@ThreeUKSupport
my account went through the upgrade like everyone else’s but from looking at the website I was supposed to receive an email/and alert about this and I didn’t. I have now gone to re-register my account and it says the details supplied can not be found. Can’t access
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My account and I my upgrade should have been available from Saturday so now I can’t go and check my upgrade options or gain access to my Three account.
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I’ve been with three for 10+ yrs so there’s no way my accounts just vanished and I know 100% my email and phone number provided are correct????
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@xx_roz_xx
Hi there, Rhosa. Thanks for reaching out to us about this, we're happy to help out. When you're trying to re-register, are you using the same email address that you had used to register your account initially? -Anthony
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