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Instagram Comms

@InstagramComms

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👋 We’re Instagram’s PR team! Are you a reporter on deadline? Email us at press @fb .com

Joined January 2020
Don't wanna be here? Send us removal request.
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@InstagramComms
Instagram Comms
4 years
Hi, we’re the Instagram PR team and this is our new handle!
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@InstagramComms
Instagram Comms
3 years
Instagram and friends are having a little bit of a hard time right now, and you may be having issues using them. Bear with us, we’re on it! #instagramdown
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@InstagramComms
Instagram Comms
2 years
We're aware that some of you are having issues accessing your Instagram account. We're looking into it and apologize for the inconvenience. #instagramdown
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@InstagramComms
Instagram Comms
3 years
Instagram is slowly but surely coming back now – thanks for dealing with us and sorry for the wait!
@InstagramComms
Instagram Comms
3 years
Instagram and friends are having a little bit of a hard time right now, and you may be having issues using them. Bear with us, we’re on it! #instagramdown
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@InstagramComms
Instagram Comms
4 years
Yesterday our systems were incorrectly flagging content in support of #EndSARS , and marking posts as false. We are deeply sorry for this. The issue has now been resolved, and we apologize for letting our community down in such a time of need.
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@InstagramComms
Instagram Comms
2 years
We’ve resolved this bug now – it was causing people in different parts of the world to have issues accessing their accounts and caused a temporary change for some in number of followers. Sorry! 😵‍💫
@InstagramComms
Instagram Comms
2 years
We're aware that some of you are having issues accessing your Instagram account. We're looking into it and apologize for the inconvenience. #instagramdown
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@InstagramComms
Instagram Comms
3 years
We know some of you may be having some issues using Instagram right now (🥲). We’re so sorry and are working as quickly as possible to fix.
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@InstagramComms
Instagram Comms
2 years
We want people to have meaningful control over their experience. We’ve been experimenting with Favorites, a way for you to decide whose posts you want to see higher up, and we’re working on another option to see posts from people you follow in chronological order.
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@InstagramComms
Instagram Comms
3 years
Yeah we tweakin, but only a little bit. We’re aware that some people are having issues loading their comments (we're fixing that) and that some are seeing a bunch of comments saying "nah he tweakin" (what is that?). More soon!
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@InstagramComms
Instagram Comms
3 years
We've been testing a new experience to hide likes on Feed posts. We unintentionally added more people to the test today, which was a bug — we’re fixing this issue and restoring like counts to those people as soon as possible.
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@InstagramComms
Instagram Comms
4 years
We have unblocked the hashtag #sikh on Instagram and are working to unblock #sikh on Facebook. We're investigating why this happened. We will follow up here later today with more information.
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@InstagramComms
Instagram Comms
3 years
We're aware some of you are having trouble accessing our messaging apps at the moment. We're working to fix things as quickly as possible. Sorry for any inconvenience, and hang tight! #instagramdown
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@InstagramComms
Instagram Comms
4 years
We’re working to keep the Instagram community safe and informed on COVID-19. Here’s an update on some of the changes we’ve made so far:
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@InstagramComms
Instagram Comms
2 years
We’re aware that some people are having trouble accessing Instagram. We’re working to get things back to normal as quickly as possible. Sorry for any inconvenience, and hang tight! #instagramdown
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@InstagramComms
Instagram Comms
2 years
👋 We fixed an issue that caused some people on iOS to have trouble accessing Instagram. The fix should now be in place for people with automatic iOS updates enabled. If you don’t, go to the App Store and update manually. TY for the patience and sorry for the inconvenience.
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@InstagramComms
Instagram Comms
1 year
Instagram is back! Sorry for the trouble - we had a brief outage earlier and resolved the issue that caused it. #instagramdown
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@InstagramComms
Instagram Comms
3 years
things have been fixed, and everything should be back to normal now. thank you for bearing with us (and for all the memes this week 🙃)
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@InstagramComms
Instagram Comms
3 years
Wanted to provide a bit more information on what happened here. We are so sorry to everyone who was impacted by this.
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@InstagramComms
Instagram Comms
3 years
We've now fixed this issue. It impacted many Stories containing re-shared posts created yesterday and early this morning, plus Highlights + Archive more broadly. We're sorry to all impacted, especially those raising awareness for important causes globally.
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@InstagramComms
Instagram Comms
3 years
Having trouble with Instagram at the moment? We're working on it! We'll update you when things are back to normal.
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@InstagramComms
Instagram Comms
2 years
We want to be clear that we’re creating new options — providing people with more choices so they can decide what works best for them — not switching everyone back to a chronological feed. You can expect more on this early next year!
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@InstagramComms
Instagram Comms
4 years
Today we’re sharing more updates on the work we’re doing to support the Instagram community in light of COVID-19.
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@InstagramComms
Instagram Comms
2 years
And we’re back! We resolved the issue that caused today’s outage, and apologize for any inconvenience.
@InstagramComms
Instagram Comms
2 years
We’re aware that some people are having trouble accessing Instagram. We’re working to get things back to normal as quickly as possible. Sorry for any inconvenience, and hang tight! #instagramdown
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@InstagramComms
Instagram Comms
1 year
Earlier tonight, a technical issue caused people to have trouble accessing Instagram. We resolved this issue for everyone as quickly as possible, and we apologize for any inconvenience. #instagramdown
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@InstagramComms
Instagram Comms
3 years
Is #instagramdown for you? We're on it! We know some people are having issues accessing Instagram and are working to fix things ASAP.
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@InstagramComms
Instagram Comms
3 years
Is #instagramdown for you? We're working on it! We know that some people are currently having issues, and we're fixing it ASAP.
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@InstagramComms
Instagram Comms
3 years
We know that some people are experiencing issues uploading and viewing stories. This is a widespread global technical issue not related to any particular topic and we’re fixing it right now. We’ll provide an update as soon as we can.
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@InstagramComms
Instagram Comms
3 years
And we're back! The issue's been fixed, so if you were having trouble with DMs earlier you should be all good now. Thanks for bearing with us!
@InstagramComms
Instagram Comms
3 years
We're aware some of you are having trouble accessing our messaging apps at the moment. We're working to fix things as quickly as possible. Sorry for any inconvenience, and hang tight! #instagramdown
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@InstagramComms
Instagram Comms
3 years
Update: this has been resolved but you may need to restart your app for it to work. Sorry for any inconvenience.
@InstagramComms
Instagram Comms
3 years
Having trouble with Instagram at the moment? We're working on it! We'll update you when things are back to normal.
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@InstagramComms
Instagram Comms
4 years
This is an incredibly important, painful time for the Sikh community. We designed hashtags to allow people to come together and share with one another. It's never our intention to silence the voices of this community, we are taking the necessary steps so this doesn’t happen again
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@InstagramComms
Instagram Comms
4 years
We wanted to provide some updates on our efforts to support the Instagram community at this time. The following updates will all be available from today.
@InstagramComms
Instagram Comms
4 years
We’re working to keep the Instagram community safe and informed on COVID-19. Here’s an update on some of the changes we’ve made so far:
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@InstagramComms
Instagram Comms
3 years
So how on earth do posts on Instagram get ordered and organized? You asked and we answered. Get comfortable though, this is a bit of a long one so we’re going to break some things down in this thread 👇
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@InstagramComms
Instagram Comms
3 years
This issue has now been fixed. Pull down to refresh your feed and your likes should restore - thanks for your patience!
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@InstagramComms
Instagram Comms
4 years
We're aware of reports that people are experiencing less engagement than usual. We looked into this and found that videos, posts with multiple images, and shopping posts shared earlier today were not shown to people’s followers in their Feed.
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@InstagramComms
Instagram Comms
2 years
👋 We’ve seen a meme going around about how Instagram uses “precise location.”
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@InstagramComms
Instagram Comms
2 years
As we continue giving people more choice and control over their experience on Instagram, we’re expanding the Sensitive Content Control to cover the content you see across all the places where we connect people with new things.
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@InstagramComms
Instagram Comms
4 years
We’re removing known harmful misinformation related to COVID-19, and when someone taps on a hashtag related to COVID-19, we show resources from @WHO , @CDC and local health authorities.
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@InstagramComms
Instagram Comms
11 months
We’re aware some of you might be experiencing issues with IG at the moment. We’re working to get things back to normal as soon as possible. Sorry for the inconvenience and thanks for the patience. 🙏
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@InstagramComms
Instagram Comms
3 years
This issue has been fully resolved - we're sorry for the inconvenience.
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@InstagramComms
Instagram Comms
4 years
@bizzzleschanges To protect people's privacy, we don’t allow posts containing personal information such as passport numbers. In this case the passport number was blurred out, so this content shouldn't have been removed. We apologize for the mistake.
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@InstagramComms
Instagram Comms
4 years
We love how much you're all enjoying the #TeddyRileyvBabyface Live on Instagram! We're experiencing some technical difficulties on mobile apps but we're working on it. In the meantime, live is available on desktop!
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@InstagramComms
Instagram Comms
3 years
Today we’re giving you more ways to control what you see on Explore. We recognize that everybody has different preferences for what they want to see there, so this control will give you new options to see more or less sensitive content.
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@InstagramComms
Instagram Comms
3 years
We're seeing some confusion that our Terms of Use update is targeted at sex workers. We want to reassure our community that this isn't true, and nothing will change about the way we enforce our policies on 12/20. (1/2)
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@InstagramComms
Instagram Comms
3 years
You may have seem some claims that we are taking action on fan accounts starting next week, but we wanted to let you know that nothing is changing. Our Terms of Use update has no bearing on how we enforce our policies on fan accounts. More here:
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@InstagramComms
Instagram Comms
2 years
Finally, to help people who have lost access to their accounts, we’re testing a way for people to ask their friends to confirm their identity and help them regain access. Whew!
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@InstagramComms
Instagram Comms
11 months
Aaaand we're back! The issue has been resolved and things should now be working as normal.
@InstagramComms
Instagram Comms
11 months
We’re aware some of you might be experiencing issues with IG at the moment. We’re working to get things back to normal as soon as possible. Sorry for the inconvenience and thanks for the patience. 🙏
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@InstagramComms
Instagram Comms
3 years
Due to a bug in the latest iOS update, some people may have trouble accessing the “Select Multiple” photos feature when posting to Feed. We're working on a fix but in the meantime, long press on a photo in your gallery to upload multiple images. Sorry for any inconvenience.
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@InstagramComms
Instagram Comms
3 years
Today some people experienced trouble loading comments on Instagram (except, it appears, for “nah he tweakin” 🧐). We’ve resolved this issue and all comments should now be back.
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@InstagramComms
Instagram Comms
4 years
To help people stay connected, we’re launching Co-Watching, a new feature that allows you to view Instagram posts together with your friends while you video chat.
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@InstagramComms
Instagram Comms
2 years
We’re trying out some new things to make hashtags as valuable as possible for people. A few weeks ago, we rolled out Destinations which helps connect people to more information around social causes, and now, we’re going to try something new.
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@InstagramComms
Instagram Comms
3 years
We’ve been working on new tools to help people understand what’s going on with their accounts. First, we're testing an in-app notification to explain when certain parts of IG aren't working and launching a new feature called Account Status.
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@InstagramComms
Instagram Comms
4 years
Finally, we’re thinking through a longer term solution to help connect people searching COVID-19 related terms with credible information. In the meantime, we’re showing the accounts of leading health organizations in these searches to better connect people to credible resources.
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@InstagramComms
Instagram Comms
3 years
We're announcing new tools to help prevent abuse on Instagram. Soon you'll be able to filter offensive DMs into a hidden folder so you never have to see them, and we're making it harder for someone you've blocked to contact you again from a new account.
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@InstagramComms
Instagram Comms
4 years
#sikh is now unblocked on Facebook.
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@InstagramComms
Instagram Comms
4 years
We’re also: -Sending posts that may be misleading to our fact-checking partners for review -Blocking and restricting hashtags being used to spread misinformation -Banning ads exploiting the situation
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@InstagramComms
Instagram Comms
3 years
Over the next few weeks we’ll be asking some of you for your birthday. Here’s why 👇
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@InstagramComms
Instagram Comms
2 years
To be clear, we don’t share your location with others. Similar to other social media companies, we use precise location for things like location tags and maps features.
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@InstagramComms
Instagram Comms
3 years
We've now fixed this issue. It impacted many Stories containing re-shared posts created yesterday and early this morning, plus Highlights + Archive more broadly. We're sorry to all impacted, especially those raising awareness for important causes globally.
@InstagramComms
Instagram Comms
3 years
We know that some people are experiencing issues uploading and viewing stories. This is a widespread global technical issue not related to any particular topic and we’re fixing it right now. We’ll provide an update as soon as we can.
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@InstagramComms
Instagram Comms
2 years
Starting today we’re testing out a new way for people to learn more about social movements and to get the word out.
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@InstagramComms
Instagram Comms
3 years
We'll continue to update the list of terms over time, so that more people around the world can share their pronouns more easily. If you have suggestions you can drop them here:
@instagram
Instagram
3 years
Add pronouns to your profile ✨ The new field is available in a few countries, with plans for more.
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Instagram doesn't use facial recognition, and we don't use it in video selfies. We introduced video selfies more than a year ago to help confirm that there’s a person behind an account, and not a bot.
@MattNavarra
Matt Navarra (I quit X. Follow me on Threads)
2 years
Instagram starts using video selfies for identity verification
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@InstagramComms
Instagram Comms
3 years
We’re also launching Account Status, which will provide more info about what’s going on with your account, and whether anything you've posted is impacting your content distribution on Instagram. Head to your Settings, click on 'Account' and then 'Account Status' to check it out.
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@InstagramComms
Instagram Comms
2 years
For a small group, we’re testing more recent and timely content in ‘Top’ and ‘Reels’ tabs in hashtags, and removing the ‘Recent’ tab. We want to see if this helps people connect with more interesting and relevant content on hashtags, while also keeping them across what’s current.
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@InstagramComms
Instagram Comms
4 years
We’re urgently fixing this now. All new posts will be shown as usual, and posts made earlier today should be shown in Feeds ASAP.
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@InstagramComms
Instagram Comms
2 years
We're hearing that people around the world are seeing our "sensitivity screens" on many different types of content when they shouldn't be. We're looking into this bug and working on a fix now
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@InstagramComms
Instagram Comms
4 years
@instagram 👀🧐
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@InstagramComms
Instagram Comms
3 years
A few months ago, we talked about how IG works at a really high level, and promised we’d be back with more updates. Today we’re going deep on search 🔍🕵️
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@InstagramComms
Instagram Comms
3 years
We're going to test out new notifications when certain parts of Instagram aren't working, and we notice that people have a lot of questions. We want to make it easier to understand what's going on, directly from the source. For now, we'll be testing it out just in the US.
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@InstagramComms
Instagram Comms
4 years
Why are we on Twitter? We often get questions about news happening on Instagram and we want to make it easier for you to hear from us directly, in real time.
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@InstagramComms
Instagram Comms
3 years
Today we’re announcing new ways we’re thinking about teens’ safety and privacy - while making sure young people can still have fun and enjoy the things they love about Instagram.
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@InstagramComms
Instagram Comms
4 years
@Skepta Thanks for raising this. We’re aware of an issue where some posts in support of #EndSARS are being incorrectly flagged as false in our systems. We’re working to resolve this.
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@InstagramComms
Instagram Comms
3 years
And we're back! If you were having a hard time earlier, your account should be working normally now.
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@InstagramComms
Instagram Comms
4 years
We became aware that these hashtags were blocked today following feedback we received from the community, and quickly moved to unblock them. Our processes fell down here, and we’re sorry.
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@InstagramComms
Instagram Comms
2 years
People can manage Location Services via their device settings, and tag locations on their posts if they want to share that information.
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@InstagramComms
Instagram Comms
4 years
Starting today, we'll bring Stories related to COVID-19 from credible health organizations you follow closer to the top of your tray. This is part of our ongoing work to connect people with accurate information, and we’ll be rolling out a similar solution for Feed next week.
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@InstagramComms
Instagram Comms
4 years
Starting today, for people in the U.S. we will temporarily remove the “Recent” tab from hashtag pages. We’re doing this to reduce the real-time spread of potentially harmful content that could pop up around the election.
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@InstagramComms
Instagram Comms
2 years
Today we announced that we're making posts that likely break our rules around hate speech, bullying, and the incitement of violence harder to come across on Feeds and Stories, as we continue to slow the spread of content that could be upsetting or harmful.
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@InstagramComms
Instagram Comms
3 years
The Recent tab is now available again on hashtag pages in the U.S. We know many of you missed this feature, and we appreciate your patience as we continue working to make hashtags safer for everyone.
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@InstagramComms
Instagram Comms
3 years
A lot of this work requires us to know how old everybody is on Instagram, so over the next few weeks we’ll be asking people to share their birthday with us if they haven’t shared it previously.
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@InstagramComms
Instagram Comms
3 years
It looks like our terms update is causing some confusion – there are claims floating around that our policies are changing to allow us to spy on people, but this isn't true. We're only making changes to help explain our terms more clearly and keep our community informed.
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@InstagramComms
Instagram Comms
2 years
It’s #SaferInternetDay , so we wanted to take a moment to share what we’ve been up to around the world to keep people safe on Instagram.
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@InstagramComms
Instagram Comms
2 years
We're partnering with incredible researchers from around the world to take a deeper look at how Instagram can support young people and underserved communities – tune in now!
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@InstagramComms
Instagram Comms
4 years
As we near the U.S. elections, we’re making changes to make it harder for people to come across possible misinformation on Instagram.
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@InstagramComms
Instagram Comms
4 years
Thanks for your patience today. We investigated this issue and found that these hashtags were mistakenly blocked on March 7th following a report that was inaccurately reviewed by our teams.
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@InstagramComms
Instagram Comms
3 years
Today we’re announcing new features to help protect our community from abuse. These include Limits, which is designed to protect people from unwanted comments and DMs, and stronger warnings when people try to post something that might be offensive.👇
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@InstagramComms
Instagram Comms
3 years
Everyone in the US over the age of 12 is eligible to get a COVID vaccine. Today, Instagrammers in the US will start seeing an in-app notification reminding them to get vaccinated if they haven't already 👇
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@InstagramComms
Instagram Comms
4 years
To reduce the spread of misinformation, we’ll now remove COVID-19 accounts from account recommendations, and we are working to remove some COVID-19 related content from Explore, unless posted by a credible health organization.
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@InstagramComms
Instagram Comms
4 years
We’ll have more to share in the coming weeks, to get up to speed on efforts across the company read:
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@InstagramComms
Instagram Comms
1 year
o66 💖
@instagram
Instagram
1 year
these codes = the first letter of your crush’s name 💘 happening on Instagram Notes — with over 1.3M uses since April 5th 👀
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@InstagramComms
Instagram Comms
4 years
@MsBanks Thanks for raising this. We’re aware of an issue where some posts in support of #EndSARS are being incorrectly flagged as false in our systems. We’re working to resolve this.
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@InstagramComms
Instagram Comms
2 years
We’re rolling out ‘Your Activity,’ a new experience for people to see and manage their IG activity in one place. People can bulk manage (delete, archive) their content (posts, stories, IGTV and Reels), their interactions (comments, likes, story sticker reactions, etc.) and more.
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@InstagramComms
Instagram Comms
3 years
If you've had your account compromised in the past, we're rolling out Security Checkup. This new feature will walk you through the important steps to keep your account secure.
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@InstagramComms
Instagram Comms
4 years
To the journalists on the front lines: we see you, and we stand with you. You are the embodiment of #ShareBlackStories .
@instagram
Instagram
4 years
#ShareBlackStories We hear you, we see you and we are with you. We stand against racism. We stand with our Black community — and all those working toward justice in honor of George Floyd, Breonna Taylor, Ahmaud Arbery and far too many others whose names will not be forgotten.
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Instagram Comms
4 years
Starting today, people in the United States will see a notice in their Feed giving them more information on how to request a mail-in ballot directly on Instagram 🗳📫
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@InstagramComms
Instagram Comms
2 years
One of the ways we use video selfies is when we think an account could be a bot. For example, if the account likes lots of posts or follows a ton of accounts in a matter of seconds, video selfies help us determine if there's a real person behind the account or not.
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@InstagramComms
Instagram Comms
4 years
Starting today, we're launching a notice in Feed, to help remind people in the United States register to vote, or make sure they are registered 👇
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@InstagramComms
Instagram Comms
3 years
We want to clarify how our new feature Sensitive Content Control works, and what it’s for. We’re seeing a bit of confusion around what it does and doesn’t affect on Instagram, as well as what the options mean.
@InstagramComms
Instagram Comms
3 years
Today we’re giving you more ways to control what you see on Explore. We recognize that everybody has different preferences for what they want to see there, so this control will give you new options to see more or less sensitive content.
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@InstagramComms
Instagram Comms
4 years
This is fixed, thanks for bearing with us!
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@InstagramComms
Instagram Comms
4 years
Have some specific and/or urgent questions? Reach out to press @fb .com, where someone on our team will get back to you.
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@InstagramComms
Instagram Comms
4 years
We know some people were having trouble with images on Instagram earlier. The issue has been resolved and we’re back up and running.
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