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Contact Kingston Profile
Contact Kingston

@ContactKingston

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Seeking help with #Kingston Council services? Tweet us! Here to help from 9am until 5pm, Mon - Fri. Follow @RBKingston for news, campaigns & local updates.

Kingston upon Thames
Joined October 2012
Don't wanna be here? Send us removal request.
Pinned Tweet
@ContactKingston
Contact Kingston
1 month
We would like to know what matters most to you when you are trying to contact the council or use our services. Complete our survey to tell us what your top tasks are!
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@ContactKingston
Contact Kingston
2 years
Hi @lambeth_council it appears you have used our number on one of your signs.. We're happy to help but my team don't have access to your systems 😜 We're trying to get an exact location for you but maybe your Waste/ Environment team know where these signs were put up? Thanks, Tom
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@ContactKingston
Contact Kingston
3 years
*INFO* We regret, due to current driver shortages & vehicle breakdown, some waste collections have been delayed this week. Please leave your bins at your boundary (incl weekends) & the crew will empty asap. We apologise for the inconvenience & thank you for your patience.
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@ContactKingston
Contact Kingston
5 years
Wishing you all a very pleasant #Christmas break Kingston, we are signing off for today but will be back on 27 Dec. Please check our website for useful info over the festive season . Our out of hours team will also be available on 020 8547 5800. ☃️🎄🎁
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@ContactKingston
Contact Kingston
5 years
We are signing off for tonight. Updates on the #KingstonBomb will continue to be provided by @MPSKingston . You can also call our Out of Hours Team on 020 8547 5800 or check our website at for further help & information. Regards KD
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@ContactKingston
Contact Kingston
2 years
Good Morning Kingston, We're online if you need any help today so give us a tweet. Our website is also available should you need to report any issues to us Have a good day! Regards TMP
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@ContactKingston
Contact Kingston
2 years
@AldredKeith @Bigdai100 @RBKingston Good Morning, We have passed this to our enforcement team to resolve. Regards TMP
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@ContactKingston
Contact Kingston
5 years
@thefireuk @ETAservicesltd @kt2_me @nkforum @NKingstonFocus @friendsofkings1 @psimonk @sarahjolney1 Hello, We have passed this over to the highways team who will send an inspector out tomorrow, and with the evidence provided they will be recovering their costs. Kind Regards CA
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@ContactKingston
Contact Kingston
6 years
@JonTolleyTweets @GroveLibDems Hello Jon, here is a photo of the temporary fix for you .. Highways team will monitor regularly pending a permanent fix. Regards
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@ContactKingston
Contact Kingston
4 years
Good Morning Kingston, we are online if you need any assistance today. Give us a tweet : ) Regards KD
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@ContactKingston
Contact Kingston
4 years
Good Morning Kingston! Happy Monday! We are online if you need any assistance - give us a Tweet! Kind regards CA
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@ContactKingston
Contact Kingston
4 years
We had a new addition to the Customer Contact Centre team yesterday! Thanks for joining us @Ian_C_Thomas : )
@Ian_C_Thomas
Ian Thomas CBE
4 years
On the job @RBKingston customer contact centre. Pictured here with 1 of our many talented staff in the team. They handle between 600 - 900 calls daily & respond to social media enquiries. Issues vary from adult social care to housing & waste management. Complaints few. Brilliant!
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@ContactKingston
Contact Kingston
4 years
Good Morning Kingston! We are online if you need any assistance - give us a Tweet! Please see the following link for Covid-19 Updates … Kind regards, CA #StaySafeStayHome #Covid19UK
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@ContactKingston
Contact Kingston
2 years
@lukey_davis @carlton1512 @KingstonCycling @ShamrockSoup @elyob Good Afternoon, We have passed this to the appropriate team to investigate. Regards TMP
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@ContactKingston
Contact Kingston
1 year
@SSRAKingston @alison_fure @RBKingston Good Afternoon, We're sorry for this. This has been chased up with the team so this should be cleared shortly. Regards TMP
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@ContactKingston
Contact Kingston
4 years
@sirchubstersmum @kt2_me @RBKingston @walkngclasshero @nkforum @RBKgreens Hello, We have reported this under CAS-1004159 Kind Regards CA
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@ContactKingston
Contact Kingston
3 years
@KingstonCycling Hello, We will pass this to the team. Regards CA
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@ContactKingston
Contact Kingston
1 year
@SharronSumner1 Good Afternoon, Apologies but please could you provide the specific location? Regards TMP
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@ContactKingston
Contact Kingston
4 years
We are signing out for Tuesday so wishing you all a pleasant evening, Kingston : ) Our website is always available for information & reporting at and we will be back tomorrow from 9am. Kind Regards CA
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@ContactKingston
Contact Kingston
7 years
@LordScroley Average size of a Male 3.3m, 6,000kg and can reach a top speed of 25mph when scared ;-/ Amazing what info you can get from a search engine!!
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@ContactKingston
Contact Kingston
4 years
@hauntedbastard @KingstonCycling Hello, You can report this via the following link This will go straight to the team to send someone, Kind Regards CA
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@ContactKingston
Contact Kingston
2 years
@thatjamesboy @JonTolleyTweets @TfL Good Morning, Apologies for the delayed response. We have passed this to our highways team under the reference RBK-GENQ462345240. Regards TMP
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@ContactKingston
Contact Kingston
9 years
@YasSoydal please provide which number property this is near so we can advise the relevant team
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@ContactKingston
Contact Kingston
4 years
@rjbmus @miserablekings @RBKingston Hi Richard, sorry to hear that this still remains an issue. I have escalated this to our waste team to look into for you. Kind regards, EI
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@ContactKingston
Contact Kingston
6 years
Good Morning Kingston, we are online to respond to your tweets this morning. Regards CA
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@ContactKingston
Contact Kingston
6 years
@Lazywheeler @Francis_Cade @KingstonCycling Hello, thanks for your message, we were most concerned to hear this & have reported as urgent - CAS-613332. Regards KD
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@ContactKingston
Contact Kingston
5 years
Good Morning, Our phones lines are still down today, please use our online reporting system to log any issues you have via our website Apologies for the inconvenience this has caused. Kind Regards CA
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@ContactKingston
Contact Kingston
5 years
Good Morning Kingston, we are online if you need any assistance - give us a Tweet! Happy Friday! Kind regards, EI
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@ContactKingston
Contact Kingston
2 years
@DavidCoxArt @YourMcColls Thank you - I have passed this to the Highways Team. Many thanks CQ
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@ContactKingston
Contact Kingston
4 years
We are signing off for this week, our website will be available 24/7 The team will also be here over the Easter w/e on 0208 547 5000 if you need support. Regards KD #KingstonStrongerTogether #StayHomeSaveLives #ProtectTheNHS #FlattenTheCurve
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@ContactKingston
Contact Kingston
4 years
@jonnyflintdop @SteveKerr Hello, the environment team will be sending someone out to check and raise any repairs that are needed, and will try and aid as best they can to aid your pursuit of the all time 3 point percentage record. Swish. Regards CA
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@ContactKingston
Contact Kingston
4 years
Good Morning Kingston! We are online if you need any assistance - give us a Tweet! Kind regards CN
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@ContactKingston
Contact Kingston
4 years
@RBKingston @LozCopeland Hello, thanks for informing us Lorraine. This has been logged for urgent clearance CAS-1087484. Regards EI
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@ContactKingston
Contact Kingston
2 years
@JoJoLondon2016 Hi there, Please DM us your details so that we can pass them to the correct team. Many thanks CQ
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@ContactKingston
Contact Kingston
1 year
@SSRAKingston @RBKgreens @alison_fure @RBKingston Good Afternoon, We have chased this up with the team and they will clear this as soon as they can. Regards TMP
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@ContactKingston
Contact Kingston
8 years
Hope you all have a nice evening, see you in the morning
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@ContactKingston
Contact Kingston
4 years
Good Morning Kingston, can we help you with anything today? Give us a tweet, if we can : ) Our website is also available for reporting most issues 24/7 Kind Regards CA
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@ContactKingston
Contact Kingston
4 years
@FocusNorbiton Hello, The team have come back and said the gates were forced open and the damaged was caused by quad bikes. They have secured the gates allowing for public access and will look at the repairing the damaged to the grass, Kind Regards CA
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@ContactKingston
Contact Kingston
4 years
Good Morning Kingston, can we help you with anything today? Give us a tweet : ) Our website is also available for reporting most issues 24/7 Kind Regards CA
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@ContactKingston
Contact Kingston
3 years
Unfortunately, due to ongoing driver shortages a number of roads will experience a delay with their recycling and garden waste collections this week. Please continue to leave your recycling at the property boundary and a crew will remove this as soon as possible (1/2)
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@ContactKingston
Contact Kingston
9 months
@AldredKeith @KingstonCycling @RBKingston Good Afternoon, Apologies for this. We have passed this to the relevant team. Regards TMP
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@ContactKingston
Contact Kingston
2 years
@gmac7000 @ShamrockSoup @KingstonCycling Good Morning, Thanks for the details. We have logged this under the reference RBK-STRDEF460620854. Regards TMP
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@ContactKingston
Contact Kingston
4 years
@alison_fure Hello, If they have breached planning then this can be logged via thr following link Regards CA
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@ContactKingston
Contact Kingston
4 years
Christmas trees collections have begun from today for the next 2 weeks (6th-17th). Please leave your tree out on you next landfill collection date for the crew to pick up.
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@ContactKingston
Contact Kingston
4 years
@CllrLizGreen @keithwmcmahon @Ian_C_Thomas @CllrCarolineK @yogan @alison_fure @Lucyfurleapz Hello Keith, Cllr Green, please be assured this has been reported & is currently being investigated by the team. Kind Regards CA
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@ContactKingston
Contact Kingston
11 months
@justfortw1tter @KingstonCycling @SustransLondon @RBKgreens Good Morning, Apologies for this. We have chased this up with the team and the cycle path should be swept soon. Regards TMP
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@ContactKingston
Contact Kingston
1 year
@ShamrockSoup @elyob @JonTolleyTweets @RBKingston Good Afternoon, We have passed this to our traffic management team so they can look into it. Regards TMP
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@ContactKingston
Contact Kingston
5 years
@krec2016 @RBKingston Hello, we can confirm this is the process of being cleared by our Contractors. Regards KD
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@ContactKingston
Contact Kingston
4 years
We are signing out for today, our website is always available at with info. We'll be back tomorrow from 9am to respond to your messages. Have a good evening #Kingston & let's all keep looking out for each other #Community #StaySafeStayHome Kind Regards CA
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@ContactKingston
Contact Kingston
7 years
@KingstonCycling @BigWhitters @rjdekanter @willnorman @LuciaQuenya The signage along Portsmouth road is being reviewed.
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@ContactKingston
Contact Kingston
7 years
We'll be back on Monday from 9am .. enjoy the weather & keep hydrated. Should you need us over the weekend please call 020 8547 5800 : )
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@ContactKingston
Contact Kingston
7 years
@SebTurner @RBKingston @JonTolleyTweets Hi Seb, we have queried this with our street works and street scene team and are awaiting a response.Please bear with us
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@ContactKingston
Contact Kingston
2 years
@friendsofkings1 @KingstonLibDems @ollywehring @CouncillorAnne @AndreasKirsch7 @KingstonCycling It seems the further damaged has been caused after yesterday's repair. A repair has been arranged for tomorrow. Many thank CQ
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@ContactKingston
Contact Kingston
5 years
@tracey_wicker @FocusNorbiton @JonTolleyTweets @HilaryGander @idverde_GDT Hello Tracey, Can you please DM us the address of the block and we can pass this feedback to the team. Kind Regards CA
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@ContactKingston
Contact Kingston
5 years
@friendsofkings1 @friendsofsheen1 @london_cycling @nkforum @Ramblers_London The loops are configured to count general traffic including cyclists in the carriageway and additional loops have been put in on the footway to count cyclists that enter the park via the pedestrian gates, mainly when the park closes to traffic. (2/2) Kind Regards CA
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@ContactKingston
Contact Kingston
5 months
@friendsofkings1 @KingstonCycling @RBKingston @KingstonLibDems @ollywehring Hi there, I have reported via the reference RBK-STRDEF578641781 to our highways team, the fact that the bollards were never replaced and if these can be reinstated. Thank you, JT
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@ContactKingston
Contact Kingston
1 year
@CurlyAdventurer @quickerbybike @RBKingston @KingstonCycling Hi there, I have contacted the team to ask when we can expect these works to be finished and cleared up. Once we hear back I will pass this on to you. Many thanks, James
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@ContactKingston
Contact Kingston
6 years
@DavidCoxArt @AllThingsSurb Hello, thanks for your message, we've reported for adjustment to the sign swingers or as we call them Highways Team. Ref: CAS-643297 Regards KD
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@ContactKingston
Contact Kingston
7 years
@RBKingston @CHUFC @MPSKingston @surreymirror Street scene team are aware and are making preparations to remove the fly tip
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@ContactKingston
Contact Kingston
7 months
Good Morning Kingston, We're online if you need any help today just give us a tweet. Our website is also available should you need to report any issues to us Have a good day! Regards TMP
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@ContactKingston
Contact Kingston
5 years
@YvonneNewMalden @CllrLizGreen @SharronSumner1 @kevinjdavis @RBKIndependents Hi Yvonne, please can you DM the details and I will follow this up for you. Kind regards, CN
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@ContactKingston
Contact Kingston
3 years
@RBKgreens Unfortunately I cannot give you an exact time scale however it is being treated as a priority.
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@ContactKingston
Contact Kingston
2 years
Goodnight Kingston & Happy New Year, we're logging off for the last time in 2021. Keep Safe, however you are seeing in the New Year & should you need us over the next few days, all the info is here . We'll be back online on the 4/1/22 at 9am. Regards KD
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@ContactKingston
Contact Kingston
6 years
Good Morning Kingston, give us a tweet if you have any enquiries today : )
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@ContactKingston
Contact Kingston
5 years
@n1ckb84 @surboman @Ian_C_Thomas Hello, thanks for your messages & photos. We'll report to our Waste Team, if the land is private it may be something our Environmental Enforcement Team can investigate further. Regards KD
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@ContactKingston
Contact Kingston
5 years
*UPDATE* - The Contact Centre phone lines are now operating again, thank you for your patience. Regards KD
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@ContactKingston
Contact Kingston
2 years
@quickerbybike Good afternoon, you can report illegally parked vehicles or vehicles obstructing a footway on our website here: Once reported an enforcement officer will investgate and take the appropriate action. Tom
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@ContactKingston
Contact Kingston
5 years
Good Morning Kingston! We are online if you need any assistance - give us a Tweet! Happy Thursday!!! :-) Kind regards CA
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@ContactKingston
Contact Kingston
7 years
@KingstonCycling @JonTolleyTweets @positive4future I have forwarded your tweets to Parking Enforcement & will revert when I hear back. Thx
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@ContactKingston
Contact Kingston
8 months
@JonTolleyTweets Good Morning, Thanks for letting us know. This has been raised with the relevant team and immediate attendance has been requested. Regards TMP
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@ContactKingston
Contact Kingston
4 years
Good Morning Kingston! We are online if you need any help today - give us a Tweet! Kind regards, EI
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@ContactKingston
Contact Kingston
2 years
@JonTolleyTweets @RBKingston Hi, Thank you. This has been passed to the Green Spaces team for urgent attention. Many thanks CQ
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@ContactKingston
Contact Kingston
6 years
Come along or tune into the Community Engagement Committee tomorrow (19 September) at 7.30pm. Find out about the council's customer access strategy, social media approach and plans for the Cambridge Road Estate Ballot. More details online
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@ContactKingston
Contact Kingston
3 years
@RBKingston @lenewood @staywellcharity Hi there, I have logged this under the reference FLY376043087. It will be cleared as soon as possible. Regards TMP
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@ContactKingston
Contact Kingston
1 year
@RBKgreens @alison_fure @RBKingston @VeoliaUK Good Morning, Apologies for the delays. We have chased this up with the waste team. Regards TMP
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@ContactKingston
Contact Kingston
1 year
@FinnertyLynne Good Morning, We have chased this with highways again and asked for any updates. We will let you know as soon as we hear anything. Regards TMP
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@ContactKingston
Contact Kingston
5 years
@tizianaleone @KingstonCycling @BBCTrustMe Hello Tiziana, Please email environment @kingston .gov.uk and we can pass this information to the relevant team for you. Kind Regards CA
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@ContactKingston
Contact Kingston
6 years
Good Morning Kingston, online if you need any assistance today : )
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@ContactKingston
Contact Kingston
3 years
Goodnight Kingston! We are logging off for today, our website is always available with lots of useful info & to report a variety of issues Join us again tomorrow from 9am. Have a great evening. TM
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@ContactKingston
Contact Kingston
6 years
@FocusNorbiton Hmmm, thanks for letting us know. Regards KD
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@ContactKingston
Contact Kingston
6 years
Come along or tune into the Community Engagement Committee tonight in the Guildhall at 7.30pm. Find out about the council's customer access strategy, social media approach and plans for the Cambridge Road Estate ballot. More details on our website here:
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@ContactKingston
Contact Kingston
5 years
Good Morning Kingston, we are online if you need any help today, give us a tweet : ) Regards CA
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@ContactKingston
Contact Kingston
7 years
@CllrLizGreen @RegencyBookshop @RBKingston @EdwardJDavey Hello, thanks for your tweet, this was logged this morning (CAS-402899) for clearance. Regards
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@ContactKingston
Contact Kingston
4 years
@RBKgreens @JDStringfellow @KingstonCycling @KBLabour Hi, this has been reported (CAS-912959). Kind regards, EI
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@ContactKingston
Contact Kingston
5 years
@kt2_me @HilaryGander @CoombeHillCllrs Hello, apologies for the delay. We have raised this with the relevant team and are awaiting response, we will be in touch in due course. Kind regards, EI
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@ContactKingston
Contact Kingston
6 years
@ShowMeASignBlog @rgwarner @RBKingston Hello, thanks for your messages, we have shared with the Go Cycle project team. Regards KD
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@ContactKingston
Contact Kingston
3 years
We are logging out for this week, our out of hours team will be available for emergencies on 020 8 547 5000. Our website is also available 24/7 should you need any assistance. Wishing you all a Merry Christmas Kingston : ) See you all Tuesday Regards CA
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@ContactKingston
Contact Kingston
4 years
Good Morning Kingston, we are online, give us a tweet if we can help today : ) You can also report a number of issues via our website Kind Regards KD
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@ContactKingston
Contact Kingston
6 years
@JimJam_Binks @ShamrockSoup @KingstonLibDems @KBLabour Hello, sorry to hear of your experience. Are you able to DM us any details of when/where the forms were handed in & we will see if we can help? Regards KD
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@ContactKingston
Contact Kingston
5 years
@FocusNorbiton Hello, This has been logged for the team to go out under ref: CAS-683958. Kind Regards CA
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@ContactKingston
Contact Kingston
3 years
@KingstonCycling @JonTolleyTweets Hello We will chase this with the team. Regards CA
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@ContactKingston
Contact Kingston
5 years
We are signing out for the evening. Our website is available 24/7 for reporting issues. Have a good evening Kingston! Kind regards, CA
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@ContactKingston
Contact Kingston
8 years
@Lovefunmagictru Hello Lucinda, please follow us and we can DM you. Thanks
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@ContactKingston
Contact Kingston
1 year
@KingstonCycling @RBKgreens @RBKingston @jnsweeneytweets Hi there, this has been reported to our street lighting team to investigate. The reference for this report is RBK-ESF518105601. Thank you, James
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@ContactKingston
Contact Kingston
3 years
For info on roads currently affected please visit: apologies for the inconvenience and thank you for your patience and understanding (2/2). TM
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@ContactKingston
Contact Kingston
1 year
@kt2_me @RBKingston @Feargal_Sharkey Good Afternoon, Thanks for letting us know. Please could we have the specific location? Regards TMP
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@ContactKingston
Contact Kingston
10 years
All of the new councillors have been inducted and you can now put faces to the names http://t.co/HiedmGx2T5
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@ContactKingston
Contact Kingston
2 years
@SSRAKingston @alison_fure @RBKingston @FocusNorbiton Good Afternoon, Thanks for letting us know. This is actually housing land and we have sent this over to the caretaker for them to remove. Regards TMP
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@ContactKingston
Contact Kingston
1 year
@JonTolleyTweets Good Afternoon, Thanks for letting us know. We have logged these under the references LBP492768676 and LBP49276956. Regards TMP
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@ContactKingston
Contact Kingston
2 years
Goodnight Kingston! We're logging off for the evening. We are always available on our website here: We'll be back online tomorrow at 9am. Have a great evening!
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@ContactKingston
Contact Kingston
9 years
Well thats it from me for this week, have a good weekend and see you on the other side!
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