Official Twitter account for The Co-operative Bank UK. Our team are here to help: Mon-Fri (8am to 6pm), Sat-Sun (9am to 5pm). Please don’t Tweet bank details.
⚠️ Fraud Alert: Beware, scammers are contacting customers using a bogus text message.
📱 The message claims a payment has been attempted on your account and instructs you to reply with an ‘N’ to cancel the payment if it wasn’t made by you.
@TakeFive
(1 of 3)
@garethfarquhar
Hi Gareth, I can confirm that we're not advertising on GB News. When we run a campaign, we choose media outlets based on the content, audience, and how they fit with our values and ethics. We will not compromise the values we share with our customers.
👏 Congratulations to Josh Boggi, winner of the
@WeareInvictus
Unconquered Award. Such an inspiring story and well deserved following his work with injured service personnel and veterans in their recovery.
#SGB2024
|
#SportGivesBack
At last night's Sport Gives Back awards, Prince Harry The Duke of Sussex, joined virtually to pay tribute to the Foundation’s community liaison Manager Josh Boggi, who was chosen as winner of the Unconquered award -
@weareinvictus
We're thrilled to have been awarded 'Most Trusted Mainstream Bank' at the Moneywise Customer Service Awards 2019. 🎉🏆
Thanks to everyone who voted for us! Learn more:
#ForPeopleWithPurpose
#ItsGoodWhenWeTry
#CSA2019
There is no place for racism in our communities. Guided by our co-operative values, we share a vision of equality and inclusivity with our customers and colleagues, and we
#StandAgainstRacism
in all forms.
@Channel4
Many experiencing economic abuse don't define what's happening to them as abuse. Others, like Sara, may take a long time to recognise that they are being abused.
Help us raise awareness of our
#KnowEconomicAbuse
campaign with our partner,
@RefugeCharity
⬇️
As an ethical bank driven by co-operative values and ethics, we always put our customers first. That’s why we’re proud to have been voted 'Most Trusted Mainstream Bank' at the Moneywise Customer Service Awards 2019. More:
#ForPeopleWithPurpose
#CSA2019
@heritage_jo
Hi, The Co-operative Bank is no longer part of The Co-operative Group. The Bank and The Co-operative Group are separate businesses with different advertising practices. I can confirm that the Bank aren't advertising on GB News. - Dan
Our customers have donated over £29k to
@WoodlandTrust
so far this year!🌳💚
We need landscapes rich in native woods, trees & wildlife. You can help the UK's largest woodland conservation charity
#StandUpForTrees
by adding your views to the
#EnglandTreeStrategy
consultation! 👇
@Tonyonaboat
Hi, We're not advertising in that publication. When we run a campaign, we choose media outlets based on the content, audience, and how they fit with our values and ethics. We will not compromise the values we share with our customers.
We're delighted to announce that our shiny new
#WaggleDance
Bee has landed at our Manchester HQ on Balloon Street for
#beeinthecity
, and we love it! Come and say hello 🐝👋
For more details about our Bee or the
@beeinthecityMCR
trail visit:
@wildinart
We're proud to be supporting the
@centrepointuk
Awards 2018 tonight at
@KensingtonRoyal
.
The awards celebrate the achievements of seven young people who have turned their lives around after experiencing homelessness.
#CPatthePalace
We’re proud to have supported the Centrepoint Awards 2018. It was great to celebrate the achievements of some inspirational young people who have overcome homelessness, with the help of
@centrepointuk
.
#CPatthePalace
At The Co-operative Bank we believe no young person should be homeless which is why we're proud to support
@centrepointuk
and their mission to end youth homelessness in the UK.
#CPatthePalace
*London Assembly Study. Sept 2017.
ℹ️ Visiting our branches ℹ️
Our branches will stay open wherever possible to support our most vulnerable customers at this challenging time. Opening hours may vary, so please check our branch locator page for the latest information:
It’s day 15 of our
#25DaysofDifference
. Jenny had been sleeping rough. She’d fallen out with her family, was 3 months pregnant and needed help.
@centrepointuk
put her in touch with social services, and secured her a place at a local YMCA that very night.
On behalf of all at The Co-operative Bank, we are incredibly saddened to hear of the passing of Her Majesty The Queen and offer our sincerest condolences to the Royal Family at this time.
The Queen died peacefully at Balmoral this afternoon.
The King and The Queen Consort will remain at Balmoral this evening and will return to London tomorrow.
ℹ️ Updates to our contact centres ℹ️
Due to the impacts of coronavirus on our colleagues, we have taken the decision to reduce our contact centre and live chat opening hours. Find out more here:
We're marking the one year anniversary of our partnership with
@centrepointuk
. From sponsorship through to product initiatives, and so much more, we’ve raised over £600,000 to date. Take a look at our highlights:
Where you put your money matters.
To all our customers who've already said no to funding the climate crisis, thank you.
🎥 Watch our latest TV advert that shines a light on what other banks could be investing your money in.
#WithdrawFromThis
🌍 We never have and never will finance the production of fossil fuels. That's just one of many environmental commitments in our customer-led Ethical Policy.
Find out more:
#ForPeopleWithPurpose
#Environment
@annekin1
Hi, we are not advertising in this publication. When we run a campaign, we choose media outlets based on the content, audience, and how they fit with our values and ethics. We will not compromise the values we share with our customers. - Dan
Our new TV ad celebrates our
#cooperative
spirit, recognising that doing the right thing doesn’t always come easy. In fact, day in, day out, the truth is - it’s hard to be good, but we know it’s good when you try.
#ForPeopleWithPurpose
#ItsGoodWhenWeTry
Our friends at
@WoodlandTrust
are on the hunt to find the UK’s favourite tree.🌳 Do you know a special tree? To enter, tweet a photo of your tree using
#TreeOfTheWeek
and tag them. They’ll choose a winner each week to be entered into the end-of-year shortlist!
🌍 Take action on the Climate Crisis – a thread
Today, our CEO Nick Slape along with climate and ecological scientists, environmentalists and MPs presented an open letter addressed to the UK Prime Minister, Boris Johnson, at 10 Downing St.
(1 of 4)
📦 Today we joined
@Shelter
in Westminster covering Parliament Square with 172 moving boxes to represent the number of families facing eviction each day.
✊ We’ll stand up for renters who don’t have a safe place to call home. Sign the petition:
The
@WoodlandTrust
's
#StateofWoodsandTrees
report is a loud and clear warning sign. Urgent action is needed for our woods and trees 🌳💚 - and there are things we can do. Read the full report
This year, we celebrated 25 years of our Ethical Policy by partnering with
@centrepointuk
. In the countdown to Christmas, we’re looking back at how our customers & colleagues have helped raise money for them. Join us every day for
#25DaysofDifference
.
Protecting the
#environment
is important to us. In 2019, our customers donated over £52k to
@WoodlandTrust
.🌳 This support has helped to plant & protect millions of trees - providing vital habitat for wildlife and supporting the fight against
#ClimateChange
.
#ForPeopleWithPurpose
🌳🤝 Announcement: We've joined forces with
@Friends_Earth
to launch a multi-year partnership to bring back nature to the most nature-deprived communities across the country, through the Postcode Gardener programme.
Find out more:
@Friends_Earth
We were delighted to donate headsets to
@StockportNHS
GPs so they can help their patients more efficiently on video calls and telephone appointments. 👏💙
Can any fellow contact centres help out their local
@NHS
in the same way?
#headsetsforheroes
#ForPeopleWithPurpose
#Community
Banking can make a real difference. Through the Customer Donation Fund,
@DigLifeSkills
are ensuring that young people are given a better digital future.
Together, we are people with purpose.
Find out more:
#ForPeopleWithPurpose
@Greenpeace
Hi, we are not advertising in those publications. When we run a campaign, we choose media outlets based on the content, audience, and how they fit with our values and ethics. We will not compromise the values we share with our customers. - Chris
⚠️Due to a Twitter update, many organisations no longer have a verified tick but this is still the official Co-operative Bank Twitter account. Please be aware that criminals could take advantage of the
#BlueTick
verification removal and contact you in an attempt to commit fraud.
We were proud to be part of an inspiring display of co-operation and support at today's Global
#ClimateStrike
. 🙌 Protecting the environment and promoting
#sustainability
are part our Ethical Policy, and we're committed to them all year round. Read more:
We are delighted to announce that The Co-op Bank will continue supporting the great work
@centrepointuk
do into 2019. See what Centrepoint means to these young people in this video. More on our partnership:
Together with our customers and colleagues, we have raised over £450,000 so far for
@centrepointuk
; helping young people like these transform their lives.
#CPatthepalace
Economic abuse can have a devastating long-term impact. Jennifer was left with debts, bad credit ratings, limited financial options and poor mental health.
Find out more about our
#KnowEconomicAbuse
campaign with
@RefugeCharity
and read more survivor stories on our website ⬇️
Tonight's maintenance has completed and Online Banking and our Mobile App are now available. We apologise for the recent disruption to our services. We'll continue to monitor our digital banking options over the coming days and focus on improving the experience for customers.
@VeniVidiLaughed
Hi Jack, The Co-operative Bank promotes diversity and inclusion across its business and we aim to support the unique and diverse needs of all our customers. There isn't an alternative form, I'm sorry. I will ensure that your feedback is passed on to the relevant team. - Michelle
We know the important role that our customers play in their local
#community
.
Throughout the coronavirus pandemic, Feeding Gainsborough have been working hard to provide food for over 450 families in the area.
Learn more:
#ForPeopleWithPurpose
ℹ️ A message to our personal banking customers ℹ️
We recognise that you may have concerns during these unprecedented times, and we assure you that The Co-operative Bank is here to help and support you. Read the full letter from our CEO, Andrew Bester, on our website ⬇️
📹 We took to Parliament Square with
@Shelter
to campaign for fairer renting and to show the government the consequences of this country’s broken private rented system, and this is how it went.
✊ Sign the petition today:
#Economicabuse
could be affecting someone close to you. But 1/3 survivors suffer in silence, telling no-one. If the scenarios in our video are familiar, support is available. Visit our website for advice on how
@RefugeCharity
and
@SEAresource
can help you: ⬇️
#KnowEconomicAbuse
In 2019 our colleagues contributed 4,759 volunteering hours to local causes. Although coronavirus has changed the way some of our teams work, they have continued to volunteer to support their local community.
➡️More
#ForPeopleWithPurpose
#VolunteersWeek
#Economicabuse
affects more people than you might think. It might even be happening to you or someone you know. We're proud to be working with
@RefugeCharity
and
@SEAresource
to help people spot the signs and find the support they need. We're here for you.
#KnowEconomicAbuse
We share a vision of equality with our customers and colleagues, and condemn discrimination and harassment of any kind. We stand with the
@England
players who've brought us together and championed co-operation over division. There is no place for racism. If you see it, report it.
We’re disgusted that some of our squad – who have given everything for the shirt this summer – have been subjected to discriminatory abuse online after tonight’s game.
We stand with our players ❤️
Together with our colleagues and customers we have raised over £450,000 so far to support
@centrepointuk
and their mission to end youth homelessness in the UK.
#CPatthePalace
We'd like to take this opportunity to thank The Co-operative Bank
@CoopBankUK
for supporting
#CPatthePalace
and continuing to support the work Centrepoint does.
ℹ️Coronavirus support for personal banking customers ℹ️
We want to reassure our customers, we are here to assist you during what might be a challenging time, with a range of support options available. Visit our website for guidance:
Congratulations to our hard working customer service teams who were announced as the winners of the
@CCA_Global
Standard: 'Centre of the Year' at the Awards last night
#CCACon17
.
We are aware of an issue with our mobile app. We are working to resolve this and we will let customers know when the mobile app is back available. Customers can continue to access their accounts through online banking as normal.
We are delighted to be one of the sponsors for today's
@CitizenAwards
at the Palace of Westminster. We'll be presenting five British Citizen Awards which honour individuals who have worked tirelessly and selflessly to make a positive impact on the community or society.
#bca2019