ARTICLE | Vanguard platform tops the Which? rankings for a third year running
Vanguard has been named a ‘Which? Recommended Provider for Investment Platforms’ for a third year running. Find out how we bring value to investors:
Capital at risk.
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@Vanguard_UK
I’d like to feed back that my small pension transfers to a Vanguard SIPP have taken a long time - one that should be an electronic cash transfer nearly 2 months now. I feel your back office transfer staff may be inundated. Have you looked at your TrustPilot reviews recently?
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@macg33zr
Hi Bill, we're currently experiencing very high volumes of transfer requests and are focused on treating customers fairly, working through each and every case in turn. Please be assured that your situation is receiving attention and that we'll be in touch soon.
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@Vanguard_UK
It’s now 6 months and still you haven’t been able to transfer a SIPP from Interactive Investor. You should be embarrassed and ashamed as this money is (was) being relied on to pay a pension
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@sohit00813725
Hi Sohit, please DM us your account number and full name, get in touch via secure message or give us a call so the team can look into this for you. Our number is 0800 587 0460 and we are available 10am to 4pm, Monday to Friday.
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@Vanguard_UK
Trying to get money out of an investment account with this company is virtually impossible. I regret investing direct as their service is stunningly bad. Avoid at all cost.
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@Phil9931
Hi Phil. We are sorry to hear you are having trouble withdrawing money from your Vanguard account. Please call us on 0800 587 0460 and a member of the team will happily assist you.
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@Vanguard_UK
Truly awful service following the death of my father, still awaiting payment. They are by far the worst of all their competitors in liquidating his investment. A ridiculous amount of hoops to jump through and they hide behind the ‘manual administration of his account’ Poor!!!
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@adipettitt
Hi Adrian, thank you for you reaching out and we are sorry to hear you've had a negative experience with us in this regard. We have passed on your comments to the team handling your case.
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@sarahw1066
Hi Sarah, please DM us your account number and full name, get in touch via secure message or give us a call so the team can look into this for you. Our number is 0800 587 0460 and we are available 10am to 4pm, Monday to Friday.
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@Vanguard_UK
I wonder if Which have a way of measuring client service which is appalling.
#Which
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