23andMeSupport @23andMeSupport Twitter profile

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23andMeSupport

@23andMeSupport

6 years

@Bateson @WriterInPyjamas We'd be happy to offer your mother a refund! Feel free to message us with her current email address (the one listed on her recent account) and we'll follow up!

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23andMeSupport

@23andMeSupport

8 months

@DarkWebInformer @23andMe Following a claim that someone had gained access to and is selling certain 23andMe customer data, we conducted an investigation. We have not identified any unauthorized access to our systems. We will continue to monitor the situation.

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23andMeSupport

@23andMeSupport

1 year

@fortybam @MR_CONSPIRACY_ @23andMe 23andMe is a private database and we did not share any data with law enforcement regarding this case.

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23andMeSupport

@23andMeSupport

6 years

Amazon is currently dealing with site-wide outages. You can still access our Prime Day deal by going to and clicking on the View Offer button on the right.

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23andMeSupport

@23andMeSupport

6 years

@OnlyJherlynn Do not eat, drink (even water), smoke or chew gum 30 minutes prior to providing your sample! If we are unable to analyze your first sample, you will be provided with a free replacement kit!

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23andMeSupport

@23andMeSupport

4 years

@SotoReid_M @NewsfromScience @ScienceMagazine @23andMe 23andMe is launching a study on COVID-19. Our goal is to understand genetic differences which may explain why symptoms of the illness range from very mild to very severe and help empower the scientific and medical communities to address this public health crisis. (1/2)

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23andMeSupport

@23andMeSupport

6 years

@leslie You can adjust your Consent selection at anytime from within your 23andMe account settings.

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23andMeSupport

@23andMeSupport

7 years

@kt1171 Sample processing times range, but you should still receive your results within our 6-8 week timeframe.

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23andMeSupport

@23andMeSupport

6 years

@LWandLiz 23andMe recognizes the importance of privacy and respects your desire to store and access your information in a secure manner. You can find our full Privacy Policy here:

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23andMeSupport

@23andMeSupport

5 years

@immisterg 23andMe does not sell, lease, rent, or otherwise disclose your individual-level Personal Information without asking for and receiving your explicit consent to do so, unless required by law. You can find our full Privacy Policy here:

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23andMeSupport

@23andMeSupport

1 year

@nappykitchen1 @bakara_j @23andMe @23andMeResearch Hi there - 23andMe's labs are only able to genotype human DNA. Any sample that is not exclusively human DNA will result in a processing failure.

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23andMeSupport

@23andMeSupport

6 years

@bluemango261 For specific information about the status of your sample, contact our Customer Care Team here:

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23andMeSupport

@23andMeSupport

6 years

@JackNavar All of the reports we offer are based off your DNA. You can find a list of these reports on our website here:

DNA Genetic Testing For Health, Ancestry And More - 23andMe

23andMe offers DNA testing with the most comprehensive ancestry breakdown, personalized health insights and more.

www.23andme.com

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23andMeSupport

@23andMeSupport

1 year

@ZPucks @SleuthieGoosie @23andMe @Ancestry Correct, DNA Relatives is optional and you can opt in or out at any time! If you have additional questions about our privacy policy, you can send an email to privacy @23andme .com.

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23andMeSupport

@23andMeSupport

6 years

@ChrisChiappetti Hi Chris - Yes, it is!

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23andMeSupport

@23andMeSupport

6 years

@CleverTitleTK Register by midnight PT today, and then upload your raw data in the next 7 days to access 4 free reports from 23andMe!

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23andMeSupport

@23andMeSupport

6 years

@RandiMHernandez 23andMe doesn't perform whole genome sequencing. The type of analysis that 23andMe performs is known as genotyping. The chip is an Illumina Infinium® Global Screening Array, with about 600,000 SNPs that is designed to be useful across a broad range of populations and diseases.

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23andMeSupport

@23andMeSupport

8 months

@Tiresios @23andMe Following a claim that someone had gained access to and is selling certain 23andMe customer data, we conducted an investigation. We have not identified any unauthorized access to our systems. We will continue to monitor the situation.

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23andMeSupport

@23andMeSupport

4 years

@SotoReid_M @NewsfromScience @ScienceMagazine @23andMe Learn more: (2/2)

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23andMeSupport

@23andMeSupport

1 year

@Redleg94 @LibertyLockPod @23andMe 23andMe is a private database and we did not share any data with law enforcement regarding this case.

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23andMeSupport

@23andMeSupport

7 years

@chris_pilgrims You can see a full list of the reports we offer here: Hope that helps!

Compare 23andMe DNA Test Kits - Which one is the best for you? - 23andMe

Curious which 23andMe DNA test is the best for you? Compare the difference between our Ancestry Service, Health + Ancestry & 23andMe+ Membership.

www.23andme.com

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23andMeSupport

@23andMeSupport

8 months

@day24dreams @23andMe Following a claim that someone had gained access to and is selling certain 23andMe customer data, we conducted an investigation. We have not identified any unauthorized access to our systems. We will continue to monitor the situation.

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23andMeSupport

@23andMeSupport

7 years

@shotbykim We'll release the first set of new genetic health risk reports later this month, with additional reports to follow.

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23andMeSupport

@23andMeSupport

7 years

@bibliophile89 Yes, if you've already purchased a kit, enter for a chance to win the Golden 23 Sweepstakes here:

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23andMeSupport

@23andMeSupport

4 years

@DRPerspectives You may delete your 23andMe account and personal data directly within your Account Settings:

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23andMeSupport

@23andMeSupport

3 years

@Crypto_Kaleb Hi Kaleb - You may refer to our Privacy Statement to, specifically our Privacy Highlights understand more about our data handling practices (). Hope this helps!

Legal - Privacy Statement - 23andMe

Our Privacy Statement is designed to help you better understand how we collect, use, store, process, and transfer your information when using our Services.

www.23andme.com

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23andMeSupport

@23andMeSupport

5 years

@realitycalls8 Apologies for any frustration caused! We give customers the option to choose the profile sex they most identify with. The profile sex you choose will not affect the DNA results that you receive. You can find more information here:

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23andMeSupport

@23andMeSupport

3 years

@roach_ayan Hello! Send us a DM with your account email and we'll have someone look into this.

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23andMeSupport

@23andMeSupport

4 years

@MalaikahMilan Hello - We can't speculate about future updates. Existing customers will be notified of any updates made to their results.

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23andMeSupport

@23andMeSupport

7 years

@NashCrawley @justmarissuh We're currently having a Mother's Day discount where you'll get $20 off on up to two kits in a single order.

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23andMeSupport

@23andMeSupport

4 years

@CloudSt45360263 Sorry to hear that! Send us a DM with your order email address and we'll have an agent follow up.

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23andMeSupport

@23andMeSupport

2 years

@katie_kat1990 @23andMe Hi Katie - Orders can only be canceled within 60 minutes of placing them. Contact Customer Care for assistance here:

Contact 23andMe Customer Care

We're here to help! Below are a few ways you can speak with a Customer Care Representative: 1-800-239-5230 Email Chat Hours of Operation Phone SupportMonday - Friday 6am-7pm PT Saturday and S...

customercare.23andme.com

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23andMeSupport

@23andMeSupport

3 years

@rarelikeher 23andMe continuously reviews the literature for new genetic associations and keeps existing customers up to date on new findings.

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23andMeSupport

@23andMeSupport

6 years

@kathmandu4 Also, 23andMe has never provided customer information to law enforcement & will always prioritize protecting our customer's information. Learn more about our approach:

Transparency Report - 23andMe

Statistics on the number of law enforcement agency requests for information received by 23andMe.

www.23andme.com

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23andMeSupport

@23andMeSupport

7 years

@vangief @1HealthyHabit @maria_khard @jgopalak @arieglass Please follow @23andMe so we can DM you. You may be a potential winner!

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23andMeSupport

@23andMeSupport

5 years

@DianeFisico Your results can be considered a living analysis. Using thousands of reference individuals, we're able to continually evolve and improve your results. Hope that helps!

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23andMeSupport

@23andMeSupport

6 years

@AaronLinguini Hi Aaron - During the registration process, we give customers the option to choose the profile sex they most identify with. The profile sex you choose will not affect the DNA results that you receive.

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23andMeSupport

@23andMeSupport

3 years

@illuminotyou_ Hi Ryan - Contact our Customer Care Team for assistance here:

Contact 23andMe Customer Care

We're here to help! Below are a few ways you can speak with a Customer Care Representative: 1-800-239-5230 Email Chat Hours of Operation Phone SupportMonday - Friday 6am-7pm PT Saturday and S...

customercare.23andme.com

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23andMeSupport

@23andMeSupport

6 years

@eyesthroughmy50 @23andMe 23andMe does not sell, lease, rent, or otherwise disclose your individual-level Personal Information without asking for and receiving your explicit consent to do so, unless required by law. You can find our full Privacy Policy here:

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23andMeSupport

@23andMeSupport

7 years

@TheAngieChu Not yet! Keep checking back - we'll be notifying winners via DM!

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23andMeSupport

@23andMeSupport

4 years

@MrJKThompson 23andMe cannot identify specific locations (cities, towns, or villages) or specific lineages (tribes or clans) that an individual may be descended from as this level of detail is difficult to distinguish based solely on DNA.

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23andMeSupport

@23andMeSupport

6 years

@Kyle41743244 23andMe does not sell, lease, rent, or otherwise disclose your individual-level Personal Information without asking for and receiving your explicit consent to do so, unless required by law. You can find our full Privacy Policy here:

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23andMeSupport

@23andMeSupport

6 years

@jenny_drennan @MyFamilyGenie We're working on making a discount available for our UK customers. Stay tuned for more information!

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23andMeSupport

@23andMeSupport

6 years

@sm If your mother and aunt are in fact twins, it sounds like they may be identical. This would cause your aunt to be shown as a predicted mother in DNA Relatives. For more information, you're welcome to contact our Customer Care Team:

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23andMeSupport

@23andMeSupport

7 years

@JamaalGlenn If you've already purchased a kit, enter for a chance to win the Golden 23 Sweepstakes here:

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23andMeSupport

@23andMeSupport

7 months

@ironhide781 @23andMe Hi Brandt - We don't have a current timeline for when this will be available but we'll keep customers informed.

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23andMeSupport

@23andMeSupport

6 years

@Karimala1 Yakut ancestry is now reflected in the Siberian reference population. Hope that helps!

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23andMeSupport

@23andMeSupport

5 years

@chriscoleo We use all legal measures to resist these requests in order to protect customer's privacy. We have successfully challenged each request and have not released any information to law enforcement. You can see more in our Transparency Report here:

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23andMeSupport

@23andMeSupport

5 years

@KoKoBagginz This should now be resolved. If you're still experiencing difficulty, contact our Customer Care Team here:

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23andMeSupport

@23andMeSupport

7 years

@yulekka @tammy_lum1 @envizionmktg @NixiNoxo @kodagirl5 Please follow @23andMe so we can DM you. You may be a potential winner!

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23andMeSupport

@23andMeSupport

3 years

@artymaggie Results are typically available within 3-4 weeks from the time your sample reaches the lab.

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23andMeSupport

@23andMeSupport

7 years

@hcwilliams3 Yes! If you've already purchased a kit, enter for a chance to win the Golden 23 Sweepstakes here:

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23andMeSupport

@23andMeSupport

6 years

@apas We occasionally offer internships through our Careers page. If there are no available internships, you are welcome to submit a general application. You can check to see if there are any positions that fit your interests here:

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23andMeSupport

@23andMeSupport

6 years

@Immaphan Keep checking in on your account over the coming months - you should see your report update automatically.

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23andMeSupport

@23andMeSupport

6 years

@1_Proud_Dad For information about the discounts available in your region, visit our website at .

DNA Genetic Testing For Health, Ancestry And More - 23andMe

23andMe offers DNA testing with the most comprehensive ancestry breakdown, personalized health insights and more.

www.23andme.com

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23andMeSupport

@23andMeSupport

7 years

@SamanthaDurfee1 Future sales or promotions may be announced via email, on our website, or on our social media channels, Facebook and Twi...

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23andMeSupport

@23andMeSupport

5 years

@richcsmith We would like to emphasize that we are not sharing any customer's personal or genetic information with AirBnB in this collaboration.

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23andMeSupport

@23andMeSupport

7 months

@ironhide781 @23andMe Hi Brandt - We don't currently have a timeline for when this feature will become available but will keep customers informed of any changes.

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23andMeSupport

@23andMeSupport

7 years

@rozeemee Yes, we have a report on Beta Thalassemia & Related Hemoglobinopathies in the US. For a full list, visit:

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23andMeSupport

@23andMeSupport

6 years

@ron_humphrey 23andMe does not sell, lease, rent, or otherwise disclose your individual-level Personal Information without asking for and receiving your explicit consent to do so, unless required by law. You can find our full Privacy Policy here:

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23andMeSupport

@23andMeSupport

7 years

@spnbmb You can find our full Privacy Policy here:

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23andMeSupport

@23andMeSupport

1 year

@familyfocusblog @23andMe No, we don't offer a report on MTHFR. *23andMe Services are for informational use only. We do not provide medical advice and the service is not considered a diagnostic test.

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23andMeSupport

@23andMeSupport

7 years

@bamk275 Our Customer Care Team will need to evaluate your eligibility for a refund. An agent will get back to you shortly.

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23andMeSupport

@23andMeSupport

6 years

@TheAdamCardenas Future sales and promotions may be announced on our website or on our social media channels!

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23andMeSupport

@23andMeSupport

7 years

@utbrown Hi Stacie - Our kits sold out early last night. Have your friends contact our Customer Care Team here:

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23andMeSupport

@23andMeSupport

4 years

@WolfPawVikingUK We don’t include a report on MAOA or the Warrior gene and are unable to provide additional info on this topic.

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23andMeSupport

@23andMeSupport

7 years

@dezeerae @Kiokiest Enter up to once each day for the 23 days of the sweepstakes.

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23andMeSupport

@23andMeSupport

7 years

@rachellemwatson Yes, you can upgrade to our Health + Ancestry Service and get these reports after receiving your initial ancestry results.

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23andMeSupport

@23andMeSupport

7 years

@axmh1985 You'll receive a DM if you've been chosen to win a free kit. Keep checking back!

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23andMeSupport

@23andMeSupport

3 years

@ElNightClerk We can't speculate on future updates. Customers will receive notice of any updates or changes made.

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23andMeSupport

@23andMeSupport

5 years

@OldYoungCassidy Our Neanderthal Ancestry report will tell you how much of your ancestry can be traced back to Neanderthals. This report will show how many Neanderthal variants you have, and how that compares to other 23andMe customers.

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23andMeSupport

@23andMeSupport

6 years

@MnemoniXs Ancestry Composition analyzes your autosomal DNA and does not report on your Y chromosome DNA. If you are interested in the ancestry analysis of your Y chromosome, refer to your Paternal Haplogroup report.

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23andMeSupport

@23andMeSupport

7 years

@carlosedusol We hope to expand to more countries in the future!

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23andMeSupport

@23andMeSupport

7 years

@dhbempire @fabiolahrnndz We may announce some winners publicly, but otherwise they will be contacted directly.

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23andMeSupport

@23andMeSupport

4 years

@sarasanderford As we build out our Family Tree interface, we will be expanding its functionality incrementally to ensure that the platform is able to handle larger trees over time. (1/2)

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23andMeSupport

@23andMeSupport

5 years

@CEEMONEYYYY We're sorry to hear this and would like to look further into this. Please send us a message with your email address and an agent from our Customer Care Team will follow up with you shortly.

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23andMeSupport

@23andMeSupport

6 years

@MaryGeema If you'd like to share your story, email us at stories @23andme .com!

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23andMeSupport

@23andMeSupport

5 years

@cmdennin Thank you for sharing your story with us! See what other 23andMe customers have learned or submit your own story about their family history by visiting:

Customer Stories - 23andMe

Read about 23andMe customers and the stories they shared with us. Some found family members, others learned about their health, traits and ancestry.

www.23andme.com

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23andMeSupport

@23andMeSupport

4 years

@Cakekiyeah The availability of our service in a country depends on considerations such as transportation ease and local laws about genetic testing. For a list of countries where we currently offer our services, visit:

What Countries Do You Ship To?

23andMe ships to the following countries and territories. If you do not see your country or territory listed below, 23andMe is not available in your country or territory. The availability of the 23...

customercare.23andme.com

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23andMeSupport

@23andMeSupport

6 years

@sweet_carol_9 We're currently rolling out the Ancestry Composition update to all of our new and existing customers over the next 1-2 months.

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23andMeSupport

@23andMeSupport

5 years

@thatsmeLD Hi Luanne - Your results can be considered a living analysis. Using thousands of reference individuals, we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.

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23andMeSupport

@23andMeSupport

5 years

@Lakergregg Hi Gregg - A half sibling's child would be a half-niece or half-nephew. This relationship shares the same percentage as a first cousin (~12.5%). Hope that helps to clarify!

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23andMeSupport

@23andMeSupport

7 years

@lfoquet @23andMe We're currently offering a Mother's Day discount for customers in the US. You'll receive a $20 discount on up to two kits in a single order.

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23andMeSupport

@23andMeSupport

7 years

@socavalier Future sales or promotions may be announced via email, on our website, or on our social media channels, Facebook and Twitter.

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23andMeSupport

@23andMeSupport

4 years

@SaraBostock With the exception of medical treatment that reduces your white blood cell count, such as chemotherapy, no other medications are known to impact sample quality. Hope that helps!

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23andMeSupport

@23andMeSupport

7 years

@jackdavidevans Future sales or promotions may be announced via email, on our website, or on our social media channels, Facebook/Twitter.

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23andMeSupport

@23andMeSupport

4 years

@sarasanderford We appreciate your enthusiasm for this feature and are considering your family tree needs as we continue to develop! (2/2)

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23andMeSupport

@23andMeSupport

2 years

@WintSunshine @AmyAmyb206 @MajorFactor2 @23andMe Thanks for sharing your story with us! If you would like to submit your story, visit: You may inspire countless other people interested in learning more about their own family history.

Customer Stories - 23andMe

Read about 23andMe customers and the stories they shared with us. Some found family members, others learned about their health, traits and ancestry.

www.23andme.com

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23andMeSupport

@23andMeSupport

6 years

@UncleBibby Yes, that's ok!

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23andMeSupport

@23andMeSupport

3 years

@edouard1989 That's correct. Health reports are not currently available in your region.

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23andMeSupport

@23andMeSupport

6 years

@Dee_Marketing Future sales and promotions may be announced on our website or on our social media channels.

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23andMeSupport

@23andMeSupport

6 years

@GriyoPikliz For one day only, Amazon is offering the 23andMe Health + Ancestry Service for $99.99! The 23andMe online store is also offering special discounts this holiday season. The 23andMe Health + Ancestry Service is available for $129 + shipping through November 25, 2018.

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23andMeSupport

@23andMeSupport

4 years

@DebbieKennett We are currently testing an updated version of our Neanderthal report for a subset of customers. It should be available for all users in the coming weeks!

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23andMeSupport

@23andMeSupport

2 years

@BellaMRagazza @lasradoN @23andMe For information about our Education Program, visit:

23andMe for Healthcare Professionals – Understanding Personal Genetics

View 23andMe reports, understand how engaged patients are using 23andMe, experience 23andMe for yourself and contact our medical team.

medical.23andme.com

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23andMeSupport

@23andMeSupport

7 years

@Lovatic_fo_life Enter once a day for a chance to be a daily winner.

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23andMeSupport

@23andMeSupport

6 years

@bpt326 Other than medical treatments that reduce WBC count, such as chemotherapy, no other medications are known to impact sample quality

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23andMeSupport

@23andMeSupport

6 years

@PepperMartin5 23andMe does not sell, lease, rent, or otherwise disclose your individual-level Personal Information without asking for and receiving your explicit consent to do so, unless required by law. You can find our full Privacy Policy here:

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23andMeSupport

@23andMeSupport

7 years

@whalespeak Siblings share ~50% of their DNA. While your results are expected to resemble your sister's, there may be some variations.

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23andMeSupport

@23andMeSupport

5 years

@JFloriachClark This report is not yet available, but it will be provided to new and existing Health + Ancestry Service customers genotyped on our most recent platforms. If you’re eligible, you’ll see this report available in your account automatically once it is available.

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23andMeSupport

@23andMeSupport

5 years

@EBootin Visit the 23andMe website for information about discounts in your area. Future sales and promotions may be announced on our website or on our social media channels.

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