Issue update: Fix in progress! You should be seeing your app experience return to normal as we continue to fully resolve things on our end. More updates to come.
We're aware that some people experienced app issues earlier today. We've been working on a fix, and your experience should be returning to normal soon 🎉
We’re aware of an issue that is causing some accounts’ Following and/or Followers count to appear as zero. We appreciate your patience as we work to resolve this.
@revengedja
We are aware of an issue that is impacting the hashtag view counts displayed at the upload stage. This appears to affect words at random, including terms like
#cat
and
#hello
. Our team is investigating and working quickly to address the issue.
We're aware that clips of a suicide that was livestreamed on Facebook have recently circulated on other platforms, including TikTok. Our systems have been automatically detecting and flagging these clips for violating our Community Guidelines.
We're aware of an issue that’s currently causing some users to experience a delay in videos being posted. Our team is actively working on a fix, and we'll follow up here with updates.
Due to a temporary issue we're experiencing with profile videos and photos, some users may find that their profile image has reverted to the default setting. Our team is working to get things back to normal as quickly as possible and we appreciate your patience!
We're removing content & banning accounts that repeatedly try to upload clips, and we appreciate our community members who’ve reported content & warned others against watching, engaging, or sharing such videos on any platform out of respect for the individual & their loved ones.
Earlier today, one of our servers experienced a temporary issue causing short-term effects around usernames, profile photos, like counts, and follower lists. The issue has been resolved and your experience should be back to normal.
Update: We've identified and addressed the root cause of this server-side issue, and your video posting experience should be returning to normal. Thanks for your patience!
If you're struggling with thoughts of suicide, or concerned about someone who is, we encourage you to reach out to a loved one or a local support service:
Is TikTok crashing on your Android device? We're aware of an issue rooted in Google's Android System WebView.
To fix: Open the Google Play Store, search for Android System Webview, then select the option to update.
@lilsimsie
Thanks for your patience with us while we investigate. Rest assured your concerns have been escalated and a member of our team will follow up as soon as possible to assist.
Earlier today we found & fixed an issue that widely affected the view count displayed on hashtags in the upload stage. This bug temporarily affected view count displays on hashtags in the Compose screen only; it did not affect hashtags, videos, or discovery of uploaded content.
While this technical issue affected a wide range of terms, we recognize that it unfortunately came at a painful time for the Black community in particular. We deeply value the diverse voices on TikTok, and we apologize for the confusion and pain this situation caused.
@ariolators
Thanks for bringing this to our attention. Our team has removed this content as it violates the Community Guidelines. We are committed to making TikTok a safe and welcoming community, so thanks again for taking the time to report this.
@vicky58142444
Hi. If you think we mistakenly suspended your account, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll do everything we can to help!
@daemoniumliz
@daemoniumliz
We recommend reporting the user directly in-app by tapping the '···' icon of the profile > Report > Pretending to Be Someone. Send us a DM if you have any other concerns!
For You, from you.
As part of our ongoing commitment to transparency, we're sharing how we recommend videos on the For You feed: .
As always, we're working to continually improve a platform for your creativity and joy! We look forward to your content 🎉
@slimnotshady69
We're here to help! Have you followed the steps here?
If you're still running into issues, please submit a ticket in app (tap Me, select the menu in top right, and tap Report a Problem). Thanks!
@hanniexxrose
@tiktok_us
@hanniexxrose
We recommend reporting the users directly in-app by tapping the '···' icon of the profile > Report > Pretending to Be Someone. Send us a DM if you have any other concerns!
@GhhopesHi
Thank you for reaching out, if you see something you think violates our community guidelines, you can report the video and we’ll investigate. You can find the report button under the “share” arrow.
Thanks!
@butterfly53084
Thanks for bringing this to our attention. You can submit an appeal in the app's settings: tap Me, select the menu in top right, and tap Report a Problem. Send us a DM if you need further assistance!
@slpng_giants
@tiktok_us
This video has been removed from our platform for violating our policies against hate speech. Here's more info on how we're working to counter hateful content, behavior & groups:
@Valerie_ama
@tiktok_us
Starting Sunday, new app downloads and updates will not be available, but existing users' in-app experience will remain the same 🤝
@aimseytv
At this time, we have sent the information over to the right team for them to properly review and handle. We will follow up with you as soon as possible if there is an update to share.
@dansetothis
If you think we mistakenly suspended your live, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll investigate! (:
@jesswhiteeeeeee
If you think we mistakenly suspended your live, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll investigate!
@ChristianWalk1r
Thanks for bringing this to our attention. You can submit an appeal in the app's settings: tap Me, select the menu in top right, and tap Report a Problem. Send us a DM if you need further assistance!
@rachelzegler
@tiktok_us
We are aware of an issue that is impacting the hashtag view counts displayed at the upload stage. This appears to affect words at random, including terms like
#cat
and
#hello
. Our team is investigating and working quickly to address the issue.
@_winbright_
Thanks for bringing this to our attention. You can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem).
Send us a DM if you need assistance!
@ikrantalksss
If you think we mistakenly suspended your live, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll investigate!
@jesswhiteeeeeee
If you think we mistakenly suspended your live, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll investigate (:
@herrmanndigital
@TaylorLorenz
We identified a technical issue where TikTok videos shared via iMessage temporarily weren't correctly displaying as TikTok video previews for some users. Our team has since resolved the issue.
@Mixxedchick1998
@Mixxedchick1998
Thanks for letting us know. We are aware of this issue and actively working on a fix. We appreciate your patience in the meantime.
@kaiwtff
Hi there. If you think we mistakenly suspended your account, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll do everything we can to help!
@GWSGRACE
Happy to help.
In order to do delete your account, we need to verify you're the account owner. Please shoot us an email at feedback
@tiktok
.com with your username (under your profile photo).
Thanks!
@msmicaela55
Go to your app settings, and tap 'Report a Problem' > Account and Profile > Login > Logging in.
Follow the steps in the app to recover your account!
@DanToppy
Our global team is happy to investigate for you, please submit a ticket in app (tap Me, select the menu in top right, and tap Report a Problem). This will direct your question to the right team. Thanks for your patience in the meantime!
@RebyHardy
Thanks for reaching out, Reby - we've confirmed there are no violations to our Community Guidelines at this time, and your account has been restored. If you need additional support, we're a DM away.
@FitnessMadEmma
@FitnessMadEmma
Thanks for reaching out. Our team is aware of this issue and we're actively working on a fix. We appreciate your patience in the meantime.
@McJuggerNuggets
Please submit an appeal with the following steps when logged in:
1. Select 'Inbox'
2. Select the content violation message
3. Select 'Appeal' at the bottom of the page
Once we have the appeal in our system, our team will review.
@luxuryestate916
You can report this experience directly from the app so the right team can take a closer look. Tap Me, select the menu in top right, and choose "Crashing/Not Responding/Lagging/Other". Thanks for your patience in the meantime!
@TuholskiRebecca
Thanks for bringing this to our attention. You can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem).
Send us a DM if you need assistance!
@DanToppy
If you think we mistakenly suspended your live, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll investigate!
@andiesjourney2
If you think we mistakenly suspended your live, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll investigate!
@heartchuuheart
We're aware of an issue that's temporarily affecting the display of some profile videos and photos. We're working to get things back to normal, thanks for your patience!
@Waynemw
If you think we mistakenly suspended your live, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll investigate! :)
@CaptJackHergow
We're here to help! If you think we mistakenly suspended your live, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll look into it!
@Kittygoesboom1
Our global team is happy to investigate for you, please submit a ticket in app (tap Me, select the menu in top right, and tap Report a Problem). This will direct your question to the right team. Thanks for your patience in the meantime!
@aimseytv
Thanks for bringing this to our attention. You can submit an appeal in the app's settings: tap Me, select the menu in top right, and tap Report a Problem. Send us a DM if you need further assistance!
@DanToppy
If you think we mistakenly suspended your live, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll investigate!
@thehashaq
Thanks for bringing this to our attention. You can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem).
Send us a DM if you need assistance!
@vanillqtee
Hi there, we're here to help. Can you please send us a DM with more information, including your username (@ xxxxx) and any relevant screenshot(s) of in-app messaging?
@jamesholt_
Thanks for bringing this to our attention. You can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem).
Send us a DM if you need assistance!
@h89410649
@h89410649
Thanks for the tag. Our team is aware of this issue and we're actively working on a fix. We appreciate your patience in the meantime.
@_riship
There can be several reasons why you're unable to login. To retrieve your account:
1. Go to 'Me' > Sign Up.
2. Tap question mark in top right.
4. Choose 'Logging in'.
Let us know if you need assistance (:
@_AvaJC_
If you think we mistakenly suspended your live, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll investigate!
@NellyTVV
Thanks for bringing this to our attention. You can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem).
Send us a DM if you need assistance (:
@LegendaryEnergy
Hi there, we're here to help. Can you please DM us more information, including your @ username and any relevant screenshot(s) of in-app messaging?
@PolemicaReality
Thanks for bringing this to our attention. You can submit an appeal in the app's settings: tap Profile, select the menu in top right, and tap Report a Problem. Send us a DM if you need further assistance!