We're aware of a screenshot being circulated about mentioning Team Snapchat by a certain date. Don't worry - this is not from us! Learn more about our Privacy Policy:
Many Snapchatters are having trouble using the app as well as our support site 😔 We're working with a partner on the fix! In the meantime, we recommend staying logged in 🔒
Don’t believe everything you read on the internet — unofficial workarounds to change the way Snapchat looks are temporary and can result in getting permanently locked out of your account or losing Memories 😱
For help with what’s new, go to
Before reinstalling Snapchat or logging out, make sure Memories are backed up or you could lose them 😔
Settings > Memories > Backup Progress ‘Complete’ means you’re all set. If not, tap to see which Snaps need backing up.
You'll also need your password so you can log back in!
Over the last few days, some users have been having trouble accessing Snapchat and experiencing crashes when they open the app. We are reaching out to share suggestions in case you are experiencing issues 👇👇👇
@chrissyteigen
We have a zero tolerance policy towards fraudulent ads that feature fake celebrity endorsements. The company involved has been suspended from the Snapchat platform and the ad has been removed.
Update: We were able to patch things up and resolve the issue causing the app to crash. If you're still having trouble, try force-closing the app. Thank you for your patience ☺
As a safety precaution we have temporarily disabled the Snap Map’s "heatmap" of public Snaps in Ukraine. We will continue to offer curated Stories comprised of Snaps submitted in Ukraine.
Excited to see and share your 2017 Memories? Not to worry — Year End Story is available for some Snapchatters right now and will be available for more users soon 🎉
We're aware that some Snapchatters are still having trouble accessing the app. Please try manually updating Snapchat in the App Store by following these steps:
@nikiix27
Hey Nikita! If you lose your Streaks, you can submit a request to have them restored by going here: and selecting ‘My Snapstreaks disappeared' 🔥
Hey Snapchatters! Last night's Best Friends issue has been resolved 💪 If you're still having any trouble with the app, please let us know. We're happy to help 👻
Whether it’s by communicating with loved ones, playing games with friends, or staying informed, we are grateful for the opportunity to help people stay in touch during this time. Stay safe, and thank you for following along.
@BryonyWright3
Please contact your local Law Enforcement if you or someone you know is in immediate danger.
We want you to know there are resources available. If you are in the United States, you can seek assistance by calling the National Suicide Prevention Lifeline at 1-800-273-TALK (8255).