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SMARTCares Profile
SMARTCares

@SMARTCares

53,407
Followers
7,185
Following
1,561
Media
109,542
Statuses

Welcome to the official customer support account of @LiveSmart . You may also reach us on or through our hotline *888.

Republic of the Philippines
Joined October 2015
Don't wanna be here? Send us removal request.
@SMARTCares
SMARTCares
2 years
@kyle_edwaine 2/4 -iPhone XR -iPhone XS -iPhone XS Max -iPhone 11 -iPhone 11 Pro -iPhone 11 Pro Max -iPhone SE (2nd Gen) -iPhone 12 -iPhone 12 mini -iPhone 12 Pro -iPhone 12 Pro Max -iPhone 13 -iPhone 13 mini -iPhone 13 Pro -iPhone 13 Pro Max
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@SMARTCares
SMARTCares
8 years
@imhansome5 Alright, Hans. We're on it. Thanks!
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@SMARTCares
SMARTCares
8 years
@Donghyukph @YG_iKONph We want you to see the boys live, but we'll still have our Events Team look into this. We'll let you know for sure. 😄
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@SMARTCares
SMARTCares
2 years
We hope your family and friends are safe in light of the earthquake that just happened! Here are some tips on what to do before, during, and after an earthquake. #StaySafe
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@SMARTCares
SMARTCares
8 years
@ParkShenxX We'll be working on it, Yui! ✌️
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@SMARTCares
SMARTCares
2 years
How does an SMS scam work? Find out so you don't fall victim to cybercriminals. #CyberSmart
@SmartNewsroom
Smart Newsroom
3 years
How does an SMS scam work? Find out so you don't fall victim to cybercriminals. #CyberSmart
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@SMARTCares
SMARTCares
1 year
@dagraytlandy Hi, @dagraytlandy ! Please be informed that SIM Registration process will start on December 27, 2022 at 5am. The link is accessible on that time and can be access through any digital devices. I hope this helps. Thank you!
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@SMARTCares
SMARTCares
4 years
PLDT, Smart, Sun and TNT Advisory February 14, 2020 Customers in parts of Ballesteros, Lal-lo, Sanchez-Mira and Tuguegarao in Cagayan; Cauayan, Echague, Ilagan and Roxas in Isabela; Kalinga; and Apayao may experience degradation or loss of voice, SMS, internet & data services
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@SMARTCares
SMARTCares
8 years
@iKON_8888 @TripleKimChi Hmmm. Maybe you should have it checked by the network provider where the phone is from.
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@SMARTCares
SMARTCares
6 years
Thanks for sending a speedtest screenshot, Markee. We'll look into this and update you in a bit. Do keep your lines open. Thank you! 👍
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@SMARTCares
SMARTCares
6 years
@MLQdbrkds Hi! Please be guided that effective July 3, 2018, the validity of Smart, TNT and Sun Prepaid airtime loads P1 to P299 will also be extended to one (1) year or 365 days. ☺👌
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@SMARTCares
SMARTCares
5 years
Smart, Sun, and TNT Advisory December 2, 2019 Follow these tips to stay #SafePH & dry for Typhoon #TisoyPH .
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@SMARTCares
SMARTCares
6 years
Help is here, Alex. Allow us to check this quickly. Send us your concern Smart number and exact location via DM for further checking. We'll wait for it.
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@SMARTCares
SMARTCares
2 years
Introducing the newest way to settle your PLDT and Smart Postpaid bills! Experience hassle-free payment transactions through Paybox, available in stores nearest you. 👍 Watch the latest #PLDTHomeTechniks special edition video here:
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@SMARTCares
SMARTCares
4 years
Our commitment is to continue to serve you during this enhanced community quarantine. You may reach us 24/7 through our social media channels. Our technical support hotlines *888 (for Smart & TNT) & 200 (for Sun), will be operating from 9AM-6PM, Mondays-Sundays starting March 19.
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@SMARTCares
SMARTCares
8 years
@ikon_crazynoona @TripleKimChi @iKON_8888 Oh! You're making us blush. 😊
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@SMARTCares
SMARTCares
6 years
@mojicamadel_ Sometimes you just have to wait for the fate to make its move, Madel. Stay positive. Good luck! =)
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@SMARTCares
SMARTCares
2 years
@VroFk Allow us to assist you with your concern, @VroFk . Kindly message us via DM for further assistance. We'll be waiting for you there!
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@SMARTCares
SMARTCares
8 years
@iaian05 Don't worry; we'll update you regarding this, but no promises. Okay? :)
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@SMARTCares
SMARTCares
8 years
SMART ADVISORY: You may be having trouble using your mobile data service now. That's due to ongoing network (cont)
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@SMARTCares
SMARTCares
6 years
Always count your blessings because life has so much to offer. So what are you waiting for? Click to check them out and register now. Who knows, your forever might just be one call away. :green_heart: (2/2)
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@SMARTCares
SMARTCares
2 years
@yakutyuii Hi there @yakutyuii ! Thank you for taking the time to reach Smart Communications. Let's get your concern resolved by sending us a DM. We will be glad to assist you there. Thank you and stay safe!
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@SMARTCares
SMARTCares
8 years
@senyoramarisse Thanks, Marisse. We've read your DM and posted a reply. You can check it now. 🙂
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@SMARTCares
SMARTCares
2 years
@choonsongyi We will be glad to assist you via PM/DM, @choonsongyi . We'll wait for your message in there.
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@SMARTCares
SMARTCares
8 years
@michelle_dy and . Keep an eye for update. Thanks. 👍😊
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@SMARTCares
SMARTCares
8 years
@gaayleangeles Check your DM bes! :D
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@SMARTCares
SMARTCares
2 years
@Mary39034659 Hi, @Mary39034659 . We got your DM and we've already replied. Kindly check it. Thanks!
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@SMARTCares
SMARTCares
4 years
CUSTOMER ADVISORY [June 19, 2020] Watch out for phishing websites that are claiming to be conducting surveys and promising prizes to participants. These are not legitimate Smart websites.
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@SMARTCares
SMARTCares
8 years
@MaiChard_Saudi How slow, MaiChard? This one 🐢 or this🐌?😜 DM us your number & location↙️ @SMARTCares for us to check.
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@SMARTCares
SMARTCares
4 years
Smart Network Advisory [January 13, 2020] Following the phreatic eruption of the Taal Volcano over the weekend, some areas in Batangas, Cavite and Laguna, may still experience limited mobile signal due to damage to our facilities and/or lack of commercial power.
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@SMARTCares
SMARTCares
4 years
We have temporarily paused our operations in Smart Stores and Sun Shops in Luzon to support the health and safety of our employees and customers. Our stores and shops located in Visayas and Mindanao will follow adjusted operating hours to continuously serve you. #StaySmart
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@SMARTCares
SMARTCares
8 years
@prince_ct We can't wait to welcome you to our #SMART family, Cedrick! :D We'll take it from here, @enjoyGLOBE .
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@SMARTCares
SMARTCares
8 years
@kimcrooz Yeah! That's cool to hear, Kim. 😘
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@SMARTCares
SMARTCares
7 years
@thenomad Hello Terr! May we ask if you still have concern regarding your bill? Let us know. We will be waiting for your response. 👍
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@SMARTCares
SMARTCares
11 months
@bdelima051999 Hi, @bdelima051999 . We've got your message. Let's jump in there.
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@SMARTCares
SMARTCares
6 years
Hi Elline. Cheer up! Help is here. 😊 DM us your mobile number and location (street, barangay, and municipality). Just tap here: .
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@SMARTCares
SMARTCares
4 years
Did you receive a random notification from the Find My Mobile app just like other Samsung Galaxy users? Don't fret 👍 Read the full article here:
@verge
The Verge
4 years
Samsung blasts Galaxy phones worldwide with weird ‘1’ notification
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@SMARTCares
SMARTCares
8 years
@sammangubat Hey Sam! You mean there's no network coverage in your area? Where are you exactly located?
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@SMARTCares
SMARTCares
4 years
@Joseph_Morong Providing you an immediate assistance to improve your signal is a must, @Joseph_Morong . Meet us thru DM along with your affected mobile number and exact location for us to provide an immediate assistance. We'll wait for your update.
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@SMARTCares
SMARTCares
8 years
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@SMARTCares
SMARTCares
7 years
@nicokentdallas Details has not been rolled out yet, Nico. Please keep an eye for updates. 😉
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@SMARTCares
SMARTCares
8 years
@EnzoSevillo This is it, Enzo! We're here for you. 😉
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@SMARTCares
SMARTCares
4 years
Stay safe and connected. For crowd-free transactions, you may settle your bills online.👍 Remember to pay only through our accredited payment channels near you. Do not transact with people or groups offering discounts on your bills.
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@SMARTCares
SMARTCares
6 years
@KSmnt2003 Thank you so much for your feedback, Karl. Don't worry, we'll keep you posted once have. Stay tuned! 😊
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@SMARTCares
SMARTCares
6 years
@VERSARAPXXIX You're making the good choice! 😉 Let's bridge the gap on your mobile data connection experience. Together, we'll #LiveMore 💚
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@SMARTCares
SMARTCares
8 years
@antidatacap No worries! We'll take note of that. 😊
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@SMARTCares
SMARTCares
7 years
@noticemeplsxoxo Hi there, No details to share with you yet. Just keep an eye for more updates. Have a great day! 😉
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@SMARTCares
SMARTCares
2 years
Beware of phising, smishing, vishing and other forms of Social Engineering. For more information, visit #CyberSmart
@SmartNewsroom
Smart Newsroom
2 years
Beware of Social Engineering tactics. Refrain from disclosing OTPs to avoid compromising your online accounts. As a matter of policy, @pldt and @LiveSmart 's customer care channels, agents, or resellers DO NOT ask for OTP numbers. #CyberSmart
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@SMARTCares
SMARTCares
6 years
Hi, Sweet. You can apply for a postpaid plan through your nearest Smart store or by our Online Store via website: . Note that you need the following requirements to proceed with your plan application. Check this link: . 👍💚
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@SMARTCares
SMARTCares
8 years
@rhylsteel We did not mean to ruin your night and chance at love, John. Just hang in there. We'll give you an update via DM.
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@SMARTCares
SMARTCares
8 years
@heysell_uhn @WhoSeeChua C'mon Jr, you know you want to. 😉
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@SMARTCares
SMARTCares
2 years
@lalapearloh Hi @lalapearloh , thanks for messaging Smart Communications! For us to further check your concern, kindly provide us your mobile number and current load balance.
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@SMARTCares
SMARTCares
6 years
Don't waste your time sulking and looking for what you don't have, @lexctn . Always remember, we at Smart will always be here to give you the best promo offers that will make you realize that you are here in this world for many reasons. (1/2)
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@SMARTCares
SMARTCares
8 years
@NADINSTAGRAM No worries, friend! Just send us their affected numbers so we can help them both enjoy their Greece trip. :D
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@SMARTCares
SMARTCares
4 years
SERVICE ADVISORY August 7, 2020
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@SMARTCares
SMARTCares
2 years
@MANOFFO13 We will be glad to assist you via PM/DM. We suggest you remove your post containing your account information for your protection.
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@SMARTCares
SMARTCares
8 years
@gringo_honasan Thank you Sir Gringo for the support! #SmartWiFi 👍
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@SMARTCares
SMARTCares
2 years
@CappedCorned Allow us to help you with your concern through our SMART Chatbot link: . Thank you!
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@SMARTCares
SMARTCares
4 years
Having trouble sending your text messages? ✉ Don’t worry, we are here to help. Check out today's #QuickFix ! Learn more at
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@SMARTCares
SMARTCares
2 years
@mintbuster Are you still there?
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@SMARTCares
SMARTCares
6 years
@alexaaroxas Sorry for the late reply. May we ask if your concern was already resolved? Provide us an update. We'll be waiting.
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@SMARTCares
SMARTCares
8 years
@lancedeocampo No registration needed, Lance & @azeusjoshua . 👍 Just turn your mobile data on then your free to access the app. 👌
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@SMARTCares
SMARTCares
8 years
@Junrixmonter Oh definitely, Junrix! Make the Smarter change today! 😉
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@SMARTCares
SMARTCares
8 years
@GEEisFLY That works too, Gio! 👊 Get hyped!
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@SMARTCares
SMARTCares
2 years
@yakutyuii Hi, @yakutyuii ! Allow us to resolve your concern by sending us a PM/DM I hope this helps. Thank you and stay safe.
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@SMARTCares
SMARTCares
8 years
@TSEeekenWING Aww.. That flatters us, Paula! ☺️ Hope our ads will continuously inspire you! 😊
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@SMARTCares
SMARTCares
7 years
@syalisbualxx Sorry for not responding immediately. We're doing our best to answer all of our customer, we don't intent to make you feel ...
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@SMARTCares
SMARTCares
8 years
@Junrixmonter To more birthdays to come, Junrix! 👊 We hope you'll enjoy our services!
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@SMARTCares
SMARTCares
11 months
@bdelima051999 We would like to take a closer look into your concern, @bdelima051999 . Would you mind enlightening us with the details of your concern through this link: , for us to properly assist you. We will wait you there!
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@SMARTCares
SMARTCares
8 years
... Should you need our help, we got you covered here. 😉 Just hit the button 👇
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@SMARTCares
SMARTCares
2 years
@TheDoomingPH We'd like to make it up to you, @TheDoomingPH . Please share with us the details of your concern through DM together with the concerned mobile number so we can properly assist you. We'll wait for your message.
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@SMARTCares
SMARTCares
8 years
@ManilaConyos Hi there! Let's find out what's causing this. DM @SMARTCares your SMART number, location and device model for checking. :)
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@SMARTCares
SMARTCares
11 months
@kylalykag Hi, @kylalykag ! Allow us to resolve your concern by sending us a private message on this link: . We'll wait for your message in there. Stay safe!
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@SMARTCares
SMARTCares
8 years
@nadyatistic Let's check on it, Agape. Send us your mobile number and location here:
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@SMARTCares
SMARTCares
1 year
@ScannerTouch Hi, @ScannerTouch . Please send us a DM to enlighten us your concern and we will help you to resolve it. We will wait your message. Stay safe!
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@SMARTCares
SMARTCares
8 years
@arianadowngrade Hi, Karla! Sorry for the late response, but we're here now to assist you. Do you still have the same concern? 😊
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@SMARTCares
SMARTCares
8 years
@JeromeGotangco It can be used in accessing YouTube, iflix, Spinnr, Vimeo, Dailymotion or Dubsmash. We hope this clears things out. 👍
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@SMARTCares
SMARTCares
11 months
@bdelima051999 Hi, @bdelima051999 . We do apologize for the inconvenience. Let's get your concern resolved through messaging us in @SMARTCares or @LiveSmart . Hope this helps. Thank you and stay safe.
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@SMARTCares
SMARTCares
8 months
@deukae_021 Hi, @deukae_021 . Let's get your concern resolved by sending us a private message. I hope this helps.
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@SMARTCares
SMARTCares
8 years
@SheilaMonsterr We don't offer that for now but we always take note of our subscriber's feedback. Thanks for your suggestion, Shiela!
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@SMARTCares
SMARTCares
7 years
@moirakeIly Hi Keily. Sorry for the late reply. Allow us to help you this time. Feel free to let us know if you still need assistance.
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@SMARTCares
SMARTCares
3 years
CUSTOMER ADVISORY
@LiveSmart
SMART
3 years
Customer Advisory: Due to the unexpected surge of users, some may experience intermittent connection issues when accessing GigaPlay. Our tech teams are on top of this, and we will provide updates thru this channel.
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@SMARTCares
SMARTCares
1 year
@BongPhillips555 Hi there, @BongPhillips555 . Thank you for your interest in registering your SIM. The SIM Registration Portal will be available by 5AM of December 27. I hope this guides you. Keep safe!
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@SMARTCares
SMARTCares
11 months
@bdelima051999 Hi, @bdelima051999 ! Thank you for reaching Smart Communications. We already send a private message Let's resolve your concern and jump in to our conversation.
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@SMARTCares
SMARTCares
5 years
@StrongIam Wow! Thanks for sharing this with us, @StrongIam . If in case you need our help, please let us know through DM. :)
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@SMARTCares
SMARTCares
4 years
Have you ever tried making a call but heard a recording instead? What do these recordings mean? 🤔 Check today’s #QuickFix ! Learn more at
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@SMARTCares
SMARTCares
6 years
@MLQdbrkds That's a big YES, MLQ! Our free 1GB/day data for Youtube has been extended until July 31, 2018. If you want more data, you can register to GigaSurf 50. Hope this guides you! :)
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@SMARTCares
SMARTCares
9 months
@mySIGNATURE26 We're sorry to hear of your experience, @mySIGNATURE26 . We advise you to remove your post that contains personal information. We also hope that you will reach out to us via DM via our official Facebook or Twitter page. We will be glad to assist you in DM as well.
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@SMARTCares
SMARTCares
6 years
@shutanginadre Help is here! Allow us to discover the possible root caused of the issue on your data connectivity. Send us your affected Smart number and exact location via DM so we could help you out. We'll wait for it.
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@SMARTCares
SMARTCares
8 years
You're making us blush @nixonapun .😊
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@SMARTCares
SMARTCares
8 years
@1975mattay Old or new, we are just one Smart Family, Ash. Of course, it is included! 💚
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@SMARTCares
SMARTCares
2 years
@henrycarl_r We're here to assist you with your follow-up on your data issues, @henrycarl_r . Please stick with us through DM for updates. We'll wait for you there.
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@SMARTCares
SMARTCares
7 years
@GaliciaBryant What's wrong, Chigga? Let's talk about it over DM here at @SMARTCares . 😉 Just click/tap here 👇
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@SMARTCares
SMARTCares
4 years
Stay safe and view your bills online. Visit for more info.
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@SMARTCares
SMARTCares
11 months
@viruz_jagars Allow us to assist you with your concern, @viruz_jagars . Kindly message us via direct message for further assistance. We'll be waiting for you there!
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@SMARTCares
SMARTCares
8 years
@chekabaul We love you more, Cake! You deserve it! 💚
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@SMARTCares
SMARTCares
6 years
@darkwinged_095 @LiveSmart Aww! 😭😍 We love you too! That's why we believe that you deserve this! We're always here for you! Thank you! 💚
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@SMARTCares
SMARTCares
8 years
@KimHanbinsBae Calm down. 😉 We want you to see the boys live, but we'll still have our Events Team look into this. We'll let you know for...
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@SMARTCares
SMARTCares
8 years
@LiveSmart That's true, Reflect. Free data access until August 12. Download the app; and in-game data is absolutely free!
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