Firstsource @firstsource Twitter profile

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Firstsource

@firstsource

10 years

Learn how @firstsource ’s webchat services enable 24/7 connectivity between customers & executives with this CaseStudy http://t.co/sHdjgYeTSw

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Firstsource

@firstsource

10 years

87% of customers have shared positive feedback of @firstsource ’s webchat services. Read this case study to know why: http://t.co/sHdjgYeTSw

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Firstsource

@firstsource

2 years

Firstsourcers volunteered for a cleaning drive at Danapani beach in Mumbai, and Elliot's beach in Chennai, India. They spent a day tirelessly sifting and sorting the trash and cleared 130 kgs of waste. #EmployeeVolunteering #SavethePlanet #BeachCleanup #SaveTheOcean

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Firstsource

@firstsource

4 years

Firstsource announces Fiscal 2020 Results. Revenues at Rs. 40,986 million; Y-o-Y growth of 7.1%; EBIT of Rs. 4,437 million; 10.8% of Revenues; PAT of Rs. 3,397 million; 8.3% of Revenues.

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Firstsource

@firstsource

6 years

"It's Monday - Shake it up!" #MondayMotivation

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Firstsource

@firstsource

2 years

Firstsource Solutions Reports Second Quarter Fiscal 2022 Results. Revenues: Rs. 14,286 mn; Y-o-Y growth: 20.3%; Operating Margin: Rs. 1,791 mn; 12.5% of Revenues; PAT: Rs. 1,350 mn; 9.5% of Revenues. Announces acquisition of @Stonehill_Group , subject to regulatory approvals.

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Firstsource

@firstsource

2 years

Last week Prashanth Nandella our COO, along with Doctor Vairagyam Rajalingam, Hospital Superintendent and Mayur Patnala from Nirmaan Organization inaugurated the 10-bed ICU ward at the Sarojini Devi Eye Hospital in Hyderabad. #GivingBack #CSR #ESG

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Firstsource

@firstsource

4 years

Firstsource Solutions reports Q2 Fiscal 2021 Results. Revenues of Rs.11,877 million; Y-o-Y growth of 20.6%; Operating Margin of Rs.1,358 million; 11.4% of Revenues; PAT of Rs.1,053 million; 8.9% of Revenues #StayAhead

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Firstsource

@firstsource

2 years

We’re excited to announce the opening of our #NewOffice 🏙at Pontypridd, Wales. By initiating operations in this town, Firstsource will create more employment opportunities 💼 across South Wales. Know more in this article: #ContactCenter #Opportunities

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Firstsource

@firstsource

2 years

As a leader at the forefront of driving workplace equality, Vipul Khanna, MD & Chief Executive Officer - Firstsource joined the Laddrr team on the NYSE podium to ring the closing bell on #WomensEqualityDay2022 .

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Firstsource

@firstsource

3 years

Firstsource ranked amongst Everest Group BPS Top 50. Placed in the Top 10 Service Providers by Growth.

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Firstsource

@firstsource

5 years

A moment of pride for every Firstsourcer! Our MD and CEO, Rajesh Subramaniam, was invited to ‘The Queen’s Garden Party’ at the #BuckinghamPalace grounds in the UK. It's a significant milestone as every year the Queen hosts these parties to recognise and reward public service.

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Firstsource

@firstsource

8 years

@BelfastTelegraph Top Companies lists @firstsource has ranked #15 #proud to be ranked among these leading companies

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Firstsource

@firstsource

5 years

Firstsource bags three awards in one night! Our winning teams did us proud by securing a hat-trick at the @CCNNIre . A big hurray for all winners and as always we eagerly look forward to celebrating many more successes going ahead!

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Firstsource

@firstsource

2 years

We’re proud to be recognized as a ‘Leader’ in @NHInsight NEAT Mortgage and Loan Services 2022 report for the overall market segment. Learn more: #NelsonHall #NEAT2022 #FirstsourceProud #MortgageServices

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Firstsource

@firstsource

3 years

Welcome Cyrus R Shroff. Cyrus joins us as SVP Finance.

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Firstsource

@firstsource

8 years

Very proud to be receiving this award at the #BITCNIAwards !HR Director, Laura Hourican collecting 🍾🍾💃🏻💃🏻💃🏻

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Firstsource

@firstsource

2 years

Firstsourcers experienced a week of #Gamifiedlearning to motivate them to #upskill while having #funatwork . With a mixed bag of online simulations, role-plays and scenario-based learning, we saw over 10,000 gameplays and 6,500 unique gamers get excited about learning.

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Firstsource

@firstsource

1 year

We completed a year of our operations in Honolulu, Hawaii! To commemorate this moment, our local team donated to @hawaiifoodbank — a non-profit agency with a mission to nourish their ʻohana' (extended family) today, and end hunger tomorrow. #SourceofGood #ESGatFirstsource

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Firstsource

@firstsource

2 years

We are delighted that Dinesh Jain, our CFO was honored with the 'Turnaround of the Year, award at CII CFO Excellence Awards 2021. Congratulations! #leadership #awards #turnaroundaward #CII #CFOExcellenceAwards2021

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Firstsource

@firstsource

2 years

As we step into a new year to start a new chapter, we look back and say thanks to everyone who supported, encouraged and partnered with us in 2021. We hope 2022 brings you joy and health! Happy New Year! 🎉 #NewYear2022 #newyear

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Firstsource

@firstsource

8 years

Woohoo!!!!! We're so proud to win the Employer of Choice Award at the @bitcni #BITCNIAwards 🎉🍾 #employerofchoice

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Firstsource

@firstsource

3 years

Welcome Ann Nash. Ann joins us as VP - Marketing for North America.

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Firstsource

@firstsource

3 years

It’s official! Firstsource acquires PatientMatters @PatMatters – a national Revenue Cycle Management solutions provider.

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Firstsource

@firstsource

11 years

RT to Win an iPad Mini! We're recruiting Sky Customer Service Advisors + Team Leaders in Belfast & Derry #NIjobs http://t.co/e0ZpJDtdod

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Firstsource

@firstsource

3 years

Sundara Sukavanam, Chief Digital Officer at Firstsource shares his thoughts along with other industry leaders @thefintechtimes on 'What Tomorrow Holds' for the Fintechs. #ML #Analytics #AI #fintech

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Firstsource

@firstsource

3 years

One more award comes home! We bagged the Silver in the International CX awards for Best Customer Experience Strategy. @awardsinter

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Firstsource

@firstsource

4 years

Firstsource has been awarded ‘The Most Innovative Organisation in Multi-Cloud’ at the Business Impact Award 2020 presented by @VMware and @EconomicTimes . Congratulations team on the marvelous job! #StayAhead #DigitalFirstDigitalNow

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Firstsource

@firstsource

4 years

Firstsource Solutions reports First Quarter Fiscal 2021 Results Revenues of Rs. 10,622 million; Y-o-Y growth of 8.4%; Operating Margin of Rs. 1,170 million; 11.0% of Revenues; PAT of Rs. 887 million; 8.3% of Revenues.

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Firstsource

@firstsource

1 year

Randall Shafer, Head - Hospital Business at Firstsource via @FierceHealth shares three areas where technology-driven solutions can drive better #PatientEngagement and #RevenueCycleManagement , and help protect rural hospitals. Read the bylined article:

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Firstsource

@firstsource

4 years

Continuing the series of 'Let's Talk' sessions in order to meet and hear from as many Firstsourcers as possible, Vipul Khanna, our MD & CEO, conducted his latest session in Derry.

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Firstsource

@firstsource

5 years

2019 has definitely been a great year so far as we bring home yet another award for being the “Best HR Team” at the Wales HR Award 2019 @WalesHRNetwork .

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Firstsource

@firstsource

4 years

Another stellar performance by the Firstsource team at @UKCHAwards ! We bagged two Gold Awards for Best Complaint Handling & Best Complaints Handling Team of the Year and a Silver for Best Complaint Handling in Financial Services. #UKCHA20 #Awards

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Firstsource

@firstsource

6 years

Thrilled to announce that our Middlesbrough Centre has been named Medium Contact Centre of the Year at the @ecccsa_awards ! #ECCCSA17

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Firstsource

@firstsource

1 year

We're thrilled to be a platinum sponsor of the 2023 Western Operations Conference in New Orleans from March 26-29! Let's connect, collaborate, and talk about the ever-evolving #healthcare industry and how your business can keep pace. Know more. #WOC2023

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Firstsource

@firstsource

2 years

We have partnered with @nasscom and Umang Shridhar Designs to create a digital and #FinancialLiteracy program for women artisans. This initiative aims to #empower women by giving them the confidence and the skills to successfully promote their small businesses. #CSR #SocialImpact

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Firstsource

@firstsource

3 years

We are proud to announce Firstsource has been awarded GOLD 🥇 by Investors in People @IIP within the We invest in people category 🎉. Empowering and developing our people - our greatest asset - has always been our priority. We're delighted this effort is felt and recognized 🙌.

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Firstsource

@firstsource

7 years

The difference between #AI , #MachineLearning and #DeepLearning

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Firstsource

@firstsource

2 years

We're excited to announce our big #BPaaS win! A truly pivotal deal in Firstsource's #DigitalFirstDigtalNow journey, our solution is reflective of the growing collaboration btw #technology & #BPM orgs in delivering large-scale transformational work.🔗

BPaaS for Health Plans | Healthcare BPaaS Solutions | Firstsource

Firstsource offers healthcare business process-as-a-service (BPaaS) solutions for health plans with rich analytics, AI, and machine-learning solutions.

www.firstsource.com

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Firstsource

@firstsource

7 years

Sanjiv Goenka on unlocking the next phase of value creation for the @RP_SanjivGoenka Group for @forbes_india

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Firstsource

@firstsource

3 years

Firstsource brings the promise of #CitizenDevelopment to life by harnessing employee talent, skill and knowledge. The results? Add value to internal processes by reducing errors, freeing up time and driving innovation.

Citizen Development | Scaling Automation

People are happiest when they’re productive—and that means achieving more, not doing more. Create true business agility with Firstsource’s citizen…

vimeo.com

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Firstsource

@firstsource

3 years

Welcome Gokul Anand. Gokul joins us as SVP, Head of Global Talent Acquisition.

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Firstsource

@firstsource

5 years

We are so proud to have bagged the Outsourced Contact Centre of the Year at the @CCNNIre Awards. Here's a big shout out to the team for all the passion and hard work. Keep them coming! #StayAhead #CCNIAwards

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Firstsource

@firstsource

10 years

Explore better approaches to derive actionable #insights from #customer interactions. Register now: http://t.co/I4xggaR27D

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Firstsource

@firstsource

3 years

Our three-week long Global Wellness Experience program kicked-off with some engaging sessions on ‘Stress, Burnout & YOU, ‘Healthcare Trends, Wellness & More’ and ‘Mental Health Matters’. #mentalhealth #mindfulness #wellness

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Firstsource

@firstsource

2 years

According to the US Department of Education, 42 million people have a total of $1.6 trillion in student loan debt. To learn how we improved average student loan debt resolutions by 120% per associate, visit . #DebtRecovery #FinTech

Debt counseling leading to 2X debt recovery on student loans - Case Study

Read our case study about how debt counseling led to 2X debt recovery on student loans tackling the surge in student debt and loan defaults with 99.5% CSAT.

www.firstsource.com

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Firstsource

@firstsource

3 years

Leveraging the ‘Digital First, Digital Now’ approach, our transformational tech-based solutions help simplify complex business processes, elevating customer experience and creating value across the enterprise. #DigitalTransformation #CustomerRelations #CustomerExperience

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Firstsource

@firstsource

5 years

Firstsource reports Fiscal 2019 results and recommends a dividend of 20% (Rs.2 per share). Revenues up by 8.2% Y-o-Y, EBIT by 17.3% Y-o-Y. Growth of 24.9% Y-o-Y over Normalised PAT and 15.7% over reported PAT. Read the full report. #StayAhead

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Firstsource

@firstsource

8 years

Firstsource wins Employer of Choice for the second time at the @bitcni awards #BITCNIAwards

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Firstsource

@firstsource

1 year

Vipul Khanna, MD & CEO of Firstsource, recently visited our centers in the Philippines and interacted with several teams, sharing some amazing insights about his vision and growth plans for the region. His presence was truly energizing and motivating for everyone! #Philippines

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Firstsource

@firstsource

8 years

#WCCFAwards Yes we won!!! @firstsource

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Firstsource

@firstsource

2 years

At Firstsource, we're fostering a culture of innovation and collaboration. Our three-day virtual event - Hackathon 1.0 in partnership with @awscloud and @IdeawakeHQ was a manifest of that objective ... stay tuned to know more! #innovation #digitalmindset #innovationandculture

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Firstsource

@firstsource

2 years

Firstsource Solutions Reports Third Quarter Fiscal 2022 Results. Revenues of Rs. 14,638 million; Y-o-Y growth of 7.2% Operating Margin of Rs. 1,762 million; 12.0% of Revenues PAT of Rs. 1,355 million; 9.3% of Revenues

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Firstsource

@firstsource

2 years

Save the date! Jan. 16 to Jan 19, 2022 — the HFMA Region 10 and 11 Western Region Symposium is taking place in Las Vegas. A great opportunity to learn and network with healthcare industry professionals. #HealthcareProvider #HFMA #HFMAWRS22

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Firstsource

@firstsource

3 years

We are happy to have secured the 8th position out of 53 participating organizations in a unique challenge of 14 micro tasks conceptualized by @pride_circle , #AllyChallenge , which aims at creating awareness and support towards the #LGBTQ + community and allyship. #PrideMonth2021

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Firstsource

@firstsource

2 years

When the federal Public Health Emergency (PHE) ends, nearly 80 million Medicaid enrollees will have their eligibility redetermined. Venkatgiri Vandali, Head - Healthcare, discusses how #technology may help ease this difficult transition. #healthcare

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Firstsource

@firstsource

2 years

Welcome Jason Besterfeldt. Jason joins us as Senior Vice President - Healthcare Provider.

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Firstsource

@firstsource

7 years

We’ll share how we create an empowered and motivated complaints handling agent at @CCMATALK Complaints Management seminar on 10th July

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Firstsource

@firstsource

6 years

Looking foward to the @ecccsa_awards tonight, celebrating alongside the best in Europe! Firstsource has been shortlisted in 4 categories, in recognition of the transformative work for our clients across the UK! Good luck to all our fellow finalists! #ECCCSA17

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Firstsource

@firstsource

7 years

We've launched our new website! Check it out at & watch this intro by VP Marketing @jamesmeyre #newwebsite #cx #fsl

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Firstsource

@firstsource

2 years

Firstsource’s Legal Collection Services are here! Empower your borrowers, elevate the collections experience, and realize stronger returns across the #ReceivablesManagement lifecycle – from Pre-Suit to Post-Judgement. Know more: #LegalCollections

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Firstsource

@firstsource

7 years

The trends and developments driving #smartcity innovation

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Firstsource

@firstsource

5 years

As we get ready for the grand launch of our new office at the Olive Tree House, here's a inside view… #BestinBelfast

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Firstsource

@firstsource

2 years

Welcome @MadhaviBehl . Madhavi joins us as Head - Corporate Communications.

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Firstsource

@firstsource

2 years

Thank you, @TheGlobalHues for recognizing us among the 10 Most Promising Global Outsourcing Companies - 2021.

The Global Hues

@TheGlobalHues

2 years

The Global Hues proudly presents “10 Most Promising Global Outsourcing Companies- 2021”. The magazine will be live today i.e. 13th December 2021. #wns #ciklum #teleperformance #tatvasoft #qxglobalgroup #datastraw #hexaware #firstsource #kpit #mastek #theglobalhues

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Firstsource

@firstsource

6 years

Unveiling our new brand positioning - Stay Ahead. The new strapline ‘Stay Ahead’ resonates Firstsource's forward-looking and client-centric approach driven by capabilities and agility to navigate through challenging business scenarios. #StayAhead

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Firstsource

@firstsource

3 years

We’re delighted to be a sponsor of ‘ @UiPath FORWARD IV 2021’, the world's most immersive gathering of automation experts—taking place in Las Vegas, Oct. 5-6, 2021. #automation #DigitalTransformation

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Firstsource

@firstsource

1 year

Firstsource Solutions Reports Fourth Quarter and Full Year Fiscal 2023 Results. Read more:

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Firstsource

@firstsource

2 years

A fantastic start to Hackathon 1.0 — a theme-based ideation challenge for Firstsourcers with over 300 hundred ideas shared in the first week of launch. #LifeAtFirstsource

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Firstsource

@firstsource

8 years

Feeling so proud! Well done @firstsource @KathChivers #WCCFAwards

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Firstsource

@firstsource

1 year

Firstsourcers from our Manila, Philippines center got an opportunity to visit Father Luis Amigo home, an institute that works to prevent the youth from consuming illegal substances. They played games and organized a poster-making activity. #SourceofGood

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Firstsource

@firstsource

6 years

After 2017, Firstsource again bags two at the UK Customer Experience Awards 2018. A Gold in Best Employee Engagement and a Bronze in Transforming the Customer Experience, in partnership with Lloyds. @UKCXAwards

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Firstsource

@firstsource

3 years

As part of our commitment to employee health and well-being, we have now started the inoculation drive for all our associates across India offices. More than 1500 employees were vaccinated in the first two days and we will continue to help all of our employees stay safe.

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Firstsource

@firstsource

1 year

Firstsourcers from Chennai, India showed their support for small-scale farmers by participating in a weekend farming activity! They learned all about #organicfarming techniques, during the fertilizing and mulching of 150 pepper saplings 🌱🌾 #CommunityOutreach #ESGatFirstsource

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Firstsource

@firstsource

2 years

Read Arjun Mitra, Head - Collections' blog that illustrates an approach that focuses on meeting customers where they are to create a win-win for consumers and lenders. #ReceivablesManagement #DigitalCollections

Meeting Customers Where They are, is the Name of the Collections Game

We need to meet the customers where they are right now, consumers are increasingly on digital channels, not on the other end of a call.

www.firstsource.com

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Firstsource

@firstsource

2 years

Congratulations Dinesh Jain, CFO, Firstsource for the ‘CA CFO - For Large Corporates - Services’ award at the 15th ICAI Awards and Leadership Summit, 2022! The #awards celebrate CAs demonstrating excellence and inspiring the fraternity as exemplary role models. #Leadership

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Firstsource

@firstsource

2 years

We’re making sure #health and #wellbeing are a priority for every Firstsourcer! Our three-month global challenge made getting fit and active a fun, collaborative initiative, bringing people together to achieve their #fitness goals and motivate each other to #MakeFitnessAHabit .

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Firstsource

@firstsource

2 years

Venugopala Dumpala, Practice Head, Banking & Financial Services writes for @GBAFReview on how #automation can help lenders spot Invoice finance #fraud faster, even during peak sales periods. #InvoiceFactoring #InvoiceDiscounting

How automation helps invoice finance lenders spot and stop fraud faster - Global Banking | Finance

By Venugopala Dumpala, Practice Head Banking & Financial Services At the start of a new year, we often see an increase in invoice finance fraud – when clients seek to borrow money by supplying...

www.globalbankingandfinance.com

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Firstsource

@firstsource

2 years

As per a McKinsey report, 52% of employees would prefer #HybridWorking post-pandemic. @ssundara shares how #leaders can support this: 📅 Rethink productivity 🤝 Consider collaboration 🎗️ Focus on mental health ✔️ Pivot basis learnings @Assetdigest

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Firstsource

@firstsource

8 years

7 lessons #StarWars can teach you about customer service #cx #custserv #customerservice

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Firstsource

@firstsource

2 years

Welcome @Reetoopan . Reetoopan joins us as Vice President – Capability Development.

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Firstsource

@firstsource

3 years

Applying #IntelligentAutomation in claims processing is one of the strongest levers that #HealthPlans can use to strengthen relationships with Providers. #RPA #AI #MachineLearning #Healthcare

Intelligent Automation for Health Plans

Intelligent Automation for Health Plans - Download as a PDF or view online for free

www.slideshare.net

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Firstsource

@firstsource

3 years

It’s 2021, time to smash stereotypes and bring in change. Let’s work together to forge a gender equal world. #ChoosetoChallenge #InternationalWomensDay

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Firstsource

@firstsource

2 years

Mispaid claims cost a Fortune 500 managed #healthcare organization close to $15 million per year. Learn how we used Robotic Process Automation to auto-identify and auto-fix 50 percent of faults while ensuring 99.82 percent accuracy. #HealthPlans #RPA

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Firstsource

@firstsource

4 years

It gives us immense pleasure to announce that we have won the ‘Digital Evangelist of the Year – India’ award at @AutomationAnywh prestigious IMEA Partner Awards for our vision and leadership in the Intelligent Automation category. #StayAhead #RPA #IntelligentAutomation

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Firstsource

@firstsource

9 years

Data processing services from @firstsource can help you maximize efficiency & improve #CustomerExperience . Know more http://t.co/USMIwF2CyF

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Firstsource

@firstsource

2 years

It’s raining awards! We are delighted with the wins. Congratulations to our amazing UK team! #AwardsandRecognition #FirstsourceProud

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Firstsource

@firstsource

3 years

Firstsource partners with #HealthcareProviders by offering Automation as a Service (AaaS) across clinical and revenue management value chains. Our #IntelligentAutomation suite digitizes every aspect of the revenue cycle with up to 50% reduction in cost.

Firstsource® Prior Authorization Process Automation | Healthcare...

Firstsource partners with Healthcare Providers by offering Automation as a Service (AaaS) across clinical and revenue management value chains, spanning the end-to-end…

vimeo.com

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Firstsource

@firstsource

2 years

To support the ambition of women veterans hoping to transition to corporate careers, Firstsource sponsored a virtual job fair ‘Hire Women Warriors'. The fair allowed them access to corporates seeking a diverse talent pool, with a rich experience of teamwork. #BreakingTheBias

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Firstsource

@firstsource

7 months

We are happy to share that our efforts extend beyond Firstsource! Our WiN member Meghna Philip recently participated in a panel discussion with Unnati to share her perspective on navigating the journey from skill courses to job placements. 💪 Watch this space for more!

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Firstsource

@firstsource

6 years

Thrilled to announce that our partnership with @giffgaff has received the award for Best Personal Entertainment & Telecoms at the 2018 @UKCHAwards Read all about it here:

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Firstsource

@firstsource

4 years

Today we learned that one of our colleagues in Derry has tested positive for Covid-19. The symptoms are reported to be mild and they’re doing well. We wish them a speedy recovery. 1/3

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Firstsource

@firstsource

7 years

Our Derry/Londonderry staff had the pleasure of donating toys and Easter eggs to Altnagelvin Hospital's children's ward! #FSLGiveBack

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Firstsource

@firstsource

4 years

Vipul Khanna, our MD & CEO interacted with our Mumbai colleagues during the 'Let's Talk Mumbai!' session recently. Firstsourcers at Mumbai were excited at the opportunity to ask him questions and share their ideas. #Leadership #BPM

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Firstsource

@firstsource

2 years

Our Capability Development Team has been awarded the Digital Learning Transformation Award at the 10th L&D Leadership India Summit & Awards 2022. This #award recognizes their efforts to instill a #digitalfirst mindset through the implementation of digital learning tools.

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Firstsource

@firstsource

6 years

Firstsource does it again - reaccredited with the prestigious Silver Level for CORE at Business in the Community’s Responsible Business Awards in Northern Ireland. #award @BITCNI

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Firstsource

@firstsource

3 years

We helped a leading bank achieve 99% document processing accuracy while reducing times. See how we did it by transforming the process with #Automation #RPA .

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Firstsource

@firstsource

5 years

Yet another big win for Firstsource!We brought home the 'Overall Winner' award at the UK Complaint Handling Awards 2019 ( @UKCHAwards ) and also the Gold for 'Customer Insight Strategy'. These #awards belong to every Firstsourcer who do their best to help us Stay Ahead of the curve

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Firstsource

@firstsource

3 years

Firstsource uses an integrated smart automation to help a leading auto insurance company overcome the inefficiencies in customer services, resulting in higher compliance, better customer experience and reduced complaints. Take a look. #customerexperience #automation #rpa

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Firstsource

@firstsource

2 years

Did you know that #IntelligentAutomation can identify #InvoiceFinance fraud faster? Luis Huerta, Head – Intelligent Automation, shares 5 recommendations on using automation to help lenders spot #Fraud in the latest edition of IBS Intelligence Journal.

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