"The algorithmic process itself became a scapegoat for community rage about both substantive change and its suddenness. More explanation about the tradeoffs, including visuals and tools enabling people to themselves play with the model, might have helped."

"One of the benefits of algorithmic policy is that it is relatively easy to tweak. Had the MIT team been tasked with ... privileging stability to a greater degree... they might have been able to produce a plan with more buy-in."

"Tradeoffs can be represented graphically. Tools can be built to allow people to interrogate the model and scenario play."

"'The machine says so' can be a powerful source of legitimacy. But it can also be a rebuke to the individual seeking flexibility or explanation."