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Dion Hinchcliffe Profile
Dion Hinchcliffe

@dhinchcliffe

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Thinker, strategist, enterprise architect, keynote speaker, analyst, book author, futurist on IT, #cloud , #digitalworkplace , #Web3 , #cio . @Constellationr @ZDNet

Washington, D.C.
Joined July 2006
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@dhinchcliffe
Dion Hinchcliffe
23 days
NEW POST: Enterprises Must Now Cultivate a Capable and Diverse AI Model Garden It's time for CIOs to put commercial, open source, and private AI models into an operational foundation that enables choice, flexibility, effectiveness, safety. #ModelOps
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@dhinchcliffe
Dion Hinchcliffe
7 years
Just came across this provocative (but largely accurate) #digitaltransformation matrix. HT @rwang0 @GautamGhosh #cio #cdo #boards
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@dhinchcliffe
Dion Hinchcliffe
5 years
As org hierarchies become flat networks, few teams within the enterprise will be as affected as IT. The New IT will be: - Decentralized - Influence-based - #Agile - Transdisciplinary - Designed for loss of control - Empowering of #changeagents at scale #cio #itsm
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@dhinchcliffe
Dion Hinchcliffe
5 years
New Post: #CIO Predictions for 2019 It's going to be an exciting year in IT. Here's what I think is going to happen. #digitaltransformation #talent #AI #automation #cx #cloud #cybersecurity #itsm #ceo #cdo #cmo cc @rwang0
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@dhinchcliffe
Dion Hinchcliffe
6 years
The Industrial Internet of Things is remaking the art of the possible in manufacturing, transportation, and dozens of other industries. Sensors + real-time data/control creating the autonomic enterprise. #IoT #IIoT #industry40 #digitaltransformation #edgecomputing #analytics #AI
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@dhinchcliffe
Dion Hinchcliffe
8 years
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@dhinchcliffe
Dion Hinchcliffe
6 years
Just completed an advisory call w/ one of the world's top #tech vendors. Topic: How to reconcile the worlds of the #CIO and #CMO . My take: - Roles are converging on #customerexperience - CMO most taking #tech solution #leadership , with the #CIO enabling it #digitaltransformation
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@dhinchcliffe
Dion Hinchcliffe
7 years
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@dhinchcliffe
Dion Hinchcliffe
7 years
Digital #marketing budget growth in 2017? In social media, content, #personalization , #video , #leadgen . #cmo #cdo
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@dhinchcliffe
Dion Hinchcliffe
4 years
I was asked again today to clearly define the meaning of #digitaltransformation . Here is my most cogent and succinct definition for an idea that has now moved to the very center of business strategy. #change #disruption #innovation #tech #businessmodels #ceo #cio #cdo #cmo
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@dhinchcliffe
Dion Hinchcliffe
7 years
Here's #Gartner 's Hype Cycle for Emerging #Tech for 2017. New on it are: #5G new #AI entries #digitaltwin , new #learning , #PaaS items #cio
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@dhinchcliffe
Dion Hinchcliffe
7 years
How big is #Bitcoin , really? Chart puts it in perspective It's early days yet, but entering big leagues. #blockchain
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@dhinchcliffe
Dion Hinchcliffe
6 years
The Internet of Things is poised to be the fabric of #tech and business. Here’s how the stakeholders and enablers break down, with other key considerations like #ethics and #accessibility . #IoT #IIoT #industry40 #sensors #edgecomputing #cloud #analytics #digitaltransformation
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@dhinchcliffe
Dion Hinchcliffe
6 years
The 2018 view of transformational #tech from @Atos . Hot topics include: - #quantumcomputing - neuromorphics - #biocomputing - swarm computing - continuous authentication - ambient #digitalworkplace - #digitaltwin - #privacy tech #digitaltransformation #innovation #emergingtech
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@dhinchcliffe
Dion Hinchcliffe
4 years
This week I recognized @Citrix as having one of the top work coordination platforms. Here’s their news release. A confluence of @Podio and @CitrixWorkspace + #microapps . Well deserved! #digitalworkplace #futureofwork
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@dhinchcliffe
Dion Hinchcliffe
6 years
Announcing the Business Transformation 150 2019. An elite list of digital execs + leaders in the industry involved in #digitaltransformation . @rwang0 , myself, @constellationr team members, and #BT150 alumni curated: #cio #cmo #cdo
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@dhinchcliffe
Dion Hinchcliffe
7 years
Most views of #Industry40 are rather vague. However, this detailed breakdown is what orgs must be aiming for. #cio #cdo #AI #IoT #analytics
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@dhinchcliffe
Dion Hinchcliffe
6 years
A reference model for the Internet of Things. - Hardware and networking at the foundation. - #Apps , #analytics , #collaboration at the top. Soon #AI and #blockchain will transform even this view. #IoT #IIoT #industry40 #edgecomputing #cloud #5G #cto #cio #cdo #EntArch
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@dhinchcliffe
Dion Hinchcliffe
6 years
If You Think The Customer Journey Is Linear Or A Funnel, New Research Suggests Not Should not surprise anyone, but #customerexperience design should reflect better, be more adaptive and re-entrant. With @KimWhitler . #cmo #cx #crm #designthinking #sales
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@dhinchcliffe
Dion Hinchcliffe
6 years
Here are the top frameworks that I use in my #digitaltransformation advisory and #strategy efforts. From a recent request on the topic. Note the emphasis throughout on people, learning, and change. #Tech is a key plank too, but not hardest part at all. #ceo #cio #cdo #leadership
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@dhinchcliffe
Dion Hinchcliffe
6 years
Fascinating breakdown of popularity of various IT trends. Revealing what tops the list: - #EntArch - #Cloud - #Microservices - #DevOps - #Agile - #MachineLearning Architecture is the key to building + governing today’s dynamic IT landscapes. - #tech #EnSw #cio #cto #IoT #AI
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@dhinchcliffe
Dion Hinchcliffe
4 years
Received a fascinating overview of @ZohoWorkplace today. Provides a central hub for work, has numerous 3rd party app integrations, elegant #UX , plus powerful situational awareness and search capabilities that make it an strong platform for #remotework . @zoho #digitalworkplace
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@dhinchcliffe
Dion Hinchcliffe
7 years
The Modern Organization’s Hierarchy of Needs by @stephenwrks HT @jhonig1 #FutureOfWork #digitalworkplace #socbiz
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@dhinchcliffe
Dion Hinchcliffe
7 years
What skills do we need to cultivate for Workforce 2020? A breakdown by @wef . I'd add #digitalworkplace skills. #FutureOfWork HT @dchou1107
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@dhinchcliffe
Dion Hinchcliffe
4 years
Most enterprises spend 3.3% on IT for their entire business. But orgs undergoing major #digitaltransformation and/or have highly competitive #customerexperience environments spend over 2x as much. Key lesson: Most orgs underinvest in what will now drive their growth ( #tech .) #cio
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@dhinchcliffe
Dion Hinchcliffe
7 years
Speaking of Working Out Loud, perhaps the most fundamental #digitalworkplace skill, here's my latest view of core fundamentals. #WOL #ESN
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@dhinchcliffe
Dion Hinchcliffe
4 years
New Post: Why #Community Belongs at the Center of Today’s #RemoteWork Strategies Wherein I try to catch the world up on everything we've learned about effective digital #communication and #collaboration . #ESN #FutureOfWork #digitalworkplace #cio #chro
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@dhinchcliffe
Dion Hinchcliffe
6 years
New Post: The biggest insights + trends in #digitaltransformation for 2019 My take w/ lots here for discussion including: #Leadership , #GDPR , #comms , #learning , #datascience , #datastrategy , #technicaldebt , #cloud , #analytics , #cx , #emergingtech . #cio #ceo
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@dhinchcliffe
Dion Hinchcliffe
7 years
I'll be exploring a lot more this year the foundational platforms for #digitaltransformation . Here's what they entail... #cio #cdo #cmo
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@dhinchcliffe
Dion Hinchcliffe
5 years
New Post: Creating the Modern #DigitalWorkplace and #EmployeeExperience My latest take on how we should design + realize the modern digital experience for workers. Comments welcome! #FutureOfWork #AI #analytics #designthinking #intranet #ESN #cio #chro #hr
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@dhinchcliffe
Dion Hinchcliffe
6 years
What must you focus on through 2020 to deliver on the promise of #digital ? My new report + #AstroCharts for the #NewCSuite helps navigate the complex yet opportunity rich landscape. Download a complimentary copy: #digitaltransformation #cio #cdo #cmo #ceo
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@dhinchcliffe
Dion Hinchcliffe
6 years
Top strategies for: #EmployeeExperience #EmployeeEngagement #DigitalWorkplace - Compelling vision - Great #comms - Effective #hiring - Accountability that counts - #Innovation + continuous improvment - #Collaboration - Recognition - #Trust #ESN #hr #cio #chro #digitalworkplace
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@dhinchcliffe
Dion Hinchcliffe
7 years
These are the technologies that the enterprise must master now to thrive + grow in today’s world. #bigdata #AI #IoT #LeonardoLive #cio #cdo
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@dhinchcliffe
Dion Hinchcliffe
7 years
New Post: The enterprise technologies to watch in 2017 #cloud #IoT #AI #cx #blockchain #analytics #cio #cmo #cdo
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@dhinchcliffe
Dion Hinchcliffe
6 years
I’ll be updating my emerging enterprise #tech to watch list this month. Here are some supposedly far-future advances, some of which will come earlier than expected. @futurism #AI #HealthTech #Robots #Energy #UX #wearables #innovation HT @ipfconline1 #cio #cto
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@dhinchcliffe
Dion Hinchcliffe
6 years
The #digitaltransformation pyramid from bottom-up: - #culture and mindset - #digital competencies/skills - #governance - structure Note how people (culture/mindset) is the largest, most foundational element. And the part that most miss on. via @adlittle . #cio #ceo #changeagents
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@dhinchcliffe
Dion Hinchcliffe
4 years
Now to go much deeper: Here are the moving parts of a full strength digital #employeeexperience . It will take 5-10 years for orgs to organize around this. But it's inevitable all of this will be assembled more holistically: . #digitalworkplace #cio #chro
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@dhinchcliffe
Dion Hinchcliffe
4 years
New Post: Effective strategies and tools for #remotework during #coronavirus A guide for orgs large or small + how to make it a key opportunity to improve your #digitalworkplace + #employeeexperience . #SuddenlyRemote #COVID19 #FutureOfWork #cio #chro
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@dhinchcliffe
Dion Hinchcliffe
7 years
@abockelm One of my views of how the pyramid of traditional IT is becoming a network of emergent #collaboration . #cio #itsm #changeagents
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@dhinchcliffe
Dion Hinchcliffe
6 years
Tantalizing similarities between #DesignThinking and #MachineLearning . One is obsessed with human-centricity. The other on data-centricity. Both can learn from and reinforce each other. Which will be required to ensure advances like #AI have positive impact. HT @appwebtech
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@dhinchcliffe
Dion Hinchcliffe
6 years
#ChangeManagement : The Key to Successful #DigitalTransformation by @jdavidson 1) Prepare 2) Define Goals 3) Design Change 4) Create/Transform + Verify 5) Go To Market 6) Measure #cio #cdo #cmo #leadership #digitalbusiness #community #socbiz #cx
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@dhinchcliffe
Dion Hinchcliffe
5 years
Was just picked up by @rwang0 for a #CSuite digital strategy session we’re hosting today in #RedwoodCity . #digitaltransformation @constellationr #cio #cdo #cmo
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@dhinchcliffe
Dion Hinchcliffe
6 years
Integrated #customerexperience is the future, where each touchpoint knows about and responds to a customer contextually. The challenge + opportunity is in knitting together our functional, #data , #tech silos better than the competition. #digitaltransformation #cx #cio #cmo #cdo
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@dhinchcliffe
Dion Hinchcliffe
7 years
The #CEB emerging #tech enterprise roadmap. It's a #cloud -based world now. Let's build the future with it. #mobile #digitalworkplace #cio
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@dhinchcliffe
Dion Hinchcliffe
4 years
Most enterprises spend 3.3% on IT for their entire business. But orgs undergoing major #digitaltransformation and/or have highly competitive #customerexperience environments spend over 2x as much. Key lesson: Most orgs underinvest in what will now drive their growth ( #tech .) #cio
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@dhinchcliffe
Dion Hinchcliffe
7 years
" #Designthinking is not only creative problem solving, but even more about finding the right problem to solve." - @UXSamYen #LeonardoLive
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@dhinchcliffe
Dion Hinchcliffe
8 years
6 steps to building a strong foundation for #digitaltransformation . Then create new digital products/services. #cio
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@dhinchcliffe
Dion Hinchcliffe
4 years
Is #5G just faster #4G ? Not hardly, it also supports: - Ultra low energy, complexity, high density, reliability - Extreme network capacity + data rates - Deep location coverage - Strong #security - Low latency - Extreme movement - Deep awareness - Low cost #IoT - Control systems
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@dhinchcliffe
Dion Hinchcliffe
5 years
Just provided this blurb for my #DWE19 keynote: "It's not longer acceptable to simply dispense more workplace applications and hope for success. We must create better designed digital workplaces and employee experiences." #ESN #digitalworkplace #employeeexperience #cio #chro #hr
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@dhinchcliffe
Dion Hinchcliffe
6 years
New @mitsmr / @DeloitteDigital report on digital maturity has two key insights: - Decisions being pushed lower in org in the digitally mature (good) - Digital orgs feel the need to learn faster and more continuously (challenge + competitive opp) #cio #hr
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@dhinchcliffe
Dion Hinchcliffe
7 years
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@dhinchcliffe
Dion Hinchcliffe
7 years
User experience is so much more than user interface. In fact, when it comes to #tech , it's everything. #designthinking #ux #cx #cdo
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@dhinchcliffe
Dion Hinchcliffe
7 years
The #DigitalTransformation MaturityScape in @IDC 's IT Trends Report. Orgs go from resisting to transforming. #cio
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@dhinchcliffe
Dion Hinchcliffe
6 years
Cultivating #trust in #IoT devices + services will require significant measures. Chief among these is using #blockchain #tech to validate: - Product/device #identity (all elements) - Product/device interactions (all types) - Product/device transactions (all kinds) #cio #cdo #cto
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@dhinchcliffe
Dion Hinchcliffe
6 years
Digital Business Transformation in 2019 will consist of: - #customerexperience - digital ops/ #devops - #digitaltransformation platforms ( #PaaS ) + services - mass on-demand #personalization of products/services - continuous / #agile everything - #disruptive #tech : #blockchain #IoT
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@dhinchcliffe
Dion Hinchcliffe
8 years
Gartner's 2016 Hype Cycle has #machinelearning #blockchain at peak as truly immersive digital experiences mature #vr
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@dhinchcliffe
Dion Hinchcliffe
6 years
The largest challenges to #digitaltransformation in 2018: - Lack of expertise/ #talent - Existing #tech mismatched in capabilities + maturity - Insufficient #budget - Employee/ #culture pushback - Done in silos, not as org-wide strategy - Existing org structure #cio #cdo HT @Jabil
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@dhinchcliffe
Dion Hinchcliffe
7 years
Here's an interesting model for an employee-centric #digitalworkplace . Though to be truly oriented around workers, need to allow #BYOX .
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@dhinchcliffe
Dion Hinchcliffe
7 years
New Post: Who controls the #marketing tech stack in 2017: The #CIO or #CMO ? #martech #digitaltransformation
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@dhinchcliffe
Dion Hinchcliffe
4 years
#Cloud futures: @IBM to split into two companies by end of 2021 A “ #NewCo ” will get their low margin lines of business. #IBM will retain the high growth, high potential #cloud business. My take: A smart move by @ArvindKrishna that could revitalize them.
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@dhinchcliffe
Dion Hinchcliffe
6 years
A Modern Government Open #API Reference Model we co-created in the workshop I gave today at @TISTAtech for IT leaders at 3 federal agencies today in #Rockville . Good for commercial #APIs too! #microservices #opendata #analytics #appdev #security #cloud #govtech #cto #cio
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@dhinchcliffe
Dion Hinchcliffe
6 years
New Post: Why #Microservices Will Become a Core Business Strategy for Most Organizations Sure to spark discussion and debate. But for me the end state for the industry is pretty clear. #digitaltransformation #APIs #digitalbusiness #cio #cto #cdo #EntArch
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@dhinchcliffe
Dion Hinchcliffe
6 years
There are so many ways that #AI and #robotics #tech will aid humans: - Perception of the world - Cognitive tasks of every kind - Taking autonomous action - Proactive #analytics - Prescriptive processes #ML #machinelearning #datascience #RPA #deeplearning #NLP #cto #cio
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@dhinchcliffe
Dion Hinchcliffe
4 years
New Post: Who will win the epic battle for #onlinemeeting hegemony? The mass global shift to #remotework means the online meeting has become where 100s of millions of workers now live today. How the space shapes up + where it's going. #digitalworkplace
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@dhinchcliffe
Dion Hinchcliffe
6 years
What is one of the largest companies in the world doing with #digitalworkplace ? I had a great chat today with @Accenture #CIO @andrewxwilson about his work to create a seamless + integrated worker experience for the most important 100 workplace "moments." More soon on @ZDNet . #wx
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@dhinchcliffe
Dion Hinchcliffe
7 years
An interesting role-based framework for #digitaltransformation . In the end, not quite enough bottom-up or outside-in #innovation . #cio #cdo
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@dhinchcliffe
Dion Hinchcliffe
4 years
Not much of a surprise: Successful #AI implementations have much in common with successful #digitaltransformation and #analytics initiatives. #cio #cdo @McKinsey #culture #datascience #ecosystems
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@dhinchcliffe
Dion Hinchcliffe
6 years
About 5,000 #AI startups have launched since 2014. They’ve attracted $40 billion from #VC and top #tech firms so far. Many will shake out, and some will be incorporated into existing firms. And a very few will be the next @Google / @Amazon . #ML #startups
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@dhinchcliffe
Dion Hinchcliffe
4 years
New Post: How Work Will Evolve in a Digital #PostPandemic Society My thoughts on the urgency of major shifts + adaptations in how we work together today. It's a historic opportunity. #FutureOfWork #RemoteWork #ESN #community #collaboration #cio #chro
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@dhinchcliffe
Dion Hinchcliffe
4 years
New Post: Reimagining the Post-2020 #EmployeeExperience As we get ready to potentially #ReturnToWork , we have a historic opportunity to deliver on the #FutureOfWork . I urge you not to miss it. #cio #chro #hr #digitalworkplace #postpandemic #COVID19
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@dhinchcliffe
Dion Hinchcliffe
1 year
#AI Tools for Innovators Our lives are about to be greatly accelerated, assisted, augmented, and transformed by AI. #FutureOfWork #GenerativeAI #LLMs #innovation
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@dhinchcliffe
Dion Hinchcliffe
8 years
The digital activities that drive most value prioritized very differently by sector #cio #cdo #digitaltransformation
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@dhinchcliffe
Dion Hinchcliffe
3 years
Also clear #MSFTViva a repositioning of existing services: Viva Connections = #SharePoint Home Sites Viva Topics = #ProjectCortex Viva Learnings = @LinkedIn #Learnings Viva Insights = @Microsoft Productivity Score All wrapped in #Teams . Goal: More seamless #employeeexperience .
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@dhinchcliffe
Dion Hinchcliffe
7 years
The most important #digital initiatives in orgs in 2017? 1) Product/service #innovation 2) #Tech platform + #integration 3) Ops 4) #Cx #cio
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@dhinchcliffe
Dion Hinchcliffe
9 years
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@dhinchcliffe
Dion Hinchcliffe
7 years
A good example of a digital operating model emphasizing decentralized #collaboration . #digitaltransformation #cio
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@dhinchcliffe
Dion Hinchcliffe
10 years
The social graph structures of coordinators, gatekeepers, team players, superconnectors. Via @gramleth #socbiz http://t.co/qMPWEbfm0r
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@dhinchcliffe
Dion Hinchcliffe
9 years
The #blockchain is perhaps the most disruptive #tech idea this half decade. My take: http://t.co/DEwvHRu1s8
@Ry_eli5
caravan.btc
9 years
IBM Developing Blockchain Without Bitcoin for Record-Keeping and Smart Contracts via @BitcoinMagazine
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@dhinchcliffe
Dion Hinchcliffe
4 years
Organizations are in the middle of becoming: - #Tech companies - Experience-driven - #Digital businesses - Continually evolving/renewing - Customer + data-centric - #Ecosystems - #Cloud -first - Decentralized #digitaltransformation #cio #cdo #innovation #devops #disruption
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@dhinchcliffe
Dion Hinchcliffe
4 years
Most enterprises spend 3.3% on IT for their entire business. But orgs undergoing major #digitaltransformation and/or have highly competitive #customerexperience environments spend over 2x as much. Key lesson: Most orgs underinvest in what will now drive their growth ( #tech .) #cio
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@dhinchcliffe
Dion Hinchcliffe
8 years
New Post: Using Online #Community for #DigitalTransformation Peer production is remaking how we change too. #cio
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@dhinchcliffe
Dion Hinchcliffe
7 years
The Emotional Cycle of #Digital Interactivity. Why #designthinking , #customerjourney , #emotionalintelligence part of #cx + #dx today. #cmo
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@dhinchcliffe
Dion Hinchcliffe
7 years
A sobering map of how #marketing #tech is undergoing a genuine Cambrian exploration right now. @chiefmartec #cmo #analytics #cem #martech
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@dhinchcliffe
Dion Hinchcliffe
6 years
Congrats to @sfiscience 's Prof. Geoffrey West for winning @LosAlamosNatLab 's highest honor, the Los Alamos Medal. His work on scaling theory including identifying its principles in adaptive systems are key to understanding today’s #ecosystems of all kinds:
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@dhinchcliffe
Dion Hinchcliffe
7 years
22 Experts Predict How #ArtificialIntelligence Will Impact the Enterprise #AI #cognitive #cio Some great ideas here.
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@dhinchcliffe
Dion Hinchcliffe
6 years
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@dhinchcliffe
Dion Hinchcliffe
7 years
Advance Teaser: My latest #CXO take on digital business today, w/ #IoT , #AI , community, #ecosystem , #analytics , #cem , #CXO #leadership , etc.
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@dhinchcliffe
Dion Hinchcliffe
7 years
Most underinvesting for #digitaltransformation : Tech firms spend 2x as much as the cross industry average on IT #cio
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@dhinchcliffe
Dion Hinchcliffe
4 years
My most up-to-date definition of #digitaltransformation emphasizes going well beyond #automation to the fundamental re-invention of disruptive new products and services connected to the digital realm, using new #businessmodels . #innovation #disruption #ceo #cio #cdo
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@dhinchcliffe
Dion Hinchcliffe
8 years
Time to update my high-level architecture of a social business view. What to change? #socbiz #dx #ESN #cmgr #bigdata
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@dhinchcliffe
Dion Hinchcliffe
6 years
What are the core digital #KPIs that CXOs should use today? I'm asked this regularly. Many frameworks do exist, but many lack specific measures. So here's a shortlist I've assembled for discussion. Comments quite welcome. #ceo #cio #cdo #cmo #cco #cx #digitaltransformation #data
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@dhinchcliffe
Dion Hinchcliffe
4 years
The 2020 IT investment profile: - #Cybersecurity - #Bigdata / #analytics - #Multicloud - #AI / #ML - #IoT - #Blockchain - #API monetization - #StreamingData - #VR / #AR - #Microservices - #Bots - Voice - #BaaS - Streaming events - #CI / #CD From @MuleSoft 's Connectivity Benchmark #CIO
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@dhinchcliffe
Dion Hinchcliffe
8 years
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@dhinchcliffe
Dion Hinchcliffe
5 years
Everyone Wants To Innovate, But No One Wants To Change #digitaltransformation #innovation
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Dion Hinchcliffe
8 years
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@dhinchcliffe
Dion Hinchcliffe
6 years
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@dhinchcliffe
Dion Hinchcliffe
6 years
New Post: The Digital Power Values for The #NewCSuite An updated view of the mindset of the digitally effective #ceo , #cio , #cmo , #cdo , and #cco . Any #cxo . #digitaltransformation #leadership #designthinking #cx #analytics #bigdata @constellationr @rwang0
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@dhinchcliffe
Dion Hinchcliffe
5 years
Half of orgs have stalled #digitaltransformation , study finds - 64% say legacy systems / processes top issue - 62% failed to document + share DT plan - 39% didn't create needed 'culture of change' - 15% want to, but can't get started #cio @HealthITNews
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