@BryceWGarcia A bad review in a softening market sucks. If you need the review removed, I can refer you to a service that disputes reviews. They have a high success rate in getting the reviews removed.

@LifeofBlendi Thanks. Feel free to post it here so other people can see, but I am skeptical because it would be me contacting Airbnb.

@BryceWGarcia Congrats on going through another rite of passage as a host. It hurts. What are you adjusting in your processes to avoid this hopefully not happening again?

@tyannmarcink Ayeee making it a positive. I love it. I'm having another cleaner go out to give me an estimate. My current one is ok but there have been some issues adding up. The price I'm paying is kind of high for the value (I didn't negotiate upfront which was a mistake).

@BryceWGarcia Do you have a front driveway cam to see who comes and goes? If not, this is a great way to ensure that cleaners arrive when expected.

@Fire5280 Yeah, it shows that they didn't come haha. I wasn't tracking it before.

@BryceWGarcia This happens sometimes, it’s inevitable. Too bad the guest cancelled so reflexively. Hopefully that $2500 is over multiple nights so you can recapture some of the lost revenue. If it was only over 1-2 nights, I’d invest in better cleaners!

@ContrarianSaver I'll probably invest in better cleaners anyway haha.

@BryceWGarcia We did a newsletter on the 9 questions to ask when vetting a new cleaner Written by @AdultingIsEasy

@ResilientRei @AdultingIsEasy I just copied and pasted them into a text to her haha

@BryceWGarcia Be sure to have a secondary back up in addition to whoever else you bring on.

@Livinrentfree_ Yeah good point

@BryceWGarcia That's tough...sorry to hear. That exact scenario is one of the reasons I have been afraid to pull the trigger on a STR. So much dependency on the cleaner. Was the $2,500 from a cancelation?

@AaronAmeen It’s sucks but it’s the 1st time it’s happened to me. STRs have been worth the frustrating times. And yes the cancellation

@BryceWGarcia I had to let 2 cleaners go for no-shows. My STR is in a mountain community with about 12,000 people total; Half of whom are retired. Labor is scarce and we try and keep a running list of 2 cleaners with an extremely expensive emergency cleaner in situations like those.

@SoCalRealty1 Dang. Good for you to have backups tho.

@BryceWGarcia If you’re ever in a pinch like that again, @thumbtack is a huge lifesaver.

@_thegreatlake @thumbtack I bet

@BryceWGarcia Do you have a smart lock deadbolt? I know it tracks when the door is opened/closed. Could have been helpful here!

@204REpunk Yea the Schlage