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Snapchat Support Profile
Snapchat Support

@snapchatsupport

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Snapping, snacking, and supporting! Discover tips, find answers to common questions, and get even more help on our support site:

Venice, CA
Joined March 2014
Don't wanna be here? Send us removal request.
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@snapchatsupport
Snapchat Support
7 months
If you’ve received an email from an account impersonating Snapchat, here are a few things to keep in mind 🧠:
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@snapchatsupport
Snapchat Support
3 years
We're aware of an issue preventing some Snapchatters from logging in. Hang tight, we are looking into it and working on a fix!
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Snapchat Support
5 years
We're aware of an issue preventing some Snapchatters from using the app 😥 Hang tight!
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Snapchat Support
6 years
We're aware of the issue and working on a fix🔧 Stay tuned for updates! ⚠️We recommend staying logged into your account.
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@snapchatsupport
Snapchat Support
6 years
Some Snapchatters are having trouble with the app 😓 We're looking into it!
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Snapchat Support
3 years
We’re aware that some Snapchatters are having issues using the app right now - hang tight, we’re looking into it!
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@snapchatsupport
Snapchat Support
4 years
We're aware many Snapchatters are having trouble using the app. Hang tight - we're looking into it 🛠️
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@snapchatsupport
Snapchat Support
6 years
Some Snapchatters are having trouble with the app. We're aware of the issue and working on a fix! We recommend staying logged into your account.
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@snapchatsupport
Snapchat Support
4 years
We're aware some Snapchatters are having trouble using the app 😣 Hang tight, we're working on it!
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@snapchatsupport
Snapchat Support
3 years
The issue has been resolved. If you're still having trouble, please manually update your app in the App Store!
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@snapchatsupport
Snapchat Support
5 years
We're aware some Snapchatters are having trouble sending Chats. We are looking into it 🛠
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Snapchat Support
4 years
We're aware some Snapchatters are having trouble using the app right now- hang tight, we're looking into it!
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@snapchatsupport
Snapchat Support
3 years
We're aware of an issue with the latest version of Snapchat available in the App Store. Hang tight, we are looking into it and working on a fix!
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Snapchat Support
5 years
We're aware of a screenshot being circulated about mentioning Team Snapchat by a certain date. Don't worry - this is not from us! Learn more about our Privacy Policy:
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@snapchatsupport
Snapchat Support
6 years
We're aware many Snapchatters are experiencing crashing on the app. We're looking into it and working on a fix!
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@snapchatsupport
Snapchat Support
4 years
We're aware some Snapchatters are having trouble with Snaps 😣 Hang tight, we're looking into it!
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Snapchat Support
3 years
The issue has been resolved. If you're still having trouble, please manually update to version 11.34.1.35 in the App Store 👍
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Snapchat Support
2 years
Many Snapchatters are having trouble using the app. Hang tight, we're working on a fix 🛠 In the meantime, we recommend staying logged in.
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Snapchat Support
7 years
Some Snapchatters are having trouble with the app. We're looking into it! 🙁
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Snapchat Support
5 years
We're aware some Snapchatters are having trouble using the app. Hang tight - we are looking into it 🛠
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Snapchat Support
4 years
We're aware some Snapchatters are having trouble using the app. Hang tight, we are looking into it 🛠🔎
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@snapchatsupport
Snapchat Support
2 years
We're aware of an issue preventing some Snapchatters from logging in. Hang tight, we are looking into it and working on a fix!
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Snapchat Support
4 years
We're aware some Snapchatters are having trouble using the app right now -hang tight, we're looking into it!
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@snapchatsupport
Snapchat Support
6 years
Many Snapchatters are having trouble using the app as well as our support site 😔 We're working with a partner on the fix! In the meantime, we recommend staying logged in 🔒
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Snapchat Support
4 years
Many Snapchatters are having trouble using the app. Hang tight, we’re looking into it and working on a fix!
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Snapchat Support
5 years
We're aware Snapchatters are having trouble sending Chats and Snaps. We are looking into it and working on a fix 🛠
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Snapchat Support
6 years
Some Snapchatters are having trouble with Snaps 😓  We're looking into it!
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Snapchat Support
3 years
The issue has been fixed! If you're still having trouble, please let us know. Happy Snapping!
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Snapchat Support
7 years
Some Snapchatters are having trouble with Chats. We're looking into it 🔧
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Snapchat Support
4 years
We're aware some Snapchatters are having trouble using the app right now- hang tight, we're looking into it!
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@snapchatsupport
Snapchat Support
7 years
Some Snapchatters are having trouble with the app . 😓 We're looking into it!
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Snapchat Support
4 years
We're aware some Snapchatters are having trouble using the app right now- hang tight, we're looking into it!
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Snapchat Support
5 years
The issue has been resolved 🎉 If you're still having trouble, please let us know!
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Snapchat Support
6 years
Some Snapchatters are having trouble with the app⚠️ We recommend staying logged into your account while we look into this.
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@snapchatsupport
Snapchat Support
6 years
Some Snapchatters are having trouble with the app 😓 We're aware of the issue and working on a fix! We recommend staying logged into your account.
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Snapchat Support
4 years
We've patched things up 😁 If you're still having trouble, please let us know!
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Snapchat Support
6 years
Don’t believe everything you read on the internet — unofficial workarounds to change the way Snapchat looks are temporary and can result in getting permanently locked out of your account or losing Memories 😱 For help with what’s new, go to
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Snapchat Support
5 years
We're aware of an issue preventing a small number of Snapchatters from logging in. Hang tight - we're working on it!
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Snapchat Support
6 years
We're aware of a screenshot going around with a rumor about your Memories - don't worry! This is #fakenews 🙅
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Snapchat Support
4 years
We're aware some Snapchatters are having trouble using the app right now- hang tight, we're looking into it!
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Snapchat Support
6 years
Before reinstalling Snapchat or logging out, make sure Memories are backed up or you could lose them 😔 Settings > Memories > Backup Progress ‘Complete’ means you’re all set. If not, tap to see which Snaps need backing up. You'll also need your password so you can log back in!
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Snapchat Support
4 years
We're aware some Snapchatters are having trouble using the app right now -hang tight, we're looking into it 🔎
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@snapchatsupport
Snapchat Support
4 years
We're aware some Snapchatters are having trouble using the app. Hang tight - we are looking into it 🛠
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@snapchatsupport
Snapchat Support
3 years
Over the last few days, some users have been having trouble accessing Snapchat and experiencing crashes when they open the app. We are reaching out to share suggestions in case you are experiencing issues 👇👇👇
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Snapchat Support
5 years
We're aware some Snapchatters are having trouble using the app 😖 Hang tight, we're working on a fix!
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Snapchat Support
5 years
@chrissyteigen We have a zero tolerance policy towards fraudulent ads that feature fake celebrity endorsements. The company involved has been suspended from the Snapchat platform and the ad has been removed.
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Snapchat Support
4 years
The issue has been resolved. If you're still having trouble, please let us know!
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Snapchat Support
4 years
We're aware some Snapchatters are having trouble using the app. We are looking into it and working on a fix!
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@snapchatsupport
Snapchat Support
4 years
We're aware some Snapchatters are having trouble sending Chats and Snaps. We are looking into it and working on a fix!
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@snapchatsupport
Snapchat Support
4 years
We're aware of an issue preventing some Snapchatters from logging in. Hang tight - we're working on a fix.
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@snapchatsupport
Snapchat Support
6 years
We're aware that some Snapchatters are having trouble with Best Friends 👫 Hang tight - we're working on a fix!
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@snapchatsupport
Snapchat Support
4 years
We're aware some Snapchatters are having trouble using the app right now- hang tight, we're looking into it!
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Snapchat Support
6 years
@sammy_locke01 False news strikes again 😬
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Snapchat Support
5 years
Many Snapchatters are having trouble using the app 😔 Hang tight, we're working on a fix! In the meantime, we recommend staying logged in 🔒
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Snapchat Support
6 years
Update: We were able to patch things up and resolve the issue causing the app to crash. If you're still having trouble, try force-closing the app. Thank you for your patience ☺
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Snapchat Support
6 years
Some Snapchatters are having trouble with Stories ⚠️ We're looking into it! We recommend staying logged into your account.
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Snapchat Support
2 years
The issue has been fixed! If you're still having trouble, please let us know. Happy Snapping!
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Snapchat Support
4 years
We're aware some Snapchatters are having trouble using the app right now- hang tight, we're looking into it ⚒🔎
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@snapchatsupport
Snapchat Support
4 years
We're aware some Snapchatters are having trouble using the app right now- hang tight, we're looking into it!
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@snapchatsupport
Snapchat Support
5 years
We have patched things up 🎉If you're still having trouble, please let us know!
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Snapchat Support
4 years
The issue has been resolved 🎉 If you're still having trouble, please let us know!
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@snapchatsupport
Snapchat Support
6 years
We're aware that some Snapchatters are having trouble refreshing within in the app. Hang tight - we're working on a fix!
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@snapchatsupport
Snapchat Support
2 years
The issue has been resolved 🎉 If you're still having trouble, please let us know!
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Snapchat Support
5 years
The issue has been resolved 🎉 If you're still having trouble, please let us know!
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Snapchat Support
2 years
As a safety precaution we have temporarily disabled the Snap Map’s "heatmap" of public Snaps in Ukraine. We will continue to offer curated Stories comprised of Snaps submitted in Ukraine.
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Snapchat Support
6 years
Excited to see and share your 2017 Memories? Not to worry — Year End Story is available for some Snapchatters right now and will be available for more users soon 🎉
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Snapchat Support
5 years
The issue has been resolved 🎉 If you're still having trouble, please let us know!
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Snapchat Support
4 years
We've patched things up 😁 If you're still having trouble, please let us know!
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Snapchat Support
4 years
The issue has been resolved 👏 If you're still having any trouble with the app, please let us know!
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Snapchat Support
3 years
We're aware that some Snapchatters are still having trouble accessing the app. Please try manually updating Snapchat in the App Store by following these steps:
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Snapchat Support
4 years
The issue has been resolved 💪 If you're still having any trouble with the app, please let us know. We're happy to help.
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Snapchat Support
4 years
The issue has been resolved. If you're still having trouble, please let us know!
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Snapchat Support
7 years
Gotta disappear from the Map to prep for a party? 🎈Set Ghost Mode to "3 hrs" so ur not hidden when the fun starts!
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Snapchat Support
4 years
The issue has been fixed! If you're still having trouble, please let us know. Happy Snapping!
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Snapchat Support
7 years
Some Snapchatters are having trouble with the app. 😓 We're looking into it!
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Snapchat Support
7 years
Some Snapchatters are having trouble with the app. We're looking into it 🕵🏼
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Snapchat Support
4 years
We have patched things up 🎉If you're still having trouble, please let us know!
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Snapchat Support
4 years
The issue has been resolved 🥳 If you're still having trouble, please let us know.
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Snapchat Support
2 years
We’re aware that some Snapchatters are having issues - hang tight, we’re looking into it!
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Snapchat Support
4 years
The issue has been resolved 🎉 If you're still having trouble, please let us know.
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Snapchat Support
4 years
The issue has been resolved 🎉 If you're still having trouble, please let us know!
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Snapchat Support
2 years
We’re aware that some Snapchatters are having issues logging in the app right now - hang tight, we’re looking into it.
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@snapchatsupport
Snapchat Support
4 years
We’re aware some Snapchatters are having trouble using the app. Hang tight - we are looking into it ⚒️
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Snapchat Support
5 years
The issue has been fixed! If you're still having trouble, please let us know. Happy Snapping!
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Snapchat Support
4 years
The issue has been resolved 🎉 If you're still having trouble, please let us know!
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Snapchat Support
4 years
The issue has been resolved 🎉 If you're still having trouble, please let us know!
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Snapchat Support
4 years
The issue has been fixed! If you're still having trouble, please let us know. Happy Snapping!
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Snapchat Support
5 years
@Toxiccen Hey there! We care about your safety and security. If you or someone you know is in crisis, please head to for helpful resources.
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Snapchat Support
5 years
@nikiix27 Hey Nikita! If you lose your Streaks, you can submit a request to have them restored by going here: and selecting ‘My Snapstreaks disappeared' 🔥
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Snapchat Support
6 years
Hey Snapchatters! Last night's Best Friends issue has been resolved 💪 If you're still having any trouble with the app, please let us know. We're happy to help 👻
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Snapchat Support
2 years
The issue has been resolved 🎉If you're still having trouble, please let us know!
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Snapchat Support
4 years
Whether it’s by communicating with loved ones, playing games with friends, or staying informed, we are grateful for the opportunity to help people stay in touch during this time. Stay safe, and thank you for following along.
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Snapchat Support
5 years
@sadshistarr Hey May! Thanks for reporting, we appreciate the feedback 👻
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Snapchat Support
5 years
@BryonyWright3 Please contact your local Law Enforcement if you or someone you know is in immediate danger. We want you to know there are resources available. If you are in the United States, you can seek assistance by calling the National Suicide Prevention Lifeline at 1-800-273-TALK (8255).
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Snapchat Support
2 years
The issue has been resolved 🎉If you're still having trouble, please let us know. Happy Snapping!
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Snapchat Support
6 years
Some Snapchatters are having trouble sending Chats and Snaps. We are looking into it and working on a fix! 👍
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@snapchatsupport
Snapchat Support
7 years
Some recent issues with the app have been resolved. Please try again. Happy Snapping!
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Snapchat Support
3 years
@kelviny16 Thanks for letting us know, we’re looking into this!
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Snapchat Support
3 years
We have resolved the issue that was preventing Snapchatters from accessing the support site. Thanks for your patience!
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Snapchat Support
7 years
Friends will *never* be notified when you tap their Bitmoji on the Snap Map — so don't be shy to take a closer look & compare outfits 👭
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