Executive editor of
@RetailWeek
. Great Ayton and Harringay enthusiast. Most tweets will be about retail but this is a personal feed so all views my own etc
M&S is awarding frontline stores and supply chain staff an additional 15% pay in recognition for their work during coronavirus outbreak. Furloughed staff - voluntary at present - will get full pay.
Some god news for British fishing. Morrisons has bought Cornish fish and shellfish supplier Falfish - and becomes first supermarket to own its own trawler - the Jacqui A
Greggs opens 30th outlet store today, in Newham, east London. Must admit I didn't know they had any, but they've existed since 1972 'to support socially deprived areas and redistribute unsold food items'. In 2021, they sold 1.1m sweet products, 1.1m sarnies and 1m savoury items.
Quote of the week? Primark parent ABF’s CEO George Weston on coronavirus impact: ‘In time we can rebuild the profits. We can’t replace the people we lose.’
Nipped to Tesco Express. A few people in front of me eagerly chatted to the cashiers, who chatted back. Had impression checkout staff were the only people those customers had talked to this weekend. I happily pay a bricks-and-mortar premium for that contribution to society.
Morrisons is paying staff a special 12-month 'thank you bonus' for sterling work during coronavirus outbreak. Full time staff will be entitled to £1,050 vs £350 average last year. Another retailer doing the right thing.
New king Charles III visited Morrisons' HQ today to meet people from Morrisons Farming, Community, Sustainability and Apprenticeship programmes and farmers from Prince’s Countryside Fund, which is supported by Morrisons.
Morrisons has upped production of food parcels for vulnerable and self-isolating from 10,000 to more than 100,000 in response to coronavirus emergency.
@DavidLammy
Can we sort out knife crime in Haringey please? In the last year there’s been so much of it and neither you nor anyone else seems especially bothered. Imho it should be your number 1 priority.
Asda has launched a ‘volunteer shopping card’ enabling friends, relatives etc of people who have to say at home during coroanvirus to shop on their behalf. Can be topped up with credit online.
What is actually happening in retail? You have old companies hitting the buffers, newer ones doing no better. Shops up and down, online growth up and down. Confusing data from all quarters. I don’t know - but will try and find out. Task for next week. It will be a killer article.
Good idea to reduce food waste. At the end of each day, M&S takes unsold baguettes and turns them into frozen garlic bread. That's done in 253 stores at present and will be rolled out to another 125 next month. So far 2.1m have been sold
The pile-on on pubs is getting on my nerves. Nobody who doesn’t want to need go anywhere near, almost nobody will get hammered, and hooray for a tentative step towards normality.
Helped out my parents when they went to get vaccinated today. They were full of praise for how efficiently it was run and how nice everyone was. 👏 Light at the end of the tunnel.
British retail is desperately trying to find models that work. Depressing that so many people only criticise. Constructive criticism is vital, but let’s not forget the ‘constructive’ bit. Easy to throw stones, harder to sustain businesses and safeguard jobs.
More I think about it, more I think it would be great to use shops as polling stations in December. Doesn’t disrupt nativity plays - seemingly politicians’ priority number 1 after pesky business of getting elected - and may boost retail footfall while enabling people’s civic duty
Time to clock off. Long week - and I’m only writing about it. To all working in retail over what may be another difficult weekend, hope it goes ok. Lots of people recognise you’re doing a great job in hardest of circumstances.
If all goes to plan, a bit of a life change planned when I split my time between
#townandcountry
. I’ll live here part of week and in London the rest.
#bestcounty
#bestcity
Big move. John Lewis suspending click and collect. Says in recognition of 'the increased need to remove reasons for non-essential travel during the current lockdown, to help encourage the public to stay at home'.
M&S has started selling food boxes online today 'to help customers get the products they need and support those who aren’t able to easily visit stores during this unprecedented time'. It's also using its Sparks loyalty data to enable priority access for those over 70.
Morrsons CEO David Potts: 'Morrisons key workers have played a vital role during the pandemic, especially [for ]the most vulnerable... I am delighted we are recognising their contribution by becoming the first supermarket to pay a minimum of £10 an hour to all store colleagues.'
Nice from Morrisons. From Monday all teachers and school staff - inc caretakers, dinner ladies etc - entitled to 10% off their shopping. Lasts until after Christmas and is 'a thank you for those 'looking after the nation’s children and supporting them through the pandemic'.
Making fast food even faster: McDonald's has opened a pilot 'to go' store on Fleet St. No seating, reduced menu, takeaway only with focus on speed of service. Time is the new money.
Sainsbury’s is to pay small suppliers immediately to smooth coronavirus impact. About 1,500 small businesses with T/O of less than£100,000k will benefit...
The Co-op has done a good job of bringing rarefied COP26 meeting down to earth with this in-store campaign suggesting practical changes customers can make to shopping and consumption habits.
Had a vg Indian meal in Kings Cross. I noticed a few times they took packages of food to the door and gave them to people who didn’t look like couriers. Turns out they give 20-25 meals away to homeless every night - and even know who’s vegetarian or not. Will go back. ✔️
Primark is donating 74,000 everyday products such as underwear and towels for specially made up care packs donated to NHS Nightingale in London. Globally Primark is donating 400,000 such items in the markets where it trades, inc Ireland and US, to help out during corinavirus.
This is a new one, and a nice idea. Morrisons is giving the 2,700 farmers who supply it a 5% discount until mid-July 'to say thank you for feeding the nation'.
Julian Richer, described by Asda saviour and M&S chair Archie Norman as ‘one of the greatest entrepreneurs we have’, is spot-on: ‘You can’t get your staff to give great customer service if they think you’re just a greedy bastard.’
Julian Richer is the recipient of the AlixPartners Outstanding Contribution to Retail. His revolutionary, staff-centric approach to retail has enabled his business to thrive and helped transform some of the biggest names in the industry.
#RWAwards2019
This is great. Cover of new edition of British Vogue features key workers. Here's Waitrose shopfloor employee Anisa Omar, photographed by Jamie Hawkesworth. 👏
Perhaps the big picture on House of Fraser is being missed. It’s not that Mike Ashley hasn’t paid House of Fraser suppliers, it’s the fact that under its former owner HoF racked up debts of £1bn - what new owner would pick that up?
M&S, which is opening longer in run-up to Christmas, has decided to lose on Boxing Day. CEO Steve Rowe says: 'This is a big decision, but it is absolutely the right one given the incredible effort everyone has made in the most challenging of circumstances.'
Grocer
@sainsburys
is opening a pop-up ‘giving store’, where you pay a fiver to get in but 'leave empty-handed'. Using pre-paid tokens you can 'buy' things like non-perishable food and toiletries and toys which are donated to people in need.
#seasonofgoodwill
Imho self-service tills are a heap of rubbish. I get that for retailers they are supposedly more efficient but are they? When you watch them in action, ffs. More time spent on sorting out all the associated problems than serving any customers.
Went to town today. Not a soul to be seen on the train down. When I got there, quite a few wasters in London weren’t wearing masks - all in twos and threes so doubt they were exempt. Tossers.
Btw, if you happen to be in Oxford St after dark, you can see the names of everybody who works in John Lewis Oxford St lit up on the front of the building as part of emphasis on people/partners making the difference.
Against the grain in the current climate: comic book and gaming specialist Geek Retreat intends to open 100 high street stores over the next two years. It has 14 at present.
Good initiative from Asda. It's investing £2m alongside Dell to provide 7,000 laptops to schools to help children at risk of falling behind in their education because they don't have the tech to take part in online lessons during lockdown.
Column by me. The crisis should be a cue for fundamental overhaul. Let’s finally pedestrianise it. And why not make the rooftops destinations with terrace cafes etc?
Dunelm CEO Nick Wilkinson is voluntarily giving up 90% of his salary during coronavirus outbreak. The retailer has reopened its website after getting expert advice on ensuring health and safety.
Hmm. I believe over that time it also paid c£200m in wages. Four times what it took for itself. Clearly, absolutely villainous. Those bastards, paying people money, preserving jobs...
The vulture fund that owns HMV took almost £50m in fees out of the music retailer during its 5yr ownership, while HMV paid no corporation tax. 2,200 staff face the loss of their jobs. The cost of any statutory redundancy payments will be borne by taxpayers
Not everyone is shutting shops. Screwfix aims to open more than 50 this year - 40 of them in the UK, the rest in Ireland - creating around 600 jobs altogether.
M&S has launched an official alumni network for former staff. Smart idea to draw on good will and knowledge of ex-employees to contribute to the business...
Stark facts from Shoe Zone: 'Over past 10 years rates paid as a proportion of our rent has increased from 26.4% in 2009 to 54.3% in 2019. Despite rationalising our store estate, the value of rates paid has increased by £700k despite having 38% fewer stores and 30% lower sales.'
On subject of masks, some of the most vociferous objections and vows 'never to go shopping again' seem to be from people who hardly strike me as shopaholics, or even as people who would know where the milk is in Tesco.
Tesco has announced a £30m coronavirus community support package. Includes extra £15m of donations to food banks, £2m to Red Cross and £1m for local causes to go through stores.
Watching
@SkyNews
. Tells you everything you need to know about Parliament’s attitude to retail that
@nigelmp
says he doesn’t want December election to disrupt nativity plays. But as for trading for retailers, biggest private sector employer, no mention.
30 years ago this week Kylie was number 1... and
@RetailWeek
launched.
@IanMcGarrigle1
, who now runs
@WorldRetail
had the front page story along with the legendary Patience Wheatcroft.
Gobsmacked by the responses to Deirdre’s tweet. The sense of entitlement and lack of consideration for readers looking for an independent take is breathtakingly arrogant.
#iagreewithDeirdre
I have had two PRs emailing me Today asking for a hyperlink to their company’s website in articles I have written.I wish this intensely annoying trend in [generally consumer] pr would STOP.Isnt it enough the company is mentioned without trying to wangle free advertising too.Grrr
Significant from John Lewis: 'Before the crisis we believed that shops contributed around £6 of every £10 spent online. We now think that figure is, on average, around £3. This has the effect of reducing the book value of John Lewis shops by about £470m.'
Sometimes I get really f***ing angry at quality of comment on Twitter. Endless sourness, whining and oneupmanship. However it’s redeemed by optimism, enthusiasm and engagement - often from people who don’t have zillions of followers but are just interested in life and ‘stuff’.
Booked hotel for my next London trip. Got message asking if I wanted rose petals in a heart shape on bed and champagne/chocolates. Since it’s a work trip (‘purpose’ of travel an obligatory bit of booking) and a single room I very much doubt it.