Poloniex Customer Support @PoloSupport Twitter profile

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Poloniex Customer Support

@PoloSupport

2 years

Our $FLOKI on BSC wallet has been re-enabled

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Poloniex Customer Support

@PoloSupport

4 years

We will be supporting the #SPARK airdrop for our $XRP holders on #Poloniex this December More details on the #SPARK airdrop will be coming soon

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Poloniex Customer Support

@PoloSupport

3 years

We have decided to support the #SPARK airdrop for $XRP holders on Poloniex. More details on our support can be found on our Help Center.

Spark Airdrop Support for XRP Holders

We have decided to support the Spark airdrop for XRP holders on Poloniex. XRP holders do not have to do anything at this time. We will take a balance snapshot of all Poloniex XRP holders on Decembe...

support.poloniex.com

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Poloniex Customer Support

@PoloSupport

3 years

Symbol $XYM airdrop for @NEMofficial $XEM holders We will take a balance snapshot of all XEM holders on March 12th, 00:50 UTC. Users who hold at least 2 XEM on Poloniex will qualify for the airdrop and receive the airdrop by the ratio of 1:1 Details:

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Poloniex Customer Support

@PoloSupport

4 years

Delistings for the following assets have been finalized: DigiByte (DGB), Factom (FCT), MaidSafeCoin (MAID), Omni (OMNI), Primecoin (XPM), Vertcoin (VTC), Viacoin (VIA) Please check out our Help Center article for more information on the timeline:

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Poloniex Customer Support

@PoloSupport

3 years

We have completed the migration from BCHABC to eCash! eCash is now available for deposit and withdrawal. eCash is in post only mode within the USDT market.

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Poloniex Customer Support

@PoloSupport

6 months

Our wallet has been disabled for maintenance. We will update this thread once the wallet has been re-enabled.

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Poloniex Customer Support

@PoloSupport

2 years

Our $XEC wallet has been re-enabled!

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Poloniex Customer Support

@PoloSupport

4 years

While we get @Poloniex back up and running, we're announcing our new listing today! Welcome to Poloniex @SwipeWallet 🚀 We're giving away 1,500 $SXP to the first 100 customers who deposit 200 $SXP. Deposit for your chance to win:

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Poloniex Customer Support

@PoloSupport

3 years

We’re excited to announce support for the upcoming Symbol $XYM airdrop for @NEMofficial $XEM holders on #Poloniex 💸 Find more details on our Help Center 👇

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Poloniex Customer Support

@PoloSupport

3 years

Poloniex is currently unavailable due to an unexpected issue. We are investigating and will keep you updated here as we learn more. Thank you for your patience

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Poloniex Customer Support

@PoloSupport

3 years

We experienced an outage due to a Distributed Denial-of-Service (DDoS) attack. We have since restored full trading for all markets. Customer funds remained safe throughout this time of degraded performance. Details:

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Poloniex Customer Support

@PoloSupport

2 years

We appreciate your patience, our wallets have now been re-opened.

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Poloniex Customer Support

@PoloSupport

3 years

We will support the airdrop of $XYM for Poloniex $XEM holders. Starting on Friday, March 12th, 2021 around 00:50 UTC, $XEM wallet will be disabled for 2 hours while we prepare to perform the snapshot. Details:

Symbol (XYM) Airdrop Support for NEM (XEM) Holders

Update: The Symbol (XYM) airdrop is now complete. The NEM team announced the Symbol snapshot will happen on March 12, 2021 and the launch date will happen on March 15, 2021. We’re excited to ann...

support.poloniex.com

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Poloniex Customer Support

@PoloSupport

2 years

🚧Planned Maintenance 🚧 We will be conducting maintenance for around 10 hours on August 1st at 00:01 UTC. During that time, the site will be offline and trading will be suspended. Details:

Welcoming Poloniex's New Trading System

Poloniex will launch a new trading system on August 1, 2022 to overhaul the legacy system, giving users a new trading platform with higher speed, stability and usability. It optimizes the overall u...

support.poloniex.com

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Poloniex Customer Support

@PoloSupport

3 years

Safety tip: Please beware of fake websites, apps, emails and social media accounts pretending to be Poloniex. Don't be a phish, learn how to avoid falling for these scams:

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Poloniex Customer Support

@PoloSupport

4 years

🚀 New @Poloniex #DeFi Listing: @mstable_ $MTA wallets are open now and you can begin depositing and posting limit orders for MTA/USDT as soon as the initial tokens are released Deposit: MTA/USDT:

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Poloniex Customer Support

@PoloSupport

2 years

Poloniex will be supporting @OriginProtocol 's airdrop of $OGV to $OGN holders. Anyone holding $OGN on Poloniex when the snapshot is taken between July 5th-12th will be eligible for an equal number of $OGV (the new governance token for $OUSD).

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Poloniex Customer Support

@PoloSupport

4 years

We will begin conducting scheduled maintenance at 09:30 UTC. We expect the maintenance to take about two hours. During this time, the site will be offline and trading will be suspended. We will provide updates throughout maintenance in this thread

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Poloniex Customer Support

@PoloSupport

4 years

We will be supporting the Bitcoin SV hard fork happening on February 4, 2020!

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Poloniex Customer Support

@PoloSupport

4 years

🚀 Get ready for Futures 🚀 Tomorrow at 12:00 UTC, you can transfer funds into your Futures wallet at #Poloniex and trade

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Poloniex Customer Support

@PoloSupport

4 years

🚧 Maintenance Starting 🚧 Maintenance is starting now and trading is suspended. We will keep you updated here throughout. Please let us know if you have any questions

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Poloniex Customer Support

@PoloSupport

3 years

Poloniex is currently in maintenance mode and unavailable. We are investigating the issue and will keep you updated here as we learn more. Thank you for your patience

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Poloniex Customer Support

@PoloSupport

4 years

Some users are experiencing delays when depositing into their accounts. The issue causing these delays has been identified and resolved. Funds are safe and pending deposits should begin showing in accounts shortly. Thank you for your patience!

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Poloniex Customer Support

@PoloSupport

4 years

Reminder! January 30th is the last day to withdraw the following coins: - DigiByte (DGB) - Factom (FCT) - MaidSafeCoin (MAID) - Omni (OMNI) - Primecoin (XPM) - Vertcoin (VTC) - Viacoin (VIA)

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Poloniex Customer Support

@PoloSupport

3 years

Poloniex is currently in maintenance mode and unavailable. We are investigating the issue and will keep you updated here as we learn more. Thank you for your patience.

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Poloniex Customer Support

@PoloSupport

4 years

🚀 New @Poloniex listing: @STP_Networks 🚀 $STPT wallets are now open! We're giving away a pool of 25,000 #STPT to the first 100 users who deposit 6,000 #STPT . Deposit now to win: Get ready for our #STPT Trading Competition soon 🏆

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Poloniex Customer Support

@PoloSupport

7 months

🚧Planned Maintenance Reminder🚧 We will begin planned maintenance shortly at 02:00 UTC. We expect the maintenance to take around 7 hours and 30 minutes. During this time, the site will be offline and trading will be suspended.

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Poloniex Customer Support

@PoloSupport

4 years

We have invested a great deal of engineering time into strengthening our software and infrastructure and are excited to be migrating to a new microservices architecture in the coming months! Details:

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Poloniex Customer Support

@PoloSupport

4 years

The Stratis (STRAT) wallet has been temporarily disabled for maintenance. We'll let you know as soon as the wallet has been re-enabled. Thank you for your patience!

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Poloniex Customer Support

@PoloSupport

4 years

🚧 Planned Maintenance Notice 🚧 On June 13, 2020 at 14:00 UTC, we will begin scheduled maintenance while we relocate our infrastructure out of the US and into Ireland. During that time, the site will be offline and trading will be suspended Details:

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Poloniex Customer Support

@PoloSupport

4 years

🚧 Planned Maintenance Completed 🚧 We appreciate your patience, our markets have now been re-opened for trading

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Poloniex Customer Support

@PoloSupport

4 years

Keep @Poloniex with you on the go 📱 You are able to trade, deposit, and withdraw directly on the Poloniex mobile app. Check it out!

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Poloniex Customer Support

@PoloSupport

4 years

$SXP markets are now open for trading! SXP/USDT: SXP/BTC: SXP/TRX:

Poloniex Customer Support

@PoloSupport

4 years

#SXP markets are now enabled in post-only mode SXP/USDT: SXP/BTC: SXP/TRX:

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Poloniex Customer Support

@PoloSupport

4 years

Safety Tip We will never ask you to send us a deposit in order to receive funds in one of our campaigns. Beware of any posts from @Poloniex , @PoloSupport , @Poloneers , or @PoloniDEX asking you to do so

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Poloniex Customer Support

@PoloSupport

3 years

Our $XEM wallet has been re-enabled after the snapshot!

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Poloniex Customer Support

@PoloSupport

3 years

Our $BCN wallet has been enabled!

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Poloniex Customer Support

@PoloSupport

4 years

Our @Poloniex Futures Trading Competition has come to a close and we're preparing for our next competition 🚀 Futures trading will be unavailable starting now until we begin our next competition on July 28th at 13:00 UTC. We'll keep you updated here once trading is back online

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Poloniex Customer Support

@PoloSupport

4 years

Joke of the day: Where does Santa keep his crypto? 🎅

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Poloniex Customer Support

@PoloSupport

4 years

Our Swipe #Trading #Competition is Starting Now! Trade $SXP on #Poloniex from now until 20:59 UTC on July 24th for your chance to win from a prize pool of 11,000 $SXP 🏅 Start trading:

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Poloniex Customer Support

@PoloSupport

4 years

Earlier today, @BitTorrent announced that they are ending their monthly $BTT airdrops to $TRX holders immediately. We continue to support $BTT staking for $BTT holders on #Poloniex with an expected annual yield of 10% Details:

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Poloniex Customer Support

@PoloSupport

2 years

$UST and $WLUNA are enabled for trading, depositing and withdrawing.

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Poloniex Customer Support

@PoloSupport

2 years

Our $FLOKI on BSC is disabled. We will update this thread once the wallet has been re-enabled.

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Poloniex Customer Support

@PoloSupport

4 years

Full trading has been re-enabled in all markets. Withdrawals have been re-enabled and all wallets are now fully functional

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Poloniex Customer Support

@PoloSupport

3 years

All spot and margin markets are now open in post-only mode and our futures contracts are in cancel-only mode. We will provide another update once we enable full trading

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Poloniex Customer Support

@PoloSupport

4 years

GRIN/BTC will be disabled for maintenance beginning 4/23 at 17:00 UTC. At that time, trading in GRIN/BTC will be disabled and all pending GRIN/BTC trigger orders will be canceled Other markets will not be affected during this maintenance period

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Poloniex Customer Support

@PoloSupport

2 years

🚧 Planned Maintenance Starting 🚧 Our planned maintenance is now underway and trading is suspended. We expect the maintenance to take a few hours. We will keep you updated here throughout.

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Poloniex Customer Support

@PoloSupport

4 years

Beginning September 24th around 20:00 UTC, $FXC deposits, withdrawals, and trading will be disabled while we prepare to perform the token swap to $AMP. $FXC holders on #Poloniex can find more information about the upcoming swap here:

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Poloniex Customer Support

@PoloSupport

4 years

On top of giving away 1,500 $SXP to our first 100 depositors, we’re starting our Swipe #Trading #Competition later today 🏆 Trade $SXP from July 17th at 21:00 UTC until July 24th for your chance to win from a pool of 11,000 $SXP Details:

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Poloniex Customer Support

@PoloSupport

3 years

Poloniex is currently unavailable due to an unexpected issue. We are investigating the issue and will keep you updated here throughout. Thank you for your patience

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Poloniex Customer Support

@PoloSupport

4 years

Poloniex is currently unavailable due to unscheduled maintenance. We are investigating the issue and will keep you updated here. Thank you for your patience

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Poloniex Customer Support

@PoloSupport

3 years

We are experiencing heavy load on our system that is causing intermittent issues. We have placed our spot and margin markets in post-only mode. All funds are safe and we will provide updates in this thread as we learn more. Thank you for your patience

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Poloniex Customer Support

@PoloSupport

3 years

As part of our effort to improve the performance of the exchange and better serve our customers, we're beginning a new round of delistings. $BAS, $DMG, $COVER and $USDT on OMNI will be fully delisted from Poloniex on April 30, 2021 at 17:00 UTC Details:

April 2021 Asset Delistings

As part of the Poloniex team’s continuous efforts to improve the performance of the exchange and to better serve our customers, we may delist certain assets from time to time. We delist assets as p...

support.poloniex.com

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Poloniex Customer Support

@PoloSupport

4 years

🚀 New #DeFi Listing: @iearnfinance $YFI wallets are open now and you can begin depositing and posting limit orders for YFI/USDT Deposit: YFI/USDT:

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Poloniex Customer Support

@PoloSupport

4 years

Crypto markets are always active and we want to provide a reliable platform for customers to trade at all times. We know our maintenance yesterday was frustrating and we're working hard to ensure we improve moving forward

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Poloniex Customer Support

@PoloSupport

4 years

Our $OCEAN wallets and market will be disabled beginning August 21st at 14:00 UTC while we perform the @oceanprotocol token swap for #Poloniex customers. $OCEAN wallets and trading will be re-enabled once the swap is complete Details:

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Poloniex Customer Support

@PoloSupport

4 years

🚧 Planned Maintenance 🚧 To improve your Poloniex experience, we are conducting about an hour of maintenance on February 8th at 16:00 UTC. During that time, the site will be offline and trading will be suspended. We appreciate your patience and are here if you have any questions

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Poloniex Customer Support

@PoloSupport

2 years

$XMR has been disabled for maintenance. We will update this thread when it has been re-enabled.

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Poloniex Customer Support

@PoloSupport

4 years

While it's obvious that no one offers world class customer support like we do, keep an eye out for people impersonating us. We don't ask for passwords or donations via Telegram, WhatsApp, or Twitter. Stay vigilant! Here are some tips:

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Poloniex Customer Support

@PoloSupport

4 years

Our #Futures trading tournament has started! Do you have what it takes? 🚀📈

Poloniex Exchange

@Poloniex

4 years

Our #Poloniex #Futures Trading Tournament is starting now! Join our Trading Tournament to earn from a prize pool of 80,000 $USDT with 10,000 $USDT in daily rewards! Details: Start trading 👇

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Poloniex Customer Support

@PoloSupport

4 years

The #SBREE to $BREE token swap has been completed for all #SBREE holders on #Poloniex . $BREE wallets are enabled and BREE/USDT is now open for trading in post-only mode. We will enable full trading shortly

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Poloniex Customer Support

@PoloSupport

3 years

All funds are safe. We are continuing to work on bringing the site out of maintenance mode. We appreciate your patience during this time

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Poloniex Customer Support

@PoloSupport

4 years

#SBREE deposits, withdrawals, and trading are now disabled while we prepare to perform the token swap to $BREE. #SBREE holders on #Poloniex can find more information about the upcoming swap here:

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Poloniex Customer Support

@PoloSupport

4 years

If you need help creating an account to join the party, let us know! 🎉

Poloniex Exchange

@Poloniex

4 years

It's time. 🎶On the 12th Day of PoloniXmas, #Poloniex gave to me... ... 12 bags of @Dashpay 🎶 🎀The 12 Days of PoloniXmas 🎀 December 14th ➡️December 25th 🏁Enter - 📜Details -

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Poloniex Customer Support

@PoloSupport

4 years

Our new Help Center is live! We have a new ticket form for you to submit your questions/comments/concerns and we now offer articles in Simplified Chinese. Check it out:

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Poloniex Customer Support

@PoloSupport

3 years

Some customers may be experiencing intermittent issues reaching . We have placed our spot and margin markets in post-only mode while we investigate. All funds are safe and we will provide updates in this thread as we learn more. Thank you for your patience

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Poloniex Customer Support

@PoloSupport

4 years

Poloniex is currently unavailable due to an unexpected issue. We are investigating the issue and will keep you updated here as we learn more. Thank you for your patience

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Poloniex Customer Support

@PoloSupport

1 year

$ODOGE has been disabled for maintenance. We will update this thread when it has been re-enabled.

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Poloniex Customer Support

@PoloSupport

4 years

Beginning September 29th around 14:00 UTC, $YFV deposits, withdrawals, and trading will be disabled while we prepare to perform the token swap to $VALUE. $YFV holders on #Poloniex can find more information about the upcoming swap here:

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Poloniex Customer Support

@PoloSupport

4 years

The GRIN wallet has been re-enabled! Thank you for your patience.

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Poloniex Customer Support

@PoloSupport

4 years

🚧 Planned Maintenance Completed 🚧 We appreciate your patience, our markets are now re-opened for trading

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Poloniex Customer Support

@PoloSupport

3 years

There’s been reports of a DNS hack on multiple DeFi project websites including @PancakeSwap and @CreamdotFinance . Our funds are safe but we want to advise our users to be cautious when using these websites. Help spread awareness to your fellow crypto traders!

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Poloniex Customer Support

@PoloSupport

4 years

@jdebnath @justinsuntron We agree! That's why we listed $ZAP on @Poloniex . Check it out:

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Poloniex Customer Support

@PoloSupport

4 years

$ETH and all ERC20 token wallets are currently disabled for maintenance. We will update this thread as soon as they are re-enabled. Thanks for your patience!

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Poloniex Customer Support

@PoloSupport

3 years

Our $TRX, TRC10,TRC20 Tokens have been disabled for maintenance. We will update this thread once the wallet has been re-enabled.

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Poloniex Customer Support

@PoloSupport

2 years

🚧 Planned Maintenance Update 🚧 Our planned maintenance is still underway. We thank you for your patience and will keep you updated here throughout the maintenance window.

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Poloniex Customer Support

@PoloSupport

4 years

ATOM is re-enabled for deposits & withdrawals! Thanks for your patience while we worked on this

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Poloniex Customer Support

@PoloSupport

4 years

Poloniex is currently unavailable due to an unexpected issue. We are investigating the issue and will keep you updated here as we learn more. Thank you for your patience

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Poloniex Customer Support

@PoloSupport

3 years

We will begin conducting scheduled maintenance shortly at 13:00 UTC. We expect the maintenance to take a couple of hours. During this time, the site will be offline and trading will be suspended Learn more on our Help Center:

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Poloniex Customer Support

@PoloSupport

4 years

We are beginning the process of removing $ETC from margin trading on @Poloniex . Customers who are currently margin trading in our ETC/BTC market should prepare to remove their positions as soon as possible. Spot markets are not impacted Details:

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Poloniex Customer Support

@PoloSupport

3 years

Our $XYM has been disabled for maintenance. We will update this thread when it has been re-enabled.

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Poloniex Customer Support

@PoloSupport

4 years

Our $OCEAN wallet is now re-enabled!

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Poloniex Customer Support

@PoloSupport

2 years

We appreciate your patience, our maintenance has concluded and markets are now open in post-only mode. We will provide updates here as our markets are re-opened for trading.

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Poloniex Customer Support

@PoloSupport

4 years

Is a new phone on your Christmas wish list? Double check that you've backed up your 2FA 16 digit code so you can seamlessly transition your account to your new device!

How to use 2FA 16 digit recovery code

When you set up Two-Factor Authentication, you were prompted to save a 16 character recovery code and corresponding QR code. These can be used to set up a new 2FA device. By installing an Authentic...

support.poloniex.com

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Poloniex Customer Support

@PoloSupport

2 years

Please note that our $EOS wallet has been re-enabled and maintenance has concluded for the consensus upgrade to Leap 3.1.

Poloniex Exchange

@Poloniex

2 years

EOS will execute a coordinated consensus upgrade to Leap 3.1 on September 21. Poloniex will suspend EOS deposits and withdrawals during the upgrade and resume them once the upgrade is completed. EOS trading will not be affected during the upgrade.

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Poloniex Customer Support

@PoloSupport

4 years

$GRIN's hard fork on July 3rd includes extensive changes to the Grin protocol. In order to make our wallet infrastructure compatible, our $GRIN wallet will be disabled for several weeks beginning July 2nd at 21:00 UTC. We will update you here once maintenance has been completed

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Poloniex Customer Support

@PoloSupport

2 years

$WLUNA and $UST have been disabled for maintenance. We will update this thread once they have been re-enabled.

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Poloniex Customer Support

@PoloSupport

3 years

Beginning today around 21:00 UTC, $PLT deposits, withdrawals, and trading will be disabled while we prepare to perform the migration to its new @adddotxyz $ADD token in the coming week. Details:

PLT Migration to ADD

The ADD (PLT) project has announced that they are performing a migration to a new token contract and updating the ticker from PLT to ADD during the week of February 22, 2021. We will support the...

support.poloniex.com

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Poloniex Customer Support

@PoloSupport

4 years

Ready to verify your account to Level 2? Here are some tips to get you through quickly!

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Poloniex Customer Support

@PoloSupport

3 years

Poloniex will conduct Futures Server Upgrade and Maintenance from 06:00 to 10:00 on July 8, 2021 UTC, to enhance the trading experience. Please reduce/close positions or add margin in advance. Thank you for your understanding and cooperation!

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Poloniex Customer Support

@PoloSupport

2 years

🚧 System Upgrade Starting 🚧 Our System Upgrade is now underway and login, deposit, withdrawal, trading will be suspended. We expect the System Upgrade to take a few hours. We will keep you updated here throughout.

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Poloniex Customer Support

@PoloSupport

4 years

$GRIN's hard fork on July 16th includes extensive changes to the Grin protocol. To make our wallet infrastructure compatible, our $GRIN wallet will be disabled for an extended period beginning July 16th at 13:00 UTC. We will update you here once maintenance has been completed

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Poloniex Customer Support

@PoloSupport

3 years

Our $BCN & $BCHA wallets have been disabled for maintenance. We will update this thread once the wallets have been re-enabled.

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Poloniex Customer Support

@PoloSupport

4 years

Ethereum (ETH) and all ERC20 token wallets are currently disabled for maintenance. We will update this thread as soon as they are re-enabled. Thanks for your patience!

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Poloniex Customer Support

@PoloSupport

4 years

Reminder that the withdrawal deadline for Primecoin (XPM) and Vertcoin (VTC) is February 27th, 2020. Please make sure to withdraw all balances in these assets by then!

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Poloniex Customer Support

@PoloSupport

3 years

Poloniex is currently in maintenance mode. We are investigating the issue and will keep you updated here as we learn more. Thank you for your patience

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Poloniex Customer Support

@PoloSupport

3 years

Our $ETH and all ERC20 token wallet have been disabled for maintenance. We will update this thread once the wallet has been re-enabled.

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Poloniex Customer Support

@PoloSupport

4 years

The Zcash (ZEC) wallet has been temporarily disabled for maintenance. Watch this thread for further updates. We appreciate your patience in the meantime.

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Poloniex Customer Support

@PoloSupport

4 years

STEEM deposits and withdrawals will be disabled within the next hour in anticipation of the Steem network hard fork (version 0.23) occurring tomorrow at 14:00 UTC. Wallets will be re-enabled after the fork once our team has determined that the Steem network is sufficiently stable

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Poloniex Customer Support

@PoloSupport

4 years

What features are you looking for in 2020? #FeedbackFriday #poll

Futures or derivatives

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Site in local language

73

Improvements to charts

123

Other (share below!)

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