@BryceWGarcia
Bryce Garcia
2 years
If a potential guest asks you “Can you discount the price? I’ll book if you can.” Appropriate answers are: “Hi _, we don’t discount” “Hi _, we can’t. Another home may be better for you” “Hi _, we don't. Another customer will book at this price” Don't discount. Agree or no?
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Replies

@anthonyserino_
Anthony Serino | Mindset Modification
2 years
@BryceWGarcia I never discount, but I’m usually willing to add value. “We don’t discount our prices, but if you book today I’ll make sure we have a nice charcuterie board waiting for you and your family” People don’t care about the discount, they care about feeling like they won
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@BryceWGarcia
Bryce Garcia
2 years
@anthonyserino_ That’s a great idea
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@JeremyLashinske
Jeremy Lashinske
2 years
@BryceWGarcia Agree. Early on we negotiated a couple times. Ended up being terrible guests. Pay or go away.
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@BryceWGarcia
Bryce Garcia
2 years
@JeremyLashinske Always. Good guests don’t negotiate. They see the value.
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@tyannmarcink
Tyann Marcink | 👑 Queen of Guest Experience
2 years
@BryceWGarcia We do: “Thanks for asking! Our best rate is as quoted. Will you be bringing any dogs with you?”
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@BryceWGarcia
Bryce Garcia
2 years
@tyannmarcink The assumption close. I love it
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@Alex_MF_STR
Alex Smith
2 years
@BryceWGarcia It depends. I generally don't discount. Especially if its just a "can I have a discount?" On occasion we'll have a couple orphan nights and somebody will say "can you do $250, if not its okay!" I'll knock the $25 off & book them immediately. I get a thrilled guest maybe kharma
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@BryceWGarcia
Bryce Garcia
2 years
@Alex_P_Smith_ Yeah I discount for orphan nights to the guests that are there already
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@creromans
CRE Romans
2 years
@BryceWGarcia Ask them why they want a discount? If you agree to the discount can they commit to an additional night stay?
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@BryceWGarcia
Bryce Garcia
2 years
@creromans Good one
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@adotwill
Adam English 🏁
2 years
@BryceWGarcia i agree passionately with dont discount. i think the framing in your responses could be stronger so as to win the business not just to say no.
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@BryceWGarcia
Bryce Garcia
2 years
@adotwill Haha true
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@StIroningShirts
Stop Ironing Shirts
2 years
@BryceWGarcia What are they offering you for that discount? A multi week stay? A short notice stay on a night that might go vacant?
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@BryceWGarcia
Bryce Garcia
2 years
@StIroningShirts The pleasure of having them 😆
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@MichLovesMoney
Michelle Jackson
2 years
@BryceWGarcia I do not discount. It just point out other content that may be helpful.
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@BryceWGarcia
Bryce Garcia
2 years
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@capmktroy
Roy (DIRECTOR OF RESEARCH)
2 years
@BryceWGarcia Don’t. Qualify people out in my opinion. The type of person who wants a discount/break is going to be a pain in the ass all the way to the end. We reduced our minimum for an investor once so he could get in. Most work for the least amount of money.
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@BryceWGarcia
Bryce Garcia
2 years
@jpa561 Always a pain
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@John_Shafi
John Roy Shafi
2 years
@BryceWGarcia Pretty easy to draw a line in the sand when you have high demand. Now, let's pretend that the shoe is on the other foot. Demand drops and you have more vacancies than you are comfortable having. Then you have a decision to make. Hardlines eventually soften!
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@BryceWGarcia
Bryce Garcia
2 years
@John_Shafi I hope to not experience that haha
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