The only reason I find these cringey is that in my 5.5y at Meta as a PM, I took myself deadly seriously and worked crazy hours — about as much as startup I’m at now — when I realistically could have had similar routine to this with little consequence to career.
I didn’t understand why SV tech workers were so loathe to return to the office. The offices are lovely and all day Zoom sucks. Now it sinks in: it’s not the office, it’s the commute.
One thing about living in Bay Area is you go to any other US city and you’re like “Wow, this place is really charming, vibrant, and well-run!” Really enjoyed Chicago this week.
A thing that took me forever to learn as a PM is that the traits/kinds of activities that make you credible to your team are completely different from traits/activities that make you credible to management.
These comparisons always make me think of “Linux on the desktop!” hype in 00’s. You can use AbiWord instead of Word! Play lots of great games like TuxRacer! Swap Quicken for GnuCash! See, it has everything!
Biggest realization since moving from FANG to startup is a lot of my "product" skills were actually narrow set of shibboleths to make product thinking legible across wide group, deal w/ reviews, mitigate risks. Some of the best product thinking is illegible, difficult to defend.
The news of the WeChat ban gives me a strange, surreal, sense of grief. The few years I spent working on it at Tencent changed the way I thought of product design and introduced me to some of the most talented, passionate folks I've met.
I had multiple bosses give me some advice to effect of “Relax, this is all just a big game” and this only really sunk in during last year, which is probably testament to how well FB can still simulate startupy culture and give autonomy and ownership to teams, despite being huge.
Notion's office circa 2018. This was the first time I had ever stepped into an office that felt like an extension of the software itself. It was like being in Notion’s app, but in real life. I later learned that Ivan, founder/ceo of Notion, had designed the office himself,
Man, I can't get enough of this ChatGPT thing. Even with its foibles and limitations, it is mind shattering. It feels like the first iPhone. The moon landing. Staring into the abyss. I am not ready for this.
Longer I've been a PM, the less tolerance I have for performative "blue sky"/"north star" brainstorming w/ zero legwork, research, or constraints. Difference between success and failure on everything I've worked on has always been in persisting and getting unsexy details right.
First day at small co after 8 years of big cos. Sense of future shock from catching up on all the nice tools that have been invented in that time but which had been forbidden: Linear, Slack, Notion, etc. Feel like Rip van Winkle.
There’s an anecdote where Steve Jobs convinced an engineer to shave a few seconds off Mac 128K startup time, arguing based on the collective lifespans saved when you multiply it out by # of units. I think about this during 30-45s I spend every day screwing w/ Bluetooth settings.
Put in my 2 weeks at Facebook. It’s been such a rewarding 5.5 years and I’ve learned so much from all the talented folks there. Excited and kind of scared for next chapter!
One thing that's funny about working remotely in an org that's split between Bay Area and Seattle is all the Seattle people have an extra, sunny room they can make their office, and everyone in the Bay Area is calling from their bedroom, kitchen, or car.
What they don't tell you about joining startups as PM is that founders usually don't want/need "strategy", but someone w/ product sense to write reqs, design features, push on execution. But the specific types of eng who join startups *really* don't think they need help on that.
I'm always finding out about interesting Netflix content from places that aren't Netflix, while Netflix's own recommendations are locked in a feedback loop, like that relative who always gets you gifts based on a minor interest of yours they learned about several years ago.
With AirTags, the experience of having something stolen and watching its GPS dot go to 7th and Market, then disappear won't be limited to just your phone.
I was in a PM interview with the other big tech co a few weeks ago, and the question was "How would you solve the Bay Area's commute problems?". I argued zoning + tax reform, but I think the right answer was self driving cars or some shit.
In 2005, RSS readers felt like a bad habit. Now, I take pleasure in what feels, for some reason, like a tiny act of subversion/rebellion, where I read content from precisely who I've chosen to follow, in precisely the order it was published.
(This is not criticism of person in Tiktok, or of Meta broadly, only to say that Meta-like environments really take advantage of folks with certain mentality. Other folks, like the subject of the video, come in with healthy attitude and resist it).
Team values: attention to details, tech background, dealing with administrivia for them, smoothing over gaps between functions on individual projects, "scrappiness"
Management values: solid communication/framing, relating back to business impact, solving x-team/x-org issues
There is a type of interview that every company does for prospective PMs where they begin with a prompt like “How would you improve Twitter Blue?” The way to fail it is to just start listing random stuff as Musk did.
My condolences to the teams at Twitter who will have to spend the next year debating whether webviews or replicating parts of the purchasing funnel natively is better and why.
Come to Twitter to Tweet, follow along with live events, and now...to shop.
We’re testing Shop Module on iOS. Get the products you want from the places you love –– right from a brand’s profile.
Over past few years, I've felt some inescapable sense of intellectual claustrophobia -- that the walls of my own mind are closing in -- that I keep reading about the same topics by the same people, thinking the same thoughts, having the same kind of interactions.
Being a PM is sort of like being a mexican food truck: you are dispensing same info to people in different formats. Occasionally someone says "I don't understand this taco slide — what would that mean in burrito terms?" and you go "fuck, I didn't know this was a burrito meeting."
Didn't realize till 1y WFH how therapeutic parts of office life were: walking through hallways between meetings, lunch w/ colleagues, time to transition+think during commute. Default experience of continuous VC calls is like rolling outta bed + sticking head in a furnace for 8h.
The way childhood experiences shape one’s psychology is often discussed, but the way one’s first few jobs change attitude towards their career is pretty interesting, too.
The nostalgia for skeuomorphism isn't so much for gradients, shadows, textures, page curls, and this shredder effect — but for an era where teams at tech cos shipped crazy ideas and whimsical flourishes that'd never make a stack-ranked list of metrics-driving priorities today.
Netflix is better than cable, but when I skim their new releases, I have to check Rotten Tomatoes to filter out their bad B movies (e.g. Io).
Amazon is better than Walmart, but I have to check fakespot and Wirecutter, and fiddle with their useless search/ranking controls.
As a smug FANG person, once looked down on trad. cos competing with real sw cos. Once talked to PM working for Home Depot on ecom, rolled eyes a bit. But I'll be damned: selling something like paint online is a genuinely *hard* product challenge, + something Amazon'll never do.
Another adjustment I am sorting through in big tech > startup PM transition is allocation between what I’ve started to think of as “small P” product and “big P product”
Decided to start wearing collared shirts/slacks to work because the typical SV hoodies/jean thing makes me feel like I'm 15. But now I feel like I'm 40. What should 30 year olds wear?
If you're a technologist and you still cling to the quixotic belief that we have a power to change the world with what we do, you have no excuse to let petty politics and nationalism stop you from learning from the best on every side of every divide.
Until I actually worked at one, I had no sense of how dramatically everything is stacked against even competently-run startups with good ideas. You are perpetually making stone soup to get to next milestone.
The "internet of things" was such a prominent hype buzzword in the early 2010s; it is funny how these things can be both prescient and overblown. It has arrived; you can get $5 Zigbee sensors for everything and a microwave that has Alexa. Does it matter? Not really.
The public freakout is pretty remarkable. Never seen my WeChat feed so....unharmonious. It's entirely memes/references:
- Lu Xun quote: "学医救不了中国人"
- Les Mis
- Chernobyl
- 能 / 明白 (I guess what he had to write on the police paperwork)
- 2+2=5
Been thinking about this + outlining new essay on thesis that sw has moved from intentional whole-product design to postmodern jumble of feature owners going for local maxima. What are your best examples of A/B test ship-the-org-chart-hell UIs from products you use?
Another psychological impact I'm noticing a couple months in going from aloof FANG PM to hands-on startup PM is I have no desire to play video games. Fiddly, byzantine sim games were a nice break from days of meetings and doc writing. But now my whole day is basically Factorio.
More I think about it, what I find worst w/ remote work isn't zoom, but difficulty in convos of variety "Before I spend 3 days on this, here is rough approach, does this sound right?". Just a lot of people tossing polished (and potentially wrong) things over fence at each other.
The most harmful conditioning that FANG imparted on tech workers during ZIRP isn't lavish perks or wokeness, but inevitable sneaking suspicion that if you're experienced and find yourself doing real, detailed, schleppy IC work for too long that you might be a sucker.
Watching MS/Tiktok thing, I'm hit by creeping sense that by working in another US Big Tech co, I'm the beneficiary of a sleazy govt-linked oligopoly (not dissimilar from when I worked in Chinese big tech). Whether it makes sense tactically or not, US has lost moral authority.
First time trying Lime scooters as part of commute!
Took a spill as they don’t handle uneven pavement well, ended up with elbow and wrist fractures.
Aside from broken bones, UX was good.
As a PM, I used to be pretty proud about my ability to seamlessly translate between engineer, designer, marketer and help the team work together. Then I started talking to legal and I don't know what words are anymore.
Any time I use a Google app with Material design on iOS, it makes me think of those versions of Office for Mac where they decided to make it look like Windows.
For instance, watching that Humane video, first reaction was "why are you dweebs talking about color choices and battery before telling me what problem it's solving", but that is what typical bigco product person says because we've been chided on that a zillion times in reviews.
It's quaint how journalists still refer to tech cos in singular, as if their actions were consequence of top-down grand strategy, not chaotic undulations of a barely-governable web of fiefdoms jockeying in response to internal forces, with the institutional memory of a gnat.
Google is gradually moving from introducing new communication apps every four months to simply renaming existing ones twice a year. But the overall goal remains: to ensure that under no circumstances do you ever know which Google product you are using
Big orgs have this paradox where, if you look at the whole, you think "I can't believe there are 200 engineers on this", but then when you look at any one part, you think "I can't believe there's only 0.5-1 engineer on this!"
Twitter offering beds for employees is a troubling development. Next thing you know, they'll be offering cafeterias with free meals, laundry, masseuse, etc.
What some Twitter discourse on how people could possibly work for certain tech companies fails to appreciate is that FANG doesn't just pay well, at mid-levels, it actually pays 2-3X what you'd make doing the same work elsewhere. Leaving means a different future for your family.
@materkel
This is good point. There's no reason you can't have healthy habits and also work hard. I couldn't, though -- maybe just wired differently. Work takes over your brain sometimes.
Struggled with weight since joining Bigtechco (high stress + top-notch free food everywhere). Somehow making a manual spreadsheet to track diet/exercise has been way more effective than all the fancy quantified self apps. Down 8 lbs this month for first time in 3 years.
As a PM, one of my blind spots is I have no rigorous, informed way of thinking above the product level: companies, markets, ecosystems, etc. What is the best way to gain this?
Things Google Docs launched:
– "Smart canvas"
– "Connected checklists"
– Emoji reactions
Things I actually need from Google Docs:
– Ability to un-indent a bulleted list
Remember my tweet a month ago about how I finally agreed to talk to a recruiter, then they shamed me for first not listening to a long podcast with their CEO and hung up? That was Superhuman.
Superhuman is hiring their 1st PM.
I rarely share job opportunities but this is special. One of the most loved products in our industry right now.
PM's rarely have the chance to join as "
#1
" at a startup with product market fit. This is that chance.
DALL-E is one of those rare pieces of tech for me where trying for first time is a "holy shit" moment -- would also count Napster, multi-touch UI, and bitcoin. This sort of output is going to be in everything in 10y.
In bigco environment, I was rare PM who did a ton of querying, built pipelines, etc. Problem was very often not "i don't know how to write a SELECT" but knowing where bodies are buried/nuances on dataset and columns, etc. DS+DE keep a lot of this institutional knowledge.
I’ve noticed a pattern with some AI startups that are producing flashy demos with very low customer engagement.
They are usually solving occasional problems.
An example is “use natural language to query a database”.
Most employees at a tech company don’t actually write SQL
In some alternate reality, there is an app that is the opposite of Citizen that buzzes my phone with notifications like:
- Rainbow reported
- Golden retriever detected 92 feet away
- Impromptu banjo pickin' competition detected by ShotSpotter
etc
@yuarecold
I used to do that all the time. I was working on some dev platform thing whose parent had 4 re orgs. Nobody who is around in 6m remembers your milestones and north star shit.
An uncanny thing I keep bumping into in my position is that I talk to both silicon valley robotics/CV folks a lot and in-the-field controls engineers/industrial automation practitioners and there is, like, absolutely zero intersection or cross-pollination between the two groups.
Flipping back and forth between Calendar and the Phone app to dial a meeting ID/PIN for a conference seems nuts in the same way that voicemail did before Visual Voicemail on iOS.
Chicago has problems but as a visitor it is reasonably good experience: direct trains from airport, nice parks that are usable as parks/not obstructed with tents, have not witnessed any poop or anyone having breakdown, lots of security on public transit, etc.
Will be interesting to see how this pans out for Snap. When I was at WeChat, I saw this idea wisely rejected. When I was at Messenger, I launched+failed to grow a similar feature (Chat Extensions). Launch partners look great!
There's a standard test in PM interviews where you pose problem and if candidate just starts riffing on solutions, they fail -- they should show structured thinking, refine 'why' first, pain points, etc. That's all fine, but often best thinking doesn't start that way.
There’s a myth that you define the Why up front and then you are on to the What and How. Often refining your why is continual. You keep refining the differentiator to arrive at a narrow PMF and to deliver a highly nuanced experience. You have to synchronize the service blueprint.
Wonder if there's a name for phenomenon when a tech accumulates too many little sub-brands+trademarks.
Result is user sees lots of opaque marketing names/logos rather than clear but humble ways of indicating same features. Settings pages are best place to look for this.
There's implicit statement in Spotify's home tab that music, foremost, is about what functional purpose it serves: to help you focus on work, study, relax, or read. The artist, the album, anything that would make it art, is irrelevant.
There are two types of PMs:
- those that can dig into and frame complex multi-disciplinary decisions
- those that list "Jira" as a skill on their resume.
@gem_ray
Is it PMs overrulling designers or just having a ton of designers on different teams with very narrow mandates for their feature? Or general org dysfunction where there's no holistic ownership/editing going on?
Best feeling as a PM is when you've made your team a well-oiled machine: strategy's landed, things are getting shipped/decisions made automatically. You can take a breather, figure out things that'll be problems in 3m, keep tabs on other teams, find clever ways to frame stuff.
Me, 2016: This is nuts, the only way crypto/dapps have any value prop or competitive advantage is in some kind of dystopian world where there's no trust, no credible institutions, and no social cohesion.
Me, 2020: Ohhhhhhhhhh
BigTechCo opened a new SF office and my team got transferred to it. Life suddenly 10x better. Weird they only thought of this after dumping money into every other possible perk + running entire transit system. Wonder what changed to make it economical.
@JSchwarz9
An important realization that I had going from years in FANG to a startup recently is that a lot of the supposed data-driven rigor I brought to my planning was really just "cover your ass." Very few good decisions come from anticipating every internal criticism of the idea.