ZebPay support Profile Banner
ZebPay support Profile
ZebPay support

@zebpaysupport

13,370
Followers
12
Following
99
Media
38,912
Statuses

Official ZebPay support. We will never ask you to DM us, transfer funds to any address or share personal details except via a support ticket on

India
Joined November 2016
Don't wanna be here? Send us removal request.
@zebpaysupport
ZebPay support
6 years
Unable to see Ripple (XRP) option. Follow steps shown in this link
Tweet media one
71
44
182
@zebpaysupport
ZebPay support
6 years
Ripple send or receive address not working? Follow this link to understand sending and receiving process.
68
28
83
@zebpaysupport
ZebPay support
6 years
#zebpayupdate For all IMPS payments, you will need to submit payment reference number and attach a screenshot of payment reference number from your bank statement. This is mandatory for IMPS payments. For more details, please check
15
6
66
@zebpaysupport
ZebPay support
6 years
In view of financial year ending and bank holidays, deposit orders placed via NEFT/RTGS and withdrawal orders will be processed tomorrow. It is advised to place deposit order via IMPS for instant credit of funds. We appreciate your co-operation and understanding in this regard.
7
6
66
@zebpaysupport
ZebPay support
6 years
Important Please refer this article before sending or receiving ether.
45
14
48
@zebpaysupport
ZebPay support
6 years
Read this support article if you are not able to see GNT option in your Zebpay app
24
11
52
@zebpaysupport
ZebPay support
6 years
Due to a technical issue, you will be able to trade ETH in next one hour. We are working to resolve this at the earliest.
33
8
44
@zebpaysupport
ZebPay support
3 years
To protect you against fake support handles, we will temporarily stop replying on social media. The fastest way to get a resolution is via support ticket. Please do not send personal info on social media. We will resolve EVERY ticket, but due to record volume it may take time.
320
18
38
@zebpaysupport
ZebPay support
6 years
Deposit Update: You will not be able to place a deposit order via PayU option from 4pm to 6pm today. Normal transfer option will be functional. PayU will continue to work normally after 6pm today. We regret the inconvenience. Thank you for your patience.
7
5
36
@zebpaysupport
ZebPay support
6 years
Read this support article to learn about ERC20 tokens
6
10
36
@zebpaysupport
ZebPay support
6 years
It is advised to check the minimum and maximum limits before placing a deposit order. For normal transfer, the minimum amount to place a deposit order is Rs 10,000. Refer all deposit and withdrawal limits here
13
5
36
@zebpaysupport
ZebPay support
2 years
@123RANGEROVER @zebpay Hey, thanks for your feedback. We will definitely take a note of this and check on ways to add the token if possible!
20
17
33
@zebpaysupport
ZebPay support
6 years
Always check the supported banks mentioned in this article before depositing funds through normal transfer
8
3
31
@zebpaysupport
ZebPay support
6 years
This is the official @zebpay support account. Tweet us at @ZebpaySupport for your support related queries. For FAQ's, visit
123
2
27
@zebpaysupport
ZebPay support
6 years
Zebpay Announcement: Your Rupee Withdrawals Could Stop
Tweet media one
28
11
29
@zebpaysupport
ZebPay support
6 years
@vonyitomi Please note, our technical team is working on it. Please be rest assured we will surely notify all our user's if we introduce this functionality in Zebpay. Stay tuned! Thank you.
4
9
24
@zebpaysupport
ZebPay support
6 years
INR deposits and withdrawals have been paused in the Zebpay app until banks allow us again. But please note: (i) Coin / Token deposits and withdrawals are ON (ii) crypto-rupee and crypto-crypto pair trading is ON
7
9
30
@zebpaysupport
ZebPay support
6 years
Do check your app for supported banks in payment gateway deposit option.
12
12
26
@zebpaysupport
ZebPay support
6 years
Read this support article if you are not able to see REP option
3
3
27
@zebpaysupport
ZebPay support
6 years
#3yearsofzebpay A big thank you to all our users for continued support and trust in making Zebpay the most trusted cryptocurrency exchange. It truly has been a memorable and inspiring journey in spreading bitcoin and crypto love in India. Here's to many more! Keep Zebbing.
Tweet media one
7
3
26
@zebpaysupport
ZebPay support
2 years
Scam alert⚠️ Do not communicate with such scam pages or any account claiming to be ZebPay. Please be aware of fake social media pages and report them immediately. We will never ask you to DM us or ask you to transfer any funds to any address. Stay alert, stay safe!
Tweet media one
69
5
23
@zebpaysupport
ZebPay support
1 year
🚨Safety alert🚨 Please do not communicate with such scam pages or any account claiming to be ZebPay. Please report them immediately. We will never ask you for any personal details on any social media channel. We will never DM you or ask you to transfer any funds to any address.
Tweet media one
15
5
17
@zebpaysupport
ZebPay support
1 year
As you are aware from our in-app messages, we are temporarily unable to process INR withdrawals due to unforeseen issues with our banking channels. Deposits, along with all other services (Quick trade, Exchange, Crypto Withdrawals and Lending) continue to function normally. (1/3)
207
7
15
@zebpaysupport
ZebPay support
5 years
Zebpay Knowledge Base is here to help you with FAQs. Please feel free to raise a ticket for requests, concerns or suggestions. Zebpay Customers must raise a ticket, as we cannot respond over DMs for user-privacy reasons. Link for both ⬇
98
5
16
@zebpaysupport
ZebPay support
6 years
Our bank accounts have been updated. Please always ensure that you make Rs deposit only to our updated bank accounts.
8
2
14
@zebpaysupport
ZebPay support
6 years
Update: The minimum trade amount is now Rs. 100 and the minimum INR withdrawal amount is Rs. 25. Know more:
Tweet media one
3
1
15
@zebpaysupport
ZebPay support
6 years
Dear User, Today we are disabling the rupee deposit and withdrawal options on the Zebpay app. This is being done in light of the bank account closures as per the RBI guideline. More details here:
Tweet media one
12
4
15
@zebpaysupport
ZebPay support
5 years
Zebpay users holding #Aeternity and #Zilliqa ERC20 tokens in their Zebpay wallet must withdraw their tokens from Zebpay. Learn more about the token swap in our official notification: $AE $ZIL
7
4
13
@zebpaysupport
ZebPay support
6 years
We are stopping our exchange. At 4 PM today, we will cancel unexecuted orders & credit your coins to your Zebpay wallet. No new orders will be accepted. The Zebpay wallet will work even after the exchange stops. Read more:
Tweet media one
23
3
14
@zebpaysupport
ZebPay support
2 years
The deposit issue is now resolved. Thank you for your patience and cooperation.
1
1
15
@zebpaysupport
ZebPay support
6 years
Follow this article if you sent the wrong cryptocurrency to a given address
1
4
13
@zebpaysupport
ZebPay support
6 years
Augur (REP) deposits and withdrawals resume. You can now send and receive Augur (REP) on Zebpay exchange. Read More
1
0
14
@zebpaysupport
ZebPay support
6 years
Support center's new look. Do check out and share your feedback!
7
1
10
@zebpaysupport
ZebPay support
6 years
@thsthatandthemb Please note, you can send any crypto currency which is supported by Zebpay to anywhere to the globe from Zebpay wallet. Please make sure you need to enter correct receiving address. Thank you.
0
0
11
@zebpaysupport
ZebPay support
11 months
@nanye_eth We request you to not use profanity in the future as it is not going to help us, help you. The fee you are referring to is a one-time fee and only applicable if you wish to upgrade your KYC level from 1 to 2. There is no additional fee for further upgrades from levels 2 to 3
24
0
10
@zebpaysupport
ZebPay support
2 years
@123RANGEROVER @zebpay @protobind @ABitgert @Brisecommunity Hey, we appreciate your valuable feedback. We will surely check on ways to implement this if possible.
5
4
10
@zebpaysupport
ZebPay support
1 year
This is fixed!!😇
0
0
7
@zebpaysupport
ZebPay support
11 months
This charge is to cover the costs associated with the human efforts, infrastructure maintenance and added security measures required to provide you with the upgraded features and services.
7
0
10
@zebpaysupport
ZebPay support
3 years
@IrishHoge @bitcablenews We appreciate your suggestion. We will definitely convey this to our team.
2
3
10
@zebpaysupport
ZebPay support
6 years
If you get an error while sending a cryptocurrency, follow steps in the link
3
0
8
@zebpaysupport
ZebPay support
1 year
@zebpaysupport
ZebPay support
1 year
@kavita899 We are reviewing your account further with the documents shared with us. We will get back to you at the earliest with an update on the same. The same has been conveyed on the ticket as well as on TG. Your funds are safe
2
1
5
8
5
12
@zebpaysupport
ZebPay support
1 year
A fake URL (screenshot attached), circulated by a fake Telegram channel, by words and pictorial representations, indicates that it belongs to @zebpay . We at ZebPay do not have any association, affiliation or arrangement with the said URL. Users are requested to not engage with it
Tweet media one
8
3
5
@zebpaysupport
ZebPay support
5 years
Please note: all exchange facilities on Zebpay will experience 30 minutes of down time from 3:00 AM to 3:30 AM UTC 5th Apr 2019 (Friday), for regular system maintenance.
6
2
7
@zebpaysupport
ZebPay support
1 year
🚨Safety alert🚨 This account doesn't belong to us. Please do not communicate with such scam pages or any account claiming to be ZebPay. All our giveaways/airdrop distribution will only be announced on our website or via our official communication handle that is @zebpay
Tweet media one
14
0
7
@zebpaysupport
ZebPay support
1 year
A fake URL (screenshot attached), circulated by a fake Telegram channel, by words and pictorial representations, indicates that it belongs to @zebpay . We at ZebPay do not have any association, affiliation or arrangement with the said URL. Users are requested to not engage with it
Tweet media one
20
1
8
@zebpaysupport
ZebPay support
6 years
Due to scheduled maintenance for 30 minutes today i.e. 27th June 2018, 8:30 PM IST to 9:00 PM IST, trading will NOT be operational. You will be able to send/receive cryptocurrencies and deposit/withdraw INR. We regret the inconvenience. Thank you for your patience.
3
0
10
@zebpaysupport
ZebPay support
3 years
@bitcablenews For each pair we add, we make sure we can provide proper liquidity and a robust trading environment. For that reason, we can't promise that every popular coin will be available on ZebPay. We will announce new pairs in the app as we add them.
2
4
11
@zebpaysupport
ZebPay support
6 years
@CNBCTV18News We request you to go through below mentioned link to get more information regarding to your concern: . Thank you.
1
4
11
@zebpaysupport
ZebPay support
2 years
We are currently facing app issues where the orders are not getting cancelled. Be assured, we are aware of this issue and are working to fix this on priority. It will be resolved shortly. We regret the inconvenience
6
1
9
@zebpaysupport
ZebPay support
6 years
Update on Zebpay's Support for TRON Mainnet Swap: All TRON withdrawals will be suspended from 21st June and deposits will be suspended from 23rd June. You will be able to trade TRON in INR and supported crypto-to-crypto pair. Read complete update here:
1
2
7
@zebpaysupport
ZebPay support
1 year
🚨Safety alert🚨 We do not have any such giveaway. Please do not communicate with such scam pages or any account claiming to be ZebPay. All our giveaways will only be announced on our website or via our official communication handle that is @zebpay
Tweet media one
9
0
7
@zebpaysupport
ZebPay support
6 years
@blanketfight11 INR withdrawals have been paused in the Zebpay app until banks allow us again. If you wish you to withdraw your INR amount from Zebpay wallet, then you have to transfer cryptocurrency to any wallet which supports withdraw feature. Thank you
2
0
9
@zebpaysupport
ZebPay support
5 years
Stay alert about fake text messages, emails or social media accounts that claim to be @Zebpay and carry similar branding. Help us take action and keep the crypto-world safe by raising a ticket: . Visit our website to know more:
6
2
8
@zebpaysupport
ZebPay support
6 years
@himanshuanshu95 Dear User Thank you for writing to us. As of now, we have introduced Bitcoin Cash, Litecoin and Ripple. We are going to introduce Etherium very soon. Stay tuned! Thank you.
0
0
9
@zebpaysupport
ZebPay support
6 years
4
3
6
@zebpaysupport
ZebPay support
2 years
📢 (1/2) Hi All! Please be informed, ZebPay has not entered into any arrangement with KoinX as claimed by KoinX. We do not recommend you to share any information/data with KoinX on the basis of the information being communicated by them without our consent.
5
1
6
@zebpaysupport
ZebPay support
4 years
@Rahulgupta1227 Hi, we're sorry for the inconvenience. For us to understand and resolve the issue, please share more information about it through the ticket at and we’ll have this resolved for you.
26
2
7
@zebpaysupport
ZebPay support
2 years
We are currently facing a delay with "instant deposit" and working with our banking partner to fix this on priority. We regret the inconvenience caused.
2
3
8
@zebpaysupport
ZebPay support
1 year
Hi everyone, We are facing a delay with our XRP and ETH withdrawals. Please be assured that this is at the top of our priority list and should be fixed within 12-24 hrs. Your cooperation is highly appreciated.
11
1
6
@zebpaysupport
ZebPay support
3 years
@apexthetoken @zubin_madon Hi, that's a great suggestion! We will definitely convey this to our team.
1
0
8
@zebpaysupport
ZebPay support
2 years
Cloudflare is having outage at the moment which may cause issues within the app. We apologise for any inconvenience you may experience.
16
2
8
@zebpaysupport
ZebPay support
2 years
Hi everyone, We are currently facing issues with "instant deposit" and working with our banking partner to fix this on priority. All deposits made today and during the weekend are expected to be credited on the next working day. We regret the inconvenience caused.
13
1
8
@zebpaysupport
ZebPay support
4 years
@Assshaikhh We request you not to respond to fraudulent Twitter handles. Our official Twitter handles are @zebpay and @zebpaysupport . For further assistance, please raise a ticket on with your query and we'll be happy to assist you.
1
2
7
@zebpaysupport
ZebPay support
2 years
Hi Everyone, We are facing a delay with our XRP withdrawals. Please be assured that this is on top of our priority list. We will share an update on this thread as soon as the issue is fixed. Your cooperation is highly appreciated in the meantime.
2
2
7
@zebpaysupport
ZebPay support
2 years
Hi everyone, We have temporarily disabled BUSD withdrawals. All pending transactions will be refunded within 24 hours. We regret the inconvenience caused.
5
2
6
@zebpaysupport
ZebPay support
6 years
How to deposit funds in your Zebpay Rs account via UPI using PhonePe
1
1
6
@zebpaysupport
ZebPay support
1 year
🚨Safety alert🚨 Please be aware of such fake emails (screenshot attached). We will never ask you to transfer any funds to any account/address. Our official email id will always have "" as the domain name. Stay safe. Stay alert.
Tweet media one
6
0
6
@zebpaysupport
ZebPay support
6 years
@Helloshanugupta We are supporting BTC, BCH and LTC. We will inform users once we start trading in ripple and other currencies. Thank you for your interest and support.
1
1
8
@zebpaysupport
ZebPay support
1 year
Hi everyone, we have a scheduled maintenance.
Tweet media one
19
0
5
@zebpaysupport
ZebPay support
6 years
All pending orders on or before 17th May 2018 will be canceled by system tonight, 14th June 2018, 12:00 AM. Once the order will be canceled, the respective balance will be credited back to you.
1
1
6
@zebpaysupport
ZebPay support
6 years
@alok9811 Dear Alok, Rest assured our operation related to transactions are running perfectly fine if there are any update regards to legality we will surely update our user by email. Thank you.
2
2
7
@zebpaysupport
ZebPay support
2 years
Hi everyone, the OTP issue is now fixed. We truly appreciate your patience and cooperation.
7
1
7
@zebpaysupport
ZebPay support
3 years
@pappuevil Hi, For each pair we add, we make sure we can provide proper liquidity and a robust trading environment. For that reason, we can't promise that every popular coin will be available on ZebPay. We will announce new pairs in the app as we add them. Thank you
1
1
7
@zebpaysupport
ZebPay support
2 years
Hey everyone! We are currently facing a delay in crediting your fiat withdrawals. We are working to fix this on priority and it will be resolved at the earliest. We regret the inconvenience caused.
1
0
6
@zebpaysupport
ZebPay support
6 years
User Caution: Crypto Scam Alert! Zebpay does NOT do or support any giveaways. We request our users to use caution and understand the risks involved before getting involved. Read & Share
Tweet media one
3
2
6
@zebpaysupport
ZebPay support
2 months
Hi everyone, the scheduled maintenance has been extended till 10 AM. The app will be up and running by this time. P. S. good things take time 😍
Tweet media one
46
2
7
@zebpaysupport
ZebPay support
5 years
Thank you for your kind comments
1
0
5
@zebpaysupport
ZebPay support
6 years
@jitende44750905 As of now, we are not supporting the TCC but if in future it is introduced the users will be updated for the same. Moreover, Please go through this link to know which currencies do we support. Thank you.
6
0
7
@zebpaysupport
ZebPay support
9 months
@AnkitKandoi Hi, this fee is only for inactive accounts. If you make even one trade per month or have an active lending contract, no membership fee will be charged. Please refer to
1
0
2
@zebpaysupport
ZebPay support
5 years
@Skumara123We ’ve reported this through the relevant channels. Zebpay’s stance is clear that we do not support or endorse any such schemes. Please refer to our website and support pages only, for all announcements and offers.
4
1
6
@zebpaysupport
ZebPay support
6 years
@abhi_guptasbp As of now, we have introduced Bitcoin Cash and Litecoin. We are going to introduce Etherium and Ripple very soon. Stay tuned! Thank you for your support.
0
1
7
@zebpaysupport
ZebPay support
1 year
@CryptoSupportIN Hey, INR withdrawals are getting processed.
1
0
7
@zebpaysupport
ZebPay support
20 days
@NoobSubham If the transaction is not credited to the account then for us to investigate we do need the customer to create the ticket so that we can investigate further. If you have any crypto deposit that is not processed then, share your ticket number here for us to resolve this. (1/2)
2
0
0
@zebpaysupport
ZebPay support
2 years
Hello Everyone, We are currently facing a delay with fiat deposits and working with our banking partner to fix this on priority. We thank you for your patience and understanding.
8
0
6
@zebpaysupport
ZebPay support
6 years
@maurya_reetesh As of now, we have introduced Bitcoin Cash,Litecoin and ripple. We are going to introduce Etherium very soon. Stay tuned! Thank you for your interest.
2
2
7
@zebpaysupport
ZebPay support
6 years
Update on EOS & Augur token migration, Bitcoin address upgrade and upcoming new limits for whitelisted address Read & Share #zebpay #bitcoin #cryptocurrency
Tweet media one
5
0
5
@zebpaysupport
ZebPay support
2 years
📢 Stay Alert 📢 (1/3) A website by the name ""; and another website by the name "" are currently engaging the general public for trading in cryptocurrencies/assets and other affiliated tasks.
1
2
6
@zebpaysupport
ZebPay support
6 years
Due to scheduled maintenance for system upgrades today, 7th August 2018, trade & send/receive transactions will NOT be operational from 8:00 PM IST for 3 hours. All transactions will be back up by 11:00 PM IST. We regret the inconvenience.
2
1
6
@zebpaysupport
ZebPay support
2 years
(2/3) ZebPay clarifies, in the larger public interest, that it is not associated with, nor is affiliated to, the said "zebpayfx", and has not authorized either of these two entities to utilize ZebPay's name, logo, or other intellectual properties.
2
2
6
@zebpaysupport
ZebPay support
6 years
@cd_rockstar TRON (TRX) transaction withdrawal fee is now changed from 60 TRON to 10 TRON. Thank you.
0
1
5
@zebpaysupport
ZebPay support
1 year
A fake URL (screenshot attached), circulated by a fake Telegram channel, by words and pictorial representations, indicates that it belongs to @zebpay . We at ZebPay do not have any association, affiliation or arrangement with the said URL. Users are requested to not engage with it
Tweet media one
0
3
4
@zebpaysupport
ZebPay support
11 months
@tine643 Hi Barbara, Thank you for contacting ZebPay support. How can we help you?
0
0
0
@zebpaysupport
ZebPay support
3 years
@ZaffLionheart @zebpay Hi, We appreciate your feedback. This is just the beginning. There are more trivia questions to come and also contests along the way. We won't disappoint you with the prizes! Stay tuned😍⌛️
2
1
6
@zebpaysupport
ZebPay support
6 years
Please check the supported deposit options before placing an INR deposit order. Refer
Tweet media one
2
0
6
@zebpaysupport
ZebPay support
2 years
🚨Safety alert🚨 Please do not communicate with such scam pages or any account claiming to be ZebPay. Please be aware of fake social media pages and report them immediately. We provide account-related support only via a support ticket on
Tweet media one
1
0
4
@zebpaysupport
ZebPay support
6 years
@zebpay Please raise a ticket on and and share the ticket number so that we can resolve this issue.
0
0
6
@zebpaysupport
ZebPay support
1 year
Please be assured that we are working diligently on a swift resolution. In the meantime, we apologize for any inconvenience this may cause and would like to assure you that, as always, your funds are safe and secure with us. (2/3)
8
0
5
@zebpaysupport
ZebPay support
6 years
@Longliveajay We are supporting BTC, BCH and LTC. We will definitely inform users once we start trading in ripple and other currencies. Thank you for your interest and support.
0
0
6
@zebpaysupport
ZebPay support
2 years
Hi everyone! We've successfully implemented the Paris update pertaining to the #Ethereum Merge on ZebPay. #ETH and #ERC20 deposits and withdrawals are now operational.
4
1
4
@zebpaysupport
ZebPay support
1 year
We shall update you as soon as INR withdrawals are enabled once again. Thank you for your understanding and patience. P.S - We request you to please avoid raising multiple tickets with respect to fiat withdrawal since this shall not assist us in expediting the issue fix. (3/3)
25
0
3