unable to reach us then but please bear with us while we take a moment to remember them.
If you used a credit card to pay for flights, holidays or events cancelled due to COVID-19, you can use our online form to query transactions or dispute a transaction with a retailer. This will help keep our lines free for our most vulnerable customers.
From days out to movie nights, you can pay, save, and pick up extra points, wherever you shop with
#ClubcardPayPlus
. Find out more about how to make your money go further at
Looking for tips on how to spend less, save more and manage your money? Take a look at our Cost of Living Hub, tap the link to find out more
#EveryLittleHelps
Just a reminder that Online and Mobile Banking won’t be available from 3pm today until tomorrow morning. We’re sorry for any inconvenience. You can still check your account balance by giving us a call.
There's been lots of news about Amazon not accepting Visa credit cards from next year. Our credit cards are Mastercard, so you won't be impacted if you have one. Just remember to check you have the right default card on your Amazon account before January.
The severe weather conditions mean we've asked some colleagues to stay safe at home. As a result, our phone lines may be very busy. If you’re struggling to get through, we’ll be here to answer any of your questions throughout the day.
We had some issues with our telephone service earlier, however it’s now fixed. Online banking and the mobile app are also working as normal for account servicing. We’re sorry for any inconvenience this caused.
Hold on to your broccoli, our new payment card,
#ClubcardPayPlus
is here. Giving you the power to make your money go further ⚡. Visit to find out more. Available to Tesco Clubcard members aged 18+, UK residents only. Subject to status.
@tropix31
Hello there, thanks for getting in touch. We take all of our customer feedback and suggestions on board so I will certainly log this for you :) - Caroline
Unfortunately we're seeing issues with our mobile banking app, however online banking is working as normal for any account servicing. We’re sorry for the inconvenience and we’re working hard to fix this.
As we remember the sacrifices made by our Armed Forces, please join us for the national two-minute silence today at 11am, to mark Armistice Day and tomorrow at 11am for Remembrance Sunday. Thank you to our Armed Forces for your service, from all of us at Tesco Bank.
Today we’re turning purple for International Day of Persons with Disabilities. We recognise our colleagues and customers impacted by disability and celebrate the diversity that disability brings.
If you get a message like this
#TakeFive
and think before you tap the link. There's usually an increase in fake delivery texts during the festive period, it's called
#smishing
. If you're unsure, it's always better to contact the delivery company directly.
@TakeFive
If a friend or family member asks for money or a gift card on their social media this Christmas, it could be a scam by criminals. Always
#TakeFive
and check with them by phone or text first. And report it to Action Fraud or the Police.
Get the lowdown on what financial support is available during the cost of living squeeze, especially when it comes to rising energy bills. Tap the link to read our handy checklist
#CostOfLiving
#Support
#EveryLittleHelps
(1/2) We’re working on a range of measures to help you during this uncertain time including delayed payments for credit card and loan customers and removing fees and charges. Unless you’re in immediate financial difficulty there’s no need to rush to the phone right now.
Phone lines are open but due to weather issues we are busy and it will take longer than normal to answer calls. Customers can access bank accounts and insurance policies by visiting . We are sorry for any inconvenience and thank you for your patience.
We were having trouble with some of our services this morning. We’re pleased that everything is back up and running again. Thanks for your patience and we’re sorry if this caused any inconvenience. We’re keeping a close eye on things to make sure things keep running smoothly.
A little help with the new Tesco Volunteer e-Gift Card. You can now send an e-gift card to the person doing your shop in store, keeping you safe at home. T&Cs apply. Find out more at
Our Mobile and Online services are now back up and running and we’ll be keeping a close eye on them to make sure they stay that way. We’re sorry again for any inconvenience.
As we remember the sacrifices made by our Armed Forces, please join us for the national two-minute silences – today at 11am to mark Armistice Day, and for Remembrance Sunday on 13 November, at 11am. Thank you to our Armed Forces for your service, from all of us at Tesco Bank.
Already have an arranged overdraft with us? We are making the first £500 interest free from 9 April until 9 July 2020. You don’t need to call us to set this up – we will automatically remove all interest during this period. Find out more:
Get a loaf of this! 🥖 With our new payment card
#ClubcardPayPlus
, you can now pay, save, and pick up extra points, wherever you shop - even online! To find out more go to
Looking for ways to spend less on food? Check out our tips on how to reduce waste and make your weekly budget go further. Tap the link for info
#EveryLittleHelps
It’s
#TalkMoneyWeek
so a great time to learn about how having positive money chats can really help with financial wellbeing. Check out some of the useful guides from
@MoneyPensionsUK
to see how to get started
A heads up from us, scammers are currently phoning people pretending to be from Amazon. One of their tricks is to ask for bank card details to process a refund. Stay alert and go to
@takefive
for lots more info on how to protect yourself from fraud.
#FraudPrevention
Today is FASathon day! Tesco Bank are supporting
@AgainstScams
to encourage everybody to complete the online awareness session. Join in and make sure you’re
#ScamAware
:
Shopping for those last minute school essentials? Tesco Travel Money could help turn those unspent Dollars, Euros and more into Pounds. Tap the link to find out more.
#BacktoSchool
#TravelMoney
Sometimes we'll send you a text with a 'one-time passcode' if you're making a payment or buying something online. This is one of the ways we check that it's you making the purchase and not a scammer. It's really important that you don't share this code with anyone.
Stuck at home and finding it hard to access the cash you need? If you have a savings account or current account with us, and are self-isolating or shielding, you can now get between £20 and £500 cash delivered to your home, free of charge. Find out more at
@EinieUndAlbert
Hi, thanks for getting in touch! This isn’t legitimate correspondence from Tesco Bank. Please forward this to us at phishing
@tescobank
.com so we can investigate further? We have a guide on spotting phishing emails here: which is worth reading - Clare
Heading off on an adventure this Easter half term? Make sure you follow our handy check list before you set off so everything goes smoothly.
#TravelTips
#EasterHolidays
Enjoying our new look Banking App? You can now see all our products and services plus credit card customers can set up handy spend alerts. We’ve also made some improvements to how your transactions are shown following your feedback.
#ClubcardPayPlus
is just the ticket to make your money go further. From train fares 🚂 to weekly shops 🥦 you can round up your purchases to the nearest pound to help you save. Find out more at
Due to planned updates to our Online and Mobile Banking platforms, both services are unavailable from 10pm today until tomorrow morning. We’re doing this at a time when we hope minimal disruption will be caused, but we apologise for any inconvenience.
Some great insight from Psychologist Alexandra Brookes of
@aberuni
, on how criminals use our emotions to encourage us to fall for scams. Remember to STOP, CHALLENGE and PROTECT.
#TakeFiveWeek
@takefive
Saying ‘no’ to requests for personal or financial information is the best way to keep your details secure. If you receive a scam email forward it to report
@phishing
.gov.uk or text to 7726 which spells ‘SPAM’ on your telephone keypad.
@TakeFive
#TakeFiveWeek
It’s
#InternationalWomensDay
! To celebrate, we’re sharing the stories of some of our incredible female colleagues. Whether they’re in-store, at Bank or behind the scenes, they’re doing their bit to
#BreaktheBias
. Check out more stories here:
To remember the sacrifices made by our Armed Forces, please join us for the national two-minute silences – today at 11am to mark
#ArmisticeDay
, and for
#RemembranceSunday
, at 11am on 14 November. From all of us at Tesco Bank, thank you to our Armed Forces for your service.
To allow our colleagues and customers across the UK to pay their respects to Her Majesty The Queen, on Monday 19 September, some of our services will be unavailable. Visit Community at for details.
Had a text about a parcel but can’t remember ordering anything? Remember to
#TakeFive
and double-check it’s legit before clicking on any links or adding your personal details. For more tips on how to stay safe visit
#FraudPrevention
#TescoBank
A little help with the Tesco Volunteer e-Gift Card. You can now send an e-gift card to the person doing your shop in store, keeping you safe at home. T&Cs apply. Find out more at .
Seen a loan offer that’s too good to be true? It probably is. Always beware if you’re asked for an upfront payment. And if you think you’ve been scammed, contact your bank, using the number from their official website. For more tips head over to
#TakeFive
@mitderzukunft
Hi Lukas, thanks for bringing this to our attention, this isn’t a legitimate email from Tesco Bank. Please could you forward this to us at phishing
@tescobank
.com so we can investigate further? - 1/2
When life gives you melons...pay, save, and pick up extra points, wherever you shop with
#ClubcardPayPlus
. 🍉Get the ball rolling and find out more here
If you have Tesco Bank Home Insurance and want to welcome a refugee into your home, there’s no need to let us know for the first 12 months as your cover won’t be affected. Existing T&Cs apply. For more information visit