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SeatGeek Help Profile
SeatGeek Help

@SeatGeekHelp

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Have a @SeatGeek question? Send us a DM or tweet @ us. We're here from 9 AM - 1 AM EST, 7 days a week! Check out our FAQs:

Manhattan, NY
Joined February 2017
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@SeatGeekHelp
SeatGeek Help
2 years
@SydneySarah1 @taylorswift13 @SeatGeek Hello Sydney, would you mind providing us with your email address associated with your SeatGeek account as well as an order # via DM so that we can take a look at this issue for you.
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@SeatGeekHelp
SeatGeek Help
2 years
@SydneySarah1 Hi Sydney, please send us a DM so we can help you!!
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@SeatGeekHelp
SeatGeek Help
11 months
@kyrasversion We're glad we were able to get this sorted out for you! Have fun at the show! Can't wait to see pics! πŸ’œ
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@SeatGeekHelp
SeatGeek Help
2 years
@laurenhxpe Hi there! Our team is aware of this, and you should see movement in the queue shortly!
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@SeatGeekHelp
SeatGeek Help
13 days
@WendellPierce Hey there! We can definitely look into this for you! Please send us a DM that includes your order number or the email address associated with your SeatGeek account. We look forward to hearing from you!
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@SeatGeekHelp
SeatGeek Help
2 years
@KandiceBridges Hi there! Our team is aware of this, and you should see movement in the queue shortly!
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@SeatGeekHelp
SeatGeek Help
2 years
@gingerm0nster Hi there! That's correct - The page will automatically refresh when it's your turn in line πŸ™‚
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@SeatGeekHelp
SeatGeek Help
2 years
@livelong4olivia Hi! You will want to follow the direct link and this will take you to SeatGeek. Once the onsale officially starts the page will refresh and you will be placed in a virtual waiting room πŸ’œ
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@SeatGeekHelp
SeatGeek Help
2 years
@sailorpiscestwt Hi there! Our team is aware of this, and you should see movement in the queue shortly πŸ’–
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@SeatGeekHelp
SeatGeek Help
2 years
@lashelbinator Hi there! Our team is aware of this, and you should see movement in the queue shortly!
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@SeatGeekHelp
SeatGeek Help
2 years
@mtbutterfree88 Hi Swifties! Here is a helpful article on how to access TaylorSwiftTix presale tickets on SeatGeek for the Taylor Swift: The Eras Tour!
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@SeatGeekHelp
SeatGeek Help
2 years
@jolovestaylor98 Hi there! The queue was temporarily paused, but it is now moving! To keep your place in line, please don’t refresh or close your browser.
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@SeatGeekHelp
SeatGeek Help
2 years
@brittmarie121 Hi there! Our team is aware of this, and you should see movement in the queue shortly πŸ’–
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@SeatGeekHelp
SeatGeek Help
2 years
@nicolemoonyt Hey Swifties!! Here is a helpful article on how to access TaylorSwiftTix presale tickets on SeatGeek for the Taylor Swift: The Eras Tour!
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@SeatGeekHelp
SeatGeek Help
2 years
@jjkslilbitch Hi Sarah! Due to extremely high volume for the TaylorSwiftTix Presale, there was a temporary pause in the queue for Glendale and Arlington tour dates that has been resolved. We apologize for any inconvenience this has caused, and do not advise refreshing your page at this time.
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@SeatGeekHelp
SeatGeek Help
2 years
@pokey_pony Hi there! The queue was temporarily paused, but it is now moving! To keep your place in line, please don’t refresh or close your browser.
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@SeatGeekHelp
SeatGeek Help
2 years
@mimmymorgan Hi there! Our team is aware of this, and you should see movement in the queue shortly!
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@SeatGeekHelp
SeatGeek Help
2 years
@jennasmmrss Tickets are not sold out!
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@SeatGeekHelp
SeatGeek Help
2 years
@vincentlucier You will still keep your place in line, but it just won’t show the progress, so please do not refresh or exit from your browser.
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@SeatGeekHelp
SeatGeek Help
2 years
@sammytheswiftie Hi Sammy, the waiting room will open when the presale begins. The page will refresh and you will be placed in the waiting room. So at 11am EST there is the on-sale for the show at AT&T Stadium, and at 12 noon EST there is the on-sale for the show at State Farm Stadium.
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@SeatGeekHelp
SeatGeek Help
2 years
@anunevergrewup Hi there! The queue was temporarily paused, but it is now moving! To keep your place in line, please don’t refresh or close your browser.
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@SeatGeekHelp
SeatGeek Help
13 days
@WendellPierce We are reaching out again to you now Wendell. Thank you for your patience.
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@SeatGeekHelp
SeatGeek Help
2 years
@puiggie_smalls Hi Emily! Tickets are not sold out for the dates.
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@SeatGeekHelp
SeatGeek Help
2 years
@Boone810 Hi there! The queue was temporarily paused, but it is now moving! To keep your place in line, please don’t refresh or close your browser.
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@SeatGeekHelp
SeatGeek Help
2 years
@tayloswifie13 Hi there! Our team is aware of this, and you should see movement in the queue shortly! To keep your place in line, please don’t refresh or close your browser.
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@SeatGeekHelp
SeatGeek Help
2 years
@taytaytx85 Hi there! Our team is aware of this, and you should see movement in the queue shortly!
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@SeatGeekHelp
SeatGeek Help
4 months
@JimOnToast Hey there! We can definitely look into this for you! Please send us a DM that includes your order number or the email address associated with your SeatGeek account. We look forward to hearing from you!
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@SeatGeekHelp
SeatGeek Help
2 years
@sapphiclouve Hi there! The queue was temporarily paused, but it is now moving! To keep your place in line, please don’t refresh or close your browser.
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@SeatGeekHelp
SeatGeek Help
2 years
@burnthdiscodown Hi Bailey! We do in fact have a waiting room, and it will be open prior to the sale πŸ™‚
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@SeatGeekHelp
SeatGeek Help
2 years
@JustThings28 Hi there! The queue was temporarily paused, but it is now moving! To keep your place in line, please don’t refresh or close your browser.
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@SeatGeekHelp
SeatGeek Help
2 years
@AlexisWilbanks4 Hi Alexis, it will refresh automatically. The queue was temporarily paused, but it is now moving! To keep your place in line, please don’t refresh or close your browser.
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@SeatGeekHelp
SeatGeek Help
2 years
@callie_kent1 Hi there! The queue was temporarily paused, but it is now moving! To keep your place in line, please don’t refresh or close your browser.
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@SeatGeekHelp
SeatGeek Help
2 years
@JLAW920 Hi there! Our team is aware of this, and you should see movement in the queue shortly!
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@SeatGeekHelp
SeatGeek Help
2 years
@MsWillis3 Hi there! The queue was temporarily paused, but it is now moving! To keep your place in line, please don’t refresh or close your browser.
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@SeatGeekHelp
SeatGeek Help
2 years
@jennafrances23 Hi there! The queue was temporarily paused, but it is now moving! To keep your place in line, please don’t refresh or close your browser.
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@SeatGeekHelp
SeatGeek Help
5 years
@nicolconcilio Smart to ask! All tickets on SeatGeek backed by a 100% guarantee and we make sure our sellers are vetted, so we've got you COVERED. You can send us a DM with any questions, and get the details on our guarantee here:
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@SeatGeekHelp
SeatGeek Help
2 years
@WilsonHoyt2 Hi there! Our team is aware of this, and you should see movement in the queue shortly!
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@SeatGeekHelp
SeatGeek Help
2 years
@laura_cannaday Due to high demand for Taylor Swift: The Eras Tour TaylorSwiftTix Presale, there is an extended wait time for purchasing. We apologize for any inconvenience, please be patient in queue and do not refresh your page at this time
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@SeatGeekHelp
SeatGeek Help
2 years
@Baseball_Brat13 @CatieOsaurus @alyankovic @SeatGeek Oh no! Please DM us your email and order # when you get a chance. We'd be happy to try some troubleshooting to assist. Especially if you are at the concert and can't get in!
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@SeatGeekHelp
SeatGeek Help
2 years
@cutetypes You will still keep your place in line, but it just won’t show the progress, so please do not refresh or exit from your browser.
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@SeatGeekHelp
SeatGeek Help
2 years
@alltooshel Hi there! The queue was temporarily paused, but it is now moving! To keep your place in line, please don’t refresh or close your browser.
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@SeatGeekHelp
SeatGeek Help
2 years
@texasesc Hi there! Our team is aware of this, and you should see movement in the queue shortly!
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@SeatGeekHelp
SeatGeek Help
2 years
@wistfulkitsune @SeatGeek Due to high demand for Taylor Swift: The Eras Tour TaylorSwiftTix Presale, there is an extended wait time for purchasing. We apologize for any inconvenience, please be patient in queue and do not refresh your page at this time. This is not sold out πŸ’–
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@SeatGeekHelp
SeatGeek Help
2 years
@constelationrry Due to high demand for Taylor Swift: The Eras Tour TaylorSwiftTix Presale, there is an extended wait time for purchasing. We apologize for any inconvenience, please be patient in queue and do not refresh your page at this time πŸ’–
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@SeatGeekHelp
SeatGeek Help
4 years
@TheRealAlTayco Try here instead:
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@SeatGeekHelp
SeatGeek Help
5 years
@maureenjones83 @SeatGeek Hey Maureen! We'd love to investigate this further for you. Would you mind sending us a DM with your email? Thanks!
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@SeatGeekHelp
SeatGeek Help
2 years
@merkinmuffIey There are still tickets available!
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@SeatGeekHelp
SeatGeek Help
2 years
@the_tiffanylea Hi there! The waiting room will open when the presale begins. The page will refresh and you will be placed in the waiting room. So at 11am EST there is the on-sale for the show at AT&T Stadium, and at 12 noon EST there is the on-sale for the show at State Farm Stadium.
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@SeatGeekHelp
SeatGeek Help
2 years
@sammytheswiftie Hi Sammy! As long as you received a valid code, you'll be able to use it for any Arlington dates of your choice since the new dates have been added. Hopefully this answered your questions, but let us know if you need further help! πŸ’œ
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@SeatGeekHelp
SeatGeek Help
2 years
@faithdoblado Hi! You will want to follow the direct link and this will take you to SeatGeek. Once the onsale officially starts the page will refresh and you will be placed in a virtual waiting room πŸ’œ
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@SeatGeekHelp
SeatGeek Help
2 years
@brittej There are still presale tickets available!
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@SeatGeekHelp
SeatGeek Help
2 years
@swiftaly_mx You will still keep your place in line, but it just won’t show the progress, so please do not refresh or exit from your browser.
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@SeatGeekHelp
SeatGeek Help
2 years
@juliecorbett123 Hi there! Our team is aware of this, and you should see movement in the queue shortly! To keep your place in line, please don’t refresh or close your browser.
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@SeatGeekHelp
SeatGeek Help
2 years
@sillypinoy Hi there! The queue was temporarily paused, but it is now moving! To keep your place in line, please don’t refresh or close your browser.
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@SeatGeekHelp
SeatGeek Help
2 years
@prezident_c Due to high demand for Taylor Swift: The Eras Tour TaylorSwiftTix Presale, there is an extended wait time for purchasing. We apologize for any inconvenience, please be patient in queue and do not refresh your page at this time. This is not sold out πŸ’–
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@SeatGeekHelp
SeatGeek Help
2 years
@steviejoannb Hi there! The queue was temporarily paused, but it is now moving! To keep your place in line, please don’t refresh or close your browser.
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@SeatGeekHelp
SeatGeek Help
2 years
@JJHorton84 @swiftlydaylight Hi there, thanks for reaching out! If you are provided a Presale Access Code from Ticketmaster for an event that is being ticketed via SeatGeek, like Arlington or Glendale, it will work on SeatGeek for the presale! Hope that helps, but you all can DM us if anything :)
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@SeatGeekHelp
SeatGeek Help
2 years
@lwymmd23 Hi! You will want to follow the direct link and this will take you to SeatGeek. Once the onsale officially starts the page will refresh and you will be placed in a virtual waiting room.
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@SeatGeekHelp
SeatGeek Help
2 years
@midnightsAdrie Hi there! Our team is aware of this, and you should see movement in the queue shortly!
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@SeatGeekHelp
SeatGeek Help
2 years
@loveonvol6 We've been here Kayla πŸ˜„ We're responding to as much outreach regarding the Taylor Swift presale as we can. How can we help? Feel free to DM us any questions that you might have.
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@SeatGeekHelp
SeatGeek Help
1 year
@Ems_reputation So sorry to hear that Emilee. Could you please DM us with an order number or the email address associated with your SeatGeek account, so we can take a further look?
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@SeatGeekHelp
SeatGeek Help
2 years
@amandaadnama Hi there! The queue was temporarily paused, but it is now moving! To keep your place in line, please don’t refresh or close your browser.
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@SeatGeekHelp
SeatGeek Help
1 year
@BucksFilmRoom Hi there, thanks for reaching out! We would love to look into this for you! Could you please DM us your SeatGeek order number or email address?
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@SeatGeekHelp
SeatGeek Help
2 years
@_tswift_tumblr Hi! You will want to follow the direct link and this will take you to SeatGeek. Once the onsale officially starts the page will refresh and you will be placed in a virtual waiting room.
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@SeatGeekHelp
SeatGeek Help
1 year
Y’all ready for the Queen 🐝? Reminder that BeyHive presale tickets for Beyoncé’s Renaissance World Tour at AT&T Stadium will require a specific access code. Please do not enter the queue without a valid code, as you will not be able to view or purchase tickets at that time.
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@SeatGeekHelp
SeatGeek Help
2 years
@laurasmykal Hi there! The queue was temporarily paused, but it is now moving! To keep your place in line, please don’t refresh or close your browser.
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@SeatGeekHelp
SeatGeek Help
2 years
@ben_aegerter Hi there! Yes, you can refresh once through to the event page!
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@SeatGeekHelp
SeatGeek Help
2 years
@castleofarallia Due to high demand for Taylor Swift: The Eras Tour TaylorSwiftTix Presale, there is an extended wait time for purchasing. We apologize for any inconvenience, please be patient in queue and do not refresh your page at this time πŸ’–
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@SeatGeekHelp
SeatGeek Help
2 years
@rizzstal Hi! You will want to follow the direct link and this will take you to SeatGeek. Once the onsale officially starts the page will refresh and you will be placed in a virtual waiting room πŸ’œ
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@SeatGeekHelp
SeatGeek Help
2 years
@madcart12 Due to high demand for Taylor Swift: The Eras Tour TaylorSwiftTix Presale, there is an extended wait time for purchasing. We apologize for any inconvenience, please be patient in queue and do not refresh your page at this time πŸ’–
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@SeatGeekHelp
SeatGeek Help
2 years
@loverkatie13 Hi Katie! Yes, we would recommend making a SeatGeek account before. Here is the info on the Capital One Exclusive Cardholder Presale: When you reach the event page, enter the first 6 digits of your Capital One card number to gain entry to the Capital One Cardholder Presale.
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@SeatGeekHelp
SeatGeek Help
2 years
@Skatamooshh Due to high demand for Taylor Swift: The Eras Tour TaylorSwiftTix Presale, there is an extended wait time for purchasing. We apologize for any inconvenience, please be patient in queue and do not refresh your page at this time πŸ’–
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@SeatGeekHelp
SeatGeek Help
2 years
@KeziahMiner Due to high demand for Taylor Swift: The Eras Tour TaylorSwiftTix Presale, there is an extended wait time for purchasing. We apologize for any inconvenience, please be patient in queue and do not refresh your page at this time πŸ’–
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@SeatGeekHelp
SeatGeek Help
2 years
@breyna2018 Hi there! The queue was temporarily paused, but it is now moving! To keep your place in line, please don’t refresh or close your browser.
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@SeatGeekHelp
SeatGeek Help
2 years
@balloongirl4701 You will still keep your place in line, but it just won’t show the progress, so please do not refresh or exit from your browser.
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@SeatGeekHelp
SeatGeek Help
6 years
@MarryTheNight91 Hey there - we appreciate your feedback about this! Tickets for the event in question are no longer available on our site. We try our very hardest to keep charity shows from becoming available on SeatGeek, and apologize that this event momentarily appeared on the site.
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@SeatGeekHelp
SeatGeek Help
2 years
@sunset_vine13 That's correct!
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@SeatGeekHelp
SeatGeek Help
11 months
@ElizabethforTN Hey there, thank you for reaching out to SeatGeek for help! I can definitely look into this for you. Could you please DM us with an order number or the email address associated with your SeatGeek account?
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@SeatGeekHelp
SeatGeek Help
5 years
@DaddyDimmuTv Hey there! How about shooting us a DM? We would be happy to look into this further.
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@SeatGeekHelp
SeatGeek Help
2 years
@maddieeras @SeatGeek Hey Maddie, If you are not seeing any listings when viewing the event page, please refresh and the listing will appear. You will not lose your place in line!
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@SeatGeekHelp
SeatGeek Help
2 years
@wisteriadarling @enerianna @SeatGeek Hey Belle, Typically only a certain amount of tickets are sold during pre sale, and more tickets will become available during the General Public On-Sale!
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@SeatGeekHelp
SeatGeek Help
2 years
@kay_leo3 Hi Kaylee! Oh no, we are sorry to hear you have not received your tickets for this show yet. Can you please send us a DM with your Order Number? Once we receive this, we would be happy to take a look into this issue and help!
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@SeatGeekHelp
SeatGeek Help
2 years
@jetsetswift13 Hi Kelly! SeatGeek is the primary box office ticket provider for State Farm Stadium, so all ticket purchases will be facilitated through SeatGeek for the Glendale shows. You will still use the pre-sale code you received from TicketMaster.
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@SeatGeekHelp
SeatGeek Help
5 years
@carolinebrennn Hey there! If you're running into any issues with your order feel free to send us a DM and we can take a look. Also, if you need some speedier help feel free to email us over at hi @SeatGeek .com or give us a call at 1-888-506-4101 and our representatives can help you out as well!
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@SeatGeekHelp
SeatGeek Help
2 years
@aatrent21 Hi there! The queue was temporarily paused, but it is now moving! To keep your place in line, please don’t refresh or close your browser.
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@SeatGeekHelp
SeatGeek Help
2 years
@alltoolyrical Hi! SeatGeek is the primary box office ticket provider for State Farm Stadium, so all ticket purchases will be facilitated through SeatGeek for the Glendale shows. You will still use the pre-sale code you received from TicketMaster.
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@SeatGeekHelp
SeatGeek Help
3 months
@Eras_Resale Hey there! We can definitely look into this for you! Please send us a DM that includes your order number or the email address associated with your SeatGeek account. We look forward to hearing from you!
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@SeatGeekHelp
SeatGeek Help
2 years
@cska01 If you have purchased tickets, and are unable to see them in your account, please DM us with your email address so we can check your account. As far as the issue of not being able to view your tickets, our team is aware and is working to resolve this issue.
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@SeatGeekHelp
SeatGeek Help
7 years
@NjTank99 Hey Frank - if you need any help, please feel free to send us a DM! Tickets usually arrive instantly, but we can make sure you're set.
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@SeatGeekHelp
SeatGeek Help
2 years
@whitedkellie Hi Kellie! If you are provided an Access Code from Ticketmaster for an event that is being ticketed via SeatGeek, it will work on SeatGeek for the presale. Hope that helps to clarify.
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@SeatGeekHelp
SeatGeek Help
2 years
@Alexx_323 Hey Alex, We are sorry to hear about the double charge, but can you please send us a dm with your order number/email address used for the purchase? Once we have that information we can take a look for you!
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@SeatGeekHelp
SeatGeek Help
2 years
@_just_maddie_ Due to high demand for Taylor Swift: The Eras Tour TaylorSwiftTix Presale, there is an extended wait time for purchasing. We apologize for any inconvenience, please be patient in queue and do not refresh your page at this time πŸ’–
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@SeatGeekHelp
SeatGeek Help
4 years
@TheEnduringIcon Hey there! Feel free to DM us your order number and we'll be happy to look into this for you.
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@SeatGeekHelp
SeatGeek Help
2 years
@AmberWineteen89 Hi there! The queue was temporarily paused, but it is now moving! To keep your place in line, please don’t refresh or close your browser.
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@SeatGeekHelp
SeatGeek Help
2 years
@mdgould715 Hi there! SeatGeek is the official ticketing company for AT&T Stadium so the presale will be through us! As long as your niece received a 10 digit code, it'll be valid on our site for any of the Arlington dates you'd like. Hopefully this helps, but you can DM us if anything :)
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@SeatGeekHelp
SeatGeek Help
2 years
@wahinepunk Due to high demand for Taylor Swift: The Eras Tour TaylorSwiftTix Presale, there is an extended wait time for purchasing. We apologize for any inconvenience, please be patient in queue and do not refresh your page at this time πŸ’–
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@SeatGeekHelp
SeatGeek Help
2 years
@rodiriri Due to high demand for Taylor Swift: The Eras Tour TaylorSwiftTix Presale, there is an extended wait time for purchasing. We apologize for any inconvenience, please be patient in the queue and do not refresh your page at this time.
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@SeatGeekHelp
SeatGeek Help
1 year
@JinnalMorazz Hey there, how about sending us a DM? We'd be happy to take a further look at your order.
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@SeatGeekHelp
SeatGeek Help
2 years
@GeekChic42 Hi there! Our team is aware of this, and you should see movement in the queue shortly πŸ’–
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