Emergency Update from
@oncor
: Due to the severity of the situation, outages may last for hours at a time. If you experience an outage longer than an hour, please contact your TDU. You may experience delays in response time due to the high volume of calls.
We’re giving one jersey from the
@dallasmavs
,
@Rangers
or
@DallasStars
every day through Dec. 24! Enter to win your chance at one, plus 3 grand prize swag bags during our TXU Energy Holiday Cheer Sweepstakes!
ENTER NOW ➡️
As Texas recovers from the winter emergency, there’s a lot of concern about electricity rates right now. We’re here for you with rates that insulate you from the volatile wholesale market, plus extra support to help you recover. Learn more at .
It’s cold out! Join us in dialing back on electricity use through Tuesday night as record electricity use is expected. You can use less and keep your bill in check by lowering your thermostat and limiting the use of larger appliances. Learn more at .
Today we're pledging $450,000 to food banks and pantries across the state to help our neighbors with their most critical needs. We’re in this together.
ERCOT, which manages the electric grid, is no longer calling for conservation & the rolling outages have ended. If your power is still out, contact your utility as it may be a power line issue. If your power's back, find recovery resources and help at
As we work together during this unprecedented challenge, we’re pledging today to food banks and pantries across the state to help our neighbors with their most critical needs.
The mix of severe weather and grid conditions means extended outages are expected to continue this week. Please stay safe and prepare as best you can to be without power. For shelter or warming station information, call 2-1-1 or search online.
EMERGENCY UPDATE: At this time,
@ERCOT_ISO
is unable to predict when grid conditions will stabilize. All customers are urged to be prepared for cont' extended outages. Please also prioritize safety. Warming stations are available in many areas- check online or call 211 for more.
With rising temperatures this week,
@ERCOT_ISO
is asking Texans to conserve through Friday by raising thermostats a few degrees, limiting use of larger appliances and unplugging unused devices. We’ll be here for you all summer long with ways to use less and save.
If you’ve had your power restored after an extended period, take extra precautions with food, re-starting appliances and frozen water pipes. Learn more at .
We're excited to announce our annual
#BeatTheHeat
program. We're partnering with organizations across Texas to bring our neighbors box fans and window unit air conditioners, assistance with bills, summer energy tips and more. For event dates, visit .
Prepare for Hurricane Laura with helpful resources at . For more information about potential power outages, follow your TDU:
@CNPalerts
,
@AEPTexas
@TNMP
.
@ERCOT_ISO
is asking Texans to voluntarily conserve from 4 to 8 p.m. today if possible to help ease high energy demand from extreme temps. You can help by raising your thermostat a few degrees and limiting use of large appliances. See more tips at .
We’re giving one jersey from the
@dallasmavs
,
@Rangers
or
@DallasStars
every day through Dec. 24! Enter to win your chance at one, plus 3 grand prize swag bags at .
High temperatures mean A/Cs are running overtime. Help Texas conserve (and save a little money) by raising the temp a few degrees and holding off on using large appliances between 2 and 6 p.m. Wednesday and Thursday. We'll let you know how much you help conserve next week!
Our parent company, Vistra Energy, is a proud Founding Member of
@TheCLCouncil
, the broadest climate coalition in history. The
#BipartisanRoadmap
shows how to cut carbon emissions while helping American families and businesses get ahead.
#CarbonDividends
If a company in California isn't answering your calls, texts, tweets or emails, we have energy experts standing by to help you immediately at 866-CALL-TXU. We're here for you 24/7/365 days a year.
Thanks to
@BakerRipley
for helping Houston families
#BeatTheHeat
with over 500 new fans. We love supporting our neighbors, especially during these hot months.
@TxuEnergy
donated $10,000 to provide 500 fans for Houston-area households in need. TXU Energy has been a partner since 2006 & this donation will help us address immediate needs resulting from
#COVID19
& provide support for our most vulnerable populations. Thank you, TXU Energy!
@GoGriddy
We have energy experts standing by to help you immediately at 866-CALL-TXU. We’re here for you 24/7/365 with 5-star service and price-protected plans.
We're making
@NavarroCollege
a little shadier by donating five Live Oaks through our Trees Across Texas program and longstanding partnership with
@Texas_Trees
.
Your well-being is our top priority. Call us anytime at 800-242-9113 if you need to discuss payment arrangements. Assistance is available from TXU Energy Aid as well. Dial 2-1-1 or visit . Our website also has helpful resources:
Register by Friday to lock in early bird discounts for the inaugural TXU Energy Wings of Freedom 5K and Family Fun Run in Houston, benefiting
@BeAnAngelFund
Icy conditions are on their way, which could impact roads & power lines. Stay safe, warm & informed with these winter storm resources at . And follow your local utility for potential, localized power outage information.
@oncor
@TNMP
@AEPTexas
@CNPalerts
Thank you to our longtime partner,
@txuenergy
, for your generosity and commitment to helping our neighbors during this time of uncertainty. Your donation will help us address immediate needs resulting from
#COVID19
& provide support for our most vulnerable populations. 🧡
Summer temps are here a little early this year, which means your A/C will be working harder. Check out our app to see how the heat affects your usage and set up alerts so you can adjust and save.
We're donating 40 trees to Aransas County ISD to help replace trees lost last year in Rockport due to Hurricane Harvey, with support from our longtime partner
@Texas_Trees
#PoweringOurCommunities
@codeofvets
Our customers’ health and well-being are top of mind and we are committed to assisting our customers during this time of enhanced need. Please email account and contact info to TXUECares
@txu
.com so that we can work with them through their individual situation.
During last week’s call to conserve electricity, our customers helped save 1,252,225 kilowatt-hours. The EPA says that’s like taking 200 cars off the road for a year. Thanks for helping keep Texas bright!
Our parent company, Vistra Energy, today announced its support for
@TheCLCouncil
and
@AFCDividends
to promote effective, bipartisan climate solutions. The
#CarbonDividends
solution would cut emissions, stimulate economic growth and unlock innovation.
If you’re in an area affected by Tropical Storm Nicholas, please stay safe and up to date on power outages with alerts from
@AEPTexas
,
@CenterPoint
and
@TNMP
. We’re here for you with resources at .
TXU Energy Aid’s helping Sibone and her two kids while she’s working her way through grad school. We help around 20,000 Texans every year with their electricity bills.
Join us Saturday, April 6 to help us plant trees along Dallas’ Military Parkway. We’ve donated trees with our partners
@Texas_Trees
and
@CityOfDallas
. Come help beautify Dallas and enjoy a free breakfast!
@EliYoungBand
rolls through
@tx_live
Saturday night as part of the Miller Lite Hot Country Nights series powered by TXU Energy. Enter for a chance to win a VIP Hot Country Nights package, courtesy of TXU Energy Free Pass!
Aaron Watson takes the stage this Saturday night at
@tx_live
! Enter for a chance to win VIP seats for other Miller Lite Hot Country Nights shows, powered by TXU Energy. .
Come by our booth in the Automotive Building at Fair Park During EarthX 🌎 Friday - Sunday! We'll be giving out FREE
#trees
with TXU Energy! 🌱🌲
Register your tree onsite with our new
#TreeTracker
to help expand our North Texas Urban Tree Canopy! 🌇🌳
Do you love pizza and free electricity? Order your favorite
@PapaJohnsHousTx
pizza to be automatically entered in our sweepstakes for a chance to win free electricity for a year! Enter and see official rules at .
Have you been burned by surging wholesale rates this week? Call us at 866-CALL-TXU and we’ll give you a Free Pass when you switch and mention “wholesale.” Yep, your highest wholesale day will be FREE on us – and you can lock in a low, guaranteed rate while you’re at it.
Last week we donated 26 trees – including crepe myrtles and desert willow varieties – to North Park in
@CityofFortWorth
, which will beautify their soccer fields for years to come.
Strong storms are expected in our service territory late this evening through Thursday that can greatly impact utility equipment. To be notified about a power outage in your area, sign up for My Oncor Alerts at to receive messages on the status of outages.