@ag_dubs so true

@ag_dubs Definitely. I was learning things from the support people all the time when I was at @AppNeta . 👍

@ag_dubs This is 100% true. Learned from my time at @Freshbooks . Support team knows more about product and users than development team could ever.

@ag_dubs Moved from support to front end role 4 months ago. Transition has been really interesting.

@ag_dubs while also being the least consulted :/ this is super true in my experience

@ag_dubs @LauraGlu co-sign

@ag_dubs Damn I better start talking with @Bobakkabob37 more

@mlafleur @ag_dubs Indeed. Professional Services in particular... they're out every day with real users, coming across real problems, finding real workarounds

@ag_dubs This but always.