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Maayan Ziv Profile
Maayan Ziv

@maayanziv

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Founder of @AccessNowApp . Disability Activist. Canada’s Top 40 under 40.

Toronto, Canada
Joined May 2009
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@maayanziv
Maayan Ziv
2 years
I got off a plane to find my independence stripped from me. This cannot continue happening to disabled people. This #wheelchair is my mobility. My entire life is powered by this wheelchair. Another flight, another broken wheelchair damaged by #airlines .
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@maayanziv
Maayan Ziv
8 months
One year ago my life changed after an airline damaged my wheelchair beyond repair. Out of sheer desperation and frustration I shared my vulnerable truth online. The world responded with overwhelming support, outrage, and advocacy. #RightsOnFlights 🧵
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@maayanziv
Maayan Ziv
2 years
I am not bound. I am not confined. Not limited. Not stuck. I am empowered. Free. Enabled. Limitless in my wheelchair. #InternationalWheelchairDay
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@maayanziv
Maayan Ziv
2 years
Update: @AirCanada has stated in email that they will cover the cost of repair of my damaged #wheelchair . This is the minimum requirement. What about the cost of my time? The cost of my health? The cost of this trip ruined? Replacement of a wheelchair can take months at best
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@maayanziv
Maayan Ziv
3 years
So you can spend thousands of dollars on your fancy COVID patio but you can’t bother to build a ramp? Ever?
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@maayanziv
Maayan Ziv
2 years
Media coverage of @AirCanada breaking my wheelchair has garnered 54 million impressions within 7 days. Never underestimate the power of telling your authentic story.
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@maayanziv
Maayan Ziv
2 years
Update: @AirCanada has offered me a $300 E-coupon. The email came from customer service in the baggage claim department. Once again solidifying how airlines see mobility devices as just another piece of luggage.
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@maayanziv
Maayan Ziv
1 year
Update: the flight attendant has just come and let me know she is going to file a report because decisions about storing my wheelchair shouldn’t be made at the door of the plane. I asked every person at every check point if I could store my chair. I also called days in advance
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@maayanziv
Maayan Ziv
2 years
I am extremely disappointed in @AirCanada ‘s cold responses and comments they have made to the press. Acting like my case is an anomaly and that their behaviour is acceptable is blatant #ableism at this point.
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@maayanziv
Maayan Ziv
3 years
If we’re still gonna run headlines like: “Her disability hasn’t held her back....” can we follow it up with: ”...but ableism, discrimination and inaccessibility has.”
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@maayanziv
Maayan Ziv
2 years
Dear designers, I want “assistive devices” that look like jewelry, not hospital equipment.
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@maayanziv
Maayan Ziv
1 year
If you're not comfortable SAYING "disabled" or "disability" how will you ever be comfortable actually WITH disability? None of that "differently abled" stuff please.
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@maayanziv
Maayan Ziv
8 months
The press shared my story all around the world. Many disabled people have shared similar stories of their own barriers in air travel all over social media. A few months later @sophmorgTV faced similar treatment by a different airline. Then #RightsOnFlights was born.
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@maayanziv
Maayan Ziv
8 months
@sophmorgTV @Delta announced a partnership with Air 4 All @flyingdisabled to allow disabled passengers to stay in their wheelchairs on board.
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@maayanziv
Maayan Ziv
8 months
@sophmorgTV @Delta @flyingdisabled . @USDOT announced a bill of rights/new regulations that will enhance protections for disabled people, including braille on board and accessible washrooms on single aisle planes.
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@maayanziv
Maayan Ziv
2 years
I can’t believe how many people have been touched and angered by my wheelchair being damaged by @AirCanada There are far too many stories similar to mine. Too many disabled people are being stripped of mobility and independence on the account of airline negligence!
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@maayanziv
Maayan Ziv
1 year
On a flight with @JetBlue . The crew is storing my wheelchair in the first cabin closet no questions asked. Plenty of space and makes a world of difference to know it’s safely stored with me in cabin. #RightsOnFlights
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@maayanziv
Maayan Ziv
2 years
Here’s what happened with my wheelchair: 1. In advance of my flight I called the @AirCanada medical desk to confirm that the aircraft is large enough to carry my wheelchair. I also submitted the dimensions, weight, and other relevant information about my wheelchair in advance.
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@maayanziv
Maayan Ziv
8 months
@sophmorgTV @Delta @flyingdisabled @USDOT @Transport_gc @CQualtro @OmarAlghabra @Stephanie4BC @CdnHumanRights @MD_Canada @AccessNowApp @USATODAY @zlwichter @sxsw @TimDRose Mobility devices are damaged 29 times a day in the US alone. My story is one of too many. We deserve better. One year later I am so proud and optimistic that changes are coming that will protect the rights and safety of disabled people in air travel #RightsOnFlights
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@maayanziv
Maayan Ziv
1 year
It’s been nearly 6 months since @AirCanada broke my wheelchair. I am still dealing with the consequences of their negligence. I am still dealing with making adjustments to a new wheelchair. I still don’t have the mobility I once did. #NotLuggage
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@maayanziv
Maayan Ziv
2 years
Update: I am unable to attend the big trip today all through Jerusalem for the @AccessIL #accessibility conference. My #wheelchair is in rough shape and I’m exhausted and in pain. @AirCanada what you have done is far greater than an “inconvenience”.
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@maayanziv
Maayan Ziv
4 years
I lost my dad yesterday to #ALS . I watched him live through different stages of disability with grace over the last two years. Rest In Peace dad. I love you forever 💙
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@maayanziv
Maayan Ziv
1 year
Since my wheelchair damage went viral, @AirCanada has made announcements about investments in new aircrafts, cargo containers for prize horses, facial recognition technology...but 0 announcements about how they are investing in safety for disabled passengers.
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@maayanziv
Maayan Ziv
2 years
Update: Two kind men from luggage repair (who had never worked on a wheelchair before) have taken apart pieces of my wheelchair for 2 hours. Banging metal with hammers on the road in the hot sun.
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@maayanziv
Maayan Ziv
2 years
Update: thanks to me putting an Airtag on my own wheelchair, I was eventually able to track down its location.
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@maayanziv
Maayan Ziv
8 months
@sophmorgTV @Delta @flyingdisabled @USDOT @Transport_gc @CQualtro @OmarAlghabra @Stephanie4BC @CdnHumanRights @MD_Canada @AccessNowApp @USATODAY @zlwichter @sxsw @TimDRose And these are only a few initiatives that have happened this year alone. There are thousands more that have activated globally rallying to end the mistreatment and harm that people with disabilities face in air travel. #RightsOnFlights
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@maayanziv
Maayan Ziv
8 months
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@maayanziv
Maayan Ziv
9 months
Dear world, I deserve to take up space as a disabled person. Dear world, I am not a fire hazard.
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@maayanziv
Maayan Ziv
8 months
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@maayanziv
Maayan Ziv
2 years
Update: after over 2 weeks of waiting around since my wheelchair was assessed for damage, today @AirCanada finally approved to cover the cost of replacing my chair. It has been nearly 2 months since this nightmare began and finally now I can begin building a new wheelchair.
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@maayanziv
Maayan Ziv
2 years
6. When I landed in Tel Aviv after a 10.5 hour flight, I got my wheelchair back totally damaged.
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@maayanziv
Maayan Ziv
3 years
“I won’t ask you ‘how are you’ because obviously you’re in a wheelchair” - this is how a well meaning stranger approached me today. #ableism isn’t always intentional but what does this say about how we value disabled lives?
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@maayanziv
Maayan Ziv
2 years
Today I’ve been dealing with more pain and circulation issues in my legs because @AirCanada broke my wheelchair. Mobility devices are an extension of a disabled person’s body. #NotLuggage
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@maayanziv
Maayan Ziv
1 year
I asked to store my foldable travel chair in the cabin closet that has a wheelchair sign on it. I was told by a @AirCanada flight attendant that they have other stuff & passengers to board, & if I could fit my wheelchair under my seat or in the overhead that would be fine only
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@maayanziv
Maayan Ziv
2 years
Update: I am getting around in a rental wheelchair now. It’s definitely not as comfortable or easy to maneuver as my own wheelchair but at least I’ve got some mobility.
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@maayanziv
Maayan Ziv
2 years
Where is any meaningful recognition, apology or ownership for the damage done? People with disabilities deserve better.
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@maayanziv
Maayan Ziv
2 years
2. I arrived 4 hours early at the airport on flight day to make sure I had plenty of time because I know many things take longer and I have to pack my wheelchair and board first on the plane
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@maayanziv
Maayan Ziv
2 years
Thank you @CQualtro for acknowledging the damage I have endured by @AirCanada . When the Government of Canada makes a statement, it’s time to realize change must happen now.
@CQualtro
Carla Qualtrough
2 years
Please see a joint statement from the Minister of Transport and me:
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@maayanziv
Maayan Ziv
2 years
4. Received a gate pass to take my wheelchair to the gate where my team then proceeded to bubble wrap my chair. I’ve had so many broken wheelchairs we protect the chair as much as possible
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@maayanziv
Maayan Ziv
2 years
This nightmare continues. After a 12hr flight home I waited anxiously to receive my wheelchair @aircanada had already damaged. I was told that my wheelchair was lost & had not been loaded on the flight. I was told my wheelchair didnt make it to toronto
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@maayanziv
Maayan Ziv
2 years
My face when someone tells me I can’t.
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@maayanziv
Maayan Ziv
2 years
3. I went to the assistance check in desk (of all the checkin counters there is only one). There was a huge line up of people waiting for assistance with all types of mobility devices.
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@maayanziv
Maayan Ziv
2 years
5. I gave my wheelchair to the team to load it on the plane with the luggages. I transferred to an aisle chair and was taken to board the plane.
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@maayanziv
Maayan Ziv
2 years
Update: My wheelchair vendor has still not received approval yet from @AirCanada to begin replacement of my wheelchair. So although AC told me confirmed in email I could replace, nothing has changed. I’m still waiting.
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@maayanziv
Maayan Ziv
2 years
My wheelchair seating is so warped beyond repair that it causes tremendous numbness and pain throughout my body.
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@maayanziv
Maayan Ziv
2 years
Update: earlier today an @AirCanada employee based at Ben Gurion airport in baggage operations called me to see if he could provide any help. Where is @AirCanada HQ? Where is the accountability or recognition that this damage is the result of their gross negligence?
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@maayanziv
Maayan Ziv
2 years
They have managed to unbend some of the damage slightly as a temporary solution.
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@maayanziv
Maayan Ziv
2 years
Honoured to be named one of Canada’s Top 40 under 40 2021 among our countries brightest minds ✨ #can40under40
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@maayanziv
Maayan Ziv
1 year
Rest in Power @judithheumann - you changed my life. you changed the world. we are forever grateful for your spirit and advocacy. #DisabilityTwitter
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@maayanziv
Maayan Ziv
4 years
What @AmericanAir needs to do is redesign wheelchair handling and overall customer care for people with disabilities...not further isolate and discriminate paying customers.
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@maayanziv
Maayan Ziv
2 years
Over the past few days my emotional state has been extremely volatile. Anyone who knows me knows I am usually super in control of my emotions but ever since the violence done to my wheelchair, I’ve really been struggling. Don’t underestimate what a blow to your mobility can do
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@maayanziv
Maayan Ziv
2 years
No one from @AirCanada apparently knew where my wheelchair was. I had to help the airline find my wheelchair.
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@maayanziv
Maayan Ziv
2 years
Update: thanks to the two men from baggage repair, I’ve been able to adjust my chair enough to attend the @AccessIL conference today. I am in a lot of pain sitting in my mangled wheelchair, which is an extension of how my body is feeling, but I didn’t want to miss out today.
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@maayanziv
Maayan Ziv
7 months
Every day disabled people are left stranded by airlines. Today the Chief Accessibility Officer for @Canada @Stephanie4BC is without her mobility. We must achieve #RightsOnFlights . This is unacceptable.
@Stephanie4BC
Stephanie Cadieux
7 months
Well. @AirCanada left my chair in Toronto. I’m now without my essential equipment. Independence taken away. I’m furious. Unacceptable. #RightsOnFlights
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@maayanziv
Maayan Ziv
1 year
I remember the day @HonDavidOnley invited me to take this portrait of him at his office at Queens Park. He was so elegant & charismatic as usual. I only hoped I could capture how larger than life he truly was to me.
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@maayanziv
Maayan Ziv
1 year
Had to fight to have my foldable travel wheelchair stored in the empty closet on board an @AirCanada flight this morning. Everything about this interaction affirmed that the safety of my mobility is the least important thing. #NogLuggage #RightsOnFlights
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@maayanziv
Maayan Ziv
2 years
I’m telling my own story in @torontolife . Read details on what happened in Israel when @AirCanada broke my wheelchair and what needs to change now to make sure no one else has their mobility device broken or their rights denied.
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@maayanziv
Maayan Ziv
5 years
Started my day rushing to be ready for my accessible ride that came 40 minutes late. Arrived at event. Entrance wasn’t accessible. Waited in the rain while we makeshifted a ramp. Missed my own marketing activation. This is the life of an #entrepreneur with a #disability .
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@maayanziv
Maayan Ziv
2 years
As awful as this has all been, sometimes the dark moments must come to light in order to create change. I’m committed to making that happen now. No one with a disability should ever have their independence stripped from them just because they want to travel.
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@maayanziv
Maayan Ziv
5 years
I really feel like a second-class citizen when I have to wait outside an inaccessible store like a dog as people walk by me to go inside.
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@maayanziv
Maayan Ziv
5 years
Growing up I never saw people who looked like me in mainstream media...even though people with disabilities make up 17% of the population. Our authentic stories must be told. Representation matters. Tell your truth.
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@maayanziv
Maayan Ziv
2 years
Airlines must be held accountable. We must demand change!
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@maayanziv
Maayan Ziv
5 years
Thank you journalist for the interview. Only thing is...I’m not “confined” to a wheelchair...I’m empowered by one. #languagematters
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@maayanziv
Maayan Ziv
2 years
I will never let the challenges in my life defeat me.
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@maayanziv
Maayan Ziv
1 year
. @AirCanada this isn’t an appropriate statement after throwing a customer with a disability into crisis. A “$300 goodwill gesture” is laughable and reeks of ableism.
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@maayanziv
Maayan Ziv
1 year
Here at #GoogleIO today!
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@maayanziv
Maayan Ziv
2 years
It was on the tarmac in Toronto. No one at the airport was able to communicate this to me for hours.
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@maayanziv
Maayan Ziv
2 years
Update: my whole body is sore. I miss the support that my customized wheelchair seating gave me. It will be months before I get that back. When an airline damages a wheelchair, it can cause major long term negative change to a disabled persons life.
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@maayanziv
Maayan Ziv
2 years
. @AirCanada is still keeping me waiting while they manage their own internal BS processes to approve the replacement of my wheelchair. How is it acceptable that a multi-billion dollar airline leaves me without my mobility for months? @CTA_gc - time to enforce greater measures
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@maayanziv
Maayan Ziv
1 year
I am devastated by the news of the passing of the Honourable David C Onley. David was my mentor, my inspiration, my friend. He was one of the kindest, brightest souls I have ever known and he brought hope and love to everyone he met.
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@maayanziv
Maayan Ziv
1 year
Moving through Pearson today. At customs the woman doing my body pat down peered into my face and in a loud slow voice said: ARE YOU ABLE TO SPEAK? I know she meant well but it’s always such an uncomfortable process to go through the airport as a disabled person.
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@maayanziv
Maayan Ziv
1 year
Just boarded another @AirCanada flight and faced another argumentative flight attendant who told me my foldable travel wheelchair is “a dangerous good” and needs to be stored in cargo.
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@maayanziv
Maayan Ziv
1 year
. @Apple just dropped this sensational video for #IDPD . No pandering. No sob story. No inspiration porn. Just real people with disabilities living their lives, empowered by technology. YES!!
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@maayanziv
Maayan Ziv
2 years
I travelled to Tel Aviv to attend the @AccessIL conference on #accessibility in #Tourism and #Transportation . I’m here thanks to @IsraelTourism who believed enough in my voice as a disability activist to send me as their delegate. (Photo taken at the airport before flight)
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@maayanziv
Maayan Ziv
8 months
This is not a one airline issue. It’s an air travel industry issue. If we can transport horses and artillery safely around the world, there’s no reason our wheelchairs should be damaged ever. We need #RightsOnFlights
@teresa_nguyen_
Teresa N
8 months
What gives @united ? My chair is now in pieces when I landed tonight. How long will my life need to be on hold for??? #FlyingWithDisability
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@maayanziv
Maayan Ziv
2 years
It shouldn’t be this hard to convince people that disabled people matter.
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@maayanziv
Maayan Ziv
2 years
A week ago I landed in Tel Aviv to find an airline had destroyed my wheelchair and stripped me of my independence. I posted a video on Instagram sharing how I felt and the days that have followed have been a rollercoaster.
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@maayanziv
Maayan Ziv
4 years
I have personally had my wheelchairs damaged or totaled. I have faced extreme discrimination, emotional trauma and physical harm. This is not acceptable!
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@maayanziv
Maayan Ziv
2 years
Accessibility is a basic human right. Period.
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@maayanziv
Maayan Ziv
2 years
Next time you feel sorry for me…straighten your eyeglasses and realize your specs are no different than these wheels. Happy #internationalwheelchairday ♿️
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@maayanziv
Maayan Ziv
3 years
This video was taken just a few weeks after you got your first wheelchair. It was surreal to watch you join my world, a world you always tried so hard to understand as my #father . [a thread...]
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@maayanziv
Maayan Ziv
1 year
As a disabled person, the fact that I need to advocate so hard to protect my health and safety AND am met with such resistance by @AirCanada staff is extremely problematic. #NotLuggage #RightsOnFlights
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@maayanziv
Maayan Ziv
2 years
Enough is enough. We must demand air travel reform to protect the rights and safety of people with disabilities.
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@maayanziv
Maayan Ziv
2 years
Leadership looks like many people, and manifests in many forms, and disability is part of that; not despite, not regardless, not hindered by, but rather as an aspect of identity that should be celebrated. #can40under40
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@maayanziv
Maayan Ziv
1 year
Thank you @AccessibleGC for inviting me to share my keynote remarks at the Canadian Congress on Disability Inclusion. Few key take aways from my talk: 1. Disability comes with gifts 2. Accessibility is magic 3. This is our time
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@maayanziv
Maayan Ziv
5 years
I learned so much from @ingwongward . She was fiercely intelligent, brilliantly witty and a total trailblazer for people with disabilities in media. Love her and always will celebrate what she brought to our world.
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@maayanziv
Maayan Ziv
1 year
To all the disabled people out there who might be struggling with self-worth today, remember that you are loved and you brilliant and you are beautiful. Ableism has nothing on you.
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@maayanziv
Maayan Ziv
1 year
Truly it’s become triggering for me to go through airports since my wheelchair was damaged so brutally but today has been a decent travel day and I’m celebrating this moment. #RightsOnFlights
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