Playvox @playvoxcx Twitter profile

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Playvox

@playvoxcx

2 years

What a fantastic week with the entire Playvox team. 💚 💚 💚

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Playvox

@playvoxcx

9 years

How to Get Your First $1 Million in Sales http://t.co/VNEY0l2f8H #saas #startups

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Playvox

@playvoxcx

5 years

We've raised $7m to modernize #QA for #CustomerService & #CallCenters . The investment, from Five Elms Capital, will be used to fuel growth & accelerate the release of new features/functionality of our product #QualityAssuranceSoftware #Investment #startup

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Playvox

@playvoxcx

4 years

Work hard at @ZendeskRelate and play harder after! Get our guide to the best coffee, food, drinks, and things to do around the Miami Beach Convention Center! #ZendeskRelate

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Playvox

@playvoxcx

1 year

We're excited to announce another new brand to the Playvox family, @Yoco_ZA ! Yoco is a #tech company that creates opportunities for entrepreneurs to get paid & be more successful. We are thrilled to provide a solution to help manage their #workforce .

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Playvox

@playvoxcx

2 years

🙌 We're so excited to welcome @Prodsight into the Playvox family! This powerful tool empowers your #CustServ team with actionable insights based on real customer interactions. Learn more about Customer #AI ✨

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Playvox

@playvoxcx

4 years

We have a gift for you this Valentine's Day ❤️ Use our code PLAYVOX50P to get 50% off the cost of your @ZendeskRelate ticket. #ZendeskRelate #Playvox #Zendesk

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Playvox

@playvoxcx

4 years

"The startup looks to continue aiming high and become a one-stop shop for guiding customer service agents, monitoring quality assurance processes, and measuring team performance.” We are so proud and excited to welcome Trainbox to our family! #Playvox

Contxto

@contxto_

4 years

@PlayVoxCX makes its first acquisition: Trainbox 🇪🇸 🇺🇸👇

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Playvox

@playvoxcx

4 years

Wondering how you can create a dynamic and innovative QA management program for remote teams? You're in luck! #QA #QualityAssurance #CX #customerexperience #QAmanagement #customerservice

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Playvox

@playvoxcx

3 years

We raised $25 million and acquired workforce management leader Agyle Time. Read more: #wfo #wfm #wem

Contact Center Software | Cloud Native | Digital First | Playvox

Playvox equips contact centers a with cloud-native, digital-first customer service solutions for Quality Management, Workforce Management, and beyond!

www.playvox.com

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Playvox

@playvoxcx

1 year

The @Salesforce World Tour in NYC was amazing! 🎉 We were thrilled to discuss #ContactCenter best practices with fellow attendees and meet so many new people. See you next year! #SalesforceTour #CX

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Playvox

@playvoxcx

1 year

We were honored to lead this fireside chat at the @Zendesk office in Las Vegas! 💚 Our CMO @BurrowsMichelle acted as moderator for a candid discussion between our fearless leader and CEO, Louis Bucciarelli, and Josh Dwelley from @DraftKings ! 🔥 #ContactCenter

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Playvox

@playvoxcx

4 years

Meet the man, the myth, the legend himself. Or as we like to call him, Oscar!

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Playvox

@playvoxcx

4 years

What are you doing to keep your remote agents productive and motivated? #remoteteams #workfromhome #wfh #remotework #workremote #contactcenter

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Playvox

@playvoxcx

4 years

Wellness at #Playvox has gone virtual🤘🏼 Work-life balance has never been more important than right now. Between daily coffee hours, weekly yoga sessions, and lunch & learns, our team has multiple ways to disconnect from work and reconnect to their wellness.

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Playvox

@playvoxcx

4 years

There is no easier way to start and manage your quality assurance program from within Zendesk. With the Playvox app, you will run your customer service/support QA in one centralized place. Read more on the blog now:

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Playvox

@playvoxcx

4 years

Looking to have visibility on the QA process from within @Zendesk ? Meet Playvox App for Zendesk Support.

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Playvox

@playvoxcx

4 years

Bots can be your customer service operations' best friend - we promise. #roboticprocessautomation #RPA #bots #contactcenter #callcenter #customersatisfaction #tech #technology #SaaS #software #agentexperience #customerexperience #CX

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Playvox

@playvoxcx

4 years

¡Regístrate gratis en y aprende este 25 y 26 de noviembre de los retos, fracasos, motivaciones de las top voices de la industria, incluyendo la de nuestro CEO, Oscar Giraldo. #TEDI2020

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Playvox

@playvoxcx

4 years

If you’re looking for creative ways to elevate your quality assurance program, you’ve come to the right place. #qualityassurance #Playvox #QAprogram #qualityanalyst #customerservice #customerexperience #CX Freshly

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Playvox

@playvoxcx

4 years

Have you heard? Playvox acquires interactive learning startup, Trainbox! We are so excited to welcome the Trainbox team to the #Playvox family.

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Playvox

@playvoxcx

5 years

Además de estar presentes como patrocinadores en el #ZendeskRoadshowLATAM #CostaRica , también fuimos invitados como speakers en donde nuestro foco fue compartir sobre los alcances de nuestra suite y los beneficios de su integración con #Zendesk #AgentOptimizationSuite

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Playvox

@playvoxcx

4 years

Abrace o novo normal conosco no Zendesk Showcase Brasil 2020! #ZendeskBrasil #ZendeskBrazil #Zendesk @Zendesk @ZendeskLATAM #ZendeskLATAM #Brazil #VirtualEvents #VirtualConference @zendeskpartners

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Playvox

@playvoxcx

4 years

Better Together. We are stoked to announce that we are now listed in @salesforce Appexchange.

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Playvox

@playvoxcx

4 years

Always working as one. Supporting each other all the time. Growing together no matter what. #Playvox #OneTeam #teamwork #globalcompany #remotework #workingremotely #workfromhome #WFH #workremote #culture #companyculture

Playvox #OneTeam

Always working as one. Supporting each other all the time. Growing together no matter what.

www.youtube.com

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Playvox

@playvoxcx

4 years

What if your business, as anyone would hope, begins to grow and it becomes necessary to add more people? #qualityassurance #qa #playvox

What is Workforce Engagement Management?

What is workforce engagement management (WEM) in the context of the contact center? We define it and tell you why it matters.

www.playvox.com

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Playvox

@playvoxcx

3 years

Playvox launches Global Channel Partner Program, led by our new VP of Channels, Carver Matheidas. We are also happy to announce six inaugural partners: @AktieNow , Cloud Tech Gurus, Cloud Warriors, @cx_effect , @kolekto , and Winspeed. Learn more →

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Playvox

@playvoxcx

4 years

Are you trusting the quality assurance process? Learn how Healthy Paws reduced subjectivity through strong process documentation. #qualityassurance #QA #customerexperience #customerservice #agentexperience #QAprocess #customersatisfaction

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Playvox

@playvoxcx

4 years

¿Estás listo para el @Zendesk Roadshow México y Centroamérica? Si aún no te has registrado no te preocupes, ¡todavía tienes tiempo! #ZendeskLATAM #Zendesk #ZendeskRoadshow #VirtualEvents #ThoughtLeadership #DigitalEvents @ZendeskLATAM @zendeskpartners

Zendesk: The Complete Customer Service Solution

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

www.zendesk.com

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Playvox

@playvoxcx

5 years

Sharing #CX knowledge and the first #AgentOptimizationSuite with the world! #ZendeskPresents @Zendesk @zendeskpartners #Paris

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Playvox

@playvoxcx

5 years

Seguimos compartiendo sobre #ExperienciaDelCliente en #Latinoamerica con #ZendeskLatam y su #ZendeskRoadshow en #Chile #ServicioAlCliente #Atenci ónAlCliente #AseguramientoDeCalidad #QA

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Playvox

@playvoxcx

4 years

With the Playvox App for @SlackHQ , you'll get all of your Quality notifications in one place! #quality #playvox #slack #qualityassurance #qa

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Playvox

@playvoxcx

4 years

Planning on attending @ZendeskRelate ? Interested in hearing how agent experiences fuel customer experiences? RSVP to our @turo session on Facebook now. We look forward to seeing you there! #ZendeskRelate

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Playvox

@playvoxcx

3 years

G2 analyzed every new review from 2020 to create a series of “Best Software” lists for 2021, featuring an elite class of products. We are excited to announce we have made that exclusive list for 2021! #G2 #SaaS #tech #customerservice #qualityassurance #bestsoftware

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Playvox

@playvoxcx

4 years

You asked, we listened. We are pleased to introduce you to our #Playvox App for @Zendesk Support. Find out more information now:

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Playvox

@playvoxcx

4 years

We are so proud of Mauricio Giraldo! Check out this interview of him from @pyconcolombia . #pyconcolombia #playvox #pycon #engineering

PyCon Colombia

@pyconcolombia

4 years

Watch this interesting interview with Mauricio Giraldo Engineering Director at Playvox ( @playvoxcx ). Don't miss it! #PyConColombia2020 #Playvox #Community #Evento #Pycon #interview #python

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Playvox

@playvoxcx

3 years

It's not too late for you to learn how to empower agents within the QA process. TOMORROW, January 27th, 11AM EST we are chatting with Literati on how they achieve customer excellence by incorporating the agent into every part QA. Register here:

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Playvox

@playvoxcx

4 years

Feeling bombarded by the average run-of-the-mill tips and best practices circulating the web on managing remote #CX teams? We think we have a few insights you haven't heard yet. Join us! #remotework #workremote #workfromhome #wfh

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Playvox

@playvoxcx

8 years

How can I make Omnichannel work in my #CallCenter ? | injixo by @injixo #cctr

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Playvox

@playvoxcx

5 years

We will be in #SanFrancisco pretty soon participating in #ZendeskShowcase , hope to see you all there! #CX #CustomerService

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Playvox

@playvoxcx

4 years

Check out the latest from our blog, "24x7 Customer Service Performance Optimization: Constantly Monitor, Measure, Recognize & Reward Quality" by @playvoxcx

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Playvox

@playvoxcx

3 years

The results from G2's Spring 2021 Grid Report are out and Playvox has been named a leader in Contact Center Quality Assurance software – again! 🎉 Download the Spring 2021 G2 Grid Report here: #G2awards #g2crowd #customerreviews

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Playvox

@playvoxcx

5 years

Conoce más sobre PlayVox! no te lo pierdas! @andidelfuturo

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Playvox

@playvoxcx

3 years

Playvox is at the top! We earned 28 badges and were again named Leader for Contact Center QA software in @G2dotcom Summer 2021 Grid Report. Thanks to all the users who shared a review. Read about our big news: #contactcenter #qualityassurance #leadership

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Playvox

@playvoxcx

4 years

We are very excited to announce that Carla Bourque is joining the Playvox Board of Directors. Welcome, Carla! #Playvox #SaaS #digitaltechnology #gotomarket #technology #tech

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Playvox

@playvoxcx

5 years

Seguimos expandiendo nuestro mercado de la mano de @ZendeskLATAM @zendeskpartners @Zendesk en el #ZendeskRoadshow de #Lima

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Playvox

@playvoxcx

1 year

Our leadership team is onsite at the @Zendesk SKO in Las Vegas to fortify our partnership and kick off 2023! Thank you to the Enterprise team who attended dinner at the Palm with us. 💚 #ContactCenter #CustomerExperience

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Playvox

@playvoxcx

4 years

Looks for ways to communicate calmly and effectively when the tensions are high? Check out these 7 tips. But don't stop there! Check out our other remote work resources: #remotework #callcenter #playvox

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Playvox

@playvoxcx

5 years

Conoce sobre lo último en tendencias de #ExperienciaDelCliente de la mano de los más grandes líderes de la industria. Learn about the latest #CustomerExperience trends from the most important leaders of the industry. #CX #ZendeskShowcase #SaoPaulo #Brasil

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Playvox

@playvoxcx

5 years

Playvox Launches Customer Service Industry's First Complete Agent Optimization Suite @inewswire

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Playvox

@playvoxcx

5 years

Acompáñanos durante el escenario más grande de CX en Latinoamérica, el #CXSUMMIT2019 @BPrO_org

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Playvox

@playvoxcx

4 years

QA, especially in a global pandemic, may sound less than sexy. See how Freshly is keeping it fresh in our upcoming webinar. #CX #customerexperience #agentexperience #QA #qualityassurance #customerservice #Playvox

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Playvox

@playvoxcx

4 years

If you haven't registered yet to hear how agent experiences fuel customer experiences in this new remote work reality, what are you waiting for? Reserve your seat today! #callcenter #contactcenter #remotework #workremote #remoteteams #workfromhome #wfh

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Playvox

@playvoxcx

2 years

This December, our team wants to take a look back at some of the things that we were most grateful for in 2021 🙏 Welcome to Playvox's 12 Days of Gratitude 🧵

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Playvox

@playvoxcx

2 years

🎉 Woohoo, it's #FollowFriday ! Our suggestion for this week is @AnnetteFranz . Annette is a #CX coach and author of Customer Understanding, a book about putting the customer at the heart of your business.

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Playvox

@playvoxcx

9 years

16 Top Big Data Analytics Platforms - InformationWeek http://t.co/9cwNxqRZcV

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Playvox

@playvoxcx

10 years

4 secrets to a successful customer relationship http://t.co/2Ii3mc590U #zendesk #gamification #custserv #startups

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Playvox

@playvoxcx

4 years

The API Integration for external systems allows you to send data from your system to use within Playvox. Simple as that! #API #APIintegration #data #externalsystems #customerservice #Playvox #CX #customerexperience #contactcenter

Playvox API Integration for external Systems

The API Integration for external systems allows you to send data from your system to use within Playvox.Integrate external or in-house systems with Playvox t...

www.youtube.com

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Playvox

@playvoxcx

6 years

Our #CEO - @ogiraldo at @turo headquarters welcoming them as new clients. TURO allows private car owners to rent out their vehicles via an online and mobile interface. Match made in heaven to #DeliverPerfectCustomerInteractions !

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Playvox

@playvoxcx

5 years

Rejoignez-nous pour découvrir les best practices du secteur, comment innover dans la relation client pour proposer une expérience à la hauteur des attentes de vos clients. #ZendeskPresents #AgentOptimizationSuite #CX @Zendesk

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Playvox

@playvoxcx

3 years

Playvox is growing! We warmly welcome four talented executives to the team: Kristyn Emenecker, Chuck Krogman, Jennifer Waite, Ana McCloud. Get to know them better in our latest blog.

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Playvox

@playvoxcx

3 years

“The QA team lives in Playvox,” Segal said. “That was our main reason for choosing the software. But now it's also become the agents’ home for seeing their metrics, working towards their goals and getting their badges. It's so much more than QA."

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Playvox

@playvoxcx

4 years

Digital gatherings are where the CX community can come together to share their stories and discuss trends and innovations all from the comfort of their own homes. #customerexperience #CX #virtualevents #digitalevents #Playvox

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Playvox

@playvoxcx

4 years

How are you handling the increase in customer service ticket volumes? #customerservice #SMB #enterprise #qualityassurance #callcenter #QA #remotework

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Playvox

@playvoxcx

4 years

Awesome piece for Zendesk by our very own VP of Marketing, Bryon Thomas! If optimizing the agent experience to drive high-quality customer experiences is your thing, you definitely will want to read his insights. #zendeskrelate #Playvox

Optimizing agent performance is everyone's job

Motivated and engaged agents perform at higher levels and they stick around longer, keeping their skills and learning within the company. See why optimizing agent performance is everyone's job.

www.zendesk.com

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Playvox

@playvoxcx

4 years

What are you doing to create a culture of quality? #servicequality #customerservice #QA #qualityassurance

Contact Center Software | Cloud Native | Digital First | Playvox

Playvox equips contact centers a with cloud-native, digital-first customer service solutions for Quality Management, Workforce Management, and beyond!

www.playvox.com

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Playvox

@playvoxcx

4 years

Like @turo , we believe agent experiences fuel customer experiences. Sound like something you want to hear more about? Join us for our webinar on April 16th, 11AM EST. #cx #customerexperience #agentexperience #playvox

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Playvox

@playvoxcx

4 years

Have you heard about our integration with ServiceNow? #Playvox #YouTube #ServiceNow #integration #customerservice #customerserviceteam #CSteam

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Playvox

@playvoxcx

4 years

Agent empathy has a direct effect on customer satisfaction and customer loyalty. #empathy #customerservice #CSteam #CSagent #agentexperience #customerexperience #customerserviceteam #softskills

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Playvox

@playvoxcx

2 years

Big news! The @Forrester Wave™: Workforce Optimization Platforms report recognized Playvox "next-generation #WFO platform!" as a Strong Performer. Find out more about this recognition: #WFM #SaaS

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Playvox

@playvoxcx

4 years

As @Zendesk aims to be the leader in customer experience, meet one of the men behind their success in LATAM – Marcelino de Miguel Barreto. @ZendeskLATAM #zendesk #playvox #customerexperience #CX #customerservice

Blog - Playvox

Explore the Playvox blog for expert insights on customer support, AI, workforce management, and contact center metrics. Elevate your customer experience today.

www.playvox.com

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Playvox

@playvoxcx

3 years

We are honored to have Playvox Workforce Management named as a 2021 Contact Center Technology Award winner by CUSTOMER Magazine. #contactcenter #customerservice #workforcemanagement

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Playvox

@playvoxcx

4 years

It's no secret that outstanding customer service is the lifeblood of customer loyalty. Say hello to our newest product, Playvox Voice of the Customer 👋🏼 #VoiceoftheCustomer #VoC #newproductlaunch #customerservice #customerloyalty #customerexperience

Voice of the Customer

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www.youtube.com

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Playvox

@playvoxcx

4 years

Where Ocean Drive meets ocean views - Bienvenidos a Miami! Join us for @ZendeskRelate for 3 sun-soaked days of tips, tricks, and, ideas from the best and brightest CX leaders at the brand-spanking-new Miami Beach Convention Center. #zendeskrelate #playvox

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Playvox

@playvoxcx

4 years

Estamos felices de ser uno de los patrocinadores de #expodigital2020 . Oscar Giraldo, nuestro CEO, estará hablando de como las empresas pueden saber si tienen felices a sus clientes. Inscríbete:

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Playvox

@playvoxcx

4 years

As a leader in the contact center world, it's a no-brainer why we would want to partake in the @CCW_Digital Virtual Exchange. #contactcenter #customerservice #CCW #CCWVirtualExchange #virtualevents #virtualconference #contactcenterworld #Playvox

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Playvox

@playvoxcx

1 year

. @NLLanon shares reflections on the state of entrepreneurship in 2022—with a special nod to our CEO, Óscar Giraldo—while looking forward with what's ahead for the year to come. Read the article [in Spanish] here: via @LaPatriaCom #CX #ContactCenters

Emprendimiento: 2022, el año de la consolidación vía @lapatriacom

Sin duda, el MEC fue el detonante de todo lo que ha venido pasando en nuestro ecosistema en los últimos 21 años, y hoy se confirma más que nunca.

www.lapatria.com

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Playvox

@playvoxcx

4 years

Were you not able to make it to our latest webinar, Building the Ultimate Customer Service Workforce - Train, Motivate & Empower Agents? No sweat! We've got the recording ready for your viewing pleasure. #customerservice #CX #agentexperience

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Playvox

@playvoxcx

1 year

Yesterday was the 2023 #SWPP Annual Conference 🎉 Our own @chrissy2123 and Rob Lajeunesse of @angi_home presented a session on how to maximize agent investment with #WorkforceManagement (WFM)! #WFM #ContactCenter

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Playvox

@playvoxcx

4 years

Customer experience and success has gone virtual! Which events will we digitally see you at? #virtualevents #conferences #virtualconference #CCW #Zendesk #customerservice #customerexperience #CX #ZendeskLATAM #CCWvirtualexchange #Reutersevents #customercontactweek

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Playvox

@playvoxcx

3 years

Agent experience = customer experience. We've got 15 tips to help you start empowering your call center agents TODAY. #customerservice #agentempowerment #playvox #customerexperience

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Playvox

@playvoxcx

4 years

Unable to attend our last webinar? Don't sweat it! We recorded it for your viewing pleasure. #qualityassurance #qa Freshly #playvox #cx #customerexperience #customerservice #remotework

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Playvox

@playvoxcx

8 years

NEW BLOG: Cross-Selling Techniques That Actually Work #cctr #custserv

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Playvox

@playvoxcx

4 years

Work within a dedicated Playvox window inside the Zendesk Support app. Meet Playvox App for @Zendesk Support. #zendesk #playvox #customerservice #qualityassurance #qa

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Playvox

@playvoxcx

2 years

Is your #CustomerService paying dividends? Excellent insights from @Hyken on establishing a corporate culture that puts #CX first.

Shep Hyken

@Hyken

2 years

“Customer service doesn’t cost. It pays.” So, how does a company go about becoming #CustomerFocused ? It’s about creating the right culture inside a company. Here’s a simple six-step process to get you moving in the right direction. #customerservice #CX

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Playvox

@playvoxcx

8 years

(VIDEO) Why You Should Have a Remote Customer Service #custserv #cctr #cx

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Playvox

@playvoxcx

2 years

“There’s no sales pitch here. The team at Playvox understands what you need and helps by showing you how they can support your goals.” - Yvonne Gilmour, @afterpayusa Thanks for the kind words, Yvonne. Thrilled our #WFM solution helps Afterpay thrive!

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Playvox

@playvoxcx

8 years

@Social_Path @ens0204 A great company culture and onboarding also helps with retention #ICMIchat

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Playvox

@playvoxcx

4 years

Are you leveraging an agent-first strategy to elevate your customer experiences?

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Playvox

@playvoxcx

4 years

Are you focusing on the agent experience as much as the customer experience? Read more from our latest blog now. #Playvox

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Playvox

@playvoxcx

4 years

Are you looking for tips on how to manage and optimize the performance of a #remote workforce? How about insight on measuring and improving #customerservice quality for #remoteteams ? We've got you covered. by @PlayVoxCX

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Playvox

@playvoxcx

4 years

How are your live chat metrics doing lately? Check out these 8 benchmarks to follow to improve them all around. #livechat #livechatmetrics #qualityassurance #CSAT #AHT #agentexperience #customerexperience #KPIs

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Playvox

@playvoxcx

4 years

While the conference may have sunk, Playvox is in for some smooth sailing ⛵️ our Duck Boat Tour is off to a splashing great start. #ZendeskRelate

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Playvox

@playvoxcx

8 years

@n_GAGEMENT Yes agree, elements of gamification within the #cctr can be a great motivator! Performance is not always linked to $$ #IMCIchat

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Playvox

@playvoxcx

4 years

Meet our Vice President of Product and Engineering, Sahar Ebadi! #productengineering #engineering #thoughtleadership #technology #SaaS #software #softwarecompany #tech #Playvox

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Playvox

@playvoxcx

8 years

Coaching: The Art of Providing Meaningful Feedback to #cctr Employees #cx #custserv

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Playvox

@playvoxcx

3 years

Playvox is honored to announce we are the recipient of the 2021 @trustradius Top Rated Award in the Call Center Workforce category! See what our customers have to say about Playvox’s WFO software! #wem #contactcenter #employeeengagement

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Playvox

@playvoxcx

4 years

See you there!