Octotel @Octotel_fibre Twitter profile

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Octotel

19 days

OCTOTEL NETWORK NOTICE: EAGLE CANYON Dear Customers Kindly note that we are experiencing degraded performance in Eagle canyon. Engineers are investigating, further updates to follow. Thank you, Octotel team

Octotel Status Page

Octotel Services Status Page

status.octotel.co.za

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Octotel

@Octotel_fibre

2 years

As of the 1st November , Octotel is making FIBRE FESTIVE this summer, and we don't want you to miss out. We are more than delighted to announce our Octotel Double Up Promotion which gives all customers on our network an internet speed upgrade AT NO EXTRA COST. #ItsHowWeConnect

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Octotel

@Octotel_fibre

3 years

Dear Octotel Clients, Technicians onsite have confirmed that all links are fully restored in the Melkbos & Blouberg areas. If you are still experiencing issues, kindly reach out to your service provider to log in a support ticket in order for a technician to provide assistance.

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Octotel

@Octotel_fibre

3 years

Dear Octotel Clients Metro Provider Engineers have successfully restored Blouberg links. Engineers are still working on the backhaul, therefore, intermittent connectivity drops might be experienced until fully resolved. Our engineers are still working on Melkbos at this stage.

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Octotel

@Octotel_fibre

2 years

Dear Octotel Clients The Octotel team is aware that customers connected to the following nodes are currently down. Bloubergstrand Melkbosstrand Kensington Teams are on route to investigate. Further updates to follow. We apologise for the inconvenience.

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Octotel

@Octotel_fibre

2 years

Network Notice Update Melkbos: Dear Octotel clients, Please note customer services are still showing up and have been stable, however our teams are going to drop services briefly as part of their investigation into the route cause for the fault experienced yesterday evening.

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Octotel

@Octotel_fibre

3 years

Rondebosch Area Network Notice: Most of our clients affected by the break have been restored and reconnected to the network. Our teams are still working to restore the remaining clients. We thank you for your patience.

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Octotel

@Octotel_fibre

3 years

Network Notice: Our teams are still working to repair the extensive network damage. Due to multiple breaks found they are unable to provide an accurate etr but are focusing on network restoration as a matter of urgency. Updates to follow.

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Octotel

@Octotel_fibre

2 years

Network Notice Update: The Octotel network has been restored. Our field teams will be on standby should there be any further disruption. Some ISPs may take longer to restore - Please reach out to your ISP if you remain offline after you have rebooted. We sincerely apologize.

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Octotel

@Octotel_fibre

3 years

Rondebosch Area Network Notice: Our teams have now been on site through the night and are still there, working to restore the remaining clients. Between 2am and 7am they managed to reconnect 80% of the affected customer connections.

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Octotel

@Octotel_fibre

3 years

Dear Octotel Clients We are aware that customers connected to the following nodes are currently experiencing connectivity issues. Blouberg Melkbos Strand Octotel Engineers and our Metro Provider are on site investigating the cause and will provide further feedback.

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Octotel

@Octotel_fibre

3 years

Network Notice: The Metro provider has localised the fibre break affecting Blouberg and Melkbos Strand and is on-site troubleshooting to restore services as soon as possible.

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Octotel

@Octotel_fibre

3 years

Network Notice Update: The new fibre cables have been floated and our Metro provider engineers are preparing to splice up the infrastructure.

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Octotel

@Octotel_fibre

2 years

Octotel Network Notice Please note we are seeing some residual impact to customers in the Cape Town. Our core engineers are on site working on resolving the fault, No ETR at present. We are treating this as a high priority and are working to restore services as soon as possible.

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Octotel

@Octotel_fibre

2 years

Network Notice: Rondebosch, we are happy to update that repairs have been completed and services restored. Kindly reboot your devices if you are not automatically reconnected or reach out to your ISP for assistance with reconnecting your router We apologize for the inconvenience

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Octotel

@Octotel_fibre

2 years

Network Notice Update Melkbos: Dear Octotel clients, Our teams are still busy testing along the backhaul route in order to isolate the fault. We sincerely apologize for the inconvenience. Further updates to follow.

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Octotel

@Octotel_fibre

3 years

Octotel Engineers are making progress in restoring the remaining 10% of clients that are still offline. Client restoration has been slow this morning due to preparation work. We are expecting the process to accelerate from this point, but final ETR is not available.

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Octotel

@Octotel_fibre

3 years

Rondebosch Area Network Notice: Our teams are still working to restore connectivity as soon as possible.

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Octotel

@Octotel_fibre

3 years

Rondebosch Area Network Notice: Octotel teams are working to start restoring services systematically. More on final etr for all clients will be provided in the next 2-3 hours.

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Octotel

@Octotel_fibre

3 years

Dear Octotel Clients We are aware that customers in the Cape Gate / Kraaifontein area are currently experiencing a service disruption. Octotel engineering are investigating and further updates will follow. We apologize for any inconvenience.

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Octotel

@Octotel_fibre

2 years

Octotel Network Notice Update Rondebosch: Dear Octotel clients, we are aware that certain customers in the Rondebosch area are currently experiencing a service disruption. Kenilworth Area Kenilworth Village Punters Way Octotel engineers are on route to investigate.

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Octotel

@Octotel_fibre

3 years

Dear Octotel customers, We are aware that some clients may be experiencing intermittent connectivity. Our engineers are working with the Vodacom teams to investigate the cause. We apologize for the inconvenience and will provide further feedback as soon as it becomes available.

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Octotel

@Octotel_fibre

2 years

Octotel Network Notice Update Rondebosch: Dear Octotel clients, our engineers are on-site and are actively working to identify the fault to restore connectivity. Further updates to follow.

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Octotel

@Octotel_fibre

3 years

Network Notice: The damages to our core cables servicing portions of the southern suburbs that are currently down were found to be so extensive and required a rebuild of those portions of the network. The affected clients will start restoring during the course of the day.

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Octotel

@Octotel_fibre

3 years

Network Notice Update: The Metro provider has confirmed that repairs are well underway. The Cable has been badly damaged and requires replacement which is what is currently being done. Octotel teams are on-site to assist if needed. They have not provided us with an ETR

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Octotel

@Octotel_fibre

1 year

Network notice: Lakeside Dear customer Please note we are currently observing service disruption affecting the Lakeside node. Engineers are currently investigating. Our apologies for any inconvenience caused. Kindly await further updates.

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Octotel

@Octotel_fibre

3 years

Network Notice: The Metro provider has completed dropping a new manhole to accommodate the new cables being floated. Once the new cables are installed, teams will resplice in order to restore connectivity. Due to the complexity of the work they have been unable to provide an etr

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Octotel

@Octotel_fibre

2 years

We wish all our clients as well as our ISP's a safe and joyous festive season!

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Octotel

@Octotel_fibre

2 years

Dear Octotel Clients, the COCT have alerted us of a power failure in the CBD and surrounding areas. If you don't have a UPS, your connectivity will be affected. If you reside outside of the affected areas, the normal support process applies by kindly reaching out to your ISP.

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Octotel

@Octotel_fibre

2 years

Network Notice Update Blouberg & Melkbos: Dear Octotel clients, We are aware that customers connected to the following nodes are currently down. Blouberg Node Melkbos Node Octotel engineers are on site. Further updates to follow.

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Octotel

@Octotel_fibre

2 years

Network Notice: Rondebosch-Our teams are currently floating new infrastructure to restore services at the point of the break. The damage occurred due to contractor trenching, as the electrical department is currently working in the area. ETR is approximately 3 hours.

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Octotel

@Octotel_fibre

3 years

Network Notice Update Melkbos: Dear Octotel clients, our teams have localised the point of failure and have conducted repairs to restore the services successfully. Our teams onsite are monitoring for stability. We thank you for your patience & understanding.

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Octotel

@Octotel_fibre

1 year

OCTOTEL NETWORK NOTICE UPDATE: BLOUBERG & MELKBOSSTRAND Dear customers, Repairs have been completed at site and we are observing service are restoring. Engineers are monitoring for stability. Further updates to follow

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Octotel

@Octotel_fibre

2 years

Network Notice Update Rondebosch: Dear Octotel Clients, Octotel engineers have identified the fault as a cable break and have started to float new fibre infrastructure. Our engineers are onsite ready to repair. Eta to complete restoration is approximately 4 hours.

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Octotel

@Octotel_fibre

1 year

Octotel Network Notice: We are aware that certain clients in the Melkbos area may be experiencing service disruption, Octotel engineers are currently investigating. Further updates to follow

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Octotel

@Octotel_fibre

3 years

Network Notice Update Melkbos: Dear Octotel clients, We are aware customers connected to the Melkbos node are experiencing a service disruption. We are investigating the root cause and will provide further feedback once we have assessed it. Further updates to follow.

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Octotel

@Octotel_fibre

3 years

Network Notice: Dear Octotel Clients Rondebosch Maintenance was successfully completed this morning.

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Octotel

@Octotel_fibre

2 years

Network Notice Update: Dear Octotel clients, Please note that Octotel is aware that customers across all our node environments had a service disruption that lasted approximately 30 mins. Services are now in the process of being restored.

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Octotel

@Octotel_fibre

2 years

Network Notice Update Melkbos: Dear Octotel clients, Our teams have arrived on site and have started testing in order to isolate the fault. No ETR at present. Further updates to follow.

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Octotel

@Octotel_fibre

3 years

Dear Octotel Clients Connectivity to the Mutual Heights node including Woodstock, Walmer Estate and East CBD areas has been restored. Our teams remain on-site to monitor stability.

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Octotel

@Octotel_fibre

1 year

The start of a new year is a great time to take note of where the company stands and make plans for the future.

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Octotel

@Octotel_fibre

4 years

Please DM us your account details @natewondzman we'll gladly look into the issue and assist, but the insults simply have to stop.😊

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Octotel

@Octotel_fibre

4 years

Connectivity to our Strand / Helderberg node has been restored. All connection should be back online. Our teams remain on stand by to monitor the situation with our metro provider.

Muzza_9br 🇿🇦

@muzzammeel

4 years

Seems to be working fine now. Thanks for the swift response and quick work @VoxTelecom @OctoFibre

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Octotel

@Octotel_fibre

1 year

Octotel Network Notice Dear Customers Please note we are currently experiencing an outage in the Eden District, affecting the nodes listed below and surrounding areas: - Kleinbrak - George - Knysna - Sedgefield - Plettenberg Bay Octotel Engineers are currently investigating.

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Octotel

@Octotel_fibre

3 years

Dear Octotel Clients, We are aware that certain customers connected to Rondebosch Node are currently down. Octotel is experiencing a service disruption in the following areas: Wynberg Kenilworth Claremont Our engineers are on route to investigate and will provide feedback.

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Octotel

@Octotel_fibre

2 years

Network Notice Update Lakeside: Dear Octotel clients, We are aware that customers connected to the Lakeside node are currently down. Our teams are en route to investigate. Further updates to follow. We apologize for the inconvenience caused.

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Octotel

@Octotel_fibre

3 years

Network update Melkbosstrand - the metro provider along with our teams onsite have installed a new manhole and are currently connecting new cables and will be testing shortly.

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Octotel

@Octotel_fibre

1 year

Network Notice update: Civil teams are currently rehabilitating the infrastructure that was damaged, unfortunately, further damage has been identified and those ducts are being replaced before the new cables can be floated and spliced. We apologize for the inconvenience caused.

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Octotel

@Octotel_fibre

2 years

Octotel Network Notice Update Kensington: We are aware that certain customers connected to the Kensington node are currently experiencing a service disruption. Our teams are on site to investigate. Further updates to follow.

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Octotel

@Octotel_fibre

3 years

Emergency Maintenance taking place today. Affected areas are Strand, Somerset West, Gordon's Bay & Plettenberg Bay. We should be up and running in no time! Apologies for the inconvenience caused.

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Octotel

@Octotel_fibre

3 years

Network update Melkbosstrand - Metro provider has not been able to provide an eta on when links will be restored, we are working together to resolve the issue. Our technicians onsite are busy installing a new manhole, new conduit and refloating new cables that were damaged.

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Octotel

@Octotel_fibre

4 years

To all our Northern Suburbs client please take note.

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Octotel

@Octotel_fibre

7 years

In the interest of providing choice to residents and avoiding an anti-competitive monopoly, the city grants permits to other fibre providers

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Octotel

@Octotel_fibre

3 years

Network Update Rondebosch area- Octotel Engineers have located the fibre break which was damaged by an independent contractor. We will provide further feedback once the damage has been assessed to provide an ETR. Further updates to follow.

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Octotel

@Octotel_fibre

2 years

There are much easier ways to get Fibre Internet with us! Our Double Up promotion ensures you get double the speed without crashing! @KFMza @CapeTalk @WOOLWORTHS_SA @bootleggerCC #fibreinternet #paragliding #seapoint

Chad Saaiman

@ChadSaaiman

2 years

As I parked in Sea Point now, really hope the people involved are okay. Landing seemed to be managed under the circumstances. Not sure about this being launched/approved with this weather?

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Octotel

@Octotel_fibre

3 months

OCTOTEL NETWORK NOTICE UPDATE: CAPEGATE AND STRAND Dear Customers Teams have localized the fibre break and have commenced with restoration. Services remain at risk. Kindly keep an eye on our fb pages/website for updates

Octotel Status Page

Octotel Services Status Page

status.octotel.co.za

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Octotel

@Octotel_fibre

3 years

Plett Primary School Goes Live With Octotel Fibre #octotelmagic

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Octotel

@Octotel_fibre

3 years

Network Update Blouberg: Connectivity to the area has been partially restored, our Metro provider and Octotel engineers are still busy with the repair and will monitor the link to ensure its stability and complete restoration of service. Updates will be provided by Octotel.

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Octotel

@Octotel_fibre

3 years

Dear Octotel clients We are aware customers connected to the following connection is currently down. Node: Sea Point Our core engineers and site team are currently working on the fault which has been located on our core route

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Octotel

@Octotel_fibre

1 year

OCTOTEL NETWORK NOTICE Dear Customer Kindly note we are currently experiencing disruption of service affecting the following areas: Bredasdorp Stilbaai Struisbaai Engineers are currently investigating. We apologise for any inconvenience caused, more updates to follow, thanks.

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Octotel

@Octotel_fibre

3 years

Our very first clients have been connected in Moorreesburg 🥳 with @Vodacom & Flynet #octotel #fibreinternet #ftth

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Octotel

@Octotel_fibre

3 years

Network Update: Our infrastructure has been damaged by an independent contractor. Our teams have identified the affected roads. Further updates to follow. We apologise for the inconvenience caused.

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Octotel

@Octotel_fibre

3 years

Octotel Network Update. Dear Octotel Customers our metro provider confirms that teams have been dispatched to site and are busy with the repairs on the additional break found late yesterday evening we await an eta on the repairs. We thank you for your patience.

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Octotel

@Octotel_fibre

4 years

Hi @sam81093087 @yusufmo The civils work for your area is still in progress and will continue for the next 2 - 3 months before we will be able to start connecting clients in the area.

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Octotel

@Octotel_fibre

3 years

Network Update: Teams have been able to reconnect a large number of outstanding clients in the Southern Suburbs area in the past hour & are working on the remaining customers. We ask that clients reboot their devices & check connectivity as they may have already been reconnected.

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Octotel

@Octotel_fibre

7 months

@YaeeshCader Hi Yaeesh, we're aware that certain customers on the Athlone node are experiencing intermittent to no connectivity. Engineers are currently investigating. Keep an eye on our website/fb page for updates

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Octotel

@Octotel_fibre

3 months

OCTOTEL NETWORK NOTICE UPDATE: CAPEGATE AND STRAND Dear Customers Teams are currently onsite, assessing the point of failure due to construction in the area. Services remain at risk. Kindly keep an eye on our fb pages/website for updates

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Octotel

@Octotel_fibre

2 years

We wish all our clients as well as our ISP's a safe and joyous festive season!

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Octotel

@Octotel_fibre

4 years

Technicians confirm break on backhaul. They are currently restoring clients :) Should you not be reconnected shortly kindly make contact with your ISP.

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Octotel

@Octotel_fibre

1 year

Network notice: Lakeside Dear customers, We are aware customers in the Lakeside area are currently experiencing a disruption of service Engineers are investigating. We apologize for any inconvenience caused. Kindly await further updates.

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Octotel

@Octotel_fibre

2 years

Happy #HumanRightsDay from the Octotel Team

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Octotel

@Octotel_fibre

1 year

OCTOTEL NETWORK NOTICE UPDATE: BLOUBERG & MELKBOSSTRAND Dear customer, See below link for update on Blouberg and Melkbos service disruption

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Octotel

@Octotel_fibre

1 year

@DomKonNaai Hi there. Our engineers have identified a cable break on the network and we suspect it to have been due to vandalism. We apologize for the inconvenience caused and appreciate your patience as we go through this process. Further updates to follow.

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Octotel

@Octotel_fibre

2 years

Octotel Network Notice: Senior engineers are in close communication with the Vox engineering team are working to restore connectivity to affected Vox clients. An ETR has been requested. Further updates to follow.

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Octotel

@Octotel_fibre

2 years

Network Notice Kensington: Octotel engineers have restored the backup power unit on-site and services have been restored. Our team will remain on-site to ensure services remain stable. Further updates to follow once Municipal power has been restored.

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Octotel

@Octotel_fibre

3 years

Our very first client in Sedgefield is now LIVE 🥳 Wine, Olives & All Things Nice (Pty) Ltd is now LIVE💥

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Octotel

@Octotel_fibre

2 years

Welcome to the Octotel family Bishop Lavis. We are excited to celebrate our first connected client installation with our ISP partner @Vodacom .We are looking forward to connecting your entire community with Octotel Fibre.

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Octotel

@Octotel_fibre

2 years

Network Notice Update Melkbos: Dear Octotel clients, Our teams have identified a disconnect on the backhaul between Melkbos and Milnerton. Our teams have been dispatched to the node in Melkbos to troubleshoot and isolate the cause of the disconnect. Further updates to follow.

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Octotel

@Octotel_fibre

3 years

Network Notice Update Melkbos: Dear Octotel clients, after extensive troubleshooting through the night we have unfortunately not yet reached a resolution. Our engineers are treating this with high priority to ensure a resolution is reached as soon as possible.

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Octotel

@Octotel_fibre

2 years

@edjade @webafrica Hi there, this promotion will be active between the 1st November 2022 - 28th February 2023.

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Octotel

@Octotel_fibre

1 year

Octotel network notice update Dear customer, Connectivity to the Ruyterwacht node has been restored. Engineers will continue monitoring stability. Kindly reboot devices if you are still unable to connect. We apologize for the inconvenience caused and appreciate your patience.

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Octotel

@Octotel_fibre

4 years

Hi Everyone, we are currently experiencing an issue to our Cape Gate node, our technicians are on site to investigate. Immediate updates will be provided directly to all ISP.

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Octotel

@Octotel_fibre

2 years

Octotel Network Notice Update Kensington: Services have been impacted due to the Municipal power being down. A generator is being deployed to restore Services. ETR is approximately 30 mins. Further updates to follow.

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Octotel

@Octotel_fibre

3 years

Network Notice: Our Metro provider is still busy with splicing the new fibre infrastructure. Certain customers in Melkbos Strand will start restoring. Eta for complete restoration of all services is estimated to be online by 7pm. Further updates to follow.

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Octotel

@Octotel_fibre

5 years

The damaged infrastructure in the CBD area has been fixed. Please refresh your devices to establish a connection, thank you for your patience.

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Octotel

@Octotel_fibre

10 months

Today, we celebrate the strength, resilience, and achievements of all the incredible women who have made a difference in our lives and communities.

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Octotel

@Octotel_fibre

3 years

Blouberg Network Update Octotel engineers and our partner providers have localized the break. Preparations are currently underway to repair the break and restore connections. Apologies for any inconvenience

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Octotel

@Octotel_fibre

1 year

Today, we want to give a special shoutout to our dedicated team who work tirelessly every day to provide top-notch customer service and support.

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Octotel

@Octotel_fibre

1 year

The world is in the midst of a global climate crisis- one that is impossible to ignore, making sustainability a priority for many businesses.

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Octotel

@Octotel_fibre

2 years

Network Notice Update Lakeside: We are happy to report that the repairs have been successfully completed and services have now been restored. If you are still offline,please restart your devices. Alternatively, please let us know if you remain offline. Thank you for your patience

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Octotel

@Octotel_fibre

2 years

Welcome to the Octotel family Kleinbraak, Western Cape. We are excited to celebrate our first connected client installations yesterday!🥳 with our ISP partner @rsaweb_sa #FttH #fibre #fibreinternet #stream #game

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Octotel

@Octotel_fibre

3 years

We are proud to bring fibre to Best College, Salt River where e-learning is now made easy with Octotel & @RSAWEB .👏

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Octotel

@Octotel_fibre

3 years

Welcome to the Octotel family, Bredasdorp, Western Cape. We are excited to celebrate our first connected client installations yesterday!🥳 with our ISP partners @RSAWEB & NetCom Wireless! #bredasdorp #capetownfno #octotelmagic

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Octotel

@Octotel_fibre

3 months

OCTOTEL NETWORK NOTICE UPDATE: CAPE GATE AND STRAND Dear Customers Services have been restored and are testing stable. We anticipate no further service disruption. Thank you Octotel Team

Octotel Status Page

Octotel Services Status Page

status.octotel.co.za

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Octotel

@Octotel_fibre

2 years

Network Notice Update Melkbos: Dear Octotel clients, Please note that our teams are still on site conducting further testing. Customer services have been stable, however may experience intermittent connectivity while our teams complete their investigations.

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Octotel

@Octotel_fibre

3 years

Octotel Network Notice Heideveld: Dear Octotel clients, we are aware that certain customers may be experiencing a service disruption within the Heidevelt area. Octotel engineers are on-site. Preliminary ETR 3-4 hours. We sincerely apologize for this inconvenience.

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Octotel

@Octotel_fibre

1 year

Phakama Langa. Octotel sefikile. Make sure to stop by our stand at Langa Shopping Centre this week & let us help you sign up for our Super Fast Fibre. #OctotelMallActivation #ItsHowWeConnect #FastFibreInternet #OctotelMagic

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Octotel

@Octotel_fibre

2 years

Network Notice Update Melkbos: Dear Octotel clients, Connectivity to our Melkbos node has been restored and stabilized. Our onsite team has monitored and confirmed the permanent fix implemented has been successful. Kindly reboot your routers and retest the connection.

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Octotel

@Octotel_fibre

2 years

Network Notice Update Rondebosch: Octotel engineers have started to float replacement infrastructure. Once the floating has been completed, our teams will repair the cables. Customer links will systematically restore as progress is made. The Etr is approximately 6 hours.

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Octotel

@Octotel_fibre

2 years

Octotel Network Notice: Rondebosch Our teams continue working on repairs and are currently re-splicing fibres. We can confirm that services are restoring as the repairs take place. Revised ETR is approximately 1h 30m. Affected areas: Kenilworth ,Kenilworth Village & Punters Way

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Octotel

@Octotel_fibre

2 years

Network Notice - Connectivity to Melkbos node has been restored and testing stable, we ask that you kindly reboot connectivity devices. We understand the importance of your connectivity and would like to thank everyone for their patience during this break.

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