Vue Cinemas Help Profile Banner
Vue Cinemas Help Profile
Vue Cinemas Help

@VueHelp

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We're here to help between 11am - 7pm Monday - Friday, or you can get in touch here:

UK & Ireland
Joined March 2013
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@VueHelp
Vue Cinemas Help
6 years
Hey guys, we’re happy to confirm that Burn The Stage will be subtitled. We hope you all have a fantastic time watching the movie!
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@VueHelp
Vue Cinemas Help
6 years
Sorry guys, we may have confused everyone here regarding BTS, we're checking our facts and we will be back with an official answer soon. Thanks
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@VueHelp
Vue Cinemas Help
5 years
@halilmemz You sure are! You're welcome to bring your own cold food and non-alcoholic drinks into any of our venues. I hope this helps :) - Rachel
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@VueHelp
Vue Cinemas Help
6 years
@sarah42327717 Hey guys, it will indeed be subtitled! Sorry for the confusion. -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@saltpepperboiis Hey! the 'Burn The Stage' performance will be dubbed and not subtitled. -Jessica
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@VueHelp
Vue Cinemas Help
6 years
@hopepurpleworld Hey, BTS is subtitled! -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@eternalhoseokie Hey, it will be subtitles. Sorry for the confusion! -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@UKBTSARMATION Sorry guys, I think we may have confused everyone here, we are checking our facts and we will be back soon with an official answer.
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@VueHelp
Vue Cinemas Help
9 years
@sooperkawaii So we've finally found our arch nemesis..*quickly adds shoe boxes that smell like chicken nuggets to the list of banned items*
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@VueHelp
Vue Cinemas Help
6 years
@inaudiblecurse Hey, it will be shown with English subtitles! -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@Sugaburrow There will be no dubbing! Only subbing :) -Robyn
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@VueHelp
Vue Cinemas Help
5 years
@JohnMcKenzie88 Hi John! I'm sorry to see this, please can you tell if you made a crew member aware of this at the time? -Katie
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@VueHelp
Vue Cinemas Help
6 years
@hoseoks_legs Hey guys, sorry for the confusion. BTS will have subtitles. -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@Kpopgirl4life Hey, it will be subtitles all the way! Sorry for the confusion. -Robyn
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@VueHelp
Vue Cinemas Help
5 years
Calling the #BTS Army - We will be bringing #BRINGTHESOUL_THEMOVIE to all our Vue cinemas! Keep your eyes peeled on our website and follow us on social where we'll keep you updated.
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@VueHelp
Vue Cinemas Help
6 years
@epiphnyskj Hey, we are just double checking everything and we will be back soon with an official answer. -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@JuliaSmith91 Hey, not to worry the performance will not be dubbed. It will be shown with English subtitles. -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@hxseojk You're welcome! -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@uhhvmin Hey, we will be showing Burn the Stage and pre-sale tickets are available from Monday 22 October. - Em
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@VueHelp
Vue Cinemas Help
6 years
@armywholovesbts We're happy to have done that, Rachel. We hope you have the best time, and you must let us know what you think! -Dani
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@VueHelp
Vue Cinemas Help
2 years
@megantillydogs Hey there! Thanks for getting in touch. You can see all of our venues on our website. Pop down to see a list of all venues. Thanks, Tyler
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@VueHelp
Vue Cinemas Help
6 years
@yeonvibes You're welcome! -Robyn
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@VueHelp
Vue Cinemas Help
5 years
If you are waiting for a booking confirmation email, please don’t panic! A member of the team will be able to print your tickets at the venue using either the booking reference, the email address, or the payment card you used to make the purchase.
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@VueHelp
Vue Cinemas Help
6 years
@AfterJoontea_ It will be subtitled, sorry for any confusion! -Robyn
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@VueHelp
Vue Cinemas Help
2 years
@malayagaile Hey there! Thanks for getting in touch. You will be able to purchase tickets on our website and in venues. Thanks, Tyler
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@VueHelp
Vue Cinemas Help
6 years
@DigitalSneeze Hey Andrew, Strobe FX is where lots of frames are flashed per second at certain points in the movie for dramatic purpose. Hope this helps! - Julian
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@VueHelp
Vue Cinemas Help
2 years
@DirRobSavage We’re aware that incorrect information is circulating about why we’re not showing DASHCAM .Our decision was informed purely by the commercial conditions not being viable. We are currently investigating the cause of the incorrect information, and we are sorry for any confusion.
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@VueHelp
Vue Cinemas Help
6 years
@mandclla Hey, it will be subtitles not dubbed! -Robyn
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@VueHelp
Vue Cinemas Help
3 years
We are currently having issues with a number of films showing up on our website and app. If you are having problems booking a ticket you can still book in venue. You can also check film times over the phone on 03453084620. We apologise for any inconvenience caused.
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@VueHelp
Vue Cinemas Help
6 years
@sammebegum You're welcome, have fun! -Robyn
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@VueHelp
Vue Cinemas Help
4 years
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@VueHelp
Vue Cinemas Help
2 years
Thank you for contacting Vue, Please can you follow us and send us a DM. Thanks, Laydan
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@VueHelp
Vue Cinemas Help
6 years
@jungkxokiex Hey, it will be subtitled, sorry for the confusion! -Robyn
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@VueHelp
Vue Cinemas Help
3 years
We're happy to announce that our venues in England, Scotland & Wales will open on 17 May & tickets are on sale! Our Irish venues remain closed in line with local government guidelines. Find out what we’re doing to make your next visit as safe as possible
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@VueHelp
Vue Cinemas Help
5 years
We are on sale with Avengers: End Game, please bear with us all of our listings will be available on our website soon.
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@VueHelp
Vue Cinemas Help
6 years
@BTSUKUNITE You're very welcome, thank you. -Robyn
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@VueHelp
Vue Cinemas Help
2 years
@ClaireCmd Fingers crossed 🤞 Get them alarms ready for 22nd Feb 3PM!
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@VueHelp
Vue Cinemas Help
6 years
@armywholovesbts Neither can we, so excited! -Dani
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@VueHelp
Vue Cinemas Help
6 years
@Trinity_Rose71 Hey, it will be subtitled! -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@gukdidthat_ Hey, we will be showing Burn the Stage and pre-sale tickets are available from Monday 22 October. - Em
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@VueHelp
Vue Cinemas Help
6 years
@ursoope Hi, I can confirm that the tickets you have purchased are all 100% genuine. Sorry for the confusion. Thanks - Rob
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@VueHelp
Vue Cinemas Help
6 years
@euphoriajk__ Hey, you're welcome. The performance of BTS will be English subtitles! -Robyn
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@VueHelp
Vue Cinemas Help
5 years
@CheriKookie Hey Cheri. Sorry for the confusion. It won’t be subtitled or dubbed. It will be played as though you are actually there! I hope this helps. Thanks for messaging us. - Julian
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@VueHelp
Vue Cinemas Help
6 years
@RBNStT3ylZZe67w Hey, don't worry it will be English subtitles! -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@Lunachappell Hey, it will be subtitled! -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@armywholovesbts Save us some, Rachel! -Dani
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@VueHelp
Vue Cinemas Help
4 years
We'll be reunited soon... even if we have to take a flight to Dallas, then Scranton, before catching a lift home from John Candy.
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@VueHelp
Vue Cinemas Help
6 years
@deafgirly @deafieblogger Hey there, so sorry for any disappointment. We usually schedule ST performances on Tuesdays and Sundays, the schedules can be found here on our website: I hope this helps! -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@tokyopjms Hey, sorry for the confusion. We will let everyone know an official answer as soon as we have checked the facts. -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@o_bts7_o You're welcome! -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@islandgirlsuzig Hey, I know sorry for the confusion. It will be subtitled! -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@dipityjimins It will be subtitles guys! -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@armywholovesbts What a dream! -Dani
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@VueHelp
Vue Cinemas Help
5 years
@HackedOffHugh I'm so sorry for any disappointment felt with the volume levels in our venues Hugh, please be assured we do regularly check these to ensure they comply to health and safety standards. I'll ensure your feedback is passed on to the relevant teams. Have a great day! - Rachel
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@VueHelp
Vue Cinemas Help
6 years
@petkhei It will be subtitled! -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@pastelsjimin 100%, I am sorry for the confusion! -Robyn
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@VueHelp
Vue Cinemas Help
5 years
@RogerMoo Hey! Some great news! All Avengers: Endgame performances from this Friday will be the re-release. Hope you enjoy! - Meg
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@VueHelp
Vue Cinemas Help
2 years
Hey Kelsey, thanks for contacting Vue. If you could kindly follow our page and DM us with your booking reference, we'll be more than happy to look into this further for you. Thanks, Alex
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@VueHelp
Vue Cinemas Help
6 years
@secretchoki We will be showing Burn The Stage at Vue! To check which venues it's available at, please check on 22nd October when pre-sale tickets go online. - Julian
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@VueHelp
Vue Cinemas Help
11 months
@AldiUK We didn't see anything! 🤫 🙈
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@VueHelp
Vue Cinemas Help
6 years
@JuliaSmith91 You're welcome, enjoy the performance. -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@GloryFernandes2 Hey! Please keep an eye on the website for updates, once schedules are available, you can purchase tickets - Lewis
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@VueHelp
Vue Cinemas Help
6 years
@StylesMovieNews Hey Sasha, I think that is a great idea! We don't have any scheduled times at the moment, but I will pass along your interest. Thanks! -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@Unwilling_donor Hey, all showings of BTS will have subtitles. It will not be dubbed! -Robyn
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@VueHelp
Vue Cinemas Help
5 years
@_jnjkk_ Hey! You're more than welcome to bring your Army Bombs into the performance. Hope this helps :) - Hannah
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@VueHelp
Vue Cinemas Help
3 years
Following the latest government announcement we have temporarily closed our venues, but we’ll find a way to bring back the ultimate big screen experience as soon as we can. For more information including refunds click here:
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@VueHelp
Vue Cinemas Help
7 years
@BradyHaran Hi Brady, Demi here! Sorry about this. Please give us a call so we can get you booked in on 0345 308 4620, just press 0!
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@VueHelp
Vue Cinemas Help
5 years
We're currently experiencing some problems booking on our website. We're really sorry and are working hard to rectify this. Please bear with us and keep an eye here for updates.
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@VueHelp
Vue Cinemas Help
5 years
@FruitPastel_Tae Hi there, there will be an etiquette message prior to the concert starting, and it will explain what is and isn't acceptable. You can also bring your army bombs to the venue. I hope you have fun! - Em
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@VueHelp
Vue Cinemas Help
6 years
@mapleyoongi_ You're welcome! -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@khadiza_05 Hi, sorry for any confusion. We are looking into this and double checking the facts, keep an eye out as we will release an official answer soon. -Robyn
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@VueHelp
Vue Cinemas Help
3 years
@mylesabailey Hi Myles, thanks for contacting Vue. We can’t wait to welcome you back to the big screen experience soon. We’ll be announcing more on our website and social media over the coming weeks so please keep an eye out. Thanks, Alex
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@VueHelp
Vue Cinemas Help
6 years
@MeganSm32471985 Sorry guys, I think we may have confused everyone here. We are checking our facts and we will be back soon with an official answer.
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@VueHelp
Vue Cinemas Help
6 years
@eternalhoseokie You too! -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@elliepagliarulo You're welcome! -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@unofficialmeka Thank you, it will indeed be subtitled though! Sorry for the confusion. -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@hoshyeet Hey guys, sorry for any confusion. We are double checking everything and will release an official answer soon. -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@jooniesgucci Hey, all the showings will have subtitles. -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@Trinity_Rose71 It won't be dubbed at all, just English subtitles! -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@tynexttae Hey, it will have subtitles! -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@Madxyyy Hey, it's subtitled! -Robyn
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@VueHelp
Vue Cinemas Help
4 years
Our Vue York venue is currently closed. We would like to apologise for any disappointment. Should you have a booking for this evening (4th of January), please contact our customer service team on 03453084620.
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@VueHelp
Vue Cinemas Help
6 years
We're having a few issues with our website at the moment. We're working to resolve this as soon as possible. If you need to make a booking, please visit your local venue.
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@VueHelp
Vue Cinemas Help
4 years
We’re doing everything we can to protect our staff, keep customers entertained and venues open - all in the safest way possible. We will remain open, with hours changing at some venues. We're keeping our team updated first and we'll update you here too:
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@VueHelp
Vue Cinemas Help
6 years
@ParisKatexox Hey Paris, no need to worry! It will be subtitles, really sorry for any confusion. -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@damnjiminx Hi, those tickets look very nice! I'll pass your comments on, so that we can look into possibly doing something like this - Hannah
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@VueHelp
Vue Cinemas Help
6 years
@jeonpov Hey, we're unable to confirm this just yet. Please keep an eye on the website for updates. - Em
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@VueHelp
Vue Cinemas Help
6 years
@jiminmcu Hey, sorry for the confusion. We are just double checking the facts and we will let you know as soon as possible. -Robyn
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@VueHelp
Vue Cinemas Help
2 years
@calvinrobinson Hey Calvin, thanks for contacting Vue. This may be because our website hasn't yet been updated, please keep an eye on our website as it should be updated in due course if not already. Thanks, Alex
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@VueHelp
Vue Cinemas Help
6 years
@nbubblealien Hi, sorry for any confusion. We are looking into this and double checking the facts, keep an eye out as we will release an official answer soon. -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@RMandHMsGirl Hey! We will be showing this, pre-sale tickets are available from Monday 22 October -Dani
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@VueHelp
Vue Cinemas Help
6 years
@CHIMCHIM_PARDON Sorry guys, I think we may have confused everyone here, we are checking our facts and we will be back soon with an official answer. -Robyn
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@VueHelp
Vue Cinemas Help
5 years
@c_nw19 We knew it! No sneaking needed anymore... As long as it's considered cold, you're able to bring your own food and drink into our venues. Cool, right? -Dani
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@VueHelp
Vue Cinemas Help
6 years
@tarn_ellyshia It will be subtitled! -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@is_bxlla Hey, sorry for the confusion. We will let everyone know an official answer as soon as we have checked the facts. -Robyn
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@VueHelp
Vue Cinemas Help
6 years
@minsjguk We'll forward your request along. Always keep those eyes peeled, Angel on our social media - never know what's coming up (exciting)! -Dani
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@VueHelp
Vue Cinemas Help
6 years
Vue Romford is currently closed. We're sorry for any inconvenience and will update you as soon as we can.
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@VueHelp
Vue Cinemas Help
5 years
@mindolghxst Hey, you're more than welcome to bring your army bombs to the venue, but they won't work in the same way that they do in concerts. Sorry for any disappointment caused. -Jess
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@VueHelp
Vue Cinemas Help
6 years
@DesolationGirl Hey Nita, we do recycle all food and drink packaging that's left in our auditoriums, this is why we ask everyone to leave their rubbish on the floor! -Robyn
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