Patreon Support @PatreonSupport Twitter profile

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Patreon Support

@PatreonSupport

5 years

@PlatypiParty Hi there, thanks for flagging. If you have a Patreon account, please see this resource for the next steps:

Report content that violates community guidelines

We have community guidelines to ensure that Patreon remains a respectful environment for a diverse range of creators and their communities. As we take this very seriously, we ask that you read this...

support.patreon.com

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Patreon Support

@PatreonSupport

2 years

1/2 We understand people's desire to support humanitarian activities in #Ukraine . Patreon does not allow funds raised on the platform to be used to support violence or purchasing of military equipment.

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Patreon Support

@PatreonSupport

3 years

@allegedlyangelo @defnoodles Hi. We’re not able to help with this from Twitter, but you can report a creator with the information in this article or by sending an email to guidelines @patreon .com. Patreon Help CenterPatreon Help Center

Report content that violates community guidelines

We have community guidelines to ensure that Patreon remains a respectful environment for a diverse range of creators and their communities. As we take this very seriously, we ask that you read this...

support.patreon.com

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Patreon Support

@PatreonSupport

9 months

We are aware of an issue regarding a slight increase of declined payments. We are actively investigating this situation and appreciate your patience while it is resolved.

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Patreon Support

@PatreonSupport

2 years

2/2 We have suspended a campaign while we investigate. If a page is removed after investigation, we always send the creator the remaining funds or refund all pledges. Our policy is here:

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Patreon Support

@PatreonSupport

6 years

You can now successfully use PayPal to pledge at this time. We’ll follow up with patrons via email.

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Patreon Support

@PatreonSupport

6 years

Patreon is under maintenance while we investigate connectivity issues. Thank you for your patience as our team works to resolve.

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Patreon Support

@PatreonSupport

4 years

@jojo2020 Thanks for reaching out. Accounts only seeking to analyze the QAnon conspiracy theory will not be impacted by this change.

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Patreon Support

@PatreonSupport

4 years

The Patreon website and apps are not reachable at the moment. The initial investigation points to Cloudflare outage. We are getting in contact with Cloudflare and will update once we have more information.

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Patreon Support

@PatreonSupport

6 years

Hello creators & patrons! @youtube is experiencing a site-wide outage, which affects creators and patrons attempting to view youtube videos on Patreon. Please refer to their twitter page for updates.

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Patreon Support

@PatreonSupport

5 years

We've taken your feedback into consideration and have decided to roll back this change, making the download links available again, and reconsider how we can better meet the needs of creators and patrons for listening to and downloading audio. We appreciate your feedback!

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Patreon Support

@PatreonSupport

4 years

@ProjektMelody Hi there. There's an email in the queue from your registered address, but we can't resolve that via Twitter. We've let the team know, though.

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Patreon Support

@PatreonSupport

2 years

Patreon is restricted in Russia Over the weekend, we received a notice from Russia’s internet regulator that Patreon has been restricted in Russia. The block stems from the Russian government’s objection to statements from a Russian creator condemning the invasion of Ukraine.

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Patreon Support

@PatreonSupport

7 years

What's that? Patreon now allows creators to post multiple images without hosting them elsewhere? YAS IT'S TRUE: .

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Patreon Support

@PatreonSupport

6 years

We have been told by a few creators that they have been targeted by phone phishing scams asking for their Patreon credentials. Patreon will never ask you for your password or two- factor code over phone or email. We recommend two-factor authentication for extra account security.

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Patreon Support

@PatreonSupport

6 years

Hey, everyone. The site had a case of the Mondays but we're back up and running. Thanks again for your patience.

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Patreon Support

@PatreonSupport

5 years

Payments are still processing slowly, and we’re expecting all processing to finish by end of Wednesday (11:59 PM PT). We apologize for the delay and are working on an alternative solution. We take any delay in our payment operations very seriously.

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Patreon Support

@PatreonSupport

5 years

Hey everyone! Patreon will be running scheduled maintenance today November, 26th at 11pm PDT to tomorrow November, 27th at 3am PDT which means Patreon won't be accessible via desktop or mobile during this time.

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Patreon Support

@PatreonSupport

5 years

Payments are processing, but at a slower rate than normal. We’re investigating the root cause and will continue to provide updates @PatreonStatus

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Patreon Support

@PatreonSupport

6 years

We're investigating a sitewide issue. Thank you so much for your patience in the meantime. -ER

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Patreon Support

@PatreonSupport

5 years

We're still working on the issue of slow payment processing times and appreciate your patience as we work to resolve

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Patreon Support

@PatreonSupport

5 years

Hey all! We wanted to let everyone know that Patreon will be running scheduled maintenance from November 26th at 11pm PDT to November 27th at 3am PDT. Patreon will not be accessible on desktop or mobile during this time.

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Patreon Support

@PatreonSupport

6 years

We had several questions about why we removed . We removed this creator because they shared an individual’s home address in a public video as part of a threat against that individual. We have a zero tolerance policy for doxing. 1/2

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Patreon Support

@PatreonSupport

5 years

Apologies to patrons who received multiple copies of an email this evening! Our team is ensuring this doesn't happen again and is reviewing what caused such an abundance of thankfulness.

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Patreon Support

@PatreonSupport

5 years

We’ve completed payments processing for March. Over the next few days, we’ll continue to retry payments for anyone who declined. We recommend enabling auto-payouts, which will automatically payout your balance on the 5th of every month:

Set up automatic payouts

Don't want to think about transferring your payouts every month? We've got you covered – hello automatic transfers! To enable automatic transfers: Click on the Payouts button from the creator men...

support.patreon.com

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Patreon Support

@PatreonSupport

5 years

Payments are processing at a slower rate than normal and we have put the site into maintenance mode. We are continuing to work toward a resolution to increase speed.

Patreon Status

@PatreonStatus

5 years

[status] Identified: We have put the site into maintenance mode.

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Patreon Support

@PatreonSupport

6 years

We're no longer in maintenance mode, so everything should be up and running. Thank you all so much for your patience as we worked to resolve this. If you're still experiencing any issues, don't hesitate to contact us.

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Patreon Support

@PatreonSupport

2 years

A note to our creators and patrons: some members of our support team are taking a break this holiday season to spend time with their friends and family starting Dec 17th. As such, you might experience slightly longer reply times to emails. We hope you enjoy the holiday season!

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Patreon Support

@PatreonSupport

6 years

Our engineers are currently investigating reports of intermittent errors when accessing the Patreon website. We'll post another update as soon as we have more information to share.

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Patreon Support

@PatreonSupport

1 year

@Lisandro_FA While we support Ukraine, our guidelines do not allow funding or financing military activity. We welcome humanitarian campaigns where weapons are not the focus, but not those used for funding weapons or military activity.

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Patreon Support

@PatreonSupport

5 years

@warandpeace @Patreon @cypheroftyr Hi Andrew --thanks for reaching out! If you have a Patreon account you can report a creator by following the steps here:

Report content that violates community guidelines

We have community guidelines to ensure that Patreon remains a respectful environment for a diverse range of creators and their communities. As we take this very seriously, we ask that you read this...

support.patreon.com

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Patreon Support

@PatreonSupport

9 months

We will auto-retry all declined payments caused by this issue throughout the month. If your payment was declined, you can expect us to retry that declined charge. We appreciate your patience while we work to resolve this issue ASAP and are deeply sorry for the interruption.

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Patreon Support

@PatreonSupport

1 year

@sternenko Thank you for flagging. We monitor content on Patreon closely and investigate every user report we receive. We are reviewing this creator’s page. If you believe content violates Patreon’s guidelines, please report here:

Report content that violates community guidelines

We have community guidelines to ensure that Patreon remains a respectful environment for a diverse range of creators and their communities. As we take this very seriously, we ask that you read this...

support.patreon.com

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Patreon Support

@PatreonSupport

2 years

But we are not abandoning creators in Russia. We have continued to serve creators in both Ukraine and Russia as permissible under U.S. law, including after Russia’s invasion, and we want to explain why.

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Patreon Support

@PatreonSupport

6 years

@_DavidCarter_ @Patreon Hi there, So sorry that this is happening. Can you send a report to our Trust & Safety team by following the steps here: --SP

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Patreon Support

@PatreonSupport

2 years

The regulator has demanded we remove this creator and their content. This creator has not violated any of our guidelines and we will not remove them. Patreon will likely remain restricted in Russia unless creators and patrons there use a virtual private network (VPN).

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Patreon Support

@PatreonSupport

6 years

Our teams are currently investigating intermittent 500 Errors when attempting to access parts of the site. We'll let you know as soon as we have updates to share.

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Patreon Support

@PatreonSupport

2 years

First, our mission is to get creative people paid. To do that, we must put creators first. Providing stable income to creative people – particularly in the face of violence and humanitarian crisis – is the most creator-first thing we can do.

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Patreon Support

@PatreonSupport

6 years

@ProtectionThem @rukitori_ @Patreon We have an article in our help center that may help as well. - BB

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Patreon Support

@PatreonSupport

6 years

@rukitori_ @ProtectionThem @Patreon Filling the report from that article (sending it to us, that is) is the best thing to do. -BB

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Patreon Support

@PatreonSupport

5 years

We've gone under maintenance to expedite a fix for our payments issue and will continue to provide updates @PatreonStatus

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Patreon Support

@PatreonSupport

6 years

Thanks for continuing to bear with us. Patreon will be in maintenance mode until our teams are able to fully resolve this issue.

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Patreon Support

@PatreonSupport

6 years

Sorry for the short notice, but we're jumping into maintenance mode to troubleshoot an issue. We're on it and will keep you updated.

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Patreon Support

@PatreonSupport

5 years

We're seeing a few questions about a potential delay in payments. We are currently running a bit behind as we resolve a processing delay. While every processing day fluctuates a bit based on many factors, payments are still on track to process within 24-48 hours.

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Patreon Support

@PatreonSupport

2 years

To suddenly stop payments to creators who are pursuing creative freedom, building a livelihood, or trying to secure their family’s financial future runs completely counter to our mission.

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Patreon Support

@PatreonSupport

2 years

Second, we have seen that creators are some of the most impactful voices who speak truth to power, spread hope during difficult times, and expose the gaps in the “official story”. We have seen many examples of that in Russia on Patreon and elsewhere.

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Patreon Support

@PatreonSupport

6 years

An update: you might be experiencing high latency and delays with regards to site access and payment processing today. We are working as efficiently as we can to provide a full resolution.

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Patreon Support

@PatreonSupport

2 years

We support creators and their communities all over the world and will help them keep their businesses running.

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Patreon Support

@PatreonSupport

9 months

A note to our members, we regularly retry declined payments. If your payment is currently pending, please know it should process over the next couple of days. If your payment continues to decline, please submit a support request here:

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Patreon Support

@PatreonSupport

5 years

Hey everyone, as you may have noticed, we just experienced a brief site issue. We should now be back up and running.

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Patreon Support

@PatreonSupport

1 year

@PlasticBbyArt Thanks for reaching out. If you feel this creator is violating our terms or guidelines, you can report them using the information on this page.

Report content that violates community guidelines

We have community guidelines to ensure that Patreon remains a respectful environment for a diverse range of creators and their communities. As we take this very seriously, we ask that you read this...

support.patreon.com

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Patreon Support

@PatreonSupport

6 years

We're headed into maintenance mode to resolve service availability errors. We'll post an update here once resolved.

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Patreon Support

@PatreonSupport

6 years

Thank you for your patience. The issue involving intermittent 500 errors has been resolved by our engineering team. If you're still seeing an error message please try refreshing the page.

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Patreon Support

@PatreonSupport

3 years

@SjwSpiderman Hi. We're not able to help with this from Twitter, but you can report a creator with the information in this article or by sending an email to guidelines @patreon .com.

Report content that violates community guidelines

We have community guidelines to ensure that Patreon remains a respectful environment for a diverse range of creators and their communities. As we take this very seriously, we ask that you read this...

support.patreon.com

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Patreon Support

@PatreonSupport

6 years

Update: We've been given the all clear. We're out of maintenance and up and running. Thanks for your patience as we worked through this.

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Patreon Support

@PatreonSupport

2 years

We often hear the 1st-of-the-month patron billing model is a source of confusion for patrons & creators. We're excited to introduce the option to charge new patrons when they join, and then monthly on that same date. Learn more (it's optional!):

Introducing a new patron billing option

Now creators can charge new patrons when they join, and monthly on that same date — just like they already expect from their subscriptions.

news.patreon.com

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Patreon Support

@PatreonSupport

5 years

@hexceteras Hi there, thanks for letting us know. If you have a Patreon account this will provide the next steps:

Report content that violates community guidelines

We have community guidelines to ensure that Patreon remains a respectful environment for a diverse range of creators and their communities. As we take this very seriously, we ask that you read this...

support.patreon.com

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Patreon Support

@PatreonSupport

7 years

To all creators and patrons: we're fending off a nasty email bug and have stalled all emails from sending as we work to resolve the issue.

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Patreon Support

@PatreonSupport

6 years

We're sorry for the disruption. Our team is continuing to investigate internal server errors to ensure you can get back to the site. Thank you for your patience.

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Patreon Support

@PatreonSupport

3 years

Save time and get things done faster with new updates to Patron Relationship Manager. Check out the video below to see easy access to messaging and click through for more time-saving shortcuts and filters.

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Patreon Support

@PatreonSupport

6 years

The sitewide issue has been resolved, we're back up and running. Thank you so much again for your patience while we worked on this. -ER

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Patreon Support

@PatreonSupport

6 years

Listening to a podcast on your commute to work? Set up your private RSS link to stream your favorite podcasts from your Patreon creators.

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Patreon Support

@PatreonSupport

5 years

We're performing scheduled maintenance tonight at 8pm PST for approximately one hour. During that time Patreon will not be accessible. @PatreonStatus will post update while we're undergoing maintenance.

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Patreon Support

@PatreonSupport

1 year

@hate5six Hi there, thanks for flagging this. We are taking a look into this for you and will respond ASAP.

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Patreon Support

@PatreonSupport

7 years

Hey there! We're investigating intermittent site issues at this time. We'll let you know when we're back to 100% stability. -BB

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Patreon Support

@PatreonSupport

3 years

Deliver secure, patron-only podcast feeds with our new @acast integration.

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Patreon Support

@PatreonSupport

6 years

The issue regarding errors while subscribing to custom RSS feeds has been fixed. Thank you for your patience while we worked to resolve it!

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Patreon Support

@PatreonSupport

5 years

Our teams are currently investigating an issue that may be affecting access to your benefits tracker. We appreciate your patience, and we hope to have this issue fixed shortly.

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Patreon Support

@PatreonSupport

6 years

Hey everyone! Patreon is currently down, but our teams are working get the site back up for you ASAP. We’ll continue to keep you updated here. -JJ

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Patreon Support

@PatreonSupport

4 years

Patreon will be unavailable for scheduled maintenance at 9PM PDT on Wednesday, March 11th and 9PM PDT on Thursday, March 12th. Thanks for your patience while we take care of the service for you.

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Patreon Support

@PatreonSupport

2 years

An update on double charges:

Patreon Status

@PatreonStatus

2 years

[status] Identified: We received reports that a number of patrons were double-charged on October 1st and a few days following. Our investigation found that the issue was not our end and that all confirmed cases indicate these charges …

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Patreon Support

@PatreonSupport

5 years

@aerifiretruck Hi there, thanks for keeping us posted. If you have a Patreon account, this resource will provide the next steps:

Report content that violates community guidelines

We have community guidelines to ensure that Patreon remains a respectful environment for a diverse range of creators and their communities. As we take this very seriously, we ask that you read this...

support.patreon.com

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Patreon Support

@PatreonSupport

5 years

We recently made a change to how we handle RSS feeds. Each app handles this kind of thing differently, and we apologize if you're getting any update spam. This change was made so that future improvements to RSS feeds can be made without this kind of disruption.

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Patreon Support

@PatreonSupport

2 years

A note to our patrons, there was a bug for Android users where audio files were not able to be downloaded for certain creators. This issue has been resolved in the latest Google Play release. As always, please DM us if you need further assistance with this 😊

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Patreon Support

@PatreonSupport

6 years

We’re back up and running. Thanks for your patience while we worked to resolve the outage.

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Patreon Support

@PatreonSupport

7 years

Notifications are taking over - and we're looking into it! If you're seeing an erroneous number count for notifications - our team is on it.

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Patreon Support

@PatreonSupport

1 year

Creators can now preview posts before they publish. For posts created on desktop, you can now preview how posts will look for your members on desktop, email, and mobile web before you publish.

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Patreon Support

@PatreonSupport

6 years

If you're seeing a prompt to update your payment details, please disregard this banner for now. Our teams are investigating an issue that's causing it to appear in error, and hope to have this fixed up shortly.

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Patreon Support

@PatreonSupport

7 years

Patreon is experiencing server-side issues. Our engineers are on it and we will tweet once we are at 100%. -AR

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Patreon Support

@PatreonSupport

6 years

Our teams are currently investigating reports of errors while subscribing to custom RSS feeds. We'll let you know as soon as we have updates to share.

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Patreon Support

@PatreonSupport

6 years

Our team is investigating these reports of receiving error 500 when accessing account settings. We will update you as soon as it’s resolved.

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Patreon Support

@PatreonSupport

4 years

There was a bug this afternoon that briefly allowed some users to log in as a different account on our iOS app. Our team has resolved this issue and are continuing to monitor. If you have any concerns about your specific account please reach out to us:

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Patreon Support

@PatreonSupport

3 years

We have been made aware of the DMARC issue affecting emails and are working to resolve this.

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Patreon Support

@PatreonSupport

2 years

@DreadedJai Hi there-if you are concerned about a creator violating guidelines, please email guidelines @patreon .com

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Patreon Support

@PatreonSupport

4 years

@chasisphotos Hi. The paid status is limited to the billing cycle on the first, but the drop-downs we mentioned in the tweet up-thread will show you all the folks who paid in a given month. That said, we are also working to resolve reported bugs in the relationship manager.

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Patreon Support

@PatreonSupport

4 years

Our team has identified and is working to resolve an issue affecting image height across posts.

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Patreon Support

@PatreonSupport

5 years

We're entering maintenance mode. We'll let you know when we're back up and running.

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Patreon Support

@PatreonSupport

4 years

The team is currently looking into the situation with iOS login: folks will not be able to login via the iOS app until the team resolves this. We're sorry for this trouble but we do not have an ETA for resolution. Logging in via a browser from your computer will continue to work.

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Patreon Support

@PatreonSupport

6 years

We’re still working to resolve service availability errors and we’ll continue to update as we work to resolve this.

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Patreon Support

@PatreonSupport

1 year

@ThePredominator Hi there-thanks for reaching out. If you would like to request a refund, please fill out this form:

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Patreon Support

@PatreonSupport

4 years

The Patreon site and apps were not available because of an outage at Cloudflare. Services are up at this time, and we'll continue to monitor the situation.

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Patreon Support

@PatreonSupport

6 years

Thank you so much for your patience. Our teams are still investigating the underlying problem, and hope to get this fixed up for you soon.

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Patreon Support

@PatreonSupport

5 years

@MKBHD @Patreon Thank you for the heads up and this page has since been taken down.

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Patreon Support

@PatreonSupport

4 years

@MrEdwinCosta The team is working through the queue at this time, but we try to get to your email as quickly as we can. What's the ticket number?

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Patreon Support

@PatreonSupport

6 years

We're experiencing an issue with regards to the payout experience. Thanks for your patience while we work to diagnose the issue. We'll provide an update once resolved.

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Patreon Support

@PatreonSupport

6 years

Payment processing has resumed. Please expect residual delays. Thanks for your patience as we work to fully resolve.

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Patreon Support

@PatreonSupport

6 years

We're sorry for the payout connectivity trouble, creators! We are working as hard as we can to get this sorted and will keep Twitter updated as we work to resolve over the next few hours.

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Patreon Support

@PatreonSupport

2 years

A note to our creators and patrons: some members of our support team are taking a break this holiday season to spend time with their friends and family starting Dec 17th. As such, you might experience slightly longer reply times to emails. We hope you enjoy the holiday season!

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Patreon Support

@PatreonSupport

5 years

Patreon is headed into maintenance at 11:15am PT as part of ongoing work toward the incident related to slow processing across the site @PatreonStatus

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Patreon Support

@PatreonSupport

9 months

@JasonKPargin Hey there, would you mind sending us a DM with your email address associated with your Patreon account?

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