Little One is ok, nothing serious but worth checking so we could get some advice. It’s exhausting constantly dealing with this in the NHS. If you work in healthcare have conversations with your security teams & educate them about assistance dogs.

As a mother with an ill child I should not have to also deal with the additional fear & stress of an access refusal because of my guide dog. The law has existed for over 25 years. There is no excuse for staff, including third party contractors, in a public service to be unaware.

@BlondeHistorian @GuideDogAva Please make a complaint to the organisation - a good organisation will appreciate the opportunity to learn from your poor experience

@thomson_lorne @GuideDogAva The “organisation” is the NHS. They should already know the law. It’s 25 years old. Happy for you to do the hours of complaint admin for me

@BlondeHistorian @GuideDogAva Not sure if I misunderstood something? Did he know it was a service dog? Maybe he didn’t see it. I would welcome him stopping one to many dogs than letting everyone in into these hygiene area.

@eizodell @GuideDogAva Ava wears a huge sign and multiple labels stating she is a guide dog

@BlondeHistorian @GuideDogAva Please report it. It needs documenting. Staff member needs retraining

@Corvid189592286 @GuideDogAva Thanks for volunteering to do the admin

@BlondeHistorian @driverbod125 @GuideDogAva So sorry that you had to experience this! Completely unacceptable from a Trust Prospective. Got to wonder what the Security Team Member’s instructions were for him to give such a response! Reeducation time.

@BlondeHistorian @GuideDogAva I had this same experience about 5 or 6 years ago with my service dog. 🫠 Hope one day things change and people become more knowledgeable - especially healthcare workers & security guards

@BlondeHistorian @GuideDogAva Once I went in for a surgery with my service dog, Bella. They separated us at the reception check-in and of course I rapidly deteriorated. I was unable to speak or advocate for myself at all during the ordeal, just hyperventilating and crying. It was a desperate few minutes,…

@BlondeHistorian @GuideDogAva I’m so sorry. Glad you had people backing you up which as you know is rare. DM me if you need a place to vent.

@BlondeHistorian @GuideDogAva Happy that baby is alright, as if it isn’t exhausting, already being blind and independent there is so much interference✊🏽

@BlondeHistorian @GuideDogAva I'm so very glad you were supported and very angry that you had to be!

@BlondeHistorian @GuideDogAva I’m sorry this happened but glad that members of the public knew the rules and supported you. Also glad that your Little One is ok.

@BlondeHistorian @GuideDogAva It's just constant isn't it? Hope little one is on the mend soon xx

@BlondeHistorian @GuideDogAva Sorry that you had to go through that. So not acceptable. I hope that little one is better soon.

@BlondeHistorian @GuideDogAva I'm so sorry you had to go through that, utterly disgusting behaviour from the security guard! I hope the little one gets better soon ❤️ sending you positive vibes

@BlondeHistorian @GuideDogAva Hmm….😡

@BlondeHistorian @GuideDogAva Hope your sweet baby is feeling better soon. The security guard desperately needs appropriate training. I’m so sorry this happened to you.